What Telecom2 Ltd does

Telecom2 Ltd is a UK-based, Ofcom-licensed B2B telecommunications provider founded in 2009 and headquartered in London's Canary Wharf. The company operates as a regulated network carrier delivering voice, SMS, and number-hosting services to SMEs, large enterprises, contact centres, and charities, with infrastructure supporting 12 million hosted numbers, 10 million inbound and 5 million outbound UK minutes per month, and up to 100 million international outbound SMS per month.

Its core product is Apex Cloud Telephony, a cloud-based VoIP platform offering IVR auto-attendant, call forwarding, conference calling, call recording, voicemail, and integration with hardware handsets (Yealink) and softphone clients (ZoiPer). The portfolio is broadened by SMS Solutions (bulk and premium-rate SMS), Business Phone Numbers (a wide range of UK geographical, non-geographical, freephone, revenue-share, and premium-rate ranges plus international numbers), Turnkey Solutions for custom call-centre builds, and a Virtual Network Carrier wholesale program that lets partners resell Telecom2 infrastructure. Adjacent product lines include Secure MT, a PCI DSS-certified payment gateway covering card payments and direct carrier billing, and voxSCORE, an AI-powered call transcription and QA analytics tool.

Telecom2 earns revenue through subscription-based cloud telephony and number hosting, usage-based SMS and call termination, managed-service fees from wholesale carrier partners, and project-based turnkey implementations. Distribution is sales-led via direct website and phone engagement, supplemented by self-serve number selection for SMB buyers and a reseller channel internationally (e.g., Advanced Voice in Spain). Pricing is quote-based and not publicly disclosed, consistent with a B2B mix spanning small self-serve purchases and larger custom enterprise deployments.

Name

Telecom2 Ltd

Legal name

Telecom2 Limited

Website

https://telecom2.net

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Telecom2 Ltd is a UK-based, Ofcom-licensed B2B telecommunications carrier offering cloud VoIP (Apex), business phone numbers, bulk SMS, wholesale carrier services, payment processing (Secure MT), and AI call analytics (voxSCORE) to SMEs, enterprises, contact centres, and charities.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), All Other Telecommunications (5178), All Other Telecommunications (517810)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Enterprise & B2B Mobile Network Operators (HDAIAAAB)

Keywords

• Business VoIP services
• Cloud telephony
• SIP trunking
• Business phone numbers
• Bulk SMS marketing

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. VoIP Phone System Subscriptions: Cloud-based phone system subscriptions offering comprehensive communication features, typically billed on a monthly or annual basis with per-seat or tiered pricing models.
2. Business Phone Numbers: Revenue from selling and hosting telephone numbers across various UK range types including geographical, non-geographical, freephone, and premium rate numbers. Typically usage-based or subscription model.
3. SMS Services: Bulk SMS marketing and premium SMS services generating revenue through usage-based pricing per message or monthly subscription tiers with volume allowances.
4. Virtual Network Carrier: Providing wholesale telecommunications infrastructure to partners, enabling them to operate as network operators while focusing on their core business.
5. Turnkey Solutions: Custom number, value-added, and call centre solutions integrated into client businesses, typically project-based or subscription fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Telecom2 Ltd is an Ofcom-licensed UK telecommunications provider delivering cloud-based business communication services. Its portfolio centres on Apex Cloud Telephony (a hosted VoIP phone system with IVR, call recording, conferencing and forwarding), a wide portfolio of UK and international business phone numbers, bulk and premium SMS solutions, wholesale SIP trunking, turnkey call-centre and IVR integrations, and Virtual Network Carrier infrastructure for partner resellers. Complementary offerings include Secure MT payment processing and voxSCORE, an AI-powered call analysis and quality-assurance platform.

Product overview

Telecom2 Ltd is an all-in-one B2B telecommunications provider offering a unified portfolio of communication products and services. The core offering centres on Apex Cloud Telephony, a cloud-based VoIP phone system that serves as the primary communication platform with features including IVR, call forwarding, conference calling, call recording, and voicemail. Complementing this are SMS Solutions (bulk SMS marketing and premium SMS), Turnkey Solutions (custom number and call centre integrations), and Virtual Network Carrier services providing network operator infrastructure. The Secure MT product line handles secure payment processing including card payments and carrier billing. The AI-powered voxSCORE product analyses and scores customer calls for QA purposes. Business phone numbers across multiple ranges (geographical, freephone, premium rate, international) are available as an add-on service. The portfolio serves charities, SMEs, contact centres, and large corporations with infrastructure capacity of 10 million minutes of inbound UK traffic and 12 million hosted numbers.

Differentiator

Problem solved

Functional benefit

Brands

• Apex Cloud Telephony: Cloud-based phone system for business communication with features including call management, IVR, call forwarding, and conferencing.
• Secure MT
• voxSCORE

Products and services

• Apex Cloud Telephony Cloud-based VoIP phone system providing inbound and outbound call handling, IVR auto attendant, call forwarding, conference calling, call recording, voicemail, softphone apps and hardware handset support. Designed for SMEs, multi-site enterprises, contact centres and charities requiring a hosted alternative to legacy PSTN/ISDN.
• SMS Solutions Bulk and premium-rate SMS service with high open rates relative to email, used for marketing campaigns and micropayments by charities and businesses. Backed by infrastructure capable of delivering up to 100 million international outbound SMS per month.
• Turnkey Solutions Bespoke number, value-added and call-centre solutions integrated into client operations, including custom IVR development, routing and conferencing API access, and comprehensive number management. Targeted at organisations needing tailored telecommunications workflows.
• Virtual Network Carrier Wholesale telecommunications infrastructure that lets partner businesses operate as virtual network operators using Telecom2's Ofcom-licensed platform, voice and messaging capacity, and number ranges, without building their own network.
• Secure MT All-in-one payment gateway offering card payments, mobile payments via direct carrier billing, e-commerce and shopping modules, and alternative payment methods. Marketed to merchants needing secure, flexible payment acceptance.
• voxSCORE AI-powered call analysis and scoring product that automatically listens, transcribes and analyses customer calls using speech-to-text and behavioural models, delivering instant feedback, insights and performance metrics for contact-centre quality assurance.
• Business Phone Numbers Hosted UK telephone numbers across ranges including 01/02 geographical, 03 national, 0800/0808 freephone, 0843/0844/0845 non-geographical, 0870/0871/0872 revenue share, 09 premium rate, and international numbers. Sold to charities, SMEs, contact centres and large corporations needing a local or national presence.
• Wholesale SIP Trunking SIP trunking service provided to resellers and partners, delivering wholesale voice connectivity over Telecom2's network with documented signalling, media IP ranges and supported codecs for interoperability with partner PBX platforms.

Quantifiable outcome

• 40%+ reduction in monthly phone bills for enterprises
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature5 records

Partnerships

One partnership is on record.

• Secure MTcoreTechnology or IntegrationSubsidiary company providing secure payment processing solutions including card payments, mobile payments through direct carrier billing, e-commerce modules, and alternative payment methods. Shares PCI DSS certification with Telecom2.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• 8x8: UCaaS and contact-center-as-a-service provider with AI-powered quality management — closely comparable to Telecom2's combined Apex + voxSCORE offering.
• Gamma Communications: UK-listed VoIP and UCaaS provider offering hosted telephony, SIP trunking, and business numbers to SMEs and enterprises — directly comparable to Telecom2's Apex Cloud Telephony and number portfolio, with similar target customers in the UK mid-market.
• TalkTalk Business: UK-focused B2B telecoms provider offering broadband, voice, and SIP services to SMEs and partners — closely comparable target customer base and product mix to Telecom2.
• Vonage: Global cloud communications provider (now part of Ericsson) offering UCaaS, SIP trunking, and CPaaS APIs. Comparable on VoIP/hosted telephony product mix though with vastly greater scale and developer ecosystem.
• Gradwell Communications: UK cloud communications provider offering hosted VoIP, business broadband, and SIP trunking to SMEs and resellers — a similarly sized and positioned UK VoIP peer.
• Sinch: Cloud communications platform providing messaging, voice, and verification APIs at scale. Comparable on SMS Solutions and wholesale carrier services, with stronger international reach.

Broad incumbents

• RingCentral: Global UCaaS leader providing cloud PBX, contact center, and team messaging. Competes head-on with Apex Cloud Telephony in the hosted PBX category but at much larger scale with broader product suite.
• Twilio: Global CPaaS leader offering programmable voice, SMS, and messaging APIs. Competes with Telecom2's SMS Solutions and Virtual Network Carrier offerings in the wholesale/developer channel.
• Zoom: Zoom Phone and Zoom Contact Center compete with Apex Cloud Telephony and voxSCORE in the unified communications and contact-center QA space, with significantly greater brand and R&D scale.
• BT Business: UK incumbent telecoms operator offering business voice, SIP, and cloud telephony. Represents both the legacy PBX base being displaced by Telecom2 and a much larger competitor in the enterprise segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Telecom2_Ltd
• YouTubeyoutube.com/channel/UCPCFcbDyZTzcQLWuK8gwpzA
• Facebookfacebook.com/Telecom2Ltd
• LinkedInlinkedin.com/company/telecom2-ltd/products
• Instagraminstagram.com/telecom2_ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telecom2 Ltd