Iungo

What Iungo does

Iungo (legal entity IUNGO COMUNICACAO E CONECTIVIDADE EIRELI) is a Brazilian Anatel-licensed telecommunications operator founded in 2017, headquartered in Santo André, Brazil, that delivers cloud-based business telephony and multichannel customer service solutions. The company serves more than 4,000 connected businesses across Brazil, targeting verticals including accounting and tax firms, legal practices, healthcare clinics, call centers, and (via the Rift Sistemas partnership) notary offices (cartórios de protesto) nationwide.

The company's product portfolio centers on two integrated offerings. The first, PABX Virtual, is a cloud-based virtual private automatic branch exchange providing unlimited calls to Brazilian fixed and mobile numbers under a fixed monthly subscription, with extensions operable from smartphones, computers, or IP phones, call recording, intelligent IVR (URA Inteligente), STIR/SHAKEN verified caller ID, and integrations with Microsoft Teams, Google Drive, Dropbox, and Brazilian CRMs (PipeRun, Movidesk, Nectar, Pipedrive). The second, iuConnect, is a proprietary multichannel customer service platform that unifies voice, WhatsApp, and chat in a single environment with AI-assisted automation, visual flow builder, real-time metrics, and AI-driven conversation analysis. Both products run on Tier III data center infrastructure with full redundancy.

Iungo monetizes through monthly recurring subscriptions for PABX Virtual and iuConnect, optional add-ons (Google Drive call-recording sync), and professional services for onboarding and configuration. Pricing is quote-based rather than publicly disclosed. Distribution is primarily direct via website consultation and demo requests (0800 042 1496, WhatsApp +55 11 5200-0052), supplemented by the Rift Sistemas channel partnership for the notary vertical. The company markets through a content-led motion including a blog, the IUNGO Conecta podcast, and broad social presence (Facebook, Instagram, TikTok, YouTube, LinkedIn). Founding partner Cristiano Ikari serves as CEO; Thiago Silva, who joined in 2017, is Director of Operations. The company is privately held with no disclosed external funding and operates as founder/management-owned.

Name

Iungo

Legal name

IUNGO COMUNICACAO E CONECTIVIDADE EIRELI

Website

https://iungo.cloud

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Iungo is a Brazilian Anatel-licensed cloud telephony operator providing virtual PABX and multichannel customer service (iuConnect) to more than 4,000 businesses across accounting, legal, healthcare, call center, and notary verticals in Brazil.

Ownership category

akta.pro rank

Product category

Cloud Telephony / Unified Communications

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Cloud telephony services
• Virtual PBX systems
• Multichannel customer service
• Business VoIP solutions
• Unified communications platform

Headquarters

HQ city

Santo André

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Virtual PABX Subscription: Monthly fixed subscription providing unlimited voice calls to fixed and mobile numbers across Brazil, with extensions, recordings, IVR, and administrative panels included. Expansion is achieved by adding extensions.
2. iuConnect Multichannel Platform Subscription: Subscription for the multichannel customer service platform iuConnect, bundling voice, WhatsApp, chat, AI tools, and flow automation in a unified environment, priced per subscription tier.
3. Google Drive Integration Add-on: Optional paid add-on for automatic daily sync of call recordings to the customer's Google Drive account, with a fixed monthly fee.
4. Professional Services and Implementation Support: Assisted implementation and configuration services provided during onboarding, including personalized platform setup and ongoing operational support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Iungo provides a cloud-based virtual PABX (telephone exchange) system with unlimited calls to fixed and mobile numbers across Brazil, accessible via smartphone, computer, or IP phone. The company also operates iuConnect, a multichannel customer service platform that unifies voice, WhatsApp, chat, AI-powered automation, and real-time metrics dashboards. Both offerings run on Tier III data center infrastructure with native integrations to Microsoft Teams, Google Drive, Dropbox, and major Brazilian CRMs (PipeRun, Movidesk, Nectar, Pipedrive).

Product overview

Iungo is a cloud-based business communication solutions provider offering two main integrated products: PABX Virtual (a cloud-based telephone system) and iuConnect (a multichannel customer service platform). PABX Virtual provides core VoIP telephony with extensions, call recording, and verified caller ID, while iuConnect extends these capabilities by unifying voice, WhatsApp, and chat with AI-powered automation and real-time analytics. Both products share common integrations (Microsoft Teams, Pipedrive, Movidesk, Google Drive, Dropbox) and are powered by the same cloud infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• iuConnect: Multichannel customer service platform that centralizes voice, WhatsApp, and chat in a single environment with integrated AI and intelligent automation. The platform is designed for teams seeking agility with empathy in customer interactions.

Products and services

• PABX Virtual Cloud-based virtual PBX telephone system providing mobility, integration, and security for business teams. Enables call handling from smartphones or computers with features including unlimited calls to Brazilian fixed and mobile numbers, fixed monthly pricing, extension management, call recording, intelligent IVR, and STIR/SHAKEN verified caller ID. Targeted at Brazilian businesses seeking professional cloud telephony.
• iuConnect Multichannel Platform Multichannel customer service platform that unifies voice, WhatsApp, and chat in a single environment with integrated AI, intelligent automation, and real-time metrics. Designed for customer service and sales teams seeking fluid, unified, and connected customer experiences with Flow autonomy for visual workflow creation and AI-powered intelligent routing.

Quantifiable outcome

• Over 4,000 companies connected to cloud communication services
• +2 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability7 records

Feature8 records

Partnerships

One partnership is on record.

• Rift SistemascoreStrategic or Co-development PartnerIungo and Rift Sistemas announced a strategic partnership of national scope aimed at delivering and integrating CRM and cloud telephony solutions to protest notary offices (cartórios de protesto) in more than 3,000 municipalities across Brazil. Through the partnership, Iungo provides its cloud PABX experience, mobility, and customer service management to notary offices, while Rift contributes its CRM expertise and existing notary office customer relationships. The combined offering integrates PABX, line subscriptions, phone calls, and over 60 features into a single subscription. The partnership also enables integration with Microsoft Teams. The Director of Operations at Iungo (Thiago Silva) and the Director of Business at Rift (Heitor Barbosa) participated in the announcement, including a joint podcast appearance.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Total IP: Brazilian cloud PABX and VoIP provider offering virtual telephony, call center solutions, and SIP trunking to SMB and enterprise customers — directly comparable to Iungo's core PABX Virtual offering in the same Brazilian market.
• Callflex: Brazilian cloud contact center and PABX provider delivering multichannel customer service and telephony to SMBs — overlaps with Iungo's iuConnect multichannel positioning.
• Directcall: Brazilian cloud telephony and VoIP provider offering PABX virtual, SIP trunking, and integration APIs — a direct competitor in Brazil's SMB and mid-market cloud telephony category.
• Nvoip: Brazilian VoIP and virtual PABX operator providing cloud telephony services to businesses, including APIs and SIP trunking — competes head-to-head with Iungo in the Brazilian SMB cloud telephony segment.

Broad incumbents

• Genesys: Global cloud contact center and customer experience platform — comparable to Iungo's iuConnect multichannel vision at the enterprise end of the market, with established Brazil presence.
• Vonage (Ericsson): Cloud communications provider (now part of Ericsson) offering UCaaS, CCaaS, and CPaaS APIs — competes with Iungo across programmable communications and hosted telephony, including in Latin America.
• Microsoft Teams Phone: Microsoft's cloud telephony offering integrated into Teams, already cited by Iungo as an integration partner but also a competitive threat as Teams bundles voice, video, and collaboration into one platform.
• Twilio: Global CPaaS leader enabling programmable voice, messaging (including WhatsApp Business API), and contact center — competes with Iungo at the API/platform layer and through Segment and Flex for contact center workloads.
• RingCentral: Global UCaaS leader offering cloud PBX, messaging, video, and contact center — competes with Iungo across the full SMB-to-enterprise stack and is expanding presence in Brazil.
• 8x8: Global UCaaS and CCaaS provider offering cloud PBX, voice, video, and contact center — comparable business model and target customer profile to Iungo, though at much larger global scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/iungo
• Instagraminstagram.com/iungo
• TikToktiktok.com/@iungo

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Iungo