What ILUX does

ILUX Ltd is a UK-based managed IT services provider and IT consultancy founded in 2008 and headquartered in St Ives, England. The company delivers a portfolio of recurring managed IT services including an IT support service desk, IT consultancy, IT infrastructure management, backup and disaster recovery, cyber security (with a 24/7 Managed Detection and Response capability and a Cyber Essentials certification service), digital transformation, secure cloud solutions, site deployment and office moves, and VoIP telephony. The offering is built on a stack of vendor partnerships with Cisco, HP, Microsoft, Lenovo, and 3CX, and is sold on a quote-based subscription/professional-services model through direct sales and website consultation.

ILUX serves UK small and mid-market enterprises across four primary verticals — Health and Social Care (including a dedicated hospices sub-vertical), Independent Education, Legal, and High Growth Technology — with secondary personas of business owners and in-house IT professionals. Named enterprise customers include Diaverum (healthcare), PIR International, Adams Harrison Solicitors, BoilerJuice, and Broomfield House School. The company cites a 98% client retention rate and structures engagements around multi-year (up to five-year) IT roadmaps aligned to client business targets, including NHS-integration deployments for healthcare clients.

The business is privately held, UK-only in geographic scope, and operates with a 11–50 employee headcount. Leadership comprises CEO James Tilbury, CCO Simon Page, COO Tracy Deacon, and CFO Steve Buck, supported by specialized heads of Service Desk, Infrastructure, Projects, Finance & Admin, and Business Development. There is no disclosed external investment, no M&A activity, and no AI/ML productized capability evident in the source material.

Name

ILUX

Legal name

ILUX Ltd

Website

https://ilux.co.uk

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

ILUX is a UK-based managed IT services provider founded in 2008, offering IT support, consulting, cybersecurity (including MDR), cloud, and digital transformation services to small and mid-market enterprises across healthcare, education, legal, and high-growth technology sectors.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

akta.pro secondary industry

Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH)

Keywords

• Managed IT services
• IT outsourcing
• Cybersecurity services
• Cloud solutions
• IT consulting

Headquarters

HQ city

Saint Ives

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Support Services: Recurring managed IT support and outsourcing services delivered through a subscription model. Services include IT support service desk, IT consultancy, IT infrastructure management, cybersecurity, cloud solutions, and digital transformation.
2. Professional Consulting Services: IT consulting and advisory services provided on a project or retainer basis for digital transformation, IT strategy, and technology implementation.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

ILUX is a managed IT services provider delivering outsourced IT support, consulting, infrastructure management, cybersecurity, cloud, backup and disaster recovery, VoIP telephony, and digital transformation services to UK businesses across healthcare, education, legal, and technology sectors. Services are delivered via recurring managed support subscriptions and project-based consulting engagements.

Product overview

ILUX is a managed IT services provider offering a comprehensive portfolio of technology and support services. The core offering centers on IT consulting, IT support outsourcing, and cyber security services, supported by infrastructure management, backup/disaster recovery, digital transformation, and secure cloud solutions. Key specialized offerings include ILUX Managed Detection and Response (MDR) for 24/7 security monitoring and Cyber Essentials certification services. The company operates across specialized sectors including Health and Social Care, Education, Legal, and High Growth Technology, and partners with major technology vendors including Cisco, HP, Microsoft, Lenovo, and 3CX. Founded in 2008, ILUX maintains a 98% client retention rate and provides an ILUX Switch Guarantee for client transitions.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support Service Desk Centralized help desk providing proactive IT support, incident management, and technical assistance for ILUX's managed service clients.
• IT Consultancy Strategic technology advisory services helping businesses align IT investments with strategic objectives, with planning horizons up to five years.
• IT Infrastructure Design, implementation, and management of IT infrastructure including hardware, networking, and system architecture.
• Back-up and Disaster Recovery Data protection and business continuity solutions ensuring rapid recovery from data loss or system failures.
• Cyber Security Comprehensive security services including threat monitoring, vulnerability assessment, and incident response to protect business assets.
• Digital Transformation Technology modernization services helping organizations leverage innovation to improve operations, reduce costs, and achieve business growth.
• Secure Cloud Solutions Cloud infrastructure and migration services enabling secure adoption of cloud technologies with appropriate security controls.
• Site Deployment and Office Moves IT deployment and relocation services for office moves, including equipment installation, network setup, and infrastructure migration.
• VoIP Telephony Voice over IP communication solutions providing modern telecommunications capabilities for business environments, delivered via 3CX technology.
• ILUX Managed Detection and Response (MDR) 24/7 proactive management of cyber threats providing continuous monitoring, threat detection, and incident response capabilities.

Quantifiable outcome

• 98% client retention rate
• +1 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core.

• CiscocoreTechnology or IntegrationCisco is displayed as a technology partner on ILUX's website partnerships section, indicating a relationship for providing networking, security, and collaboration technology solutions.
• HP (Hewlett-Packard)coreTechnology or IntegrationHP is featured as a technology partner, providing hardware and printing solutions as part of ILUX's technology ecosystem.
• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as a technology partner, offering cloud solutions, productivity software, and enterprise technology services through the Microsoft ecosystem.
• LenovocoreTechnology or IntegrationLenovo is displayed as a technology partner providing hardware solutions including laptops, desktops, and data center equipment.
• 3CXcoreTechnology or Integration3CX is featured as a technology partner, providing VoIP telephony solutions that ILUX offers as part of their communications services.

Scale indicators2 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Nasstar: UK managed services and cloud hosting provider serving mid-market and public sector with IT outsourcing, security and connectivity. Comparable in service portfolio (managed IT, security, cloud, telephony) and customer profile (UK SMB/mid-market).
• Fitzrovia IT: London-based IT support and managed services firm targeting SMBs with outsourced IT, cloud and cybersecurity offerings. Closely mirrors ILUX's headcount, vertical segmentation (legal/professional services) and recurring revenue model.
• Air IT: UK managed IT services provider offering IT support, cloud, cyber security and strategic consultancy to SMB and mid-market clients. Direct peer in scale, geography, sector mix (legal, healthcare, professional services) and recurring managed-service model.
• Trustco IT Support: UK-focused IT support and managed services provider for SMEs, offering helpdesk, cloud, backup and cybersecurity. Strong analogue to ILUX at the SMB end of the market in size and service mix.

Broad incumbents

• Daisy Corporate Services: Major UK IT, communications and cloud services provider (acquired by KCOM). Overlaps with ILUX on managed IT, VoIP, cloud and connectivity but serves a much larger enterprise and public-sector customer base.
• Softcat: UK-headquartered IT infrastructure provider and Microsoft/Cisco partner delivering hardware, software, managed services and cybersecurity to mid-market and enterprise. Highly comparable in service mix (managed IT, cloud, cyber) but operates at materially larger scale.
• Insight Enterprises: Global IT solutions integrator delivering hardware, software, services and managed solutions across enterprise and mid-market. Overlaps ILUX on managed IT, cybersecurity and digital transformation but at vastly larger scale.
• Bytes Technology Group: UK-focused IT solutions provider combining software licensing, hardware, security and managed services. Comparable service taxonomy (Microsoft/Cisco ecosystem, cybersecurity, cloud) though distribution-led rather than services-led.
• CompuCom: North American IT managed services provider with multi-tenant end-user support, cloud and cybersecurity offerings. Comparable operating model as an outsourced IT partner to mid-market clients.
• SCC (Specialist Computer Centres): Large UK-based IT services and solutions integrator offering managed services, cloud, security and infrastructure support across enterprise and public sector. Closest large-scale analogue to ILUX's full-stack IT outsourcing model.

Market position

Strengths5 records

Weaknesses1 record

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ilux_it
• LinkedInlinkedin.com/company/ilux-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ILUX