Nvoip
Nvoip is a Brazilian omnichannel cloud communications platform (CPaaS) that unifies voice, WhatsApp Business, SMS, chat, voicebot, and chatbot in a single self-serve panel. It serves call centers, sales and support teams, startups, and SMB/enterprise customers across Brazil and 9 countries, monetizing via per-agent subscriptions and usage-based tariffs.
- Company typePrivate
- Founded2018
- HeadquartersJuiz De Fora, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Nvoip does
Nvoip is a Brazilian omnichannel cloud communications platform (CPaaS) headquartered in Juiz de Fora, Minas Gerais, founded in 2018. The company unifies voice telephony, WhatsApp Business messaging, SMS, chat, voicebot, chatbot, and social media channels (Instagram, Messenger) into a single self-serve panel, serving call centers, sales teams, customer support teams, startups, and general SMB/enterprise customers across Brazil and 9 international markets. Its underlying stack combines VoIP infrastructure (regulated by Anatel under homologation Act 6848-2019), an official Meta WhatsApp Business API partnership, an open REST API with OAuth2 (supporting Python, PHP, Java, Ruby), native CRM and automation platform integrations (Zapier, N8N, Make), and AI-augmented modules including speech analytics, no-code voicebot, no-code chatbot, and a Model Context Protocol (MCP) Server for AI-assistant integration. The platform is distributed across native apps (iOS, Android, Windows, macOS), a Chrome extension, and a WordPress plugin, with supplementary developer tools (IP Phone Provisioner) and support products (Knowledge Base, Automatic Scheduler).
Nvoip operates a hybrid go-to-market combining product-led growth (freemium 3-agent tier with no credit card required), inside sales for mid-market and call center opportunities, a two-tier channel program (affiliate with up to 13% recurring commission, and a six-tier reseller program), and strategic partnerships with Brazilian startup hubs including Cubo Itaú, Abstartups, Bossa Invest, BR Angels, Cedro Capital, AGStartups, CRITT, and Moinho. Revenue is generated through per-agent subscriptions (Free, Startup R$39, Basic R$59, Pro R$79 per agent/month annually), virtual number subscriptions, usage-based voice and SMS tariffs, WhatsApp session charges, pay-per-session chatbot/voicebot usage, AI transcription (R$0.40/min), reseller wholesale margins, and affiliate commissions. The company was founded by three co-equals — Leandro Campos (CEO), Kelvym Campos (CTO), and Guilherme Faria (CCO/COO) — and is privately held, having raised progressive funding rounds from 2019 through a Series A in 2022, including a R$3 million seed and the May 2022 acquisition of Mais.im.
The company serves a named customer base spanning large enterprises (Omie, Softplan, Sicoob, Luxottica, Elife, Duarte Garcia, Refinaria de Manguinhos), mid-market (Master Track, Sinter), and startups (Atendare, Gipsyy), with platform-scale metrics citing billions of calls and millions of messages processed annually across 6,250+ active clients. Regulatory legitimacy comes from Anatel homologation as a licensed telecommunications provider, and the business has been recognized as one of the best places to work in Brazil and Minas Gerais, and was selected into the Endeavor entrepreneurship network.
Nvoip firmographics
Firmographics- Name
- Nvoip
- Legal name
- Nvoip Plataforma de Comunicação Ltda
- Website
- https://nvoip.com.br
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Nvoip is a Brazilian omnichannel cloud communications platform (CPaaS) that unifies voice, WhatsApp Business, SMS, chat, voicebot, and chatbot in a single self-serve panel. It serves call centers, sales and support teams, startups, and SMB/enterprise customers across Brazil and 9 countries, monetizing via per-agent subscriptions and usage-based tariffs.
- Ownership category
- akta.pro rank
Nvoip industry classification
Industry- Product category
- Cloud Communications Platform (CPaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- VoIP Access & ITSP Services (HDAIAHAD), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Network Exposure & API Platforms (NEF, CAMARA, CPaaS enablement) (HDAIAIAG), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
Keywords
Where Nvoip is headquartered
LocationHeadquarters
- HQ city
- Juiz De Fora
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
Nvoip business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations
Revenue model
- Subscription Plans (Agent-Based): Core SaaS subscription revenue based on per-agent monthly fees. Tiers (Free, Basic, Pro) are differentiated by features, agent limits, historical data retention, and SLA levels. Billed monthly or annually with discounts for annual prepayment.
- Virtual Number Subscriptions: Monthly or annual subscription for virtual phone numbers (Brazil and international), providing local presence with cloud-delivered calls. Includes 5 simultaneous channels by default. Number 0800/4003 national numbers billed separately with per-minute tariffs.
- SMS and WhatsApp Messaging (Pay-per-Message): Usage-based charges per SMS or WhatsApp message sent. WhatsApp sessions are billed by Meta (first 1,000 free); Nvoip charges per additional session. SMS pricing varies by plan from R$0.08–0.10 per short code message.
- Voice Call Tariffs: Per-minute charges for domestic and international outbound calls made through the platform. Rates vary by destination, plan tier, and whether the call is to landline or mobile. International rates start at R$0.05/min for Brazil.
- Chatbot and Voicebot Sessions: Charges per additional chatbot session beyond the free quota included in each plan. AI-powered chatbot (forthcoming) is priced separately at R$0.50 per additional session on Pro plan.
- Speech-to-Text Transcription: Per-minute charges for AI transcription of call recordings, converting audio to text for analysis and quality monitoring. Priced at R$0.40/min on all plans offering the feature.
- Affiliate Referral Commissions: Partners earn recurring commissions (up to 13%) for each paying customer they refer. New affiliates earn 50% commission in month 1. Commissions are paid as panel credit or bank transfer.
- Reseller Margin: Resellers purchase Nvoip services at tiered wholesale rates (Tier I–VI) and resell to end customers at self-determined prices, capturing the margin difference. No minimum monthly commitment required.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free: 3 agents max, basic features, no monthly cost |
| Subscription | Annual | Basic: R$59/agent/month (annual) — R$79/monthly |
| Subscription | Annual | Pro: R$79/agent/month (annual) — R$109/monthly |
| Subscription | Annual | Virtual Number Brazil: starting at R$29/month |
| Subscription | Annual | National Number 0800/4003: R$50/month |
| Subscription | Monthly | Call Center Plans: starting at R$390/month for 10 users |
| Subscription | Annual | Startup Program: up to 90% discount on plan fees |
Go-to-market motion4 records
Distribution channels7 records
Marketing channels8 records
Nvoip product offering
Product offeringCore offering
Nvoip operates an omnichannel cloud communications platform-as-a-service (CPaaS) that unifies VoIP telephony, WhatsApp Business API, SMS, voicebot, chatbot, virtual numbers, internal chat, mass messaging automation, appointment scheduling, knowledge base, and speech analytics into a single self-service panel for businesses. The platform is sold as per-agent subscriptions (Free, Basic, Pro, Startup) and via usage-based charges for messaging and voice, targeting call centers, sales teams, customer support teams, startups, and developers across Brazil and nine international markets.
Product overview
Nvoip is an omnichannel cloud communications Platform-as-a-Service (CPaaS) headquartered in Brazil that unifies voice, chat, WhatsApp, social media, SMS and email into a single panel. The core platform includes cloud telephony via virtual numbers (local, 0800, 4003) and VoIP rates to 193 countries. Key AI-powered modules are the Voicebot/URA for automated call handling, Chatbot for text-based conversations, and Speech Analytics for call transcription and emotion detection. Supporting products include SMS Short Code, mass message automation, a multi-channel website widget, appointment scheduler, knowledge base, and a full REST API with OAuth2. The platform offers four pricing tiers (Free, Startup R$39, Basic R$59, Pro R$79 per agent/month) plus specialized packages for call centers, sales teams and customer service teams. Nvoip also runs partner programs including an affiliate program (up to 13% recurring commission) and a six-tier reseller program. An MCP Server connects account data to AI assistants for natural language operational queries. The company holds Anatel homologation as a regulated telecom provider.
Differentiator
Problem solved
Functional benefit
Products and services
- Nvoip Platform Omnichannel cloud communications platform unifying voice, chat, WhatsApp, social media, SMS and email into a single panel for businesses, combining cloud telephony, virtual numbers, AI-powered bots, automation and analytics.
- Número Virtual (Virtual Number)
Quantifiable outcome
- 70% of customers expect immediate responses; Nvoip chatbot delivers instant 24/7 responses reducing first-contact time
- +5 more outcomes
Companies that use Nvoip
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles5 records
Nvoip technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability11 records
Feature10 records
Nvoip partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and minor.
- Meta (Facebook)coreNvoip is an official WhatsApp Business API partner, enabling businesses to send and receive WhatsApp messages, create approved templates, and run mass campaigns through a certified integration — without needing direct access to Meta Business tools. This is the company's primary WhatsApp channel and a core product feature.
- Abstartups (Associação Brasileira de Startups)coreAbstartups is a Brazilian startup association that connects Nvoip with its member companies. Nvoip offers up to 90% discounts on plans to Abstartups member startups through the Nvoip para Startups program.
- Cubo ItaúcoreCubo Itaú is a major Brazilian tech and fintech hub that partners with Nvoip to provide discounted communication services to its portfolio startups.
- Bossa InvestminorBrazilian venture capital and startup ecosystem firm. Nvoip offers discounts to Bossa Invest portfolio companies through the startup incentive program.
- BR AngelsminorBrazilian angel investor network. Nvoip provides discounted plans to BR Angels portfolio startups.
- Cedro CapitalminorBrazilian investment firm. Nvoip extends startup discount programs to Cedro Capital portfolio companies.
- AGStartups (Associação Gaúcha de Startups)minorRio Grande do Sul state startup association. Nvoip offers startup program discounts to AGStartups members.
- AtendareminorAtendare is a customer service SaaS platform that partnered with Nvoip to offer integrated communication capabilities to joint customers in the Brazilian market.
- CRITT (Centro de Referência em Tecnologias Inovadoras)minorInnovation technology center in Minas Gerais. Nvoip offers startup discounts to CRITT member companies.
- Moinho (Innovation Hub)minorInnovation hub in Minas Gerais that connects Nvoip with its member startups via the Nvoip para Startups program.
- Zapier, N8N, MakecoreNvoip integrates natively with Zapier, N8N, and Make (Integromat) workflow automation platforms, enabling customers to connect Nvoip voice, SMS, and WhatsApp data to over 2,000 third-party applications without custom development.
- Apple App Store / Google PlaycoreNvoip distributes its iOS and Android mobile apps through Apple App Store and Google Play, enabling users to access softphone calling, chat, and internal communication on mobile devices.
- EndeavorminorNvoip was selected into the Endeavor global entrepreneurship network, providing access to mentorship, investor connections, and high-growth startup support resources in Brazil.
Scale indicators7 records
Recent moves7 records
Expansion highlights6 records
Nvoip competitors and assessment
Company assessmentDirect peers
- TotalVoice: Brazilian VoIP/UCaaS provider offering cloud telephony, virtual numbers, and call center solutions — directly comparable to Nvoip's telephony and PBX-replacement product line for SMBs.
- DirectCall: Brazilian WhatsApp Business API and contact center SaaS provider — closely comparable to Nvoip on no-code chatbot and official WhatsApp integration for Brazilian businesses.
- Take Blip (Locaweb): Brazilian conversational AI/chat platform acquired by Locaweb, providing WhatsApp Business API, chatbot, and messaging automation — direct competitor in Brazilian conversational commerce.
- Zenvia: Zenvia is the closest Brazilian peer — an omnichannel CX/CPaaS platform offering WhatsApp Business API, SMS, voicebot, chatbot, and SaaS solutions to Brazilian SMBs and enterprises, with similar regulatory positioning and customer base to Nvoip.
Broad incumbents
- Vonage: UCaaS/CCaaS incumbent offering unified communications, contact center, and APIs that overlap with Nvoip's omnichannel platform — a relevant incumbent competitor in enterprise-grade CX.
- Genesys: Global CCaaS leader providing enterprise contact center and customer engagement solutions — represents the incumbent Nvoip's call-center product competes against in enterprise tiers.
- Twilio: Global CPaaS leader providing programmable voice, SMS, WhatsApp, and video APIs — the dominant incumbent whose capabilities Nvoip replicates locally with a self-serve SaaS UX for Brazilian SMBs.
- Infobip: Global CPaaS platform with deep WhatsApp Business API expertise and conversational AI products, comparable to Nvoip's WhatsApp/omnichannel focus but operating at much broader global scale.
- Sinch: Swedish CPaaS/CCaaS provider offering messaging, voice, and conversational AI across channels — directly overlaps with Nvoip's WhatsApp+voice product and increasingly targets Brazilian enterprise.
Others
- HubSpot: While HubSpot's core is CRM/marketing, its integration with Nvoip's telephony/WhatsApp makes it an adjacent ecosystem participant that monetizes the same SMB/mid-market pipeline via CRM-with-communications bundles.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Nvoip social profiles
Digital presenceNvoip compliance and trust
Trust signalCompliance1 record
Nvoip financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nvoip leadership team
Management profileNumber of profiles
Profiles3 records
Nvoip funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nvoip M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nvoip
What does Nvoip do?
Nvoip operates an omnichannel cloud communications platform-as-a-service (CPaaS) that unifies VoIP telephony, WhatsApp Business API, SMS, voicebot, chatbot, virtual numbers, internal chat, mass messaging automation, appointment scheduling, knowledge base, and speech analytics into a single self-service panel for businesses. The platform is sold as per-agent subscriptions (Free, Basic, Pro, Startup) and via usage-based charges for messaging and voice, targeting call centers, sales teams, customer support teams, startups, and developers across Brazil and nine international markets.
Is Nvoip a public or private company?
Nvoip is a private company. It is classified as venture growth investor backed and is currently operating.
When was Nvoip founded?
Nvoip was founded in 2018. It employs 11 to 50 people.
Where is Nvoip based?
Nvoip is headquartered in Juiz De Fora, Brazil, in the Latin America region.
How does Nvoip make money?
Eight revenue lines are on record. Subscription Plans (Agent-Based) is the primary driver. The others are virtual Number Subscriptions, SMS and WhatsApp Messaging (Pay-per-Message), voice Call Tariffs, chatbot and Voicebot Sessions, speech-to-Text Transcription, affiliate Referral Commissions and reseller Margin.
Who are Nvoip's main competitors?
Direct peers on record are TotalVoice, DirectCall, Take Blip (Locaweb) and Zenvia. Broad incumbents are Vonage, Genesys, Twilio, Infobip and Sinch. HubSpot is listed as an others.
Does Nvoip have an API?
Yes. REST API with OAuth2 authentication supporting telecommunications (calls, voice broadcasts, IVR/URA), messaging (SMS, WhatsApp templates), account management, and user administration. New accounts receive R$5 in test credits. Compatible with Python, PHP, JAVA, RUBY and other languages. Documentation available via Postman. Open SDK repository on GitHub with community-contributed code. Developer documentation is at www.postman.com/nvoip-api/team-workspace/collection/ntnjb8i/nvoip-api-v3?action=share&source=copy-link&creator=54410122.
What industry is Nvoip in?
Nvoip's product category is Cloud Communications Platform (CPaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 51821 and its SIC code is 7372.