Phone Repair

What Phone Repair does

Phone Repair Store is a smartphone, tablet, and laptop repair service operating from a single retail and workshop location at Grafenberger Allee 47 in Düsseldorf, Germany. The company is registered as Phone Repair Store Düsseldorf (sole proprietorship) and serves individual consumers primarily in Düsseldorf and surrounding neighborhoods, with a nationwide mail-in repair service extending reach across Germany. It also refers customers to WERTGARANTIE device protection products and operates a small used device marketplace with buyback.

The core product is component-level repair — display, battery, camera, charging port, back cover, water damage recovery, and Face ID/Touch ID fixes — across Apple iPhone, iPad, MacBook, Apple Watch, Samsung Galaxy, Xiaomi/Redmi/POCO, and Google Pixel devices. The technology stack rests on official certifications: Apple Independent Repair Provider status with access to Apple Service Toolkit 2 (AST2) and ACiT-certified technicians, iFixit Pro Partner status for Google Pixel repairs, and professional tooling such as ultrasonic cleaning equipment for water damage and chip-level techniques for data recovery. Parts are offered in four quality tiers (Original 12-month warranty, Pulled 6-month, Premium aftermarket 3-month, Standard 3-month), with warranty preservation and absence of iOS/Android warnings framed as the key differentiator versus non-certified competitors.

Revenue is generated almost entirely on a transaction basis: per-repair fees (iPhone batteries from €29 to iPhone 16 Pro Max displays at €349; Samsung Galaxy displays from €119 to €499 for Z Fold), data recovery from €99 with no-charge-if-unsuccessful terms, used device sales and buyback, and accessories. An Express service tier adds a flat €30 surcharge for 20-minute priority repairs. The go-to-market is direct-to-consumer through walk-in storefront traffic, supplemented by location-specific landing pages for local SEO, an educational Ratgeber blog, Google Business Profile reviews, and WhatsApp-driven quote requests. The model is founder-operated with 1–10 employees, no external funding, and no disclosed revenue; cumulative scale is reported as 10,000+ successful repairs with a 4.9-star Google rating across 200+ reviews.

Name

Phone Repair

Legal name

Phone Repair Store Düsseldorf

Website

https://phone-repair-store.de

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Phone Repair Store is a single-location smartphone, tablet, and laptop repair service in Düsseldorf, Germany, serving individual consumers with walk-in and nationwide mail-in repairs across Apple, Samsung, Xiaomi, and Google Pixel devices.

Ownership category

akta.pro rank

Product category

Smartphone Repair Services

NAICS

Personal and Household Goods Repair and Maintenance (8114), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA)

akta.pro secondary industries

Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI), Refurbished, Used & Recommerce Smartphones (CRACALAG), Mobile Device (Smartphone/Tablet) Trade-in & Recycling (BPALAIAG)

Keywords

• Smartphone repair services
• Mobile device repair
• Screen replacement services
• Battery replacement services
• Data recovery services

Headquarters

HQ city

Düsseldorf

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Smartphone Repair Services: One-time repair fees for display, battery, camera, charging port, water damage, and other component repairs. Pricing varies by device brand, model, and replacement part quality tier (Original, Pulled, Premium, Standard). Revenue is transaction-based with payment collected upon repair completion.
2. Data Recovery Services: Professional data extraction from damaged devices starting at 99€ per recovery. No-charge policy if data cannot be recovered. Revenue recognized only upon successful data retrieval.
3. Used Device Sales: Sale of refurbished/inspected used smartphones and other devices. Devices are professionally checked, cleaned, and warranted before resale.
4. Device Trade-In/Purchase: Buying used devices from customers for cash payment. Customers complete a valuation form and receive immediate offers.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Phone Repair Store is a smartphone and tablet repair service center providing display, battery, camera, water damage, and data recovery services for Apple, Samsung, Xiaomi, and Google Pixel devices. It operates as an Apple Independent Repair Provider using 100% original Apple parts and ACiT-certified technicians, with most repairs completed within one hour and warranties of up to 12 months on original parts. The company also sells used/refurbished devices and phone accessories through its retail and online shop.

Product overview

Phone Repair Store is a smartphone and tablet repair service center in Düsseldorf, Germany, offering a comprehensive portfolio of device repair services across multiple device brands. The core offering consists of screen replacement (display), battery replacement (akku), camera repair, and water damage repair services for Apple iPhone, Samsung Galaxy, Xiaomi, and Google Pixel devices. Additional services include professional data recovery, a used device marketplace with device buyback, an express repair option (20-minute service for €30 extra), and a mail-in repair service for customers nationwide. The company operates as an Apple Independent Repair Provider (IRP) using 100% original manufacturer parts with ACiT-certified technicians and up to 12-month warranties on original parts.

Differentiator

Problem solved

Functional benefit

Products and services

• Apple iPhone Display Repair Display replacement service for all iPhone models using Original Apple OLED/Super Retina XDR displays, performed by ACiT-certified technicians with up to 12 months warranty.
• Samsung Galaxy Display Repair Display replacement service for Samsung Galaxy S, A, Z, and M Series using Original Samsung AMOLED/Dynamic AMOLED panels.
• Xiaomi Display Repair Display replacement service for Xiaomi, Redmi, and POCO smartphones using Original AMOLED and IPS LCD displays.
• Google Pixel Display Repair Display replacement service for Google Pixel 6 through Pixel 9 Pro Fold using Original Google OLED displays.
• iPhone Battery Replacement Battery replacement service for all iPhone models using Original Apple batteries with full capacity restoration, completed in approximately 30 minutes.
• Samsung Galaxy Battery Replacement Battery replacement service for Samsung Galaxy S, A, Z, and M Series using Original Samsung batteries.
• Xiaomi Battery Replacement Battery replacement service for Xiaomi, Redmi, and POCO devices using Original batteries.
• Google Pixel Battery Replacement Battery replacement service for Google Pixel devices using Original Google batteries.
• iPhone Camera Repair Camera repair service for iPhone including rear camera module, front camera (TrueDepth), and camera glass replacement using Original Apple camera modules.
• Samsung Camera Repair Camera repair service for Samsung Galaxy devices including rear camera module, front camera, and camera glass using Original Samsung modules.
• iPhone Water Damage Repair Water damage repair service for iPhone including professional ultrasonic cleaning, component drying, and replacement of corroded parts.
• Data Recovery Service Professional data recovery service for damaged devices including photos, contacts, messages, documents, and app data from iPhones, iPads, MacBooks, Samsung, Xiaomi, and Google Pixel devices. Features chip-level recovery and ultrasonic cleaning.
• Express Repair Service Priority repair service completing display or battery replacements in 20 minutes for iPhone and Samsung Galaxy devices, subject to part availability. Additional fee of €30 applies.
• Mail-in Repair Service Postal repair service allowing customers nationwide to send their devices for repair with free return shipping. Includes professional repair with original parts and 12-month warranty.
• Used Device Sales and Buyback Sale of professionally inspected, cleaned, and warranted used smartphones. Also includes device buyback service with free valuation.
• Phone Accessories and Replacement Parts Shop Online shop for phone accessories and replacement parts with quality inspection, fast shipping, warranty, and fair pricing.

Quantifiable outcome

• 10,000+ successful repairs completed
• +5 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and strategic.

• Apple Independent Repair Provider (IRP)coreTechnology or IntegrationOfficial Apple certification program granting authorized access to original Apple replacement parts, Apple Service Toolkit 2 (AST2) diagnostic software, and repair authorization. Enables warranty and AppleCare+ preservation after repairs. ACiT (Apple Certified iOS Technician) certified technicians required.
• iFixit Pro PartnercoreTechnology or IntegrationOfficial iFixit Pro Partner certification for Google Pixel repairs. Provides access to 100% original Google Pixel replacement parts (displays, batteries, cameras) and certified iFixit Pro professional repair tools. Repairs performed to factory specifications with up to 12 months warranty.
• WERTGARANTIEstrategicChannel Partner/ Reseller/ DistributorOfficial WERTGARANTIE insurance partner offering device protection services. WERTGARANTIE is Germany's leading electronics insurance provider (Nr. 1 in Germany per company claims). Covers display damage, water damage, technical defects, and theft/loss. Protection starting at 5.50€/month with 100% repair cost coverage.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• uBreakiFix: Largest dedicated smartphone and electronics repair chain in North America (owned by Asurion), offering walk-in device repair across brands with same-day service — directly comparable operating model to Phone Repair Store's walk-in, same-day repair concept.
• Mobile Klinik: Canadian smartphone and tablet repair chain with professional, in-store walk-in repairs and same-day service — comparable retail repair operating model serving individual consumers.
• The Phone Repair Shop: UK walk-in smartphone and tablet repair chain offering screen, battery, and charging port repairs with same-day turnaround — directly comparable independent phone repair retailer concept.
• iSmash: UK-based walk-in smartphone and tablet repair chain with express service tier and stores in major cities — directly comparable European peer operating the same walk-in, multi-device repair model.
• Carlcare: Transsion Holdings' global after-sales service network for smartphones and mobile devices, operating walk-in repair centers across multiple continents — a peer in mobile device repair at scale with multi-brand scope.
• CPR Cell Phone Repair: Franchised smartphone, tablet, and computer repair chain with multi-brand coverage and walk-in stores — closely mirrors Phone Repair Store's multi-OEM (Apple, Samsung, Google) consumer device repair offering.

Others

• Back Market: Refurbished device marketplace operating across Europe including Germany — comparable to Phone Repair Store's used device resale and trade-in business (Gebrauchtmarkt), though operating as a marketplace rather than single-storefront retailer.
• iFixit: Repair parts, tools, and free repair manual platform; also an official Pro Partner of the subject company for Google Pixel repairs. Comparable as an enabling ecosystem participant in the third-party repair market.

Broad incumbents

• Apple Store (AppleCare Services): Apple's own retail and authorized service operation providing original-parts repair for iPhone, iPad, MacBook, and Apple Watch. The incumbent Phone Repair Store is differentiated against via its IRP partnership rather than competing head-on.
• Samsung Customer Service: Samsung's official service centers and authorized repair network for Galaxy devices — the broad incumbent whose authorized ecosystem Phone Repair Store competes within for Samsung display, battery, and camera repairs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/phone-repair-store

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phone Repair