Aurenz

What Aurenz does

Aurenz GmbH is a privately held German software vendor founded in 1984 and headquartered in Plochingen, Baden-Württemberg, specializing in call accounting and unified communications (UC) analytics for enterprise customers. The company's product portfolio centers on UC-Analytics, a platform that ingests call detail records, presence data, agent login/logout events, voice quality metrics, and SIP trunk utilization data from 10+ certified PBX platforms (Alcatel-Lucent Enterprise, Cisco, Avaya, Swyx, STARFACE, Unify, Mitel, innovaphone, Auerswald, RingCentral) and produces dashboards for reachability, service level, waiting times, hunt group utilization, and call volume forecasting. Vertical-specific extensions include AlwinPro Care (healthcare patient-entertainment billing with HL7 HIS integration) and AlwinPro Hotel (middleware between hotel PBX and property management systems). Recent cloud-era additions Presence Hub and QueuePilot extend the platform into Microsoft Teams presence synchronization and call queue management respectively, distributed via Microsoft AppSource.

Aurenz monetizes through a mix of perpetual software licenses, recurring subscription/SaaS contracts (including the multi-tenant Presence Hub), annual Software Assurance for updates and security patches, and time-and-materials professional services for installation, customization, and training. The company distributes exclusively through a worldwide network of 50+ certified channel partners, including major IT system houses such as Bechtle, Computacenter, NTT, T-Systems, and Telekom Deutschland, with free support provided to trained business partners. End customers span healthcare, manufacturing, hospitality, government, financial services, and telecom/IT service provider verticals, served primarily across the DACH region with a global partner footprint supporting 35,000+ cumulative UC installations. Revenue is not publicly disclosed; the company is founder/management-owned with no institutional investors, led by CEO Jürgen Dagutat and Technical Director Heiko Elholm.

Name

Aurenz

Legal name

aurenz GmbH

Website

https://aurenz.de

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Aurenz GmbH is a German software vendor that develops call accounting and unified communications analytics solutions for enterprise customers, supporting 10+ PBX platforms and serving healthcare, hospitality, government, and telecom verticals via a global channel partner network.

Ownership category

akta.pro rank

Product category

Unified Communications Analytics

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

UCaaS Platforms & Suites (HDAIAHAA)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Unified Communications (UCaaS) Apps (BPAMACAE)

Keywords

• Call accounting software
• Unified communications analytics
• PBX integration software
• Telephony billing software
• UC monitoring platform

Headquarters

HQ city

Kirchheim Unter Teck

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Licenses (Perpetual): Purchase licenses with unlimited time usage rights coming into effect upon full payment of agreed license fee. Scope and metrics defined per order confirmation (named user, concurrent user, channels, locations). Updates, upgrades, new releases, maintenance or support only if separately agreed.
2. Software as a Service (SaaS): Subscription-based cloud services including Presence Hub multi-tenant cloud service. Usage right limited to contract term, billed in advance. For SaaS models, contract deemed concluded when access data provided or service activated.
3. Rental/Subscription Licenses: Fixed-term usage agreements (rental or SaaS) with non-exclusive, non-transferable rights restricted to customer's internal business purposes. Automatically renewed unless terminated.
4. Software Assurance (SWA): Annual maintenance including security updates, feature updates, and new major releases. Required for operation in virtualized environments or other specified usage types. Priced separately from license.
5. Support Services: Technical support services including phone, email, remote maintenance via TeamViewer, on-site or remote installation support. Provided free to trained business partners; charged for end customers without service contracts.
6. Professional Services: Additional services including on-site service, consulting, customizations, training, installation support. Charged on time and material basis.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels8 records

Core offering

Aurenz develops and sells call accounting and unified communications analytics software for enterprises. The UC-Analytics platform captures call data from major PBX systems (Cisco, Avaya, Alcatel-Lucent, Swyx, STARFACE, Unify, Mitel, innovaphone, Auerswald, RingCentral) and delivers dashboards for reachability, service levels, hunt group utilization, fraud detection, and cost allocation. Specialized editions extend the platform to specific PBX vendors and to vertical markets such as healthcare (AlwinPro Care) and hospitality (AlwinPro Hotel), while Presence Hub and QueuePilot provide Microsoft Teams presence synchronization and call queue management.

Product overview

Aurenz GmbH offers a portfolio of specialized software solutions for Call Accounting and UC (Unified Communications) Analyses. The core platform is UC-Analytics, which unifies analytics and call accounting capabilities previously delivered separately through AlwinPro and Anna4. Specialized editions target specific PBX platforms: Octopus F X UC-Analytics (Auerswald), Swyx Analytics (SwyxWare/NetPhone), and iQueue pro UC-Analytics (STARFACE/iQueues). AlwinPro UC-Edition provides standalone call accounting and billing. Vertical solutions include AlwinPro Hotel (middleware/billing for hotels) and AlwinPro Care (billing for healthcare/patient entertainment). Microsoft Teams integration is enabled through Presence Hub (presence synchronization) and QueuePilot (call queue management). The product suite supports 35,000+ UC installations across certified PBX platforms including Alcatel, Avaya, Cisco, innovaphone, Mitel, STARFACE, Swyx, and Unify.

Differentiator

Problem solved

Functional benefit

Brands

• UC-Analytics: Analysis software for optimizing corporate communications including accessibility, ringing time, and cost control analytics for unified communication platforms.
• AlwinPro UC-Edition
• AlwinPro Care
• AlwinPro Hotel
• Swyx Analytics
• Octopus F X UC-Analytics
• iQueue pro UC-Analytics
• Presence Hub
• QueuePilot

Products and services

• UC-Analytics Core analytics platform for Unified Communications providing dashboards for reachability analysis, service level monitoring, waiting times, hunt group utilization, SIP trunk utilization, and call volume forecasting. Includes DynamicTeams for dynamic agent assignment and full call accounting capabilities, targeted at enterprises running certified PBX systems.
• AlwinPro UC-Edition Standalone call accounting and billing software for Unified Communications. Captures and tariffs call data, supports flexible rate tables, enables cost allocation for working time, equipment rentals, and IT services, and includes fraud detection and mobile bill import. Used by enterprises and service providers for internal cost allocation or third-party billing.
• AlwinPro Care Billing software for patient entertainment services in healthcare sector. Controls telephony, Internet, and TV access for hospitals and rehabilitation clinics with account balance monitoring, HL7 HIS integration, and interfaces for cash machines, chip card readers, and bedside terminals.
• AlwinPro Hotel Middleware and billing software for the hotel sector. Acts as middleware between hotel PBX and hotel management system, controlling guest telephony, TV services, and Internet access. Includes integrated guest management, check-in/check-out, wake-up calls, and individual tariffing.
• Swyx Analytics Analytics solution specifically designed for SwyxWare and NetPhone platforms. Provides accessibility and resource utilization statistics, VisualGroups reporting for queue management, and full call accounting with fraud detection and data protection features.
• Octopus F X UC-Analytics Specialized analytics solution for Auerswald Octopus F X PBX. Provides reachability and resource utilization reports, call accounting, and billing for calls, working hours, equipment costs, and services.
• iQueue pro UC-Analytics Analytics solution for STARFACE communication platforms and iQueues. Provides dashboards for service level, waiting times, queue utilization, and agent login status, with call accounting for call costs, working time, device costs, and IT services.
• Presence Hub Cloud service for bidirectional presence synchronization between Microsoft Teams and UC platforms (RingCentral, Unify Office, Avaya Cloud Office, Alcatel Rainbow Office, Genesys Cloud CX, Avaya IP Office, Innovaphone). Suppresses parallel calls when users are already in calls, delivered as a multi-tenant SaaS via Microsoft AppSource.
• QueuePilot Microsoft Teams application for call queue management. Provides agent dashboard, queue analytics, shared call journal with callback functionality, and management reporting. Operates without Teams Premium license requirement and is available via web portal.
• AlwinPro VoiceFirewall Voice firewall appliance for protecting voice infrastructure, available as a downloadable firmware (firmware.tar.1.0.56.cms.zip). Uses Intel Atom N2800 CPU which is confirmed not affected by Meltdown/Spectre vulnerabilities.

Quantifiable outcome

• Over 35,000 Unified Communications installations worldwide
• +1 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability4 records

Feature8 records

Partnerships

23 partnerships are on record, tiered core and minor.

• Bunsieck & PartnercoreChannel Partner/ Reseller/ DistributorIT communications systems partner with extensive know-how in information and communication technology environment.
• Damovo Deutschland GmbH & Co. KGcoreChannel Partner/ Reseller/ DistributorGlobal provider of enterprise communications solutions and services.
• Heldele GmbHcoreChannel Partner/ Reseller/ DistributorIT and telecommunications solutions provider serving as aurenz business partner.
• NTT Germany AG & Co. KGcoreChannel Partner/ Reseller/ DistributorGlobal IT infrastructure and services company providing aurenz solutions to enterprise customers.
• Ostertag DeTeWe GmbHcoreChannel Partner/ Reseller/ DistributorTelecommunications systems integrator and distributor for business communications.
• Spie Comnet GmbHcoreChannel Partner/ Reseller/ DistributorCommunications and networks specialist providing integration services.
• Telekom Deutschland GmbHcoreChannel Partner/ Reseller/ DistributorGermany's leading telecommunications provider reselling aurenz UC analytics solutions.
• T-Systems International GmbHcoreChannel Partner/ Reseller/ DistributorDeutsche Telekom's enterprise IT services subsidiary providing global systems integration.
• Conscia Deutschland GmbHcoreChannel Partner/ Reseller/ DistributorIT infrastructure and networking solutions provider specializing in unified communications.
• Medialine Communications GmbHcoreChannel Partner/ Reseller/ DistributorUnified communications specialist providing sales and integration services.
• BechtlecoreChannel Partner/ Reseller/ DistributorLarge IT system house and reseller with extensive enterprise customer base across Germany and Austria.
• Computacenter AG & Co. oHGcoreChannel Partner/ Reseller/ DistributorMajor IT infrastructure partner and reseller serving enterprise customers.
• BechtlecoreChannel Partner/ Reseller/ DistributorIT system house operating across Germany, Austria, and Switzerland with broad enterprise reach.
• ALSOminorChannel Partner/ Reseller/ DistributorTechnology distributor and solution provider for IT channels.
• KOMSA AGcoreChannel Partner/ Reseller/ DistributorIT distribution company specializing in telecommunications and IT solutions.
• AvayacoreTechnology or IntegrationAvaya DevConnect Technology Partner with certified compliance for Aura Rls 8.1 and IPO R11 systems.
• CiscocoreTechnology or IntegrationSolution Partner 360 with certified solutions for Cisco UCM 12.0 and CUCM 15.
• Alcatel-Lucent EnterprisecoreTechnology or IntegrationCertified partner for OmniPCX Enterprise, OmniPCX Office, and OXO Connect systems.
• STARFACEcoreTechnology or IntegrationCertified partner with iQueue pro UC-Analytics specifically designed for STARFACE platforms.
• SwyxcoreTechnology or IntegrationCertified partner with Swyx Analytics product specifically for SwyxWare and NetPhone.
• UnifycoreTechnology or IntegrationCertified partner for OpenScape Business, OpenScape Voice, and OpenScape 4000 systems.
• RingCentralcoreTechnology or IntegrationRingCentral ISV Partner with Presence Hub integration for RingCentral platform.
• MicrosoftcoreTechnology or IntegrationMicrosoft Teams integration via Presence Hub (available on Microsoft AppSource) and QueuePilot. Multi-tenant cloud service seamlessly connected to Microsoft Teams tenant.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TEOCO: TEOCO provides analytics, assurance, and optimization solutions for telecom service providers — comparable to Aurenz's billing/accounting solutions for telecom and IT service provider customers. Both address CDR-based cost allocation and fraud detection at carrier scale.
• ASC Technologies: ASC Technologies is a German-headquartered provider of recording, analytics, and quality management for contact center and UC environments. It is a direct peer — both companies serve European enterprises with analytics and call accounting layered on UC/PBX platforms, with overlapping DACH customer bases.
• Martello Technologies: Martello provides UC performance monitoring and analytics for Microsoft Teams, Cisco, and other UC platforms — directly comparable to Aurenz's UC-Analytics and Presence Hub offerings. Both vendors compete for visibility into enterprise unified communications estates.
• Veramark (vTECH): Veramark offers call accounting and telecom management solutions, historically competing with Aurenz in mid-market enterprise deployments. Both companies address UC/PBX call cost allocation and reporting use cases for IT and finance teams.
• IR Prognosis: IR Prognosis (Integrated Research) provides real-time performance monitoring and analytics for UC, contact center, and collaboration environments. It competes with Aurenz in the broader UC analytics category, with comparable dashboards for service levels and call quality.
• ISI Telemanagement Solutions: ISI provides call accounting, CDR reporting, and telecom expense management software comparable to Aurenz's AlwinPro UC-Edition. It targets enterprise customers across multiple PBX platforms with similar feature sets around cost allocation and fraud detection.
• Enghouse Networks (CallSuite / VeraSMART): Enghouse Networks provides call accounting and UC analytics solutions comparable to Aurenz's AlwinPro and UC-Analytics products. It competes in the same PBX-agnostic call accounting niche, particularly for enterprise and SMB telecom expense management.

Broad incumbents

• Genesys Cloud CX: Genesys is a broad incumbent in contact center and CCaaS, offering native analytics, workforce engagement, and reporting that overlap with Aurenz's DynamicTeams, QueuePilot, and UC-Analytics capabilities. Genesys is also an integrated platform for Aurenz's Presence Hub, representing both partner and competitor dynamics.
• Microsoft (Teams): Microsoft Teams is both Aurenz's largest ecosystem partner (Presence Hub, QueuePilot integrate with Teams) and a broad incumbent whose native analytics and Teams Phone capabilities increasingly compete with third-party UC analytics layers.

Emerging players

• Telchemy: Telchemy provides voice quality analytics (VQmon) used in UC and contact center environments — comparable to Aurenz's voice quality analyses feature for Cisco UCM. Telchemy is more specialized in call quality metrics, while Aurenz is broader in PBX call accounting.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/aurenz
• YouTubeyoutube.com/user/AurenzGmbH
• LinkedInlinkedin.com/company/aurenz-gmbh-software-&-consulting

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aurenz