What Netitude does

Netitude Limited is a UK-based Managed Service Provider founded in November 2001 by Adam Harling in Frome, Somerset, and operating as a founder-owned private limited company. The firm delivers outsourced IT support, cybersecurity, and professional services primarily to UK small and mid-market organisations across verticals including financial services, professional services, defence, manufacturing, construction, healthcare, and non-profit. Its core offering is the Evolution product family — a tiered managed-IT package (fully managed, co-managed, remote-only) augmented by Evolution Cyber Plus and Evolution Cyber Enterprise tiers that add Cyber Essentials PLUS certification, 24/7 SIEM monitoring, ISO 27001 compliance support, and a virtual CISO service. Professional services span Microsoft 365 migration, wireless networks, backup and disaster recovery, Business Intelligence, and Power BI training; communications services cover connectivity, structured cabling, and cloud telephony. A proprietary differentiator is the Net9 audit framework, used to conduct holistic IT assessments and build transformation roadmaps.

The service delivery stack is anchored by a 24/7/365 UK-based service desk with a three-tier engineering structure (First, Second, Third Line) and SLAs ranging from 15 minutes (critical) to 24 hours (standard), supported by an AI-powered ticket triage system for urgency classification and routing, a Client Portal and mobile app for ticket logging, and dedicated Virtual IT Director advisory engagements. Netitude's compliance credentials — ISO 27001, ISO 9001 (both November 2025), Cyber Essentials, Cyber Essentials PLUS, NCSC Assured Service Provider (2026), IASME Cyber Advisor, Crown Commercial Service Supplier, Microsoft Gold Partner, and ADS Group membership — collectively qualify the firm for enterprise, public-sector, and defence-adjacent work.

Go-to-market is sales-led and consultative, with account directors targeting mid-market buyers, direct MD-level engagement via a "Book a Meeting" feature, and a quote-based pricing model offering monthly subscriptions, a 90-day money-back guarantee, and a free consultation. Channels rely on content marketing (blog, guides, case studies), LinkedIn-led webinars and events, and earned media through industry awards; distribution is domestic UK only, with active coverage across Southwest England, South East England, South Central, Oxfordshire, South Wales, and the West Midlands. The company is consistently ranked in the Channel Futures MSP 501 (2019-2026) and was named a Top 15 UK MSP in 2026.

Name

Netitude

Legal name

Netitude Limited

Website

https://netitude.co.uk

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Netitude Limited is a UK-based, founder-owned Managed Service Provider founded in 2001 that delivers outsourced IT support, cybersecurity, and professional services through a tiered Evolution product line to UK small and mid-market businesses across financial services, professional services, defence, manufacturing, healthcare, and non-profit sectors.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Security Operations Center (SOC) as a Service (BPAEADAB), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), Network Performance Management & Observability Services (BPAEAEAH)

Keywords

• Managed IT services
• Cybersecurity services
• IT support packages
• Managed service provider
• Cloud migration services

Headquarters

HQ city

Frome

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Recurring managed IT services revenue from fully managed, co-managed, and remote IT support packages. Revenue is generated through service contracts with guaranteed SLA response times.
2. Cybersecurity Services: Managed cybersecurity services including Cyber Essentials certification, penetration testing, security auditing, and 24/7 SIEM monitoring. Provided as standalone services or bolt-ons to core managed IT packages.
3. Professional Services: Project-based services including Microsoft 365 migration, wireless network installation, backup and disaster recovery, and Power BI training.
4. Communications Services: Connectivity, structured cabling, and cloud telephony solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Netitude is a UK-based Managed Service Provider delivering fully managed, co-managed, and remote IT support to small and mid-market businesses through 24/7 UK-based helpdesk, proactive monitoring, and strategic IT guidance. Its portfolio extends into managed cybersecurity (including Cyber Essentials, Cyber Essentials PLUS, SIEM/SOC, penetration testing, and email security), professional services (Microsoft 365 migration, wireless networks, backup & disaster recovery, Power BI), communications (connectivity, structured cabling, cloud telephony), and a proprietary Net9 audit framework that aligns technology with business strategy.

Product overview

Netitude is a UK-based Managed Service Provider (MSP) offering a comprehensive suite of IT services through multiple product lines. The core offering centres on the Evolution IT Support Package family, which includes three tiers: the standard Evolution package for fully managed IT, Evolution Cyber Plus for enhanced security with Cyber Essentials PLUS certification, and Evolution Cyber Enterprise for enterprise-grade security with 24/7 SIEM monitoring and vCISO services. These are complemented by co-managed and remote-only support options. Professional Services encompass Microsoft 365 Migration, Wireless Networks, Backup & Disaster Recovery, Business Intelligence, and Power BI Training. The Cybersecurity portfolio includes Managed Cyber Security, Cyber Essentials certification (both standard and PLUS), Penetration Testing, Cyber Security Auditing, and Email Security Services. Communications services cover Connectivity, Structured Cabling, and Cloud Telephony. Netitude also offers Net9, a proprietary audit framework for holistic business assessment, alongside a Client Portal platform for ticket management. The company provides 24/7 Security Operations Centre (SOC) monitoring, Virtual IT Director strategic advisory, and IT Auditing services. Industry-specific solutions are available for Financial Services, Legal Services, Defence Sector, Construction, Manufacturing, Property Services, Architectural Services, and Non-Profit Organisations.

Differentiator

Problem solved

Functional benefit

Brands

• Net9: A proprietary audit framework that takes a holistic assessment of businesses, maximising the impact of technology transformation.

Products and services

• Evolution IT Support Package (Fully Managed IT Support) Full-service outsourced IT department combining 24/7 UK-based helpdesk support, active monitoring, IT strategy, dedicated tech management, device support, and guaranteed Cyber Essentials pass for businesses wanting complete IT outsourcing.
• Co-managed IT Support Flexible IT support service that complements existing in-house IT teams, providing additional expertise, third-line escalation support, on-site resources, and flexible support allocation.
• Remote IT Support Remote-only IT support providing 24/7 monitoring, strategic IT planning, device support, fast response team, Virtual IT Director service, network administration, and proactive monitoring.
• Outsourced IT Services Complete outsourced IT department services allowing businesses to focus on core operations while technology needs are fully managed by Netitude.
• IT Support for Small Business Tailored IT support services specifically designed for small businesses, providing cost-effective technology solutions.
• Managed Cyber Security Round-the-clock monitoring and protection service employing cutting-edge technology and expert personnel to detect, prevent, and respond to cyber threats in real time; includes Evolution Cyber Plus and Evolution Cyber Enterprise tiers.
• Evolution Cyber Plus Enhanced cybersecurity package with vulnerability management, guaranteed Cyber Essentials PLUS certification pass, firewalls, antivirus software, and intrusion detection systems.
• Evolution Cyber Enterprise Enterprise-grade security offering 24/7 SIEM monitoring, advanced threat detection, data loss prevention, access control, dedicated virtual CISO (vCISO), and ISO 27001 compliance support.
• Cyber Essentials Certification Service Government-backed cybersecurity certification service protecting against 80% of common cyber attacks, with guaranteed pass for managed clients.
• Cyber Essentials PLUS Certification Service Advanced certification requiring vulnerability management and annual certification with guaranteed pass, including hands-on technical verification.
• Penetration Testing Security testing service identifying vulnerabilities in systems before malicious actors can exploit them, with detailed reports and actionable recommendations.
• Cyber Security Auditing Security audit service providing comprehensive assessment of security posture, identifying weaknesses and recommending improvements.
• Email Security Services Protection services for business email systems against phishing, spam, and malicious attachments.
• Security Operations Centre (SOC) 24/7 security monitoring and incident response service staffed by dedicated security professionals to detect and respond to cybersecurity threats continuously.
• Microsoft 365 Migration Professional migration service handling transition to Microsoft 365, including data transfer, user training, and system integration with minimal business disruption.
• Wireless Networks Design and implementation of secure, high-performance wireless networks with scalability for business growth and evolving connectivity needs.
• Backup & Disaster Recovery Data protection and business continuity services including automatic backup mechanisms, comprehensive restoration protocols, and disaster recovery planning.
• Business Intelligence Data analytics services that transform raw data into actionable insights for informed decision-making and strategic business planning.
• Power BI Training Comprehensive training service covering report creation to advanced data modeling techniques, empowering teams with data visualization skills.
• Connectivity Business connectivity solutions providing reliable internet and network connections for business operations.
• Structured Cabling Professional installation of network cabling infrastructure for reliable business connectivity.
• Cloud Telephony Hosted IP telephony solutions for modern business communications, replacing traditional phone systems with cloud-based alternatives.
• Net9 Proprietary Audit Framework Proprietary holistic assessment framework that takes a comprehensive view of business technology, maximising the impact of IT transformation and delivering strategic alignment with business goals.
• Virtual IT Director (vITD) Strategic advisory service providing expert IT leadership and guidance to help businesses align technology decisions with overall strategy, available as part of managed IT packages.
• Client Portal Central hub for existing customers to access IT support, log service requests, track ticket progress, make change requests, and order hardware; includes web portal and mobile/tablet app.

Quantifiable outcome

• 100% SLA Met rate
• +2 more outcomes

Named customers4 records

Segments7 records

Ideal customer profiles8 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature3 records

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Air IT: UK managed service provider delivering IT support, cybersecurity, and strategic IT consultancy to SMEs across the Midlands and beyond. Direct competitor in the UK regional MSP space with similar Microsoft-centric stack and cybersecurity services.
• Datrix: UK-based managed IT and cybersecurity provider serving SME clients across southern England. Similar UK regional focus and comparable managed services portfolio including security operations.
• Sapphire Systems: UK-based IT managed services and solutions provider serving mid-market organisations. Comparable in offering managed IT, cloud, and security services with a focus on UK enterprise and mid-market customers.
• Littlefish: UK-based managed IT service provider offering 24/7 support, managed cybersecurity, and cloud services to mid-market clients. Comparable in geographic focus (UK), target customer profile (SME and mid-market), and service portfolio including co-managed IT and security operations.
• Quostar: UK managed service provider specialising in IT support, cloud services, and cybersecurity for SMEs. Comparable UK regional MSP with similar focus on Microsoft 365 and managed security services.
• Central Technology: UK managed IT service provider delivering IT support, cloud, and cybersecurity services to SME and mid-market clients in regional markets. Comparable regional UK MSP profile with similar managed services portfolio.
• Cinch IT: UK-based MSP providing managed IT support, cybersecurity, and cloud services to small and medium-sized businesses. Comparable regional UK MSP with similar service delivery model and target customer base.
• Marval: UK-based managed service provider offering IT support, cybersecurity, and ISO-aligned managed services to SME and mid-market clients. Similar positioning around compliance certifications (ISO 27001) and managed security offerings.
• KMS Solutions: UK managed service provider offering IT support, cloud, and cybersecurity services to small and medium businesses. Comparable regional UK MSP with similar SME focus and Microsoft-aligned service stack.

Broad incumbents

• Bytes Technology Group: Larger UK IT services and distribution group offering managed services, security, and cloud solutions across enterprise and mid-market segments. Overlapping service portfolio but at significantly larger scale and broader market reach than Netitude.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/netitude
• Xx.com/netitude
• Facebookfacebook.com/netitudeltd

Compliance17 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netitude