Universe Home Services

What Universe Home Services does

Universe Home Services is a privately held, family-owned home services company founded in 1954 and headquartered in Farmingdale, New York. The company delivers HVAC, plumbing, electrical, indoor air quality, and appliance services to residential and commercial customers across Nassau and Suffolk Counties on Long Island, covering 27+ towns and villages with 24/7 emergency availability and same-day dispatch. Its operational scale, as disclosed on its website, includes 25,000+ homes serviced annually, 15,000+ heating and AC systems installed, and a 4.8/5.0 rating across 7,587 Google reviews.

The core service portfolio spans heating and cooling (furnaces, boilers, heat pumps, central AC, ductless mini-splits), plumbing (drain cleaning, water heaters, water treatment, sump pumps, fixtures), and electrical (panel upgrades, generators, EV chargers, solar, smart home automation). The underlying technology is operational rather than software-driven: scheduling and customer account management run through a ServiceTitan customer portal, and field service is delivered by multi-licensed technicians dispatched on-site. No proprietary software platform, API, or AI/ML capabilities are disclosed.

The business model combines transactional service revenue (per-job repair, maintenance, and installation) with equipment installation revenue (HVAC systems, water heaters, generators, EV chargers, solar) and a small recurring layer from the Home Comfort Club subscription at $49.99/month. Financing programs support larger installation purchases. Go-to-market is direct-to-consumer across Long Island via phone, online scheduling, and the customer portal, with marketing concentrated on Google reviews, website content, email/SMS, and promotional coupons. Partnerships with National Grid, PSEG Long Island, PHCC, Nexstar Network, and Moen extend demand channels and product adjacencies. The company has no disclosed funding rounds, acquisitions, or institutional ownership and operates as an independent family-controlled LLC.

Name

Universe Home Services

Legal name

Universe Home Services Holdings, LLC

Website

https://universehomeservices.com

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

11–50 employees

Short description

Universe Home Services is a family-owned home services company founded in 1954 that delivers HVAC, plumbing, electrical, and indoor air quality services to residential and commercial customers across Long Island's Nassau and Suffolk Counties.

Ownership category

akta.pro rank

Product category

Residential HVAC, Plumbing & Electrical Home Services

NAICS

Facilities Support Services (561210), Home and Garden Equipment Repair and Maintenance (811411)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Home Automation Hub/Platform Integration for Electrical & HVAC (e.g., HomeKit/Google/Alexa) (HSAOANAI)

Keywords

• Residential HVAC services
• Home plumbing services
• Electrical contractor services
• Home maintenance plans
• Commercial facility services

Headquarters

HQ city

Seaford

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Service and Repair: One-time service fees for HVAC, plumbing, and electrical repairs, maintenance, and installations. Revenue generated per job based on service type, complexity, and materials used.
2. Home Comfort Club Subscription: Monthly subscription membership program providing preventive maintenance services, priority scheduling, and discounts on repairs. Starting at $49.99/month.
3. Equipment Installation: Revenue from installing HVAC systems, water heaters, generators, electrical panels, and other equipment in residential and commercial properties.
4. Financing Program Revenue: Financing options available for customers to pay for larger installations over time, generating revenue through the financing arrangement.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Universe Home Services is a family-owned home services company that installs, repairs, and maintains residential and commercial HVAC, plumbing, and electrical systems across Long Island, NY. Core offerings include heating and cooling service and installation, plumbing repair and water heater services, electrical work (including EV chargers, generators, and panel upgrades), and indoor air quality solutions. Recurring revenue comes from the Home Comfort Club maintenance membership (starting at $49.99/month) and customer-financed installations.

Product overview

Universe Home Services is a family-owned home services company offering a unified portfolio of HVAC (heating and air conditioning), plumbing, and electrical services across Long Island, NY. The company operates as a single-service provider rather than a platform architecture, with core offerings in Heating & Cooling (including furnaces, boilers, heat pumps, ductless mini-splits, and thermostats), Indoor Air Quality (air purifiers, scrubbers, humidifiers), Plumbing (drain cleaning, water heaters, water softeners, filtration, sump pumps, fixtures), Electrical (EV chargers, generators, solar, smart home, panel upgrades), and Commercial Services. Add-on services include the Home Comfort Club maintenance membership plan ($49.99/mo) and financing options. The company has served Nassau and Suffolk Counties since 1954.

Differentiator

Problem solved

Functional benefit

Products and services

• Heating & Cooling (HVAC) Services Comprehensive residential HVAC services including heating system repair, installation, and replacement (furnaces, boilers, heat pumps, oil-to-gas conversions) and air conditioning services (central AC, ductless mini-splits, thermostat installation). Includes 24/7 emergency HVAC service. Targeted at Long Island homeowners in Nassau and Suffolk Counties.
• Plumbing Services Full-service residential plumbing including drain cleaning, hydro jetting, water heaters (tank and tankless), water softeners, water filtration systems, sump pumps, faucet and sink services, toilet repair, bathtub and shower installation, kitchen plumbing, outdoor kitchens, sewer services, and expansion tanks. Emergency plumbing service available. Targeted at Long Island homeowners.
• Electrical Services Complete residential electrical services covering EV chargers, indoor and outdoor lighting installation, ceiling fans, generators, solar installations, circuit breakers, electrical panel upgrades, smart home automation, electrical outlets, and surge protectors. Emergency electrical service available. Targeted at Long Island homeowners.
• Indoor Air Quality Services Indoor air quality improvement services including air purifiers, air scrubbers, humidifiers, and air handler services to enhance home air quality for Long Island homeowners.
• Commercial Services Commercial HVAC, electrical, and plumbing services for Long Island businesses, including the Universe CARE Program for commercial maintenance agreements.
• Home Comfort Club Maintenance Membership Membership-based maintenance plan offering scheduled tune-ups for HVAC, plumbing, and electrical systems with priority scheduling and member discounts on repairs. Service plans start at $49.99 per month. Targeted at Long Island homeowners seeking recurring preventive care.
• Universe CARE Program Commercial maintenance and service agreement program for Long Island business customers covering HVAC, plumbing, and electrical needs.
• Customer Financing for Installations Financing program that allows customers to spread payment for larger HVAC, plumbing, and electrical installations over time, supporting higher-ticket projects for Long Island homeowners.

Quantifiable outcome

• 25,000+ homes serviced annually
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor.

• National GridminorGTM or Marketing PartnerNational Grid Value Plus Installer partnership. Universe Home Services is a certified Value Plus Installer for National Grid utility programs, allowing them to offer rebates and incentives to customers for qualifying energy-efficient equipment installations.
• PSEG Long IslandminorGTM or Marketing PartnerPSEG Long Island rebate programs available for qualifying HVAC upgrades including heat pump installations and ENERGY STAR equipment. Universe Home Services helps customers access utility rebates when upgrading to energy-efficient systems.
• PHCC (Plumbing-Heating-Cooling Contractors Association)minorStrategic or Co-development PartnerTrade association membership providing access to industry best practices, training resources, and networking with other HVAC, plumbing, and electrical contractors.
• Nexstar NetworkminorStrategic or Co-development PartnerIndependent contractor network providing Universe Home Services with access to vendor programs, training, and best practices shared across member companies.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• A.J. Perri: Long Island/New Jersey residential HVAC, plumbing, and electrical services provider. Closest direct peer operating across overlapping Long Island geography with comparable full-service home comfort offering.
• Petro Home Services: Northeast U.S. provider of home heating, cooling, plumbing, and electrical services with strong Long Island presence. Comparable residential services breadth and energy-equipment installation business.
• Cool Cat Heating & Cooling: Long Island-based HVAC and home comfort provider offering residential heating, cooling, and indoor air quality services. Direct competitor in the same Nassau/Suffolk service territory with overlapping multi-trade positioning.
• Binsky Home Services: New Jersey-based residential HVAC, plumbing, and electrical service company. Highly comparable multi-trade, family-operator model with similar 24/7 emergency, maintenance membership, and install capabilities.

Others

• Carrier: Major HVAC equipment manufacturer whose products Universe installs and services. Comparable as an ecosystem participant shaping equipment specifications, warranty programs, and contractor economics for Universe's core category.
• Trane Technologies: Global HVAC equipment manufacturer and brand that supplies residential heating and cooling equipment. Comparable as an upstream supplier and ecosystem participant in Universe's installed base and service work.
• Angi: Lead-generation platform connecting homeowners with local service professionals including HVAC, plumbing, and electrical contractors. Comparable as a customer acquisition channel and indirect competitive force shaping the local services market.

Broad incumbents

• HomeServe USA: National home repair services network and warranty provider. Comparable through its role in connecting homeowners with plumbing, HVAC, and electrical contractors, though operating a marketplace model rather than direct service.
• ARS / Rescue Rooter: National residential HVAC, plumbing, and electrical services platform. Operates at greater scale across multiple U.S. markets with similar multi-trade service model, representing a larger competitive incumbent.
• Neighborly (Mr. Rooter / Mr. Electric): Franchise parent of Mr. Rooter (plumbing) and Mr. Electric, with overlapping residential trade service offerings. Comparable multi-trade services brand portfolio competing for similar homeowner customers.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/UniverseHomeServices
• Xx.com/UniverseHomeLI
• LinkedInlinkedin.com/company/universe-appliance-repairs-inc

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Universe Home Services