Cyberdoc

What Cyberdoc does

Cyberdoc PTS, Inc. (DBA Cyberdoc) is a privately held, founder-led managed IT services provider (MSP) headquartered at 3569 Mt. Diablo Blvd. in Lafayette, California. Founded in 1996 by Scott Giddings, a former Bank of America IT Administrator, the company delivers administration, support, and consulting services for Windows and Mac-based networks to small and medium-sized businesses in the San Francisco East Bay, including Walnut Creek, Concord, Lafayette, Orinda, Moraga, Danville, San Ramon, Dublin, and Pleasanton.

The company's service portfolio covers the full SMB IT lifecycle: network planning and design, internet connectivity provisioning (cable and fiber via AT&T, Comcast, Wave), preventative maintenance with remote network monitoring, system troubleshooting, hardware/software installation, on-site and remote administration, consulting, domain and SSL management, mobile device management across major carriers, VPN/Remote Desktop solutions, and Microsoft Exchange email administration. As a registered Barracuda Networks Partner, Cyberdoc resells and supports Barracuda firewall and security products. The underlying technology stack relies on third-party vendors (Dell, HP, Sonicwall, Netgear, Linksys, APC, Microsoft, Barracuda) rather than proprietary platforms.

Cyberdoc generates revenue through professional services delivered on a scheduled or on-call basis with custom, non-publicly-disclosed pricing. The go-to-market motion is regional and relationship-driven: direct engagement with SMB prospects, on-site and remote support, and long-tenured client partnerships built on responsiveness and on-time delivery. The customer base spans legal, financial, insurance, health, and manufacturing SMBs, with no named enterprise anchors. With 51-100 employees, no external funding, and no acquisitions or geographic expansion on record, Cyberdoc operates as a stable, bootstrapped regional MSP.

Name

Cyberdoc

Legal name

Cyberdoc PTS, Inc.

Website

https://cyberdoc.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Cyberdoc PTS, Inc. is a privately held managed IT services provider founded in 1996, delivering on-site and remote network administration, support, and consulting for Windows and Mac-based systems to small and medium-sized businesses across the San Francisco East Bay.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEADAB

Security Operations Center (SOC) as a Service

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Cybersecurity Services (MSSP)

Keywords

• Managed IT services
• Network administration
• IT support services
• Network security
• Business IT consulting

Headquarters

HQ city

Lafayette

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. IT Support and Administration Services: Provides high quality administration and support services for Windows and Mac-based networks on a scheduled or on-call basis. Services include network planning, design, installation, maintenance, troubleshooting, and consulting for SMBs.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Cyberdoc PTS, Inc. provides managed IT administration and support services for Windows and Mac-based networks on a scheduled or on-call basis to small and medium-sized businesses. Services include network planning and design, installation, preventative maintenance, troubleshooting, consulting, remote access setup, mobile device management, and email server configuration, with resold Barracuda firewall and security products for clients in the San Francisco East Bay.

Product overview

Cyberdoc PTS, Inc. is an IT services company offering a comprehensive suite of managed technology services for small and medium-sized businesses. The company operates as a single-service business model centered on professional IT administration and support, providing Network Planning and Design, Internet Connectivity Solutions, Preventative Maintenance, System Troubleshooting, Installation and Maintenance, Administration and Support, Consulting Services, and Domains and SSL Certificates. As a Barracuda Networks Partner, Cyberdoc also resells and supports Barracuda firewall and security products. Additional offerings include Remote Access Solutions (VPN and Remote Desktop), Mobile Device Management for iPhone and Android devices, and Email Server Services covering Microsoft Exchange Online and on-premises Exchange. All services are delivered by specialists experienced in Microsoft Windows platforms and support major hardware and software vendors including Dell, HP, Sonicwall, Netgear, Linksys, APC, and Microsoft, primarily serving clients in the San Francisco East Bay area.

Differentiator

Problem solved

Functional benefit

Products and services

• Network Planning and Design
• Installation and Maintenance
• Preventative Maintenance
• System Troubleshooting
• Administration and Support
• Consulting Services
• Barracuda Networks Products
• Internet Connectivity Solutions
• Email Server Services
• Remote Access Solutions
• Mobile Device Management
• Domains and SSL Certificates

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Barracuda NetworkscoreTechnology or IntegrationCyberdoc is a registered Barracuda Networks Partner, providing Barracuda firewall solutions and network security products to clients as part of their comprehensive IT services offering.

Scale indicators1 record

Recent moves3 records

Others

• Pax8: Cloud distributor and managed services enabler serving SMB-focused MSPs with Microsoft, security, and cloud solutions — comparable ecosystem role for SMB IT services providers.
• Kaseya: Vendor of RMM, security, and PSA software used by managed service providers. Ecosystem participant rather than direct competitor; Cyberdoc operates as a potential customer and competes with Kaseya-enabled MSPs.
• ConnectWise: PSA, RMM, and cybersecurity platform vendor serving the MSP ecosystem. Indirectly comparable as a technology partner that powers many SMB-focused MSPs similar to Cyberdoc.

Direct peers

• NerdsToGo: National franchise delivering on-site and remote IT support, networking, and managed services to SMBs — same SMB-focused services delivery model and customer profile as Cyberdoc.
• Geeks On Call: Franchise-based IT support and managed services provider for small businesses and residential customers; comparable breadth of offerings and SMB IT services model.
• CMIT Solutions: Franchise managed IT services provider serving SMBs with network administration, support, and cybersecurity offerings — directly comparable business model and customer segment to Cyberdoc.

Broad incumbents

• Geek Squad (Best Buy): National IT support and computer-repair service from a major consumer retailer offering on-site and remote SMB support that overlaps with Cyberdoc's offerings at much greater scale and brand reach.
• CDW: Large IT products and services reseller with managed services, integration, and support offerings to SMB and mid-market clients — incumbent competitor with broader portfolio than a regional MSP.
• SHI International: Large IT solutions provider and reseller with services spanning integration, managed services, and cybersecurity — broader and deeper reach than Cyberdoc but competes for similar SMB and mid-market work.
• Insight Enterprises: Global IT solutions and services provider serving SMB through enterprise with hardware procurement, managed services, and integration — overlaps Cyberdoc's stack at meaningfully broader scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/cyberdoc-pts-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cyberdoc