Network ROI
Network ROI is an employee-owned UK Managed Service Provider, founded in 2003 and headquartered in Edinburgh, delivering 24/7 managed IT, cybersecurity, cloud, communications, and IT consultancy services to mid-market and enterprise clients across the United Kingdom.
- Company typePrivate
- Founded2003
- HeadquartersEdinburgh, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Network ROI does
Network ROI is an employee-owned Managed Service Provider headquartered in Edinburgh, founded in 2003, delivering IT support, cybersecurity, cloud, communications, and consultancy services to UK organisations. Its core managed IT services cover 24/7 UK-based helpdesk, remote monitoring, and infrastructure management; the cybersecurity line centres on the proprietary Harmony Shield platform, which performs 24/7 monitoring of Microsoft 365 accounts and network endpoints, with stated AI capabilities for anomaly detection, autonomous response, and predictive threat analytics. Cloud services are delivered through Microsoft 365 and Azure (as a Microsoft Gold Partner), complemented by colocation, while communications covers SIP trunking, Teams Direct Routing, managed WAN, fibre, and structured cabling. Consultancy includes an 'IT Director as a Service' offering, interim technology leadership, and digital transformation planning.
Network ROI firmographics
Firmographics- Name
- Network ROI
- Legal name
- Network ROI Ltd
- Website
- https://networkroi.co.uk
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Network ROI is an employee-owned UK Managed Service Provider, founded in 2003 and headquartered in Edinburgh, delivering 24/7 managed IT, cybersecurity, cloud, communications, and IT consultancy services to mid-market and enterprise clients across the United Kingdom.
- Ownership category
- akta.pro rank
Network ROI industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telecommunications (517), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)
- akta.pro secondary industries
- Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Network Architecture & Design Services (BPAEAEAA), Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)
Keywords
Where Network ROI is headquartered
LocationHeadquarters
- HQ city
- Edinburgh
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Network ROI business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Core recurring revenue stream providing comprehensive IT support including helpdesk, technical support, and infrastructure management. 24/7 support with UK-based engineers. Subscription-based model with SLA commitments.
- IT Consultancy Services: Flexible consultancy engagements offering IT Director as a Service, IT strategy development, project leadership, and interim technology leadership. Charged by engagement with no long-term commitment required.
- Communications Solutions: Telephony and connectivity solutions including cloud hosted telephony, SIP trunking, Microsoft Teams Direct Routing, managed WAN, fibre ethernet, broadband, LAN/WiFi, and structured cabling.
- Cloud Services: Public, private, and hybrid cloud hosting solutions. Microsoft 365 implementations, Azure services, and cloud migrations. Colocation services.
- Cybersecurity Services: Managed security services including Harmony Shield monitoring, email security, endpoint protection, mobile security, web security, multi-factor authentication, firewall management, backup security, and patching schedules.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Managed IT Services - custom pricing based on organization size and requirements |
| Subscription | Pay-as-you-go | Consultancy - pay for help when needed with no long-term commitment |
| Subscription | Monthly | Microsoft 365 package including productivity, collaboration, cloud services and security features |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Network ROI product offering
Product offeringCore offering
Network ROI is an employee-owned Managed Service Provider delivering UK-wide Managed IT Services, Cyber Security, Cloud Services (Microsoft 365, Azure, colocation), Communications (telephony and connectivity), and IT Consultancy to organisations. Services include 24/7 helpdesk support, infrastructure management, and IT Director as a Service, underpinned by ISO certifications and ITIL-based service management.
Product overview
Network ROI is an employee-owned Managed Service Provider offering a portfolio of five interconnected IT services: Managed IT Services (core support and maintenance), Cyber Security Services (multi-layered protection), Cloud Services (Microsoft 365, Azure, and colocation), Communications (telephony and connectivity), and Consultancy (IT strategy and leadership). Their security offerings are enhanced by the Harmony Shield add-on module which provides dedicated threat detection and Microsoft 365 monitoring. The company operates as a unified service where these products work together to provide comprehensive IT support across the UK.
Differentiator
Problem solved
Functional benefit
Brands
- Harmony Shield: Managed Security Service that monitors Microsoft 365 accounts and provides threat detection.
Products and services
- Managed IT Services Comprehensive UK-wide IT support and management services covering day-to-day technical assistance, remote monitoring, and system maintenance for organisations of all sizes, with 24/7 support from a 100% UK-based engineering team.
- Cyber Security Services Multi-layered cyber security protection including Microsoft 365 monitoring, threat detection, email security, endpoint protection, mobile security, web security, firewall management, multi-factor authentication, and backup services.
- Cloud Services Public, private, and hybrid cloud hosting solutions including Microsoft 365 implementations, Azure services, colocation, and cloud migrations delivered as a Microsoft Gold Partner.
- Communications Telephony and connectivity solutions including cloud hosted telephony, SIP trunking, Microsoft Teams Direct Routing, managed WAN, fibre ethernet, broadband, LAN/WiFi, switching, and structured cabling.
- Consultancy Technology consultancy and IT Director as a Service providing interim technology leadership, IT strategy development, project leadership, infrastructure design, tender management, acquisition due diligence, digital transformation planning, and budget planning on a flexible engagement basis.
Quantifiable outcome
- 7-minute average response time to P1 tickets
- +5 more outcomes
Companies that use Network ROI
Customer profileNamed customers6 records
Ideal customer profiles3 records
Network ROI technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability4 records
Feature4 records
Network ROI partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Progression AVcorePartnership announced December 2024 with Progression AV, a trusted provider of audio/visual presentation and meeting room solutions. Collaboration brings clients access to industry-leading AV technology and precision-focused team. Joint commitment to delivering tailored, high-quality solutions with end-to-end support from consultation through implementation.
- ScotlandIScoreNetwork ROI officially signed up to the ScotlandIS MSP Charter, a framework establishing benchmarks for MSPs in Scotland's digital technologies industry. Commitment to customer-centric service, high-quality standards, collaboration, ethics, and transparency. Represents alignment with community of MSPs committed to elevating industry standards.
- MicrosoftcoreMicrosoft Gold Cloud and Connectivity Partner with extensive experience in Microsoft Office 365 implementations across diverse businesses. Certified expertise in Microsoft 365, Azure, Teams, and associated security solutions. Provides access to Microsoft resources, training, and support.
- Scottish Government DigitalBoost ProgrammeminorPartnership helping Scottish Book Trust procure new IT equipment and services through Scottish Governments DigitalBoost programme, enabling cost reduction and technology improvement for charity clients.
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
Network ROI competitors and assessment
Company assessmentDirect peers
- ANS Group: UK managed cloud, security, and digital transformation services provider with strong Microsoft Azure focus; directly comparable to Network ROI's cloud and managed services offering.
- BJSS: UK technology and managed services consultancy delivering IT strategy, cloud, and managed support to enterprise and public sector — overlapping with Network ROI's consultancy and managed IT practices.
- Claranet: Managed cloud, hosting, and IT services provider with significant UK operations; competes head-to-head in cloud, managed infrastructure, and security services for mid-market organisations.
- Trustmarque: UK IT services provider focused on managed services, software licensing, and cloud for mid-market and enterprise — directly comparable customer base and Microsoft-centric service portfolio.
- Six Degrees Group: UK managed services, cloud, and connectivity provider competing for the same mid-market customers with a similar portfolio of managed IT, cloud, and unified communications services.
- Daisy Group: UK-headquartered managed IT, connectivity, cloud, and communications provider serving SMB and mid-market — directly overlapping with Network ROI's full five-service portfolio and customer segment.
Broad incumbents
- Softcat: UK IT infrastructure provider with growing managed services arm serving mid-market and enterprise — adjacent competitor with overlapping Microsoft, cloud, and managed support capabilities.
- SCC: Major European IT services and managed services provider with UK operations; competes across managed IT, cloud, and communications with broader geographic and enterprise reach than Network ROI.
- Computacenter: Large UK-headquartered enterprise IT infrastructure and managed services provider; competes with Network ROI for enterprise mid-market managed services contracts at much larger scale.
Emerging players
- Phoenix Software: UK-focused software licensing and managed services provider with overlapping Microsoft-centric managed service offerings to the UK mid-market and public sector.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Network ROI social profiles
Digital presenceNetwork ROI compliance and trust
Trust signalCompliance5 records
Network ROI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Network ROI leadership team
Management profileNumber of profiles
Profiles12 records
Network ROI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Network ROI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Network ROI
What does Network ROI do?
Network ROI is an employee-owned Managed Service Provider delivering UK-wide Managed IT Services, Cyber Security, Cloud Services (Microsoft 365, Azure, colocation), Communications (telephony and connectivity), and IT Consultancy to organisations. Services include 24/7 helpdesk support, infrastructure management, and IT Director as a Service, underpinned by ISO certifications and ITIL-based service management.
Is Network ROI a public or private company?
Network ROI is a private company. It is classified as management employee owned and is currently operating.
When was Network ROI founded?
Network ROI was founded in 2003. It employs 51 to 100 people.
Where is Network ROI based?
Network ROI is headquartered in Edinburgh, United Kingdom, in the Europe region.
How does Network ROI make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consultancy Services, communications Solutions, cloud Services and cybersecurity Services.
Who are Network ROI's main competitors?
Direct peers on record are ANS Group, BJSS, Claranet, Trustmarque, Six Degrees Group and Daisy Group. Broad incumbents are Softcat, SCC and Computacenter. Phoenix Software is listed as an emerging player.
Does Network ROI have an API?
No public API is recorded for Network ROI.
What industry is Network ROI in?
Network ROI's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services, with a secondary code of BPAAACAE, Cloud & Infrastructure Support (Servers, Storage, Virtualization). Its NAICS code is 5182 and its SIC code is 7370.