1823 Group
1823 Group is a UK-based indirect telecom reseller and managed services provider delivering business mobile, cloud communications, and secure connectivity to mid-market and enterprise customers across multiple UK carriers and technology partners.
- Company typePrivate
- Founded2012
- HeadquartersRichmond, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What 1823 Group does
1823 Group Limited is a UK-based telecommunications service provider operating as an indirect reseller and managed services partner, headquartered in Richmond with a registered office in Reading. The company serves UK mid-market and enterprise customers (typically 100+ employees) across verticals including legal, property management, recruitment, and non-profit, offering a portfolio spanning three pillars: Business Mobile (connections across Vodafone, EE, and O2 with MDM and security add-ons), Cloud Communications (hosted telephony, contact centre, omnichannel 3sixty, AI-powered call recording, SIP trunking, and Microsoft Teams Direct Routing), and Secure Connectivity (Ethernet leased lines up to 10 Gb/s, FTTP, MPLS/VPLS, Managed SD-WAN, and firewall solutions).
The underlying technology stack is primarily partner-sourced rather than proprietary: the hosted telephony platform integrates with Wildix, 8x8, Zoom, and CallSwitch; CRM integrations span Salesforce, Microsoft Dynamics, HubSpot, Zendesk, SugarCRM, Bullhorn, and Pipedrive; and connectivity rides on Openreach, Colt, and Virgin Media infrastructure. The only AI capability disclosed is third-party-style AI-driven analytics on cloud-hosted call recordings. Revenue mechanics are subscription-recurring across mobile connections, telephony seats, and connectivity circuits, supplemented by hardware sales (handsets, routers). The company employs 1-10 staff, is founder-owned (Steve Dunn, Gareth Hardy, Julian Andrews as CEO), and operates without disclosed external funding or institutional investors.
1823 Group firmographics
Firmographics- Name
- 1823 Group
- Legal name
- 1823 Group Limited
- Website
- https://1823group.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- 1823 Group is a UK-based indirect telecom reseller and managed services provider delivering business mobile, cloud communications, and secure connectivity to mid-market and enterprise customers across multiple UK carriers and technology partners.
- Ownership category
- akta.pro rank
Where 1823 Group is headquartered
LocationHeadquarters
- HQ city
- Richmond
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
1823 Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Business Mobile Services: Recurring revenue from mobile connections across Vodafone, EE, and O2 networks. Includes mobile data services, data-only SIMs, and IoT services. Revenue generated through monthly service charges and tariff agreements.
- Cloud Communications / Hosted Telephony: Monthly subscription-based hosted telephony services including softphone, video, messaging, and conferencing capabilities. Flexible pricing allows customers to fix or cap monthly costs.
- Secure Connectivity Services: Ethernet leased lines, FTTP, MPLS/VPLS, SD-WAN, and managed firewall services. Revenue from connectivity infrastructure and bandwidth services.
- Hardware Sales (Handsets and Equipment): Sale of handsets, accessories, mobile dongles, Mi-Fi devices. Equipment includes routers and other telecommunications hardware sold or leased to customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom quote-based pricing for business mobile services |
| Subscription | Monthly | Hosted telephony subscription with flexible cost capping |
| Subscription | Monthly | Connectivity services with scalable bandwidth options |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
1823 Group product offering
Product offeringCore offering
1823 Group is a UK managed telecommunications service provider that resells and manages business mobile connections across Vodafone, EE, and O2 networks alongside cloud-hosted telephony and secure connectivity services (Ethernet leased lines, FTTP, MPLS/VPLS, SD-WAN, and managed firewall). The company positions itself as a relationship-first intermediary that negotiates with multiple network operators on behalf of UK businesses, offering mid-contract flexibility, transparent tariff advice, and a single point of contact for multi-provider telecom estates.
Product overview
1823 Group is a UK telecommunications service provider offering a unified communications and managed services portfolio. The core offering spans three pillars: Business Mobile (mobile connectivity across Vodafone, EE, O2 networks with MDM and security add-ons), Cloud Communications (hosted telephony platform with Contact Centre, omnichannel 3sixty, AI-powered call recording, SIP trunking, and Microsoft Teams Direct Routing), and Secure Connectivity (ethernet leased lines, FTTP, MPLS/VPLS, SD-WAN, and firewall solutions). The company operates as a reseller of telecommunications services, managing relationships with multiple network operators and technology partners to deliver flexible, customer-centric comms solutions.
Differentiator
Problem solved
Functional benefit
Products and services
- Business Mobile Business mobile services with flexible mid-contract changes across multiple UK network operators (Vodafone, EE, O2), including mobile data, IoT services, international roaming, and supporting mobile security and mobile device management tools for UK businesses.
- Cloud Communications (Hosted Telephony) Cloud-hosted telephony platform enabling calls from any location via desktop and mobile apps with softphone, video, messaging, screen sharing, and group conferencing. Supports contact centre supervisor tools, omnichannel customer engagement, AI-driven call recording analytics, SIP trunking, and Microsoft Teams Direct Routing.
- Secure Connectivity Fixed and wireless business connectivity services including Ethernet leased lines with scalable speeds up to 10 Gb/s, FTTP up to 1 Gbps, MPLS/VPLS, managed SD-WAN, and managed or dedicated firewall solutions with 24/7 performance monitoring.
Quantifiable outcome
- 10 times higher customer retention rates than industry average
Companies that use 1823 Group
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles1 record
1823 Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability4 records
Feature7 records
1823 Group partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- VodafonecoreTier 1 network operator partner providing mobile network connections. 1823 Group can supply connections across the Vodafone network as part of their flexible multi-network approach.
- EEcoreTier 1 network operator partner providing mobile network connections. 1823 Group can supply connections across the EE network.
- O2coreTier 1 network operator partner providing mobile network connections. 1823 Group can supply connections across the O2 network.
- OpenreachcoreKey infrastructure partner for Ethernet and fiber connectivity services including FTTP installations.
- Microsoft TeamscoreDirect Routing integration enabling full voice services within Microsoft Teams, unifying internal and external communications.
- SalesforcecoreCRM integration with their cloud hosted telephony platform for workflow integration.
- Microsoft DynamicscoreCRM integration with their cloud hosted telephony platform. Data hosted on Microsoft Dynamics 365 and Azure.
- HubSpotcoreCRM integration with their cloud hosted telephony platform. Also used for marketing automation.
- ZendeskcoreTicketing system integration and CRM integration. Zendesk is also used as their ticketing system for customer support.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
1823 Group competitors and assessment
Company assessmentDirect peers
- Olive Communications: UK-based unified communications and mobile reseller serving mid-market customers with hosted telephony and mobile deals across major networks. Comparable go-to-market and product mix.
- Gamma Communications: UK-listed UCaaS and connectivity provider offering hosted telephony, SIP trunking, mobile and broadband to UK businesses. Directly comparable in product breadth (voice, mobile, connectivity) and UK mid-market focus.
- TalkTalk Business: UK business broadband, Ethernet, mobile and UCaaS provider targeting SMEs and mid-market. Direct competitor on connectivity and unified communications.
- Daisy Communications: UK multi-site telecom reseller and managed service provider offering mobile, hosted telephony, connectivity and IT services. Closest competitor to 1823's bundling and relationship-led mid-market model.
Emerging players
- RingCentral: Global cloud UCaaS/contact centre vendor selling into UK mid-market with strong digital motion. Comparable on cloud telephony, omnichannel and AI analytics, but as a pure-play software vendor without mobile resale.
- Vonage (Ericsson): Global cloud communications platform with UCaaS, contact centre and APIs. Comparable on hosted telephony and integrations, but as a software-led vendor without UK mobile reseller relationships.
- 8x8: Global UCaaS and contact-centre-as-a-service provider integrated into 1823's portfolio as a partner. Comparable hosted telephony, contact centre and AI capabilities targeting mid-market and enterprise.
Broad incumbents
- Vodafone UK Business: Major UK mobile and fixed-line carrier offering unified communications to mid-market and enterprise; 1823 is both a partner and competitive threat. Comparable mobile-first positioning at much larger scale.
- BT Business: Incumbent UK carrier offering mobile, fixed voice, Ethernet, SD-WAN and unified communications across the full enterprise spectrum. Overlaps on every product line but competes at greater scale and with owned infrastructure.
Others
- Colt Technology Services: UK-headquartered Ethernet and SD-WAN infrastructure provider that is both a partner and adjacent competitor for 1823's secure connectivity pillar. Comparable on Ethernet leased lines and managed network services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
1823 Group social profiles
Digital presence1823 Group compliance and trust
Trust signalCompliance2 records
1823 Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
1823 Group leadership team
Management profileNumber of profiles
Profiles4 records
1823 Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
1823 Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 1823 Group
What does 1823 Group do?
1823 Group is a UK managed telecommunications service provider that resells and manages business mobile connections across Vodafone, EE, and O2 networks alongside cloud-hosted telephony and secure connectivity services (Ethernet leased lines, FTTP, MPLS/VPLS, SD-WAN, and managed firewall). The company positions itself as a relationship-first intermediary that negotiates with multiple network operators on behalf of UK businesses, offering mid-contract flexibility, transparent tariff advice, and a single point of contact for multi-provider telecom estates.
Is 1823 Group a public or private company?
1823 Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was 1823 Group founded?
1823 Group was founded in 2012. It employs 1 to 10 people.
Where is 1823 Group based?
1823 Group is headquartered in Richmond, United Kingdom, in the Europe region.
How does 1823 Group make money?
Four revenue lines are on record. Business Mobile Services are the primary driver. The others are cloud Communications / Hosted Telephony, secure Connectivity Services and hardware Sales (Handsets and Equipment).
Who are 1823 Group's main competitors?
Direct peers on record are Olive Communications, Gamma Communications, TalkTalk Business and Daisy Communications. Emerging players are RingCentral, Vonage (Ericsson) and 8x8. Broad incumbents are Vodafone UK Business and BT Business. Colt Technology Services is listed as an others.
Does 1823 Group have an API?
No public API is recorded for 1823 Group.