What Western Computer Services does

Western Computer Services (WCS) is a privately held value-added reseller and IT consultancy founded in 1986 and headquartered in Kingsport, Tennessee. The firm operates as an authorized reseller of multiple ERP software suites — Open Systems OSAS, Traverse, and AddonSoftware — alongside hardware and middleware from HP, Dell, Cisco, and Microsoft, positioning itself as a single-source provider for small and mid-market businesses across North America.

Beyond resale, WCS delivers custom software development, web design, and e-commerce solutions, and operates a web hosting service it has run since 1999. Its two proprietary products are eLinkCart, an e-commerce platform built to integrate with the ERP systems it resells, and an EDI Gateway for electronic data interchange between trading partners. These owned-IP offerings sit on top of the third-party software stack and provide some differentiation versus pure resale competitors.

The business model combines one-time software and hardware license revenue with professional services from implementation, customization, and training engagements, plus a recurring revenue stream from web hosting. Customers are described as small-to-mid-market businesses in North America; no named logos, verticals, or contract values are disclosed in the input.

Name

Western Computer Services

Legal name

Western Computer Services

Website

https://wcs-corp.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1–10 employees

Short description

Western Computer Services is a privately held, Kingsport, Tennessee-based value-added reseller founded in 1986 that sells ERP software, hardware, and proprietary e-commerce and EDI products to small and mid-market businesses across North America.

Ownership category

akta.pro rank

Product category

IT Consulting and Value-Added Reseller Services

NAICS

Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Electronics and Appliance Retailers (44921), Office Equipment Merchant Wholesalers (42342), Custom Computer Programming Services (541511)

SIC

Retail-Computer & Computer Software Stores (5734), Wholesale-Computers & Peripheral Equipment & Software (5045), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Computer Accessories & Consumables Retail (Cables, Adapters, Ink/Toner) (CRACABAH)

akta.pro secondary industries

Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB), Office, School & Business Supplies Marketplaces (CRAFABAM)

Keywords

• ERP software resale
• IT consulting services
• Web hosting services
• Custom software development
• Hardware resale

Headquarters

HQ city

Kingsport

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Software Resale: Authorized reseller of software applications including ERP systems (OSAS, Traverse, AddonSoftware), middleware, and security software
2. Hardware Sales: Resale of hardware products from partners including HP, Dell, Cisco Systems, Symbol Technologies, and MultiTech
3. Custom Development Services: Custom programming, application design and development, project management, and technology consulting services
4. Web Hosting: Web hosting services including shared hosting, dedicated servers, and e-commerce hosting with 24/7 support
5. Web Design and Development: Corporate web presence design, extranet/internet applications, B2C and B2B e-business solutions, and search engine optimization

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Western Computer Services is an authorized value-added reseller and technology solutions provider that resells ERP accounting software (OSAS, Traverse, AddonSoftware), middleware products, and hardware from partners such as HP, Dell, Cisco, and Microsoft. The company also delivers custom application development, technology consulting, web design, and web hosting services to small and mid-market businesses across North America.

Product overview

Western Computer Services offers a portfolio of ERP accounting software (OSAS, Traverse, and AddonSoftware), e-Business solutions including eLinkCart shopping cart and EDI integration via TradeLink, web hosting services, and custom development services. The product line spans core business management systems, middleware tools (terminal emulation, document management, anti-virus, backup/disaster recovery, fax servers), and project management. OSAS, Traverse, and AddonSoftware serve as the accounting/business management backbone, with eLinkCart providing the front-end e-Commerce layer that integrates directly with these ERP systems. Middleware products like UnForm, AnzioWin, AVG Anti-Virus, BackupEDGE, DoubleVision Pro, and Esker VSI-FAX enhance and extend the core platform functionality.

Differentiator

Problem solved

Functional benefit

Brands

• eLinkCart: Complete e-Business Solution - shopping cart and e-commerce platform that integrates with ERP systems for B2B and B2C online ordering.
• EDI Application Gateway

Products and services

• OSAS (Open Systems Accounting Software) Authorized resale of OSAS, an award-winning accounting and business management system with open source code and platform portability across Windows, UNIX/Solaris/AIX, or Linux. Targeted at businesses needing customizable ERP functionality.
• Traverse Accounting Software Authorized resale of Traverse, an ERP platform built on Microsoft technology providing advanced reporting, eBusiness solutions, and specialized modules for manufacturing and distribution for small, growing, and mid-market companies.
• AddonSoftware Authorized resale of AddonSoftware, a modular, fully integrated ERP solution with accounting, distribution, and manufacturing capabilities designed for mid-market industries, built on the Barista development tool with Java support.
• eLinkCart e-Commerce Platform WCS-developed e-Business solution that integrates directly with OSAS, Traverse, and AddonSoftware ERP systems to automate online ordering and remove manual entry of B2B and B2C orders, including shopping cart, real-time shipping calculations, and multi-jurisdictional sales tax support.
• TradeLink EDI Solutions EDI translator software, XML b2b Gateway Integration, and b2b Product Catalogs PIM Solutions. Combined with the WCS EDI gateway for TRAVERSE, OSAS, or AddonSoftware, provides end-to-end EDI processing for purchase orders, invoices, and shipment notifications.
• UnForm Resale of Synergetic Data Systems UnForm, a platform-independent document enhancement tool that converts text reports into graphical documents for laser printing and Adobe Acrobat viewing, enabling smart forms and print process control.
• AnzioWin / Anzio Lite Terminal Emulation Resale of Rasmussen Software terminal emulation products supporting multiple terminal types, passthrough printing, file transfer, telnet/SSH communications with PKI or password authentication, Unicode support, and advanced printing capabilities.
• AVG Anti-Virus Resale of Grisoft/AVG award-winning anti-virus software available in Professional, SoHo, Network, E-mail Server, and File Server editions, protecting Windows or Linux workstations, networks, file servers, and email servers including Microsoft Exchange, Lotus Domino, and Kerio Mailserver.
• BackupEDGE Resale of Microlite Corporation BackupEDGE backup, restore, and recovery product for tapes, CD, DVD, REV, NAS, and removable media, including RecoverEDGE disaster recovery for SCO OpenServer, UnixWare, and Linux systems.
• DoubleVision Pro Resale of Tridia Corporation DoubleVision Pro remote administration and support tool for UNIX/Linux servers with encrypted connections and the ability to view servers behind firewalls to reduce costly downtime.
• Esker VSI-FAX Resale of Esker VSI-FAX fax server for Unix, Linux, and Windows providing multi-platform faxing from any application with least cost routing, call batching, fax scheduling, and integration with Brooktrout and Eicon fax boards plus LDAP directory support.
• Easy Projects Resale of Easy Projects, a web-based project management tool designed to help bring projects in on-time and on-budget for businesses managing multiple concurrent initiatives.
• Custom Application Development and Consulting Custom programming, application design and development, project management, and technology consulting services delivered on multi-platform development including Microsoft .NET (C#.NET, VB.NET), Java, PHP, Perl, Rocket UniData, UniVerse, Business Basic, and Visual Pro/5 environments for businesses needing tailored technology solutions.
• Web Hosting Services Web hosting services including shared hosting, dedicated servers, and e-commerce hosting on a Tier 1 network infrastructure with 99.9% uptime guarantee, multi-homed redundant connections, BGP4 routing, Cisco-powered switched network, 24/7 NOC monitoring, and telco-grade data centers with redundant power systems. Service operational since 1999.
• Web Design and Development Corporate web presence design, extranet/internet applications, B2C and B2B e-business solutions, and search engine optimization services for businesses seeking an online presence.

Quantifiable outcome

• Reduce labor expenses on fax traffic by up to 90% (via Esker VSI-FAX)
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

18 partnerships are on record, tiered core and supporting.

• Open Systems, Inc. (OSAS)coreTechnology or IntegrationAuthorized reseller of Open Systems Accounting Software (OSAS), an award-winning ERP and business management system. WCS provides sales, implementation, and support services for OSAS products.
• Synergetic Data Systems (UnForm)coreTechnology or IntegrationPartnership for UnForm page enhancement software that converts text reports into graphical documents for laser printing and Adobe Acrobat viewing.
• AddonSoftwarecoreTechnology or IntegrationAuthorized reseller of AddonSoftware, a modular ERP solution for mid-market industries with accounting, distribution, and manufacturing capabilities.
• MicrosoftcoreTechnology or IntegrationStrategic partnership for Microsoft desktop and server operating systems including Windows XP, Windows 2003 Server, Small Business Server, and Web Server. Also utilizes Microsoft .NET development tools.
• BASIS International, Ltd.coreTechnology or IntegrationPartnership for Business Basic development environments including Pro/5, Visual Pro/5, and BBj development tools.
• Red Hat LinuxcoreTechnology or IntegrationCertified reseller and supporter of Red Hat Linux desktop and server operating systems including AS and ES editions. Servers run on Red Hat Linux platform.
• Microlite Corporation (BackupEdge)supportingTechnology or IntegrationReseller of BackupEDGE backup, restore and recovery software for UNIX and Linux systems including disaster recovery components.
• Rasmussen Software (Anzio)supportingTechnology or IntegrationReseller of AnzioWin and Anzio Lite terminal emulation products for telnet and SSH communications.
• GFIsupportingTechnology or IntegrationTechnology partnership for GFI software products.
• Tridia Corporation (DoubleVision)supportingTechnology or IntegrationReseller of DoubleVision Pro remote administration and support software for UNIX/Linux servers.
• Esker Software (VSI-FAX)supportingTechnology or IntegrationReseller of Esker VSI-FAX fax server software for Unix, Linux, and Windows providing multi-platform fax solutions.
• Easy ProjectssupportingTechnology or IntegrationPartnership for Easy Projects web-based project management tool.
• Hewlett-PackardcoreTechnology or IntegrationHardware partnership for HP business-class servers, communications equipment, and mobile computing products.
• Dell, Inc.coreTechnology or IntegrationHardware partnership for Dell business-class servers and computer systems.
• Cisco SystemscoreTechnology or IntegrationHardware partnership for Cisco communications equipment and network infrastructure including backbone-grade routers and switches.
• Symbol TechnologiessupportingTechnology or IntegrationHardware partnership for Symbol mobile computing and automation products including barcoding and RFID solutions.
• MultiTech SystemssupportingTechnology or IntegrationHardware partnership for MultiTech communications equipment.
• Grisoft (AVG Anti-Virus)supportingTechnology or IntegrationReseller of AVG Anti-Virus award-winning security software for workstations, networks, file servers, and email servers.

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• SHI International: Large privately held IT solutions provider offering hardware, software, and professional services. Comparable reseller-plus-services business model with stronger brand and broader portfolio than WCS.
• Ingram Micro: Global technology distributor and solutions aggregator bridging vendors and resellers. Comparable upstream position in the IT distribution channel where WCS operates downstream as an authorized reseller.
• CDW Corporation: Large publicly traded VAR selling hardware, software, and IT services to mid-market and enterprise. Highly comparable business model to WCS's authorized reseller-plus-consulting offering, but at vastly greater scale and breadth.
• Insight Enterprises: Global IT solutions provider combining hardware/software resale with services and managed support. Overlaps with WCS's one-stop-shop model of hardware, software, and custom services for mid-market and enterprise customers.

Direct peers

• TigerDirect Business: Computer hardware and peripherals retailer with B2B focus. Comparable reseller-of-computer-equipment offering to WCS, though with a more transactional model versus WCS's consultative sales motion.
• Connection (PC Connection): Mid-market-focused IT VAR offering hardware, software, and services with a consultative sales motion. Closely mirrors WCS's authorized-reseller-plus-consulting approach targeting small and mid-market businesses.
• Zones Inc. IT solutions and services company providing hardware, software, and custom solutions to mid-market and public-sector customers. Closely comparable VAR-and-services model with similar customer profile.
• MicroAge: IT services and solutions provider offering hardware, software, and managed services to mid-market and enterprise clients. Direct overlap in the authorized-reseller-plus-consulting model that defines WCS.

Regional players

• ISG (Information Systems Group): Mid-market IT services firm offering managed services, cloud, and consulting. Comparable custom-development and integration services layer that complements the reseller business WCS operates.
• Heartland Technology Group: Regional IT solutions and managed-services provider serving SMB and mid-market in the Midwest. Comparable mix of hardware, software, hosting, and consulting with similar customer profile and regional VAR positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Western Computer Services