City Communications
City Communications is a Scottsdale, Arizona-based business technology consulting firm, founded in 2001, that helps U.S. organizations evaluate, implement, and manage communications services including UCaaS, CCaaS, SD-WAN, and telecom expense management across SMB and enterprise customers.
- Company typePrivate
- Founded2001
- HeadquartersScottsdale, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What City Communications does
City Communications is a Scottsdale, Arizona-based business technology consulting firm founded in 2001 that helps organizations evaluate, implement, and manage communications and connectivity services. Operating under the legal entity GJ2, LLC and alongside wholly-owned operating subsidiaries PWC Telecom, LLC (dba GoHosted) and MJ2 Internet, LLC (dba CityCare), the firm serves both small-to-mid-size businesses and large national enterprises with multi-location technology needs. Named customers and case studies span energy (Direct Energy), online automotive retail (Carvana), entertainment (Harkins Theaters), healthcare (Lincare and multi-location dental practices), call center services (a national telemarketing company with several thousand employees), and non-profits (Casa Santa Cruz). The company reports 6,303 customers served and 23,140 completed projects over its 22-year operating history, with services delivered nationwide across the United States.
The company's core technology stack centers on the GoHosted unified communications and contact center (UCaaS/CCaaS) platform with Microsoft Teams integration, complemented by SD-WAN networking, and the CityCare telecom lifecycle management (TEM) service. Underlying the portfolio is an authorized-agent distribution model in which the firm works with 100+ technology providers and 60+ carriers, allowing it to act as an outsourced technology procurement and lifecycle management function for customers. Additional service lines include connectivity procurement, cybersecurity, managed services, mobile/IoT/fleet management, CPaaS, and AI/bot-enabled contact center automation sourced through partnerships (NLP/NLU chatbots, sentiment analysis, predictive analytics).
The business model is predominantly an affiliate/referral structure: most services are free to end customers, and the company is compensated by carriers and service providers for placing and managing orders. Revenue is generated through carrier referral and residual commissions, partner commissions from Independent Business Partners under a three-track agent/dealer program, managed CityCare TEM fees (typically 2–4% of monthly telecom spend), subscription-based UCaaS/CCaaS and SD-WAN services, and equipment rental under GoHosted. Distribution is multi-channel, including direct consultative sales, channel/agent partners, and a self-service customer portal for CityCare customers. The firm has remained bootstrapped and self-funded with no disclosed external investment.
City Communications firmographics
Firmographics- Name
- City Communications
- Legal name
- GJ2, LLC
- Website
- https://citycommunications.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- City Communications is a Scottsdale, Arizona-based business technology consulting firm, founded in 2001, that helps U.S. organizations evaluate, implement, and manage communications services including UCaaS, CCaaS, SD-WAN, and telecom expense management across SMB and enterprise customers.
- Ownership category
- akta.pro rank
City Communications industry classification
Industry- Product category
- Telecom Consulting Services
- NAICS
- Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)
Keywords
Where City Communications is headquartered
LocationHeadquarters
- HQ city
- Scottsdale
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
City Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure
Revenue model
- Carrier Referral/Affiliate Fees: Most services are FREE to customers. The company is compensated by service providers/carriers for placing orders. Customers receive the same pricing and promotions as going directly to carriers. Authorized agent for over 60 carriers, working with over 100 providers nationwide.
- Partner/Dealer Commissions: Independent Business Partners (IBPs) refer customers and receive commission when customers work with solutions providers. Partners earn monthly residual income on customer services. Commission payouts are negotiated with vendors for longest-term payouts.
- Telecom Expense Management (CityCare): CityCare TLM service includes procurement, provisioning, and post-sale support activities. Pricing includes management of network inventory items with monthly billing.
- Equipment Rental (GoHosted): PWC Telecom, LLC dba GoHosted provides equipment rental (phones and peripheral equipment) with rental charges applied during the rental period. Includes hosted phone service and long distance charges.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free consulting and carrier procurement services |
| Subscription | Monthly | SD-WAN monthly service |
| Per seat | Monthly | Contact Center as a Service seats |
| Subscription | Monthly | Telecom Expense Management |
| Usage-based | Pay-as-you-go | GoHosted Equipment Rental |
| Subscription | Monthly | All-inclusive UCaaS seats |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
City Communications product offering
Product offeringCore offering
City Communications evaluates, implements, and manages business communications technology for growing businesses and organizations. The company acts as an authorized agent for over 60 carriers and works with over 100 providers nationwide, delivering hosted phone systems (UCaaS) through its proprietary GoHosted platform, Contact Center as a Service (CCaaS), SD-WAN networking, connectivity procurement, and CityCare telecom expense management. Customers receive free consulting and procurement services because carriers compensate the company for placing orders.
Product overview
City Communications is a business technology consulting company that offers a portfolio of cloud-based communication and technology services. The core product offerings include GoHosted (their proprietary UCaaS/CCaaS platform), hosted phone systems, contact center solutions, SD-WAN networking, and connectivity procurement from over 100 carriers. Additional services include CityCare telecom management, AI/bot automation, workflow management, cybersecurity, managed services, and mobile/fleet management. GoHosted serves as the primary branded unified communications platform featuring Microsoft Teams integration, while CityCare provides the telecom expense management overlay. The portfolio is designed for businesses to evaluate, implement, and manage all communications technology needs through a single source.
Differentiator
Problem solved
Functional benefit
Brands
- GoHosted: Hosted phone systems, SIP trunks, and contact center as a service (CCaaS) platform offering unified communications solutions with features including mobility, collaboration, analytics, and Microsoft Teams integration.
- CityCare
- CityHosted
Products and services
- GoHosted UCaaS/CCaaS Platform
Quantifiable outcome
- Billing compliance - catches billing errors before they accumulate
- +1 more outcomes
Companies that use City Communications
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles5 records
City Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability6 records
Feature5 records
City Communications partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- Direct EnergyminorDirect Energy is listed as a customer/client served by City Communications. Logo displayed on website among client logos indicating business relationship.
- CarvanacoreNational online car sales organization contracted on permanent basis to manage all telecommunication infrastructure. City Communications provisions voice/data networks at new locations, researches contact center and phone system technologies, audits and pays all communications bills.
- Harkins TheaterscoreRegional movie-theater chain for which City Communications designs voice/data networks, manages network infrastructure inventory and renewals, and sourced new cloud-based business phone system.
- 100+ Technology Providers and CarrierscoreCompany works with over 100 providers across the country including authorized agent relationships with 60+ carriers. Providers include hosted phone providers, internet carriers, SD-WAN providers, contact center solutions, mobile carriers, and others.
- MicrosoftcoreGoHosted UCaaS integrates with Microsoft Teams enabling call, video conference, text, chat and collaboration within Teams platform. UCaaS mobile app enables calls, voicemail and meetings on the go from Teams.
- PWC Telecom, LLC dba GoHostedcorePWC Telecom operates GoHosted branded services under agreement. Provides hosted phones, SIP trunks, contact center for business. Equipment rental and related services are provided under GoHosted brand.
- MJ2 Internet, LLC dba CityCarecoreMJ2 Internet operates CityCare branded telecom lifecycle management (TLM) services under agreement. CityCare provides procurement, provisioning, post-sale support, and management of network inventory items.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
City Communications competitors and assessment
Company assessmentDirect peers
- Nextiva: Nextiva is a UCaaS/CCaaS provider with SMB and mid-market focus. It directly competes with GoHosted as a hosted communications platform and overlaps with City Communications' target customer segments.
- Sandler Partners: Sandler Partners is a master agency connecting SMB and enterprise customers to UCaaS, CCaaS, SD-WAN, and connectivity solutions through a partner sales channel — a near-identical business model to City Communications.
- Avant Communications: Avant is a master agent for UCaaS, CCaaS, SD-WAN, and security services with a partner channel that earns commissions, directly comparable to City Communications' agent-driven model and carrier breadth.
- Bridgepointe Technologies: Bridgepointe is a technology advisory firm sourcing cloud communications, networking, and security solutions from a broad provider portfolio, with a partner-driven sales motion similar to City Communications' approach.
- Intelisys: Intelisys is a technology services distributor (master agent) for cloud, communications, and connectivity services, with a sales-partner network that earns residuals — closely mirroring City Communications' IBP and lead-referral programs.
- Telarus: Telarus is a master agent/distributor that helps partners and agents source UCaaS, CCaaS, SD-WAN, and connectivity from hundreds of providers. It is the most direct functional analog to City Communications' agent/broker model at greater scale.
Broad incumbents
- Five9: Five9 is a leading CCaaS vendor with deep AI/automation capabilities. It overlaps directly with City Communications' CCaaS offerings and the contact center portion of the GoHosted portfolio.
- 8x8: 8x8 is an established UCaaS and CCaaS vendor with global reach and integrated AI capabilities. It competes with GoHosted and represents one of the carrier relationships City Communications resells.
- RingCentral: RingCentral is a large incumbent UCaaS/CCaaS vendor offering hosted phones, contact center, and AI features. It is one of the underlying providers in City Communications' portfolio and competes head-on against GoHosted.
- TPx Communications: TPx is a managed services provider offering UCaaS, SD-WAN, managed security, and connectivity to SMB and mid-market — directly overlapping the portfolio City Communications procures and resells via its agent channel.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
City Communications compliance and trust
Trust signalCompliance1 record
City Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
City Communications leadership team
Management profileNumber of profiles
Profiles2 records
City Communications subsidiaries and ownership
Company hierarchySubsidiaries2 records
City Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City Communications
What does City Communications do?
City Communications evaluates, implements, and manages business communications technology for growing businesses and organizations. The company acts as an authorized agent for over 60 carriers and works with over 100 providers nationwide, delivering hosted phone systems (UCaaS) through its proprietary GoHosted platform, Contact Center as a Service (CCaaS), SD-WAN networking, connectivity procurement, and CityCare telecom expense management. Customers receive free consulting and procurement services because carriers compensate the company for placing orders.
Is City Communications a public or private company?
City Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was City Communications founded?
City Communications was founded in 2001. It employs 11 to 50 people.
Where is City Communications based?
City Communications is headquartered in Scottsdale, United States, in the North America region.
How does City Communications make money?
Four revenue lines are on record. Carrier Referral/Affiliate Fees are the primary driver. The others are partner/Dealer Commissions, telecom Expense Management (CityCare) and equipment Rental (GoHosted).
Who are City Communications's main competitors?
Direct peers on record are Nextiva, Sandler Partners, Avant Communications, Bridgepointe Technologies, Intelisys and Telarus. Broad incumbents are Five9, 8x8, RingCentral and TPx Communications.
Does City Communications have an API?
No public API is recorded for City Communications.
What industry is City Communications in?
City Communications's product category is Telecom Consulting Services. Its primary akta.pro industry code is BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms), with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 51712 and its SIC code is 7385.