What TIT does

TIT (Công Ty Cổ Phần Dịch Vụ Và Công Nghệ TIT) is a privately held Vietnamese information technology company founded in 2012, headquartered in Hanoi with a regional office in Ho Chi Minh City. The company sells enterprise software and IT services primarily to small and mid-sized Vietnamese businesses across multiple verticals including manufacturing, hospitality, education and training, retail, legal, and beauty/wellness.

The company's core offering is a proprietary ERP platform (Giải pháp ERP) priced from $2,500 per implementation, around which it sells a suite of vertical-specific modules: CRM, HRM, payroll, sales management, production management, training center management, hotel management (HOMS), spa/beauty salon management, law office management, and study abroad consultancy CRM. Adjacent solutions include an IP telephony system (Tổng đài điện thoại IP) and the ASCRM Contact Center, which integrate email, chat, voice, SMS, and web channels with the CRM. Underlying technology is web-based enterprise software running on Windows infrastructure with VoIP/SIP components. TIT also delivers professional services including IT outsourcing (tiered monthly retainer 4–8.5M VND and on-demand hourly), SEO (1–15M VND per keyword), and professional website design (full 16-module packages at 16.5M VND).

The business model combines one-time ERP licensing, recurring software subscriptions via the FACEWORKS trial/demo platform, managed-services IT outsourcing, and project-based professional services. Distribution is sales-led, using direct enterprise engagement for ERP, the FACEWORKS platform for self-serve product trials, and a partner ecosystem (Cisco, Microsoft, IBM, HP, Intel, SolarWinds, Sangoma, Fonality, Nagios, Acronis, McAfee) to support systems integration and infrastructure delivery. No external funding, customer logos, or revenue figures are disclosed in available materials.

Name

TIT

Legal name

Công Ty Cổ Phần Dịch Vụ Và Công Nghệ TIT

Website

https://tit-vn.com

Company type

Private

Founded year

2012

Operating status

Operating

Short description

TIT is a privately held Vietnamese IT company founded in 2012 that sells proprietary ERP, CRM, HRM, and vertical-specific management software alongside IT outsourcing, SEO, and website design services to small and mid-sized enterprises across manufacturing, hospitality, education, retail, legal, and beauty sectors in Vietnam.

Ownership category

akta.pro rank

Product category

Enterprise Resource Planning (ERP) Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Professional, Scientific, and Technical Services (54)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industries

ERP Extensions & Add-ons (CPQ, Billing, Revenue Management) (HDAEAEAO), ERP/CRM/HRIS Implementation & Integration (BPAEAAAE), Manufacturing ERP (Discrete, Process, Batch) (HDAEAEAB), Education ERP (Student Information, Finance, HR) (HDAEAEAI)

Keywords

• Enterprise software solutions
• ERP implementation services
• IT outsourcing services
• Customer relationship management
• Vertical industry software

Headquarters

HQ city

Hanoi

HQ country

Vietnam

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ERP Implementation & Licensing: Custom ERP solutions deployed and configured for enterprise clients. Pricing starts from $2,500 per implementation. Revenue is project-based with professional services for deployment, customization, and ongoing support.
2. Software Subscriptions & Licensing: Proprietary software products including CRM, HRM, payroll, sales management, production management, training center management, hotel management (HOMS), spa management, and law office management. Offered via subscription or perpetual license through the FACEWORKS platform with trial registration.
3. IT Outsourcing Services: Onsite and Ondemand IT outsourcing services for enterprises. Pricing tiers include Onsite 40 (8,500,000 VND/month), Onsite 20 (5,500,000 VND/month), Onsite 10 (4,000,000 VND/month), and Ondemand plans with hourly rates. Includes hardware/software maintenance, network management, and IT consulting.
4. SEO Services: Search engine optimization services with push fees ranging from 1 to 15 million VND per keyword depending on competition level, and monthly maintenance fees of 500,000 to 2 million VND.
5. Website Design Services: Professional website design and development services. Pricing for individual modules ranging from 500,000 to 3,000,000 VND, with total website packages from 16,500,000 VND for a full 16-module system over 30 working days. Additional services include domain, hosting, server rental, and email marketing.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

TIT develops and sells enterprise management software built around an ERP platform with vertical-specific modules (CRM, HRM, payroll, manufacturing, sales, hotel, training center, beauty, law office, study abroad consultancy), IP telephony, and an ASCRM Contact Center. The company also delivers IT outsourcing, SEO, and professional website design services to Vietnamese businesses across multiple industries.

Product overview

TIT (Công Ty Cổ Phần Dịch Vụ Và Công Nghệ TIT) offers a platform-plus-modules software portfolio built around a unified ERP solution. The core ERP platform integrates sales management, inventory control, customer relationship management, product catalog, warranty/service management, inter-departmental data synchronization, communication systems, and reporting. The product line extends through industry-specific modules including Phần mềm CRM (customer relationship management), Phần mềm quản lý nhân sự (human resources), Phần mềm quản lý sản xuất (manufacturing), Phần mềm quản lý tiền lương (payroll), Phần mềm quản lý bán hàng (sales), Phần mềm quản lý trung tâm đào tạo (training center), Phần mềm quản lý khách sạn HOMS (hotel management), Phần mềm quản lý thẩm mỹ viện (beauty salon), Phần mềm quản lý văn phòng luật (law office), and Phần mềm CRM cho trung tâm tư vấn du học (study abroad CRM). Communication solutions include ASCRM Contact Center for multi-channel customer engagement and Tổng đài điện thoại IP (IP telephone). Complementary services cover IT Outsourcing, SEO, Website Design, and Systems Integration.

Differentiator

Problem solved

Functional benefit

Products and services

• ERP Solution (Giải pháp ERP) Enterprise Resource Planning solution integrating sales management, inventory control, CRM, product catalog, warranty/service management, inter-departmental data synchronization, communication systems, and reporting. Pricing starts from $2,500 for implementation. Targeted at small-to-large enterprises across manufacturing, sales, and services industries.
• CRM Software (Phần mềm CRM) Customer Relationship Management software providing centralized customer data storage, sales management, customer care, and marketing automation through SMS and email integration. Targeted at sales teams and customer service departments across industries.
• Human Resources Management Software (Phần mềm quản lý nhân sự) Human resources management software covering recruitment, employee records, policies, insurance, payroll, performance evaluation, and training management. Targeted at HR departments of small-to-large enterprises.
• Payroll Management Software (Phần mềm quản lý tiền lương) Payroll management software automating salary calculations, attendance tracking, insurance, tax deductions, and automated payslip delivery via email and SMS. Targeted at HR and finance departments of enterprises.
• Manufacturing Management Software (Phần mềm quản lý sản xuất) Manufacturing management software covering production planning, material management, machinery, sales, labor, inventory, and financial reporting with cost analysis per production batch. Targeted at manufacturing enterprises coordinating raw materials, inventory, production orders, and costs.
• Sales Management Software (Phần mềm quản lý bán hàng) Sales management software for tracking sales transactions, orders, payments, returns, inventory, purchase orders, customer management, and promotional programs across single or chain store operations. Targeted at retail shops, chain stores, supermarkets, cafes, and restaurants.
• Training Center Management Software (Phần mềm quản lý trung tâm đào tạo) Training center management software for managing admissions, student records, teachers, class scheduling, tuition, academic results, and teacher payroll across language, IT, and exam prep centers. Targeted at training centers and vocational schools.
• HOMS Hotel Management System (Phần mềm quản lý khách sạn HOMS) Comprehensive hotel management system for 3-5 star hotels and resorts covering front desk, reservations, restaurant, karaoke, sauna, massage, housekeeping, inventory, accounting, IP phone operator, and executive dashboard modules. Supports remote management via internet. Targeted at 3-5 star hotels and resorts.
• Spa and Beauty Salon Management Software (Phần mềm quản lý thẩm mỹ viện) Spa and beauty salon management software covering customer care, appointments, service packages, product inventory, membership cards, point-of-sale, and business reporting. Targeted at spa, beauty, and wellness centers.
• Law Office Management Software (Phần mềm quản lý văn phòng luật) Law office management software covering case/project management, client records, legal services, contracts, document management, employee payroll, and accounting for legal practices. Targeted at law firms and legal offices.
• Study Abroad Consultancy CRM (Phần mềm CRM cho trung tâm tư vấn du học) Specialized CRM for study abroad consultancies managing student information, school data, counseling processes, application workflows, commissions, marketing, task management, and email/SMS integration. Targeted at study abroad consultancies.
• IP Telephone System (Tổng đài điện thoại IP) IP telephone system operating on IP network infrastructure, supporting internal calls, PSTN and mobile network connectivity, voice and video transmission over LAN/WAN/Internet, with Outlook integration for click-to-call. Reduces mobile call costs by up to 15% compared to conventional calls. Targeted at enterprises needing unified communications.
• ASCRM Contact Center Centralized customer contact center solution integrating email, chat, voice, SMS, newsletter, and web request channels with CRM, providing 24/7 customer support, call routing, and campaign management capabilities. Targeted at enterprises needing multi-channel customer engagement.
• IT Outsourcing Services (Dịch vụ IT Outsourcing) IT outsourcing services with onsite and on-demand options covering hardware/software maintenance, network management, ERP consulting, and staff training, with packages ranging from 4-8.5 million VND monthly. Targeted at Vietnamese businesses needing IT infrastructure support.
• SEO Services (Dịch vụ SEO) Search Engine Optimization service including overall SEO and keyword-specific optimization, with pricing from 1-15 million VND per keyword push fee and 500,000-2 million VND monthly maintenance. Targeted at Vietnamese businesses seeking organic search visibility.
• Professional Website Design (Thiết kế website chuyên nghiệp) Professional website design service with a 16.5 million VND base package covering 16 modules (news, products, recruitment, multilingual support, etc.) in 30 working days. Targeted at Vietnamese businesses needing corporate websites.
• Systems Integration Services (Tích hợp hệ thống) Systems integration services covering network (MPLS, VPN, router, switch, wireless LAN), server/PC (Windows, UNIX, Linux, storage, firewall, antivirus), and voice/video/CCTV (PBX, video conferencing, network camera, UPS) infrastructure. Targeted at enterprises needing IT infrastructure deployment.
• Customer Management Software (Phần mềm quản lý khách hàng) Customer management software providing centralized customer information, transaction management, order and contract tracking, marketing campaigns, and reporting for sales teams. Targeted at sales teams and customer service departments.

Quantifiable outcome

• IP telephony reduces mobile call costs by up to 15% compared to conventional calls
• +1 more outcomes

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core.

• CiscocoreTechnology or IntegrationCisco is listed as a technology partner of TIT. As a leading networking and telecommunications equipment manufacturer, Cisco provides networking infrastructure and IP telephony components that TIT integrates into its solutions for enterprise clients requiring reliable network and communication systems.
• SolarWindscoreTechnology or IntegrationSolarWinds is listed as a technology partner providing network management and monitoring solutions. TIT integrates SolarWinds products into its IT infrastructure and system integration offerings for enterprise clients.
• FonalitycoreTechnology or IntegrationFonality is listed as a technology partner. As a provider of business telephone systems and unified communications solutions, Fonality products are integrated into TIT's IP telephony and Contact Center offerings.
• SangomacoreTechnology or IntegrationSangoma is listed as a technology partner. Sangoma provides VoIP and telephony hardware/software solutions that TIT leverages for IP telephone system implementations and Contact Center solutions.
• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as a technology partner. TIT leverages Microsoft platforms and software (Windows, Office, and associated enterprise software) as part of its IT infrastructure and system integration solutions.
• IBMcoreTechnology or IntegrationIBM is listed as a technology partner. TIT integrates IBM hardware, software, and enterprise solutions (servers, storage, middleware) into its comprehensive IT infrastructure and system integration offerings.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• MISA JSC: Leading Vietnamese ERP/accounting/HRM software vendor serving SMBs. Directly competes with TIT in core ERP, CRM, HRM, and payroll, and is the most established domestic alternative in the same product category.
• Tinhvan Software (Tinhvan Group): Vietnamese software and IT services company offering enterprise applications, digital services, and IT outsourcing. Comparable product breadth and target market to TIT.
• KiotViet: Vietnamese SMB POS, sales management, and retail-management SaaS vendor. Closely competes with TIT's sales management and retail modules in the Vietnamese SMB segment.
• Sapo (Sapo.vn): Vietnamese omni-channel retail/e-commerce platform offering POS, website design, and ERP-adjacent tools. Overlaps with TIT's website design service and retail/CRM modules for Vietnamese SMEs.
• Bravo Software (BravoHR, Bravo ERP): Vietnamese ERP and HRM vendor focused on small and mid-sized enterprises. Closely comparable to TIT's ERP and HRM offerings and targets the same SME buyer in Vietnam.

Regional players

• Cirion Technologies (3Colite/Sangoma ecosystem partners): Latin-American communications and IT services provider with overlapping VoIP/contact-center and systems-integration capabilities. Thematically comparable to TIT's IP-PBX and Contact Center stack but in a different geography.

Broad incumbents

• FPT Software: Vietnam's largest IT services and software provider, offering ERP, digital transformation, and IT outsourcing. Broader portfolio but overlaps directly with TIT in enterprise software, system integration, and managed IT services for Vietnamese enterprises.
• Microsoft Dynamics 365 Business Central: Global mid-market cloud ERP suite increasingly localised for Vietnam. Competes with TIT's ERP offering as Vietnamese SMEs migrate to global cloud platforms.
• Viettel Solutions: Telco-backed Vietnamese enterprise IT arm offering ERP, CRM, Contact Center, and managed IT services. Competes with TIT on the integrated telephony + CRM + ERP bundle and benefits from Viettel-scale distribution.
• Oracle NetSuite: Global cloud ERP/CRM/HR suite with growing presence in Southeast Asia. Competes with TIT in mid-market ERP and CRM for Vietnamese enterprises with regional operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/titvn

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TIT