What Telchemy does

Telchemy, Incorporated is a privately-held software company founded in 1999 by Dr. Alan Clark and headquartered in Alpharetta, Georgia. The company develops real-time analytics software for IP-based voice, video, and data service quality monitoring. Its flagship technology, VQmon, applies proprietary perceptual quality algorithms to generate Mean Opinion Score (MOS) metrics for IP communications and is embedded in over 600 million endpoints worldwide through OEM licensing arrangements with more than 150 companies. The product portfolio is structured as a platform-plus-modules architecture: SQmediator serves as the central cloud-native, multi-tenant analytics hub (scales to over 1 million active test agents), with SQprobe (virtualized passive monitoring for SDN/NFV capable of 50,000+ concurrent calls), DVQattest (distributed active test agents), Embiot (ultra-lightweight IoT/edge analytics at 100-300 kbyte footprint), SQlive (endpoint monitoring), and VQcapture/VQanalyzer (packet capture and forensic analysis) as supporting modules. The technology consumes less than 0.001 MIPS per VoIP call and uniquely analyzes encrypted media streams without requiring decryption.

Telchemy monetizes through three primary channels. (1) OEM and software licensing: over 150 companies have licensed Telchemy analytics for embedding into IP phones, chipsets/DSPs, gateways, networking equipment, and test instrumentation, generating per-unit royalty income across hundreds of millions of deployed endpoints. (2) Direct enterprise and government sales: SQmediator, SQprobe, and DVQattest are sold directly for managing business-critical VoIP and Video services, including Microsoft Teams, Zoom, Cisco Webex, and Google Meet quality monitoring. (3) Indirect sales through channel partners, resellers, VARs, and system integrators marketing the software into vertical and geographic markets. Pricing is quote-based across all tiers with multi-year contracts typical for service-provider and OEM engagements. The company holds over 20 granted patents covering perceptual quality estimation, encrypted media analysis, content type detection, and dynamic QoS monitoring, and has led the development of industry reporting protocols including RFC 3611 (RTCP XR) and RFC 6035 (SIP Voice Quality Reporting).

Telchemy serves service providers (VoLTE/ViLTE, OTT video streaming, hosted PBX), enterprises with distributed workforces (collaboration platform monitoring), government and defense (encrypted communications analysis; the US Department of Defense and General Dynamics Information Technology are named customers), and IoT manufacturers (via Embiot edge analytics). Named OEM and channel partners span telecommunications infrastructure (Cisco, Avaya, Mitel, Ericsson, Ribbon Communications, ADTRAN, Intel), test and measurement (Spirent, Keysight, Fluke Networks, EXFO, NETSCOUT), and UCaaS application providers (Endace, Losant, Yealink, Snom, Grandstream, Poly, Texas Instruments, CounterPath). The company operates with approximately 11-50 employees, has remained founder-led throughout its 25+ year history without disclosed external funding rounds, and maintains active standards-body participation across ATIS, ETSI, IETF, and ITU.

Name

Telchemy

Legal name

Telchemy, Incorporated

Website

https://telchemy.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Telchemy develops real-time analytics software for IP-based voice, video, and data service quality. Its VQmon perceptual quality technology is embedded in 600M+ endpoints via OEM licensing with 150+ companies, serving service providers, enterprises, and government customers.

Ownership category

akta.pro rank

Product category

Network Performance Monitoring Software

NAICS

Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)

Keywords

• Voice quality analytics
• Video performance monitoring
• QoE measurement software
• Embedded device analytics
• Unified communications monitoring

Headquarters

HQ city

Duluth

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing and OEM Licensing: Telchemy licenses its analytics software to equipment manufacturers who integrate it into their products. Over 150 companies have licensed Telchemy analytics software and integrated it into or with their products and technologies. The software has been ported to a wide range of hardware and software platforms.
2. Direct Sales to Enterprises and Governments: Enterprise and government sales through direct engagement for managing business-critical VoIP and Video services. Products include SQmediator, SQprobe and DVQattest for monitoring live traffic or active testing.
3. Indirect Sales through Channel Partners: Sales through resellers, VARs, and system integrators who market VoIP and Video analytics software to key vertical and geographic markets. Products provide performance management infrastructure complementary to IP phones, gateways and other products.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Telchemy develops real-time analytics software for monitoring and managing the quality of IP-based voice, video, and data services. Its core product, VQmon, uses perceptual algorithms to generate Mean Opinion Scores (MOS) for IP-based communications, deployed in 600 million+ endpoints. The portfolio is anchored by SQmediator, a cloud-native multi-tenant analytics platform that aggregates data from passive probes, active test agents, endpoint monitors, and IoT edge analytics modules.

Product overview

Telchemy offers a comprehensive portfolio of voice and video quality management products built around its core VQmon perceptual quality assessment technology. The platform-plus-modules architecture centers on SQmediator as the central analytics hub, which aggregates data from multiple collection agents including SQprobe (passive monitoring), DVQattest (active testing), SQlive (endpoint monitoring), and Embiot (IoT analytics). Supporting tools include VQcapture and VQanalyzer for packet capture and forensic analysis. The technology is embedded across hundreds of millions of endpoints and supports major UCaaS platforms including Microsoft Teams, Zoom, Google Meet, and Webex.

Differentiator

Problem solved

Functional benefit

Brands

• VQmon: Most widely deployed technology for analyzing the performance of IP based voice and video services
• SQmediator
• SQprobe
• DVQattest
• Embiot
• VQcapture
• SQlive
• Embedded Device Analytics

Products and services

• VQmon Telchemy's flagship voice and video quality assessment technology using perceptual algorithms to generate real-time Mean Opinion Scores (MOS) for IP-based communications. Deployed in over 500 million endpoints since 2001 and licensed by 150+ companies for embedding in IP phones, chipsets, gateways, routers, and test equipment.
• SQmediator Cloud-native multi-tenant analytics platform aggregating data from VQmon-based sources for active and passive monitoring of voice, video, and IoT services. Includes QoE reports, real-time alerts, customizable dashboards, and a web services API for external management system integration. Validated by Tolly Group to scale to over 1 million active test agents.
• SQprobe High-capacity pure-software passive monitoring probe that captures and analyzes voice and video traffic for SDN, NFV, and cloud environments. Supports monitoring for Microsoft Teams, Zoom, WebEx, and Google Meet, and can handle 50,000+ simultaneous VoIP calls and videoconferencing sessions at Gigabit speeds on generic hardware.
• DVQattest Distributed active test agent that generates realistic synthetic voice, video, and data traffic for proactive network monitoring and troubleshooting. Supports Zoom, Microsoft Teams, Webex, and Google Meet test scenarios with TLS encryption.
• SQlive Lightweight endpoint performance monitoring agent providing real-time visibility into device-level voice and video quality from the user perspective for videoconferencing and VoIP services.
• Embiot Ultra-lightweight embedded analytics agent for IoT and sensor applications with a 100-300 kbyte footprint. Performs edge analytics on connected device data, enabling local data extraction without Cloud dependency using a flow computing/dataflow model.
• VQcapture Console-based high-speed packet capture utility for voice, video, and data analytics, enabling detailed forensic investigation of quality issues.
• VQanalyzer Post-capture analysis software that processes captured packets to diagnose voice and video quality issues. Integrated with EndaceProbes for enterprise-scale forensic analysis capabilities.

Quantifiable outcome

• Over 600 million VQmon agents deployed worldwide
• +4 more outcomes

Named customers20 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core.

• EndacecoreTechnology or Integration · 30 May 2024Integration partnership combining Endace's always-on packet capture with Telchemy's SQmediator for optimized unified communications monitoring. EndaceProbes provide enterprise-class, highly-scalable, always-on packet capture to accurately record weeks or months of network traffic. Turnkey integrations with Telchemy's SQmediator enable fast, accurate network investigation and remediation with one-click access to packet-level data.
• Texas InstrumentscoreOEM/ Whitelabel/ Licensing PartnerVQmon embedded performance analysis technology integrated into Texas Instruments VoIP chipsets and DSPs, enabling embedded call performance monitoring functionality across a wide variety of business and consumer products.
• AvayacoreOEM/ Whitelabel/ Licensing PartnerVQmon/EP integrated into Avaya IP phones providing built-in support for industry-standard SIP QoE (RFC 6035) and RTCP XR (RFC 3611) reporting protocols for enterprise network call quality monitoring.
• MitelcoreOEM/ Whitelabel/ Licensing PartnerMitel business communications systems incorporate Telchemy VQmon/EP technology for embedded VoIP performance monitoring and call quality analysis.
• Poly (Plantronics)coreOEM/ Whitelabel/ Licensing PartnerPoly communication devices integrate Telchemy VQmon technology for real-time call quality monitoring and performance analysis.
• YealinkcoreOEM/ Whitelabel/ Licensing PartnerYealink UC terminal products integrate VQmon/EP for built-in call quality reporting and performance monitoring capabilities.
• SnomcoreOEM/ Whitelabel/ Licensing PartnerSnom professional and enterprise VoIP telephones incorporate Telchemy embedded analytics technology for call quality monitoring.
• GrandstreamcoreOEM/ Whitelabel/ Licensing PartnerGrandstream VoIP products and solutions incorporate Telchemy analytics technology for voice quality monitoring and performance management.
• CounterPathcoreOEM/ Whitelabel/ Licensing PartnerCounterPath softphone clients integrate VQmon/EP software libraries for efficient, real-time call quality analysis and performance metrics reporting.

Scale indicators9 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• AudioCodes: AudioCodes provides VoIP technologies, session border controllers, and voice analytics for enterprises and service providers. Both companies operate in the IP voice quality monitoring and UC performance management space.
• NETSCOUT Systems: NETSCOUT provides network performance management and service assurance solutions that overlap directly with Telchemy's SQmediator/SQprobe monitoring portfolio. Both serve service providers and large enterprises for IP voice/video quality and packet-based service monitoring.
• EXFO: EXFO provides test orchestration and performance intelligence solutions for telecom networks and incorporates Telchemy analytics. Both companies target service providers and equipment manufacturers for QoS/QoE monitoring and assurance.
• Spirent Communications: Spirent provides test and measurement solutions for communications technologies and is both a Telchemy technology partner and a competitor in voice/video performance testing for service providers and equipment manufacturers.
• Endace: Endace provides always-on packet capture and integrates with Telchemy's SQmediator/VQanalyzer for unified communications QoE monitoring. Both serve enterprises needing forensic network investigation and voice/video quality diagnostics.
• Keysight Technologies: Keysight delivers electronic measurement solutions that integrate Telchemy technology for communications testing. Overlap is direct in network monitoring, voice/video quality assurance, and service provider test infrastructure.

Broad incumbents

• Poly (HP): Poly (now part of HP) licenses VQmon technology for its communication devices and competes broadly in the UC endpoint and headset market. Both companies target enterprise voice/video collaboration quality.
• Ribbon Communications: Ribbon provides communications software and IP/network solutions that integrate Telchemy technology while also competing in the broader real-time communications and session management market serving service providers and enterprises.
• Cisco (ThousandEyes): Cisco licenses Telchemy's VQmon for its IP phones and competes broadly in UC/network monitoring via ThousandEyes and Webex Control Hub. As a Telchemy customer and broader UC/network vendor, Cisco represents both partnership and competitive overlap.

Emerging players

• CounterPath (now Alianza): CounterPath (acquired by Alianza) integrated VQmon/EP into its softphone clients. Comparable as a soft client vendor serving UC and VoIP service providers with embedded quality monitoring needs, though now operating within a broader communications platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/telchemy

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telchemy