Retention Engine
Retention Engine is a private SaaS company that provides a No-Code, AI-powered offboarding platform helping businesses recover customers, time, and revenue during the cancellation phase of the customer lifecycle.
- Company typePrivate
- Founded2000
- HeadquartersNorth Andover, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Retention Engine firmographics
Firmographics- Name
- Retention Engine
- Website
- https://retentionengine.com
- Company type
- Private
- Founded year
- 2000
- Headcount range
- 51–100 employees
- Short description
- Retention Engine is a private SaaS company that provides a No-Code, AI-powered offboarding platform helping businesses recover customers, time, and revenue during the cancellation phase of the customer lifecycle.
- Ownership category
- akta.pro rank
Retention Engine industry classification
Industry- Product category
- Customer Retention Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Loyalty, Rewards & Retention Platforms (BPAFAFAH)
- akta.pro secondary industry
- Customer Retention, Win-Back & Churn Reduction Programs (MPAAAIAH)
Keywords
Where Retention Engine is headquartered
LocationHeadquarters
- HQ city
- North Andover
- HQ country
- United States
- HQ region
- North America
Markets served
Retention Engine business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Retention Engine product offering
Product offeringCore offering
Retention Engine is a No-Code, AI-powered Offboarding Experience platform that enables businesses to design and deploy save-the-customer flows during the customer offboarding process. The platform is built to help companies recover at-risk customers, reclaim revenue, and reduce churn without requiring engineering or developer resources.
Differentiator
Problem solved
Functional benefit
Products and services
- RetentionEngine — No-Code, AI-powered Offboarding Experience A No-Code, AI-powered Offboarding Experience platform built for businesses that need to retain customers, save internal time, and recover revenue during the customer offboarding lifecycle. Targeted at customer success and retention teams who require an engineering-free way to deploy save-the-customer flows.
Companies that use Retention Engine
Customer profileIdeal customer profiles1 record
Retention Engine technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Retention Engine competitors and assessment
Company assessmentBroad incumbents
- Klaviyo: Marketing automation platform with strong retention/repurchase messaging capabilities for ecommerce; overlaps with Retention Engine's outcome-driven retention narrative at a broader scale.
- Braze: Enterprise customer engagement platform with lifecycle messaging, win-back, and retention campaigns; overlaps with Retention Engine at the engagement layer for larger customers.
- HubSpot Service Hub: Broader CRM/service suite that includes customer feedback, NPS, and retention tooling; competes for the same mid-market budget as a specialized retention platform.
- Gainsight: Established leader in customer success and retention; competes with Retention Engine across enterprise accounts while offering a much broader CS and product-experience portfolio.
Direct peers
- Vitally: Modern customer success platform for SaaS with health scores, playbooks, and churn workflows; closely comparable in positioning to a no-code retention platform.
- Customer.io: Messaging and automation platform with behavioral, retention, and win-back campaigns; comparable as a retention-focused engagement tool for SaaS and DTC.
- Totango: Customer success platform offering health scoring, churn prevention, and renewal playbooks — directly overlaps with Retention Engine's retention and offboarding focus.
- ChurnZero: Customer success and churn-reduction software purpose-built for SaaS; directly comparable to Retention Engine's AI-driven retention/offboarding use case and target buyer.
- Planhat: Customer success platform with renewal, churn risk, and playbook functionality; directly comparable mid-market competitor to Retention Engine.
Emerging players
- Mixpanel: Product analytics platform that surfaces retention cohorts and churn signals; adjacent competitor when Retention Engine's AI capabilities extend into product-led retention.
Market position
Customer concentration
Retention Engine social profiles
Digital presenceRetention Engine financial estimates
Financial estimateRevenue estimate
Valuation estimate
Retention Engine leadership team
Management profileNumber of profiles
Retention Engine funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Retention Engine M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Retention Engine
What does Retention Engine do?
Retention Engine is a No-Code, AI-powered Offboarding Experience platform that enables businesses to design and deploy save-the-customer flows during the customer offboarding process. The platform is built to help companies recover at-risk customers, reclaim revenue, and reduce churn without requiring engineering or developer resources.
When was Retention Engine founded?
Retention Engine was founded in 2000. It employs 51 to 100 people.
Where is Retention Engine based?
Retention Engine is headquartered in North Andover, United States, in the North America region.
Who are Retention Engine's main competitors?
Broad incumbents on record are Klaviyo, Braze, HubSpot Service Hub and Gainsight. Direct peers are Vitally, Customer.io, Totango, ChurnZero and Planhat. Mixpanel is listed as an emerging player.
Does Retention Engine have an API?
No public API is recorded for Retention Engine.
What industry is Retention Engine in?
Retention Engine's product category is Customer Retention Software. Its primary akta.pro industry code is BPAFAFAH, Loyalty, Rewards & Retention Platforms, with a secondary code of MPAAAIAH, Customer Retention, Win-Back & Churn Reduction Programs. Its NAICS code is 51821 and its SIC code is 7372.