ZINC

What ZINC does

ZINC is a private Managed Service Provider (MSP) headquartered in Sugar Land, Texas, delivering outsourced IT support and consulting to small and medium-sized businesses across the Greater Houston region. Founded in approximately 2017 (with the company marketing a "two decades" operating history), ZINC operates on a flat-rate monthly subscription model that converts reactive IT break-fix costs into a predictable operational expense for SMB customers. Service delivery is anchored by a 24/7/365 help desk, proactive remote monitoring and maintenance, and a comprehensive portfolio spanning managed IT services, security, cloud computing, backup and disaster recovery (including DRaaS), hardware procurement, software deployment, VoIP/business communications, mobile device management, and website design. Vertical specializations are offered for healthcare (HIPAA), legal, manufacturing, and education customers.

The underlying technology stack is composed entirely of third-party vendor platforms rather than proprietary IP — Microsoft (Office 365, Azure, Hyper-V, SharePoint, SQL Server, Exchange), Amazon Web Services, VMware, Sophos security, Cisco networking, and Dell hardware — with ZINC layering managed service delivery, certification-based expertise, and customer-facing consulting on top. Sales motion is direct and field-led: free network audits, free consultations, phone-based outreach, a referral program, and a content-driven blog marketing strategy aimed at educating local SMB prospects. Named customers or enterprise logos are not disclosed, and customer concentration appears distributed across the SMB long-tail within the Houston metro.

The company is led by CEO Arun Douglas, with no disclosed investor base, ownership structure, parent organization, funding rounds, M&A activity, or revenue figures available in the source data. The company holds no disclosed patents, trademarks, or industry awards. Geographic footprint is restricted to Texas (Greater Houston and surrounding areas), with no indication of multi-state or national expansion plans.

Name

ZINC

Legal name

Zinc

Website

https://zinctx.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

ZINC is a Sugar Land, Texas-based managed IT services provider delivering subscription-based 24/7 IT support, security, cloud, and compliance services to small and medium-sized businesses across the Greater Houston area, with specialized practices for healthcare, legal, manufacturing, and education.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Managed SD‑WAN/SASE Connectivity (Enterprise WAN under Managed Connectivity) (HDAIAGAF)

Keywords

• Managed IT services
• IT support
• Cloud computing services
• Network security
• Business continuity

Headquarters

HQ city

Sugar Land

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT services delivered through a flat-rate monthly service plan, providing complete 24/7 support, monitoring, and maintenance. This is the core revenue stream, offering predictable IT budgeting for customers by transitioning IT costs from variable reactive expenses to a known operational expenditure.
2. Security Services: Additional security service offerings including network security, unified threat management, spam protection, email encryption, and security networking solutions.
3. Cloud Computing Services: Cloud solutions including hosted Microsoft Exchange, hosted servers, hosted desktops, cloud backup and file sharing, utilizing Azure and AWS platforms.
4. Hardware Sales and Services: Hardware sales through official Dell dealer partnership, cabling and wiring, wireless services, and server migration services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

ZINC is a Managed Service Provider delivering outsourced IT department capabilities to small and medium-sized businesses in the Greater Houston area. Core offerings include flat-rate 24/7/365 managed IT services encompassing helpdesk support, remote monitoring, network security, cloud infrastructure management (Microsoft Azure, AWS, hosted Exchange, hosted desktops), business continuity and disaster recovery, hardware procurement as an official Dell dealer, and industry-specific IT compliance support for healthcare, legal, manufacturing, and education sectors.

Product overview

ZINC is a Managed Service Provider (MSP) offering a comprehensive portfolio of IT services for small and medium-sized businesses in the Greater Houston area. The core offering consists of Managed IT Services, Security Services, and Cloud IT Solutions, supported by specialized services including Data Services (backup/disaster recovery), Hardware Services (Dell dealer), Software Services (Microsoft stack), Business Communication (VoIP/MDM), and Industry-Specific IT solutions. The company operates on a flat-rate, proactive support model with 24/7 help desk capabilities. Additional offerings include free network audits and consultations for prospective clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive 24/7 IT support and monitoring services including technical helpdesk, computer support, consulting, IT outsourcing, IT vendor management, co-managed IT, and infrastructure support for small and medium-sized businesses.
• Security Services Advanced network security solutions including unified threat management, content filtering, spam protection, email encryption, security networking, and access control solutions.
• Cloud Computing Services Cloud computing services including hosted Microsoft Exchange, hosted server infrastructure, hosted desktop, hardware virtualization, cloud backup and file sharing, Microsoft Azure, and Amazon Web Services management.
• Data Services Business continuity and disaster recovery services including backup disaster recovery and Disaster Recovery as a Service (DRaaS).
• Hardware Services Hardware procurement and support including cabling and wiring, wireless services, high-speed internet consulting, Dell equipment sales through an official Dell dealer partnership, and server migration services.
• Software Services Business software services including Microsoft Office 365, Microsoft SharePoint, and Microsoft SQL Server implementation and support.
• Business Communication Services Enterprise communication solutions including VoIP, mobile solutions, and mobile device management for SMB customers.
• Industry-Specific IT Solutions Specialized IT services for healthcare, legal, manufacturing, and education industries with compliance requirements such as HIPAA, PCI DSS, GDPR, and SOX.
• Website Design Services Professional website design services for small and medium-sized business web presence.

Quantifiable outcome

• Elimination of unexpected four-figure repair invoices through proactive maintenance
• +2 more outcomes

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• Microsoft AzurecoreTechnology or IntegrationZinc offers Microsoft Azure cloud solutions as part of their managed IT services portfolio, helping customers migrate to and manage Azure-based infrastructure and applications.
• Amazon Web ServicescoreTechnology or IntegrationZinc provides Amazon Web Services cloud solutions and implementation support, offering customers cloud hosting and infrastructure options across AWS platforms.
• VMwarecoreTechnology or IntegrationZinc offers VMware virtualization solutions including VMware virtual infrastructure deployment and management as part of their managed IT services.
• SophoscoreTechnology or IntegrationZinc provides Sophos security solutions including unified threat management, content filtering, spam protection, and fully hosted security-as-a-service offerings.
• CiscocoreTechnology or IntegrationZinc holds Cisco certifications and offers Cisco-certified solutions for security and networking infrastructure.
• Microsoft (Office 365, SharePoint, SQL Server, Hyper-V, Exchange)coreTechnology or IntegrationZinc offers comprehensive Microsoft solutions including Microsoft Office 365 cloud productivity, SharePoint, SQL Server, Microsoft Hyper-V virtualization, and hosted Microsoft Exchange email services.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Integris: US managed IT services provider focused on SMB and mid-market customers with flat-rate managed services, cybersecurity, and cloud offerings - closely mirrors Zinc's recurring-revenue MSP model.
• IT Freedom: SMB-focused managed IT services and cybersecurity firm with flat-rate proactive support and similar Microsoft/cloud stack focus - directly comparable managed services model.
• Ntiva: Managed IT services and cybersecurity provider focused on SMB and mid-market customers with flat-rate plans and Microsoft/Azure expertise - closely comparable managed services delivery model.
• Mainstreet IT Solutions: Managed IT services provider for SMBs and small enterprises with proactive monitoring, help desk, and cloud services - directly comparable in target customer and service offering.
• CompuData: Regional managed IT, cloud, and security provider serving SMB clients with 24/7 help desk and flat-rate offerings - comparable in size and target customer profile to Zinc.
• TekStream Solutions: Texas-based managed IT services and cloud provider serving SMBs and mid-market with Microsoft, AWS, and security stack expertise - directly comparable to Zinc in geography, customer size, and service portfolio.
• Centerpoint IT: Houston-area managed IT and cybersecurity provider for SMB clients, offering flat-rate managed services and compliance support - a local regional competitor to Zinc.
• Accudata Systems: Houston-based IT solutions and managed services provider serving SMB and mid-market clients with similar offerings across managed IT, networking, and security - a direct Houston-region competitor to Zinc.
• CMIT Solutions: National franchise of managed IT services providers targeting SMBs with 24/7 monitoring, cybersecurity, and compliance support - same SMB target market and service model as Zinc.

Broad incumbents

• Datapath (now part of Verinext): Large regional managed services and IT infrastructure provider acquired by Verinext; overlaps with Zinc on SMB/mid-market managed IT, security, and cloud services at greater scale and broader geographic reach.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZINC