What Encom Conseil does

Encom Conseil is a French managed-services company founded in 1999 that delivers unified communications, fibre connectivity, and integrated security to small and medium enterprises, primarily in France. The company positions itself as the #1 3CX integrator in the country at the Titanium partner tier, providing hosted PBX/VoIP deployments based on the 3CX platform, custom developments such as intelligent and geographic call routing, voice-recognition menus, post-call IVR satisfaction surveys, and CRM/database integrations. Complementary offerings include WatchGuard-based managed security appliances, Colt fibre optic connectivity with up to 100 Gbps guaranteed bandwidth, enterprise mobile plans on Orange and Bouygues networks, and Qualiopi-certified 3CX training programs eligible for up to 100% OPCO funding.

The company operates six French offices (Paris HQ plus Toulouse, Rennes, Le Fenouillet, Mouans-Sartoux, and Chaponost) and a London office, serving over 1,300 business clients and handling more than one million calls per day across the customer base. Notable logos include SII, The Kooples, Veja, Tod's, Stannah, BMW-Mini Charles Pozzi, Voyageurs du Monde, Beachcomber Tours, CGPA, and Solutions 30. Revenue is generated through a mix of recurring subscription streams (3CX per-channel licensing, Colt fibre bandwidth, managed security, mobile plans), project-based professional services for custom 3CX development, hardware resale (Yealink, Snom, Fanvil, EPOS), and training. Go-to-market combines direct field and inside sales with a structured partner/reseller channel targeting DSI externalized consultants, ESNs, and telecom distributors, supported by content marketing, webinars, and a YouTube library.

The leadership is founder-led, with Jean-Marc Guibert as President since inception and a management team covering operations, customer relations, delivery and training, IT services, HR, and support. Strategic positioning emphasizes proximity, human scale, and end-to-end managed delivery contrasted with large impersonal telecom vendors, augmented by an environmental partnership with Reforest'Action that plants trees annually per new client.

Name

Encom Conseil

Legal name

ENCOM CONSEIL

Website

https://encom-conseil.fr

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Encom Conseil is a French managed-services provider founded in 1999 that delivers 3CX unified communications, Colt fibre connectivity, and WatchGuard security to over 1,300 SME clients in France, operating from six regional offices and a London hub.

Ownership category

akta.pro rank

Product category

Unified Communications & Managed Telecom Services

NAICS

Computer Systems Design Services (541512)

SIC

Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud Connectivity Brokerage, Aggregation & Managed Interconnect (HDABALAJ)

Keywords

• Unified communications services
• Hosted VoIP telephony
• Fibre optic connectivity
• Managed network security
• Business mobile plans

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain, Infrastructure, Others

Revenue model

1. Unified Communications as a Service (3CX): Recurring subscription-style revenue from the provision of hosted 3CX PBX services, including per-channel or per-user licensing, call routing, presence, and collaboration features. Revenue is recurring as clients pay ongoing fees for service access.
2. Fibre Optic Connectivity: High-bandwidth internet access sold to enterprises, featuring guaranteed symmetric speeds up to 100 Gbps through the Colt network. Revenue is recurring based on contracted bandwidth and service level agreements.
3. Managed Security Services: WatchGuard-based integrated security solutions deployed and managed by Encom, including firewall, antivirus, IPS, and web filtering. Revenue may be bundled with connectivity or sold as a separate managed service.
4. Enterprise Mobile Plans: No-commitment mobile plans for businesses offering unlimited usage on Orange or Bouygues networks, bundled with convergence features that integrate mobile with the 3CX system.
5. Training Services: 3CX training programs for administrators and users, funded up to 100% by OPCO (French professional training fund). Offered as instructor-led sessions (4 hours admin, 2 hours user).
6. Hardware Sales: Sale of compatible hardware including IP phones (Yealink, Snom, Fanvil), headsets (EPOS), and DECT devices. One-time hardware purchase or bundled with service contracts.
7. Custom 3CX Development and Integration: Custom development services connecting client databases with 3CX telephony, including CRM integrations, intelligent routing configurations, and voice recognition implementations. Billed as project-based professional services.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Encom Conseil is a French managed services integrator that deploys and supports 3CX unified communications (hosted cloud PBX/VoIP), Colt fibre optic Internet access, and WatchGuard-based managed security for SMEs and mid-market enterprises. The company resells and manages the underlying technology platforms, adds custom 3CX development (intelligent routing, geographic routing, voice recognition, CRM integrations), delivers Qualiopi-certified 3CX training, and operates a partner/reseller channel across France.

Differentiator

Problem solved

Functional benefit

Products and services

• 3CX Hosted Unified Communications (Cloud PBX / VoIP) Hosted, recurring 3CX cloud PBX service for businesses, providing per-channel/per-user licensing, call routing, presence, web meetings, chat, mobile softphone apps, and remote-work collaboration features. Tiered by user count (1-19, 20-99, 100-500, 500+ users). Deployed and managed by Encom as France's #1 Titanium 3CX integrator for SMEs and enterprises.
• Fibre Optic Internet Access (Colt) High-bandwidth, guaranteed symmetric Internet access up to 100 Gbps delivered over the Colt fibre optic network, with 99.90%-99.99% availability SLAs and 2h-4h restoration commitments. Sold by Encom on monthly recurring bandwidth contracts in three tiers (100M-400M, 400M-1Giga, 1Giga+). Includes standard ENCOM fiber pricing model with bundled quotes.
• Managed Security Services (WatchGuard integrated suite) Deployed and managed WatchGuard appliances providing next-generation firewall, QoS for VoIP prioritization, failover rules, VPN, gateway antivirus, web reputation, URL filtering, IPS, spam blocking, and application control. Offered as managed services to SMEs for voice/data security and network reliability.
• Enterprise Mobile Plans No-commitment business mobile plans on Orange and Bouygues networks, offered in three volume tiers (1-9, 10-49, 50+ mobiles) with unlimited usage, convergence features that integrate mobile with 3CX, porting, eSIM, and Wi-Fi calling. Includes additional discounts for existing 3CX clients.
• Custom 3CX Development & Integration Services Project-based professional services connecting client databases with 3CX telephony, including CRM integrations (Salesforce, Zendesk, Freshdesk, SugarCRM), intelligent routing configurations, voice recognition routing, geographic routing, and post-call customer satisfaction surveys. Built on the 3CX open API platform.
• 3CX Training Programs (Qualiopi-certified, OPCO-funded) Instructor-led training for 3CX administrators (4 hours) and end users (2 hours), delivered by Qualiopi-certified Encom trainers. Eligible for OPCO funding up to 100% of pedagogical costs for French companies, with some OPCOs paying Encom directly. Drives adoption, lock-in, and recurring revenue from existing client bases.
• Compatible Telephony Hardware Resale Sale of compatible endpoints and accessories, including IP phones (Yealink, Snom, Fanvil), headsets (EPOS), and DECT devices, sold as standalone one-time hardware purchases or bundled with hosted 3CX service contracts.
• 3CX International (multi-country unified communications) International 3CX deployments with number portability across 40+ countries via Voxbone and OpenIP SIP trunking, centralizing communications for enterprises with multi-site operations. Hosted on OVH (Europe) and AWS (global) infrastructure for data residency and availability.

Quantifiable outcome

• Over 1 million calls handled per day across the customer base
• +3 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• 3CXcoreTechnology or Integration3CX is Encom's core technology platform and reference partner. As the self-described #1 3CX integrator in France with over 25 years of 3CX expertise, Encom has a privileged partnership with 3CX at the Titanium Partner level, enabling it to offer unified communications, VoIP, remote work, and call center solutions. The partnership includes access to development APIs, training materials, and co-marketing resources.
• ColtcoreTechnology or IntegrationColt provides the fibre optic network backbone for Encom's high-bandwidth connectivity services. Colt operates across 30+ countries with 57,000 km of fibre, 24,000+ buildings connected, and 20 data centres. Encom resells Colt connectivity with guaranteed bandwidth up to 100 Gbps, 99.90-99.99% SLA, and 2h-4h restoration commitments.
• OpenIPcoreTechnology or IntegrationOpenIP is described as France's leading SIP Trunking provider, chosen by Encom for managing outbound calls from France. The partnership provides high-quality, reliable call connectivity for Encom's 3CX clients making calls from French territory.
• VoxbonecoreTechnology or IntegrationVoxbone provides global number portability services, enabling Encom to offer telephone number portability across up to 40 countries for international 3CX deployments. This is a critical enabler for Encom's 3CX international product offering.
• Reforest'ActionminorOthersEncom has partnered with Reforest'Action, a social enterprise specializing in reforestation in France. For every new client, Encom plants trees annually. For example, subscribing to 20 channels plants 20 trees per year. Over 5,000 trees have been planted near Paris, Nantes, and Montpellier.
• WatchGuardcoreTechnology or IntegrationWatchGuard is the integrated security partner referenced throughout the site. Encom deploys WatchGuard appliances as the core of its managed security offering, providing next-generation firewall, antivirus, IPS, web filtering, and application control features.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• RingCentral: Global UCaaS incumbent offering cloud PBX, contact center, and collaboration competing head-on with 3CX in the SME/mid-market segment, including in France, where Encom also sells.
• Zoom (Zoom Phone): Zoom Phone is a cloud PBX offering competing directly with 3CX in the SMB communications market; its bundling with Zoom Meetings pressures Encom's standalone PBX value proposition.
• Cisco (Webex Calling): Cisco's Webex Calling and BroadWorks platforms compete with 3CX in the hosted PBX market; Cisco's global channel and enterprise reach put pressure on regional integrators like Encom.
• Microsoft (Teams Phone): Microsoft Teams Phone, integrated with Microsoft 365, is the dominant competitive threat to standalone 3CX deployments among SMEs — Encom itself integrates with Teams but competes against it for primary telephony.
• 8x8: Global cloud communications and contact-center provider competing with 3CX-style hosted PBX deployments in the SME and mid-market across Europe and worldwide.
• Alcatel-Lucent Enterprise: French-headquartered enterprise communications vendor offering on-prem and cloud PBX, contact center, and networking solutions that overlap with Encom's SME/enterprise communications and connectivity offering.

Direct peers

• Hexatel: French VoIP/UC operator and integrator serving SMEs with hosted telephony and connectivity, overlapping Encom's SME target market, French footprint, and bundled telecom-plus-internet value proposition.
• Wildix: European-headquartered UCaaS vendor offering hosted PBX, collaboration, and contact-center solutions to SMBs and mid-market — a direct functional competitor to Encom's 3CX-based stack across similar customer profiles.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@encomconseil1885/videos
• LinkedInlinkedin.com/company/encom-conseil

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Encom Conseil