In1touch
In1touch is a Canadian private SaaS platform that provides configurable CRM, membership, licensing/renewal, and event management solutions primarily for associations, regulatory bodies, licensing boards, and universities, sold via direct sales and the Carahsoft public-sector channel with tiered per-user annual subscriptions and professional services.
- Company typePrivate
- Founded2000
- HeadquartersWinnipeg, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What In1touch does
In1touch is a private Canadian SaaS platform operated by OlaTech Business Hosting Corporation, headquartered in Winnipeg with legal jurisdiction in Ontario. The platform targets associations, regulatory bodies, licensing boards, universities, and other mid-market organizations, providing CRM, member management, event management, licensing/renewal workflows, website/CMS, and compliance tracking in a unified configuration. Core technology is a cloud-based SaaS platform with configurable workflows, real-time analytics, native integration with 100+ mainstream business tools, and a published iPaaS layer claimed to span 600+ trusted applications, 170,000+ automation scenarios, and 328,000,000+ transactions per month; a recent product expansion called CDAP (Citizen Development Application Platform) positions the company in low-code/no-code application development for non-technical users.
Revenue is generated primarily through per-user annual SaaS subscriptions (free, $45/user/year, $91/user/year tiers), supplemented by professional services for implementation, data migration, and customization. The company reports 4,000+ customers globally and pursues a sales-led GTM combining direct enterprise sales with channel partnerships, most notably a US public-sector alliance with Carahsoft Technology Corp. Compliance posture includes SOC 2, ISO 27001, and GDPR-aligned configurations. The management team is small (~6 named personnel including CEO Anton Abiiaka) with no disclosed external funding and no documented M&A activity.
In1touch firmographics
Firmographics- Name
- In1touch
- Legal name
- OlaTech Business Hosting Corporation
- Website
- https://in1touch.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- In1touch is a Canadian private SaaS platform that provides configurable CRM, membership, licensing/renewal, and event management solutions primarily for associations, regulatory bodies, licensing boards, and universities, sold via direct sales and the Carahsoft public-sector channel with tiered per-user annual subscriptions and professional services.
- Ownership category
- akta.pro rank
In1touch industry classification
Industry- Product category
- Association and Regulatory Management Software
- NAICS
- Software Publishers (513210), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)
- akta.pro secondary industries
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)
Keywords
Where In1touch is headquartered
LocationHeadquarters
- HQ city
- Winnipeg
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
In1touch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription: Annual subscription-based pricing model with per-user tiered plans (Starter, Teams, Business) providing access to the CRM platform and core features
- Professional Services: Implementation services including data migration support, comprehensive training, and ongoing assistance for CRM deployment
- Customization Services: Custom CRM development services for organizations requiring tailored solutions beyond standard configurations
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Annual | Free tier with basic CRM functionality |
| Subscription | Annual | Mid-tier team plan with enhanced features |
| Subscription | Annual | Enterprise-tier with full feature access |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
In1touch product offering
Product offeringCore offering
In1touch sells a cloud-based SaaS CRM and association/regulatory management platform that combines configurable workflows, member engagement portals, event and registration management, licensing and compliance tracking, and real-time analytics in a single solution. The product is sold on per-user annual subscriptions across vertical modules (Associations, Regulatory Organizations, Universities, Other Industries) with optional customization services and integration access via an iPaaS connecting 600+ third-party applications.
Product overview
in1touch is a unified SaaS platform with modular architecture offering CRM, association management, regulatory compliance, and university engagement solutions. The core in1touch platform provides the foundational infrastructure, while specialized modules address specific vertical markets: Associations, Regulatory Organizations, Universities, and Other Industries. The platform also includes CDAP (Citizen Development Application Platform) for low-code/no-code application development and an Integration Platform as a Service (iPaaS) enabling connectivity with 600+ third-party applications. Customization services allow organizations to tailor the platform to their unique requirements.
Differentiator
Problem solved
Functional benefit
Brands
- CDAP: Citizen Development Application Platform - a cutting-edge platform that empowers Project Managers and business leaders to create applications using low-code and no-code technologies.
- Integration Marketplace
Products and services
- in1touch Core Platform A comprehensive CRM and association/regulatory management platform designed to streamline member engagement, operational transparency, and organizational efficiency for associations, regulatory bodies, licensing boards, universities, and other industries.
- in1touch for Associations Dynamic association management solution with comprehensive membership management, event and content delivery, financial management, and operational transparency tools to enhance member engagement and professional development.
- in1touch for Regulatory Organizations Comprehensive regulatory compliance platform that streamlines licensing management, document management, compliance tracking, member development, and regulatory standards maintenance for regulatory bodies and licensing boards.
- in1touch for Universities University engagement platform that integrates recruitment management, research portal, student and professor services, event management, internship and placement management, scholarships, and grants management for academic institutions.
- in1touch for Other Industries Versatile CRM platform for businesses across various industries, providing client management, financial management, content and document management, social media integration, surveys, and online sales capabilities.
- CRM Customization Services Custom CRM development services allowing organizations to build from scratch or adapt existing platforms with dynamic data fields, custom workflows, role-based access, and advanced reporting tools; includes implementation support, data migration, and training.
- CDAP (Citizen Development Application Platform) Next-generation application development platform that empowers project managers and business leaders to create applications using low-code and no-code technologies, enabling citizen development without dependence on IT departments.
- Integration Platform as a Service (iPaaS) Integration platform enabling seamless connectivity between systems, applications, and data sources to enhance functionality and streamline workflows, with over 600+ trusted apps and 328,000,000+ transactions per month.
Quantifiable outcome
- Average 600% return on investment reported by customers
- +2 more outcomes
Companies that use In1touch
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles5 records
In1touch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration40 records
AI capability5 records
Feature6 records
In1touch partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Carahsoft Technology Corp.coreCarahsoft is The Trusted Public Sector IT Solutions Provider supporting Federal, State, Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for vendor partners, Carahsoft delivers solutions including Cybersecurity, MultiCloud, DevSecOps, Big Data, AI, and more through hundreds of contracts with resellers, systems integrators and consultants. Founded in 2004, Carahsoft is headquartered in Reston, Virginia and employs more than 2,000 professionals.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
In1touch competitors and assessment
Company assessmentEmerging players
- Nimble: CRM focused on relationship management and contact organization for small businesses and professionals. Adjacent competitor in the broader CRM space with simpler feature set than in1touch's vertical-specific modules.
Direct peers
- ClubExpress: Membership management platform for clubs and associations with website, member database, and event management. Comparable offering to in1touch's association module with similar SMB association customer focus.
- Fonteva: Association management solution built natively on Salesforce for member-based organizations. Direct competitor leveraging Salesforce's enterprise scale, particularly for mid-market and larger associations similar to in1touch's AIIC and UMQ deployments.
- MemberClicks: Association management software serving small-staff associations with membership database, event registration, and email marketing. Closely comparable offering to in1touch's association module targeting similar customer profiles.
- Wild Apricot: Web-based membership management software for small-to-medium associations and nonprofits. Direct competitor to in1touch's association module with overlapping feature set including event management, member portals, and online payments.
- Personify (Community Brands): Provider of association management software serving professional and trade associations with member engagement, events, and finance modules. Comparable customer base and feature scope to in1touch's association module.
- iMIS (Advanced Solutions International): Engagement management system purpose-built for associations, with member management, events, fundraising, and commerce modules. Direct peer in the association management space serving similar mid-to-large association customers.
Broad incumbents
- HubSpot: Leading CRM platform with freemium and SMB focus. Competes with in1touch's freemium Starter tier and "Other Industries" CRM offering for budget-conscious customers.
- Salesforce: Dominant CRM platform with vertical industry clouds and AppExchange ecosystem including Fonteva for associations. Represents both a competitive threat and integration partner for in1touch given its native Salesforce integration.
- Microsoft Dynamics 365: Enterprise CRM and business applications suite with strong presence in regulated industries and government. Competes for the same regulatory and licensing-body customers as in1touch, particularly in public sector via Microsoft 365 integration.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
In1touch social profiles
Digital presenceIn1touch compliance and trust
Trust signalCompliance3 records
In1touch financial estimates
Financial estimateRevenue estimate
Valuation estimate
In1touch leadership team
Management profileNumber of profiles
Profiles6 records
In1touch subsidiaries and ownership
Company hierarchySubsidiaries2 records
In1touch funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
In1touch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about In1touch
What does In1touch do?
In1touch sells a cloud-based SaaS CRM and association/regulatory management platform that combines configurable workflows, member engagement portals, event and registration management, licensing and compliance tracking, and real-time analytics in a single solution. The product is sold on per-user annual subscriptions across vertical modules (Associations, Regulatory Organizations, Universities, Other Industries) with optional customization services and integration access via an iPaaS connecting 600+ third-party applications.
Is In1touch a public or private company?
In1touch is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was In1touch founded?
In1touch was founded in 2000. It employs 11 to 50 people.
Where is In1touch based?
In1touch is headquartered in Winnipeg, Canada, in the North America region.
How does In1touch make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services and customization Services.
Who are In1touch's main competitors?
Nimble is listed as an emerging player. Direct peers are ClubExpress, Fonteva, MemberClicks, Wild Apricot, Personify (Community Brands) and iMIS (Advanced Solutions International). Broad incumbents are HubSpot, Salesforce and Microsoft Dynamics 365.
Does In1touch have an API?
No public API is recorded for In1touch.
What industry is In1touch in?
In1touch's product category is Association and Regulatory Management Software. Its primary akta.pro industry code is HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support), with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 513210 and its SIC code is 7372.