CannabisBPO

What CannabisBPO does

CannabisBPO is a specialty business process outsourcing (BPO) provider delivering contact center solutions exclusively to the cannabis industry. Founded in 2018 and headquartered in Alpharetta, Georgia, with a second headquarters in Moncton, Canada, the company operates 24/7 multilingual support across phone, email, text, mail, live chat, and social media channels. The company is structured as a sister entity to PharmaCentra, LLC and Concentra Solutions, Inc., sharing CEO Dan Berman across all three organizations. The cannabis-specific value proposition draws on 25+ years of pharmaceutical and quality assurance experience inherited from the sister companies, positioning compliance and brand integrity as core differentiators versus generalist BPOs.

The core product is a custom contact center solution with both inbound and outbound capabilities covering customer service, sales support, and technical support, sold under flexible pricing models with dedicated or shared agents billed monthly. Beyond core contact center services, the company layers in Strategic Support, Sales/Marketing Support, and Technical Support modules, and has built integration partnerships with Zendesk (customer support platform), TruTrace Technologies (blockchain-secured medical cannabis ecosystem), and MobiusPay (high-risk merchant services). Distribution is anchored by partnerships with cannabis industry associations (NCIA, NJCBA) and event-based lead generation through CannaTech, World Cannabis Congress, and The CBD Show.

The business model is enterprise field sales-led, targeting cannabis dispensaries, multi-state operators (MSOs), CBD companies, and cannabis conferences, supported by an advisory board that includes former FDA, Constellation Brands, Coca-Cola, and Lockheed Martin executives. Revenue is generated on a managed services basis under monthly billing, though no revenue figures are publicly disclosed. The company is privately held with no disclosed funding rounds or institutional investors.

Name

CannabisBPO

Legal name

CannabisBPO

Website

https://cannabisbpo.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

CannabisBPO is a specialty contact center BPO serving the cannabis industry, providing 24/7 multilingual customer service, technical support, and sales support via phone, chat, email, text, mail, and social channels from USA and Canada locations.

Ownership category

akta.pro rank

Headquarters

HQ city

Americus

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contact Center Outsourcing Services: CannabisBPO provides custom contact center solutions including inbound and outbound services such as customer service, sales, and technical support. They offer multiple pricing options with dedicated or shared agents.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

CannabisBPO designs and operates custom contact center solutions for cannabis industry businesses, providing 24/7 multilingual inbound and outbound services across phone, email, text, mail, chat, and social media. Offerings include customer service, sales support, technical support, and compliance-aware engagement, delivered through dedicated or shared agent pools from USA and Canada locations with monthly billing.

Product overview

CannabisBPO is the cannabis industry's first dedicated contact center solutions provider, offering a comprehensive suite of BPO services built around its core Contact Center Solutions platform. The company provides 24/7 multilingual contact center services from USA and Canada locations, with multiple pricing options including dedicated or shared agents. The product portfolio consists of multiple service channels (Phone Support, Live Chat Support, Text Support, Email Support, Mail Support, and Social Media Support) that work together to deliver inbound and outbound services including customer service, sales, and technical support. Additional service modules include Strategic Support and Sales/Marketing Support to help cannabis businesses drive revenue, mitigate risks, and maintain brand integrity.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center Solutions Custom contact center solutions for cannabis industry businesses, providing inbound and outbound customer service, sales support, and technical support across multiple communication channels with 24/7 multilingual coverage from USA and Canada operations. Flexible dedicated or shared agent options are available with monthly billing.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature1 record

Partnerships

Eight partnerships are on record, tiered core, minor and major.

• MobiusPaycoreStrategic or Co-development Partner · 10 August 2022Partnership with MobiusPay for white glove merchant services and redundancy planning. MobiusPay provides payment processing services to digital and brick-and-mortar businesses, particularly those deemed high-risk by financial institutions.
• ZendeskcoreTechnology or Integration · 7 June 2021Working cooperation with Zendesk to enhance CannabisBPO's suite of customer support services. Integration to bring customer support excellence to the cannabis industry.
• TruTrace TechnologiescoreStrategic or Co-development Partner · 3 March 2021Partnership to provide a blockchain-secured ecosystem for the medical cannabis industry. Support for clinical trial ecosystem built on standardized protocols and testing of cannabis products.
• The CBD Show / RASB MediaminorGTM or Marketing Partner · 29 January 2020Partnership to provide contact center support for The CBD Show in London. Ensured customer journey aligned with RASB Media and CBD Show brand standards.
• World Cannabis Congress / CivilizedminorGTM or Marketing Partner · 5 June 2019Contact center concierge partnership for the World Cannabis Congress event. Provided white glove experience for delegates at the exclusive cannabis conference.
• National Cannabis Industry Association (NCIA)majorGTM or Marketing Partner · 29 April 2019Partnership to promote NCIA Lobby Days in Washington D.C. CannabisBPO is a member and sponsor of NCIA events, engaging with legislators and advocating for federal cannabis reforms.
• CannaTech/iCAN: Israel CannabismajorStrategic or Co-development Partner · 26 March 2019Expanded partnership with CannaTech and iCAN: Israel Cannabis. CannabisBPO provides 24/7 live chat, email handling, and outbound/inbound sales support for global cannabis conferences. Partnership provides entrepreneur relationship rates for iCAN incubator companies.
• New Jersey CannaBusiness Association (NJCBA)majorStrategic or Co-development Partner · 17 May 2018Strategic alliance with New Jersey's first and largest cannabis business advocacy group. Partnership to expand services to the New Jersey cannabis market and provide professional support to association members.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Sutherland Global: Global digital transformation and BPO operator with deep regulated-vertical experience. Comparable end-to-end contact center, sales support, and technical support capabilities for large enterprise clients.
• TaskUs: Publicly traded digital outsourcing and CX provider with strong presence in regulated industries (healthcare, fintech). Comparable inbound/outbound contact center, tech support, and trust & safety offerings; potential broad incumbent moving into cannabis.
• Teleperformance: One of the world's largest outsourced customer experience and contact-center providers with multilingual 24/7 operations. Direct analog to CannabisBPO's core managed-services offering but at materially greater global scale, posing competitive risk to cannabis-specific BPO contracts.
• Concentrix: Large global CX/BPO provider serving regulated industries including healthcare and consumer products. Comparable contact-center outsourcing model; a potential broad incumbent competing for cannabis operator contracts with greater scale and pricing power.
• TTEC Holdings: Global customer experience and BPO operator with significant digital and contact-center capabilities. Comparable service delivery model (inbound/outbound support, sales, technical support) for enterprise clients in regulated verticals including emerging cannabis-adjacent markets.

Emerging players

• Cova Software: Cannabis point-of-sale and retail technology provider. Adjacent rather than directly competing, but its dispensary customers are a natural referral pool for CannabisBPO's contact center services.
• Springbig: Cannabis-focused marketing automation and loyalty platform. Not a direct BPO competitor, but a complementary cannabis-tech vendor whose clients frequently purchase outsourced support services from CannabisBPO.

Direct peers

• FCR (First Call Resolution): Oregon-based contact center and BPO provider with operations serving multiple regulated verticals. Closest direct comparable in size and operating model to CannabisBPO; actively markets to cannabis-adjacent clients.

Others

• PharmaCentra: Sister company under shared CEO Dan Berman; provides pharmaceutical contact center and outsourced sales services. Directly comparable operating model and shared leadership/talent pool with CannabisBPO, and a key source of its 25+ years of pharma and QA experience.
• Concentra Solutions: Third sister entity under Dan Berman and Beth Holt, providing broader contact center / BPO services. Operates the same shared-services backbone as CannabisBPO and is a direct operational analog outside the cannabis vertical.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/cannabisbpo
• YouTubeyoutube.com/channel/UCzRWlRaV899vYrcffnN8Zkg
• Facebookfacebook.com/cannabpo
• LinkedInlinkedin.com/company/cannabisbpo
• Instagraminstagram.com/cannabisbpo

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CannabisBPO