Cinch IT
Cinch IT is a U.S. managed IT services franchise (Cinch Franchise, LLC) that delivers subscription-based IT support, cybersecurity, compliance, and cloud services to SMBs across law, insurance, healthcare, construction, and financial services verticals, primarily via locally owned franchise locations.
- Company typePrivate
- Founded2004
- HeadquartersWorcester, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Cinch IT does
Cinch IT is a managed IT services provider (MSP) operating through a franchise distribution model with 11+ independently owned locations across seven U.S. states (Massachusetts, Arizona, Colorado, Georgia, Kentucky, Utah, Wisconsin), headquartered in Worcester, Massachusetts under the legal entity Cinch Franchise, LLC. The company bundles remote and on-site computer support, proactive 24/7 network monitoring, a comprehensive security suite (antivirus, email compliance, audits, risk-score reporting), backup and disaster recovery with virtualization, cloud computing, and IT compliance services for frameworks including HIPAA, CMMC, NIST, FINRA, SEC, PCI DSS, and others, into tiered monthly subscription plans (No I.T., I.T. Manager, Outsourcing I.T.). Its core technical layer is operational rather than proprietary: it integrates with Microsoft 365, Google Workspace, Microsoft Entra ID, Microsoft Intune, SharePoint, Azure MFA/Authenticator, Duo, Salesforce, and vetted VoIP and cloud-backup partners; SOC 2 Type 2 certification functions as the primary third-party technical credential.
Cinch IT is sold through a consultative, sales-led go-to-market anchored by free cybersecurity assessments and dark-web scans, with local franchise owners providing in-person engagement for SMB clients. The company targets vertical-specific service lines for law firms, insurance agencies, healthcare practices, construction/industrial firms, and investment/financial services firms, addressing pain points around confidentiality, regulatory compliance, and field connectivity. It does not disclose revenue or funding; growth is bootstrapped through franchise fees and recurring service subscriptions, with the Woburn franchise reporting 431% three-year revenue growth and ranking No. 1190 on the 2024 Inc. 5000. The company has no disclosed M&A, partnerships, or institutional investment activity.
Cinch IT firmographics
Firmographics- Name
- Cinch IT
- Legal name
- Cinch Franchise, LLC
- Website
- https://cinchit.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cinch IT is a U.S. managed IT services franchise (Cinch Franchise, LLC) that delivers subscription-based IT support, cybersecurity, compliance, and cloud services to SMBs across law, insurance, healthcare, construction, and financial services verticals, primarily via locally owned franchise locations.
- Ownership category
- akta.pro rank
Cinch IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
- akta.pro secondary industries
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)
Keywords
Where Cinch IT is headquartered
LocationHeadquarters
- HQ city
- Worcester
- HQ country
- United States
- HQ region
- North America
Offices16 records
Markets served
Cinch IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Managed IT Services Subscription: Monthly subscription model providing comprehensive managed IT services including unlimited support, proactive maintenance, security suite, and consulting. Multiple support plans (No I.T., I.T. Manager, Outsourcing I.T.) with tiered service levels.
- IT Compliance Services: Compliance consulting and management for frameworks including HIPAA, CMMC, NIST, and state/federal regulations, beginning with cybersecurity assessments
- Cloud Computing Services: Cloud environment management, virtualization, and remote technology solutions for flexible workforce access
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | No I.T. plan for businesses without existing IT staff |
| Subscription | Monthly | I.T. Manager plan for supplementing existing IT staff |
| Subscription | Monthly | Outsourcing I.T. plan for full IT department replacement |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Cinch IT product offering
Product offeringCore offering
Cinch IT provides outsourced managed IT services to small and mid-sized businesses, bundling remote and on-site computer support, proactive network monitoring, cybersecurity, cloud management, backup and disaster recovery, and IT compliance into a single predictable monthly subscription. Service tiers (No I.T., I.T. Manager, Outsourcing I.T.) are tailored for businesses with no IT staff, supplemental IT staff, or full IT department replacement, delivered through a franchise network serving regulated verticals such as legal, healthcare, insurance, construction, and financial services.
Product overview
Cinch IT is a managed service provider (MSP) offering a unified portfolio of IT support services delivered through a franchise model across multiple U.S. locations. The core offering is Managed IT Services and IT Support Plans, which bundle remote/on-site computer support, proactive maintenance, a comprehensive Cybersecurity Services suite, and Strategic Consulting into a single monthly plan. Additional specialized modules include Network Security, Backup & Disaster Recovery, Cloud Computing Services, IT Compliance Services (covering HIPAA, CMMC, NIST), and Help Desk Services. Service tiers range from No I.T. (full outsourcing) to I.T. Manager (supplemental support) to Outsourcing I.T. (complete replacement). Free assessment services including Free Security Assessment and Free Dark Web Scan serve as lead magnets. The company also operates industry-specific verticals: Law Firm IT Services, Insurance IT Services, Healthcare IT Services, Construction & Industrial IT Services, and Investment & Financial IT Services.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive outsourced IT support for small and mid-sized businesses, providing remote and on-site computer support, proactive maintenance, cybersecurity, and strategic consulting bundled into a single monthly plan. Targets businesses without dedicated IT staff or those seeking to supplement or replace internal IT resources.
- Cybersecurity Services End-to-end cybersecurity services including email compliance, antivirus, network security monitoring, cyber security audits, risk score assessments, and security reporting for SMB clients.
- Network Security and 24/7 Monitoring Planning, implementation, auditing, monitoring, and management of data and network security solutions with round-the-clock oversight to prevent issues before they occur, including risk score cards and regular security reports.
- Backup and Disaster Recovery Business continuity and disaster recovery solution offering instant local and off-site virtualization, end-to-end encryption, and hybrid cloud backup capabilities for SMB clients.
- Cloud Computing Services Cloud environment management, virtualization, and remote technology solutions allowing employees to access data and applications from any device with flexible connectivity.
- IT Compliance Services Compliance consulting and management covering HIPAA, CMMC, NIST 800-171, PCI DSS, FINRA, FIMSA, SEC, and RIA regulations, beginning with cybersecurity assessments, gap analysis, and compliance plan design.
- Help Desk Services 100% US-based help desk providing unlimited remote and on-site support with a one-hour guaranteed response time, answering support calls live within an average of three rings.
- Strategic IT Consulting Quarterly strategic consulting reviews that plan ongoing projects, budgets, and technology roadmaps, helping clients leverage the newest technology within budget.
Quantifiable outcome
- 99%+ of support calls answered live
- +3 more outcomes
Companies that use Cinch IT
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles5 records
Cinch IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
Feature4 records
Cinch IT partnerships and signals
Strategic signalScale indicators5 records
Recent moves9 records
Expansion highlights4 records
Cinch IT competitors and assessment
Company assessmentEmerging players
- NinjaOne: NinjaOne provides an RMM and endpoint management platform purpose-built for MSPs serving SMBs. While not a direct services competitor to Cinch IT, it powers many similar MSPs with the underlying monitoring, patching, and remote management capabilities Cinch IT franchises rely on, making it a critical platform peer.
Direct peers
- CMIT Solutions: CMIT Solutions operates a national franchise model delivering managed IT services, cybersecurity, and compliance support to SMBs. It is the most structurally similar peer to Cinch IT, sharing franchise-based geographic expansion, recurring subscription pricing, and a vertical specialization playbook across regulated industries.
- CompassMSP: CompassMSP is a managed IT services provider offering co-managed and fully managed IT support with a strong cybersecurity focus. It targets similar SMB and mid-market clients as Cinch IT with comparable subscription-based managed services and security/compliance modules.
- NerdsToGo: NerdsToGo is a franchise-based IT support and computer repair provider targeting SMBs and residential customers. It competes directly with Cinch IT in the local managed services franchise category with similar subscription-style support plans and on-site/remote service delivery.
- Geeks on Site: Geeks on Site is a franchise IT services company providing on-site computer repair, managed IT, and tech support for small businesses. It overlaps directly with Cinch IT's core offering of remote and on-site IT support for SMB clients.
Broad incumbents
- Kaseya: Kaseya is a broad incumbent platform vendor serving thousands of MSPs globally with RMM, PSA, security, and backup solutions. It competes indirectly with Cinch IT by enabling competing MSPs to operate at scale and lower cost, shaping the competitive dynamics of the SMB managed services market.
- ConnectWise: ConnectWise is an established platform provider offering PSA, RMM, cybersecurity, and business management tools for MSPs. Like Kaseya, it is a broad incumbent whose platform decisions influence the operational economics of SMB-focused MSPs including Cinch IT.
- Teksystems: TEKsystems is a large IT services and staffing firm that includes managed services, cloud, and cybersecurity offerings. It is a broad incumbent that competes with Cinch IT for mid-market managed services engagements and represents the scale-up trajectory for franchise-based MSPs.
- Rackspace Technology: Rackspace is a large-scale managed cloud and IT services provider serving mid-market and enterprise clients. It competes with Cinch IT for the upper end of the mid-market managed services segment, particularly for clients needing multi-cloud and hybrid infrastructure management.
Others
- Pax8: Pax8 is a cloud distribution platform that aggregates and resells SaaS solutions (Microsoft 365, Azure, security tools) to MSPs. It is an ecosystem enabler for Cinch IT, supplying the cloud and productivity stack the franchisees deploy and manage for their clients.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Cinch IT social profiles
Digital presenceCinch IT compliance and trust
Trust signalCompliance6 records
Cinch IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cinch IT leadership team
Management profileNumber of profiles
Profiles10 records
Cinch IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cinch IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cinch IT
What does Cinch IT do?
Cinch IT provides outsourced managed IT services to small and mid-sized businesses, bundling remote and on-site computer support, proactive network monitoring, cybersecurity, cloud management, backup and disaster recovery, and IT compliance into a single predictable monthly subscription. Service tiers (No I.T., I.T. Manager, Outsourcing I.T.) are tailored for businesses with no IT staff, supplemental IT staff, or full IT department replacement, delivered through a franchise network serving regulated verticals such as legal, healthcare, insurance, construction, and financial services.
Is Cinch IT a public or private company?
Cinch IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cinch IT founded?
Cinch IT was founded in 2004. It employs 11 to 50 people.
Where is Cinch IT based?
Cinch IT is headquartered in Worcester, United States, in the North America region.
How does Cinch IT make money?
Three revenue lines are on record. Managed IT Services Subscription is the primary driver. The others are IT Compliance Services and cloud Computing Services.
Who are Cinch IT's main competitors?
NinjaOne is listed as an emerging player. Direct peers are CMIT Solutions, CompassMSP, NerdsToGo and Geeks on Site. Broad incumbents are Kaseya, ConnectWise, Teksystems and Rackspace Technology. Pax8 is listed as an others.
Does Cinch IT have an API?
No public API is recorded for Cinch IT.
What industry is Cinch IT in?
Cinch IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAF, Service Desk & ITSM Outsourcing, with a secondary code of BPAAACAA, IT Service Desk & End-User Support (L1/L2). Its NAICS code is 541513 and its SIC code is 7370.