IntegriCom
IntegriCom is a family-owned managed IT services provider founded in 2000, delivering managed IT, cybersecurity, cloud, VoIP, compliance, and vCIO services to small and mid-sized businesses across Metro Atlanta and North Georgia.
- Company typePrivate
- Founded2000
- HeadquartersTucker, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What IntegriCom does
IntegriCom is a privately held, family-owned managed IT services provider founded in 2000 by Joel Thain and headquartered in Suwanee, Georgia. The company delivers a modular IT services portfolio to small and mid-sized businesses across Metro Atlanta and North Georgia, with physical offices in Suwanee, Atlanta, and Gainesville serving 17 cities. Core offerings include fully managed and co-managed IT services, cybersecurity consulting, cloud services, network and computer services, cloud-based VoIP/hosted PBX telephony, PCI and HIPAA compliance consulting, Virtual CIO (vCIO/vCTO) advisory services, and data backup and recovery, with a dedicated Manufacturing IT Support vertical covering ERP, digital automation, and PLM systems.
The underlying technology stack is assembled primarily from third-party vendor partnerships rather than proprietary IP. Core vendors include Microsoft (cloud and productivity), Cisco, Check Point, and Fortinet (networking and security), Dell, HP, and Lenovo (hardware), and Bitdefender (endpoint protection, embedded in the proprietary NetWatch360 monitoring program). Cybersecurity services span firewalls, encryption, 24/7 monitoring, EDR/XDR, and proactive threat hunting. The NetWatch360 platform provides centralized client monitoring, patching, antivirus, and monthly reporting, but the differentiation comes more from service execution and relationships than from differentiated technology.
IntegriCom operates on a recurring managed services revenue model with subscription-based contracts for fully managed IT, co-managed IT, telephony, and cloud services, supplemented by project-based professional services for compliance consulting, cloud migration, and infrastructure deployments, and a Virtual CIO tier priced at $150/hour or via retainer or project-based engagements. The go-to-market is sales-led and relationship-driven, combining direct field sales (supported by a Sales Manager), inside sales, a website self-service channel, and a customer referral program, with marketing amplified through content, local SEO across 17 city pages, sports sponsorships, and leadership podcast appearances. Pricing is custom and quote-based with no term contracts, emphasizing month-to-month commitment. The company reports no disclosed revenue, operates with no institutional investment or parent company, and counts Atlanta Gladiators and Gwinnett Stripers sports sponsorships among its visible brand partnerships.
IntegriCom firmographics
Firmographics- Name
- IntegriCom
- Legal name
- IntegriCom, Inc.
- Website
- https://integricom.net
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- IntegriCom is a family-owned managed IT services provider founded in 2000, delivering managed IT, cybersecurity, cloud, VoIP, compliance, and vCIO services to small and mid-sized businesses across Metro Atlanta and North Georgia.
- Ownership category
- akta.pro rank
Where IntegriCom is headquartered
LocationHeadquarters
- HQ city
- Tucker
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
IntegriCom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed IT services providing ongoing IT support, monitoring, security, and management for business clients on a subscription basis. Includes fully managed and co-managed IT service options.
- Professional Services: Project-based IT services including technology design, implementation, and project management. Also includes consulting for cybersecurity, HIPAA compliance, and PCI compliance.
- Cloud Services: Cloud solutions including cloud-hosted servers, virtual desktops, software licensing, and cloud migrations.
- Business Phone Systems/Telephony: VoIP and cloud-based business phone systems with SIP trunks, hosted PBX, and associated hardware and carrier services.
- Hardware and Infrastructure as a Service (HaaS/IaaS): Hardware procurement and infrastructure solutions providing access to technology equipment needed for IT implementations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully Managed IT Services - Custom pricing based on organization size and needs |
| Hybrid | Monthly | Co-Managed IT Services - Shared responsibility model |
| Usage-based | Pay-as-you-go | Virtual CIO - Hourly Model |
| Subscription | Monthly | Virtual CIO - Retainer Model |
| One time/ perpetual license | Pay-as-you-go | Virtual CIO - Project-Based Model |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
IntegriCom product offering
Product offeringCore offering
IntegriCom provides managed IT services to small and mid-sized businesses across Metro Atlanta and North Georgia, including fully managed and co-managed IT support, 24/7 monitoring, cybersecurity consulting, cloud services, business phone/VoIP systems, and regulatory compliance consulting (HIPAA and PCI). The firm supplements core IT management with Virtual CIO strategic guidance, network infrastructure management, and data backup/recovery, delivered through a relationship-based model with no term contracts.
Product overview
IntegriCom is a managed IT services provider offering a modular portfolio of services for small to mid-sized businesses across Metro Atlanta and North Georgia. The core offering is Managed IT Services, which provides day-to-day IT management, monitoring, and strategic planning. This core service is complemented by specialized add-on modules including Cybersecurity Consulting (multi-layered threat protection), Cloud Services (cloud migration and hosting), Network Services & Computers (infrastructure management), Business Phone Systems/Cloud Telephony (VoIP and unified communications), PCI Compliance Consulting, HIPAA Compliance Consulting, Virtual CIO Services (strategic IT leadership), Co-Managed IT Services, and Data Backup and Recovery. The company also provides industry-specific solutions such as Manufacturing IT Support. All services are available à la carte or bundled, with a focus on serving industries including healthcare, legal, financial, construction, insurance, and utilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive managed IT support services providing day-to-day IT management, monitoring, network/server administration, and strategic technology planning for small to mid-sized businesses across Metro Atlanta and North Georgia.
- Co-Managed IT Services
Quantifiable outcome
- Zero calls going to voicemail - ensuring no missed opportunities
- +3 more outcomes
Companies that use IntegriCom
Customer profileNamed customers2 records
Segments8 records
Ideal customer profiles2 records
IntegriCom technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
IntegriCom partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor and core.
- Atlanta GladiatorsminorSports team partnership with the Atlanta Gladiators minor league hockey team. Includes sponsorship, employee and family night events, and community engagement initiatives.
- Gwinnett StripersminorSports team partnership with the Gwinnett Stripers minor league baseball team. Includes sponsorship and community visibility opportunities.
- MicrosoftcoreMicrosoft ecosystem partner providing cloud services, Microsoft 365, Azure, and related Microsoft technology solutions to clients.
- CiscocoreNetwork infrastructure partner providing Cisco networking equipment and solutions.
- Check PointcoreCybersecurity partner providing Check Point firewall and VPN solutions for client security.
- DellcoreHardware partner providing Dell computers, servers, and related IT equipment.
- FortinetcoreCybersecurity partner providing Fortinet VPN and network security solutions.
- HPcoreHardware partner providing HP computers, printers, and related equipment.
- LenovocoreHardware partner providing Lenovo computers and devices.
- BitdefendercoreAntivirus and endpoint security partner. Bitdefender AV Defender is used in the NetWatch360 monitoring program for client computers.
Scale indicators5 records
Recent moves7 records
Expansion highlights5 records
IntegriCom competitors and assessment
Company assessmentDirect peers
- Ntiva: National managed IT services and cybersecurity provider serving SMB and mid-market clients. Highly comparable in service mix (managed IT, cloud, security, VoIP) and customer profile, though larger and geographically broader than IntegriCom.
- CMIT Solutions: Franchise-based managed IT and cybersecurity provider targeting SMBs across the U.S. Comparable in customer segment (SMB) and service breadth (managed IT, compliance, cybersecurity) but distributed through a franchise model.
- eGroup: East Coast managed IT, cloud, and cybersecurity provider serving SMB and mid-market clients. Comparable in service portfolio (managed IT, cloud, security) and customer segment, though concentrated in the Carolinas rather than Georgia.
- Dataprise: Mid-size national MSP offering managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market clients. Closest direct competitor in scale-up trajectory and full-stack IT services model.
- Atlantic.Net: Hosting, managed cloud, and managed IT services provider serving SMBs. Comparable in the cloud hosting and managed services bundle that IntegriCom offers, particularly the cloud-hosted servers and virtual desktop components.
- The Hunley Group: Atlanta-based managed IT services and consulting firm serving SMBs in the Southeast. Most directly comparable on a regional basis, competing for the same Atlanta-metro SMB clients with similar managed IT and compliance offerings.
Broad incumbents
- SHI International: Major IT solutions and services company offering managed services, cloud, security, and hardware procurement. Competes with IntegriCom on the hardware procurement and broader IT services axis at vastly greater scale.
- ConvergeOne: Large national IT solutions provider offering managed services, collaboration, and cybersecurity. Overlaps with IntegriCom's VoIP, network, and managed IT offerings but at significantly larger scale and enterprise focus.
- CDW: Large enterprise IT services and hardware provider with managed services offerings. Comparable in the hardware/infrastructure and broader IT services layers but operates at significantly larger scale and customer profile.
Regional players
- Mindsight: Chicago-area managed IT, cloud, and cybersecurity services provider serving mid-market clients. Similar size and service mix as IntegriCom but geographically separate, providing a useful regional benchmark for comparable MSP economics.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
IntegriCom social profiles
Digital presenceIntegriCom financial estimates
Financial estimateRevenue estimate
Valuation estimate
IntegriCom leadership team
Management profileNumber of profiles
Profiles12 records
IntegriCom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IntegriCom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IntegriCom
What does IntegriCom do?
IntegriCom provides managed IT services to small and mid-sized businesses across Metro Atlanta and North Georgia, including fully managed and co-managed IT support, 24/7 monitoring, cybersecurity consulting, cloud services, business phone/VoIP systems, and regulatory compliance consulting (HIPAA and PCI). The firm supplements core IT management with Virtual CIO strategic guidance, network infrastructure management, and data backup/recovery, delivered through a relationship-based model with no term contracts.
Is IntegriCom a public or private company?
IntegriCom is a private company. It is classified as family owned and is currently operating.
When was IntegriCom founded?
IntegriCom was founded in 2000. It employs 1 to 10 people.
Where is IntegriCom based?
IntegriCom is headquartered in Tucker, United States, in the North America region.
How does IntegriCom make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services, cloud Services, business Phone Systems/Telephony and hardware and Infrastructure as a Service (HaaS/IaaS).
Who are IntegriCom's main competitors?
Direct peers on record are Ntiva, CMIT Solutions, eGroup, Dataprise, Atlantic.Net and The Hunley Group. Broad incumbents are SHI International, ConvergeOne and CDW. Mindsight is listed as a regional player.
Does IntegriCom have an API?
No public API is recorded for IntegriCom.