Trackops
Trackops provides cloud-based investigation case management software serving private investigation firms, insurance companies, legal firms, and third-party administrators with case intake, field execution, evidence management, invoicing, and reporting via web, mobile, and desktop apps on AWS.
- Company typePrivate
- Founded2006
- HeadquartersDenver, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Trackops does
Trackops, LLC is a privately held software company founded in 2006 in Boulder, Colorado, that provides cloud-based investigation case management software primarily serving private investigation firms, insurance companies, legal firms, and third-party administrators. Its platform covers the full investigation lifecycle—from case intake and assignment through field execution, evidence management, time and expense tracking, invoicing, and reporting—and is delivered as a web application hosted on AWS infrastructure with regional deployments in the United States, Canada, and Australia to address local data residency requirements. The product is complemented by native mobile applications for iOS and Android (with geolocation-based check-ins and time/distance tracking for field investigators), a desktop video processing application for Windows and Mac (with automatic timestamping, clip creation, and still image capture), and a developer API available on the top-tier plan.
The company operates a pure SaaS subscription model with three published tiers—Basic at $99/month, Plus at $149/month, and Premium at $199/month—plus add-on fees for additional staff seats ($39-$59/seat) and storage ($50/TB), with month-to-month billing, a 15-day free trial, and no long-term contracts. GTM combines self-serve product-led growth (free trial, pay-as-you-go) with an inside-sales motion for demo requests targeting enterprise prospects. Marketing relies on content (blog, YouTube, webinars), industry event sponsorship (TALI, CALI), and word-of-mouth in a niche vertical. Trackops holds SOC2 Type 2, ISO 27001:2022, GDPR, and EU-U.S. Data Privacy Framework attestations, and is supported by a small 1-10 person team that has kept the business bootstrapped and founder-led for nearly two decades.
Trackops firmographics
Firmographics- Name
- Trackops
- Legal name
- Trackops, LLC
- Website
- https://trackops.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Trackops provides cloud-based investigation case management software serving private investigation firms, insurance companies, legal firms, and third-party administrators with case intake, field execution, evidence management, invoicing, and reporting via web, mobile, and desktop apps on AWS.
- Ownership category
- akta.pro rank
Trackops industry classification
Industry- Product category
- Investigation Case Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Case Management, Investigations & Workflow Orchestration (FSAFAKAL)
Keywords
Where Trackops is headquartered
LocationHeadquarters
- HQ city
- Denver
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Trackops business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription SaaS - Basic Plan: Entry-level subscription at $99/month including 2 Full Access staff, unlimited Limited Access staff and Client Contacts, 1TB file storage, and core case management features including invoicing, retainer tracking, client and staff management, and customization.
- Subscription SaaS - Plus Plan: Mid-tier subscription at $149/month including 2TB file storage, all Basic features plus time & expense tracking, employee payment slips, document generation, and staff license management.
- Subscription SaaS - Premium Plan: Top-tier subscription at $199/month including 3TB file storage, all Plus features plus calendar & scheduling, case review system, salesperson tracking, and developer API access.
- Additional Staff Seats: Additional Full Access staff seats billed at $39-59 per seat depending on plan tier. Allows organizations to expand access as they grow.
- Additional Storage: Additional storage capacity at $50 per TB for Basic plan users requiring more than 1TB of file storage.
- Non-Profit Program: Free base subscription offered to qualifying non-profit organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Plan - $99/month with core case management |
| Subscription | Monthly | Plus Plan - $149/month with advanced features |
| Subscription | Monthly | Premium Plan - $199/month with full feature set |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels7 records
Trackops product offering
Product offeringCore offering
Trackops provides a cloud-based, web-based investigation case management SaaS platform that enables investigative firms to manage cases from intake to closure, including case assignment, document and evidence storage, time and expense tracking, invoicing and retainers, calendaring and scheduling, and compliance reporting. The platform is complemented by a mobile application for field investigators (iOS/Android) with geolocation check-ins and time tracking, and a desktop video processing application for surveillance footage with timestamping, clip creation, and still image capture.
Product overview
Trackops offers investigation case management software as a unified cloud-based platform with modular pricing tiers and complementary mobile and desktop applications. The core Trackops Investigation Case Management Software is a web-based platform that handles case intake, assignment, document management, billing, and reporting. It is available in three pricing tiers: Basic ($99/month), Plus ($149/month), and Premium ($199/month). The platform is complemented by the Trackops Mobile App for iOS and Android, which provides field investigators with mobile access to cases, check-ins, and time tracking; and the Trackops Video Processing App for Windows and Mac, which handles surveillance video processing, timestamping, and clip creation. The Developer API is available exclusively on the Premium plan. Regional deployments are offered for US, Canada, and Australia.
Differentiator
Problem solved
Functional benefit
Brands
- Viewcases: Custom subdomain service (e.g., yourcompanyname.viewcases.com) provided as part of the Trackops subscription service for clients to access their case management platform.
Products and services
- Trackops Investigation Case Management Software A web-based SaaS platform that streamlines investigation case management from intake to closure, including case assignment, document and evidence storage, invoicing, time and expense tracking, scheduling, staff and vendor management, document generation, and over 30 reporting and auditing tools. Targeted at private investigation firms, insurance companies, vendor management firms, and legal firms.
- Trackops Mobile App A mobile application for iOS and Android designed for field investigators, providing access to cases, geolocation-based activity check-ins, mobile time and distance tracking, and time and expense tracking.
- Trackops Video Processing App A desktop video processing application for Windows and Mac (Intel and Apple Silicon) that allows investigators to drag and drop videos for automatic processing, timestamping, uploading into Trackops, and creating clips, merged videos, and still images from surveillance footage.
- Trackops Developer API
Quantifiable outcome
- Over 30 reports and auditing tools available for measuring company performance, financials, and statistical analysis
- +1 more outcomes
Companies that use Trackops
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles3 records
Trackops technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability5 records
Feature14 records
Trackops partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and support.
- Amazon Web ServicescoreInfrastructure hosting and data storage provider for Trackops cloud platform. Serves customers in AU, CA, and US regions.
- ImpervacoreContent delivery network and Web Application Firewall (WAF) provider protecting Trackops infrastructure with endpoints across North America, South America, Asia-Pacific, and Europe-Africa regions.
- MapboxcoreMapping and geocoding service provider used for Trackops case mapping features.
- ZendesksupportCustomer support platform provider enabling Trackops support operations.
- PipedrivesupportCustomer relationship management system used by Trackops sales and customer success teams.
- RecurlycoreSubscription management platform handling billing and subscription lifecycle for Trackops customers.
- Sinch (Mailgun)coreEmail delivery service provider for outbound email transmission from Trackops platform.
- Functional Software (Sentry)supportError handling and alerting service for Trackops application monitoring.
- New RelicsupportApplication performance monitoring for Trackops platform reliability.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Trackops competitors and assessment
Company assessmentDirect peers
- CaseCracker: CaseCracker provides cloud-based investigation case management software targeting private investigation firms with case tracking, evidence management, and reporting — directly comparable in customer segment and core functionality.
- BPM Pro Investigations: BPM Pro is investigation case management software specifically built for insurance SIU and claims investigation workflows with case assignment, expense tracking, and reporting — closely comparable to Trackops' insurance vertical use case.
- CROSStrax: CROSStrax offers case management software for private investigators with workflow automation, scheduling, and invoicing features targeting the same SMB investigation agency customer base as Trackops.
- i-Sight by Customer Solutions: i-Sight is a direct competitor offering case management software for investigations, complaints, and incidents across corporate, insurance, and government customers. Overlapping feature set (case intake, workflow, reporting) and shared vertical focus make it the closest comparable to Trackops.
- CANOPY Investigation Software: CANOPY provides investigation management software for private investigators with case management, invoicing, and document generation features targeting the same primary segment as Trackops.
Emerging players
- Filevine: Filevine is a legal case management platform with workflow automation, document generation, and AI features. While primarily serving legal practice, its case management and document workflows overlap with adjacent legal investigation use cases Trackops could pursue.
Broad incumbents
- Clio: Clio is a leading legal practice management platform with case management, time tracking, billing, and document automation. As a broad incumbent in legal case management it represents both a competitive adjacency and a natural expansion target for Trackops' legal segment.
- TrackTik (Axon): TrackTik (acquired by Axon) is a broader security workforce management platform serving guard and patrol companies with scheduling, billing, and operational features — overlapping with Trackops' mobile workforce and invoicing capabilities but serving security operations rather than investigations.
- LexisNexis Risk Solutions: LexisNexis Risk Solutions provides investigative data, fraud detection, and claims investigation platforms for insurance and financial services customers — addressing a similar buyer (insurance SIU) with adjacent rather than directly competing workflow software.
- ServiceNow Case Management: ServiceNow's enterprise case management suite serves corporate investigations, HR, and compliance teams with workflow, document, and audit capabilities. As a broad incumbent platform, it competes for the same enterprise investigation workflows where Trackops could expand with its compliance certifications.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Trackops social profiles
Digital presenceTrackops compliance and trust
Trust signalCompliance4 records
Trackops financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trackops leadership team
Management profileNumber of profiles
Profiles3 records
Trackops funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trackops M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trackops
What does Trackops do?
Trackops provides a cloud-based, web-based investigation case management SaaS platform that enables investigative firms to manage cases from intake to closure, including case assignment, document and evidence storage, time and expense tracking, invoicing and retainers, calendaring and scheduling, and compliance reporting. The platform is complemented by a mobile application for field investigators (iOS/Android) with geolocation check-ins and time tracking, and a desktop video processing application for surveillance footage with timestamping, clip creation, and still image capture.
Is Trackops a public or private company?
Trackops is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Trackops founded?
Trackops was founded in 2006. It employs 1 to 10 people.
Where is Trackops based?
Trackops is headquartered in Denver, United States, in the North America region.
How does Trackops make money?
Six revenue lines are on record. Subscription SaaS - Basic Plan is the primary driver. The others are subscription SaaS - Plus Plan, subscription SaaS - Premium Plan, additional Staff Seats, additional Storage and non-Profit Program.
Who are Trackops's main competitors?
Direct peers on record are CaseCracker, BPM Pro Investigations, CROSStrax, i-Sight by Customer Solutions and CANOPY Investigation Software. Filevine is listed as an emerging player. Broad incumbents are Clio, TrackTik (Axon), LexisNexis Risk Solutions and ServiceNow Case Management.
Does Trackops have an API?
Yes. Trackops offers a Developer API available to integrate with other applications. The API is available on the Premium plan tier. Users can build integrations to extend Trackops functionality, and API keys should be stored in a confidential location and rotated frequently. The platform also has a published Responsible AI Policy governing the use of AI features. Developer documentation is at developer.trackops.com.
What industry is Trackops in?
Trackops's product category is Investigation Case Management Software. Its primary akta.pro industry code is FSAFAKAL, Case Management, Investigations & Workflow Orchestration. Its NAICS code is 51821 and its SIC code is 7370.