Name

navitend

Legal name

navitend

Website

https://navitend.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design Services (541512), Computer Facilities Management Services (541513), Other Computer Related Services (541519), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industry

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud computing services
• IT helpdesk support
• VoIP phone systems

Headquarters

HQ city

Stanhope

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Subscription): Monthly recurring fee for managed IT services covering helpdesk support, security monitoring, patch management, and device management. Billed per device and per user.
2. Backup and Disaster Recovery (BDR) - Hardware + Monthly Storage: BDR device purchased as one-time hardware fee ($1,000 to several thousands) plus monthly fee for offsite data storage. Smaller businesses can get BDR benefits for as low as $125/month.
3. Password Management Subscription: Subscription service offered either per user or site-license. Includes one-time onboarding process.
4. DNS Filtering / Web Content Filtering: Optional web filtering based on genre or specific sites requires a one-time setup fee plus monthly per-user fee. Malicious site filtering is included in standard managed services.
5. IT Consulting and Project Services: One-time project fees for cloud migrations, custom software development, IT implementations, HIPAA compliance projects, and VoIP system installations.
6. IT for Remote Professional Organizations: Per device and per user licensing for distributed workforces. Device license ~$20/month, user license ~$45/month, Microsoft 365 full suite ~$25/month.
7. Sophos Endpoint Security (Per Device/Month): Managed endpoint security licensed on a per device, per month basis using Sophos platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

navitend is a Managed Services Provider (MSP) that sells, services, and supports traditional and cloud computing solutions for businesses, professional practices, and non-profit organizations with 15 to 200 users. Its core offering combines 24/7/365 IT helpdesk support, managed security services (Proventiv platform), proactive patch management, backup and disaster recovery, VoIP/UCaaS phone systems via BRANCHX, cloud computing services on Microsoft 365, and strategic IT planning via FlightPlan vCIO.

Product overview

navitend is a Managed Services Provider (MSP) offering a comprehensive portfolio of IT services for small to mid-sized organizations (15-500 users). The core offering consists of Managed Services with 24/7 IT Help Desk, Cyber Security Services, Phone Systems (via BRANCHX VoIP Platform), Cloud Computing, Network Support, IT Projects, and IT Consulting. Key add-on modules include FlightPlan vCIO for strategic planning, IT for Remote Professional Organizations for distributed workforces, and specialized security tools including Sophos Endpoint Protection, Datto Backup and Disaster Recovery, DNS Filtering, Firewall Technology, VPN, and Password Management. The company also offers HIPAA compliance services and security risk assessments.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Services Comprehensive managed IT services selling, servicing, and supporting traditional and cloud computing solutions for businesses, professional practices, and non-profit organizations. Includes 24/7/365 help desk support, network management, and proactive maintenance through the Proventiv security-first platform.
• IT Help Desk 24/7/365 IT support services including IT upgrades, laptop encryption, office moves, and remote access support for desktops, servers, networks, printers, and mobile devices, delivered by a US-based English-speaking team.
• Cyber Security Services Security assessments, HIPAA audits, network monitoring and remediation, end-user security training, and comprehensive defense-in-depth security solutions including endpoint protection, DNS filtering, firewall technology, and multi-factor authentication.
• Phone Systems Expert phone system consulting and implementation of VoIP and UCaaS solutions including Hosted PBX, UC and Mobile, SMS, Voice to Text, Contact Center, IVR, SIP Trunking, and SD-WAN.
• BRANCHX VoIP Platform Cloud-based hosted voice and unified communications platform providing hosted PBX, VoIP, UC and Mobile, SMS/MMS, Voice to Text, Contact Center with WFM, IVR, SIP Trunking, SD-WAN, and API integrations with Salesforce, Authorize.Net, Avalara, Outlook, and ConnectWise.
• Cloud Computing Cloud hosting, migration, and management services including Microsoft 365, SharePoint, OneDrive, Azure cloud, hybrid cloud solutions, and co-location data center services.
• IT Projects IT implementation services including needs assessment, planning, procurement, and successful deployment of IT solutions ranging from laptop setup to advanced network upgrades.
• IT Consulting Strategy-focused IT consulting services helping clients navigate obstacles and opportunities, including managed service plans, phone system architecture, email migrations, SharePoint solutions, and custom software design.
• Network Support Network infrastructure support including firewall deployment, VPN setup, and ongoing network management services for SMB and mid-market clients.
• IT for Remote Professional Organizations Managed IT services for distributed workforces including device management, setup, configuration, security, collaboration, and voice services for remote employees, with hardware shipped from navitend's secure and insured depot.
• Password Management Secure password management platform with one-time onboarding, single-master-password access, and subscription-based per user or site-license offerings.
• Sophos Endpoint Protection Enterprise-grade endpoint security with Sophos Intercept X providing anti-virus, active behavior-based security, and centralized management for workstations and laptops.
• Datto Backup and Disaster Recovery Backup and disaster recovery solutions using Datto BDR appliances providing local file protection, ransomware protection, hardware failure protection, and secure offsite data storage.
• DNS Filtering Network-level malicious website filtering and managed content filtering using Cisco Umbrella/Open DNS, blocking known bad actor sites and newly-registered domains.
• Firewall Technology Advanced firewall solutions including Sophos XG series with pre-installation audit, installation, and ongoing maintenance subscriptions for network security.
• VPN Technology Secure remote access VPN solutions enabling users to access company resources from any location, typically deployed via Sophos XG series firewall devices.

Quantifiable outcome

• Reduced monthly telecom investment by nearly $1,000 per month for a national logistics company
• +2 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• SophoscoreTechnology or Integrationnavitend specializes in Sophos security products including Sophos Intercept X (world's best endpoint protection), Sophos XG Firewall series, Sophos Mobile Device Management, and Sophos MDR (Managed Detection and Response). Sophos is described as an IT security company developing products for endpoint, encryption, network security, email security, mobile security, and unified threat management.
• DattocoreTechnology or Integrationnavitend offers Datto BDR (Backup and Disaster Recovery) appliances as part of their managed backup service. Datto devices provide local file protection, ransomware protection, hardware failure protection, and offsite data backup. navitend team connects to Datto servers daily to ensure proper operation.
• Microsoft (MS 365, Azure, InTune)coreTechnology or Integrationnavitend deploys Microsoft 365 Business Premium for clients, including email authentication (DKIM, DMARC, SPF), spoof intelligence, anti-phishing policies, SharePoint, OneDrive, Teams, and Voice calling. Also uses Microsoft InTune for mobile device management and Azure for cloud workloads.
• Cisco (Umbrella DNS Filtering)coreTechnology or Integrationnavitend uses Cisco Umbrella for DNS filtering and managed content filtering as part of their security stack. Cisco Umbrella provides protection against malicious websites and C&C server communications.
• BRANCHX (UCaaS Platform)coreTechnology or Integrationnavitend uses BRANCHX's hosted voice services for Hosted PBX & VoIP, UC & Mobile, SMS/MMS, Voice to Text, Contact Center, IVR, SIP Trunking, SD-WAN, and API integrations with Salesforce, Authorize.Net, Avalara, Outlook, ConnectWise.

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Insight Enterprises: Insight Enterprises is a global IT solutions and services company offering managed services, cloud, and security at scale. It competes with navitend in the SMB/mid-market managed services category, but as part of a much broader hardware, software, and services portfolio.
• SHI International: SHI International is a large, New Jersey-headquartered IT solutions and services provider with managed services, device procurement, cloud, and security practices. It is a broader incumbent that overlaps with navitend's SMB/mid-market services but operates at vastly larger scale across hardware, software, and services.
• Connection (Connection Business Solutions): Connection is a large IT solutions and managed services distributor serving enterprise and mid-market customers with cloud, security, and managed offerings. It is a much larger incumbent that overlaps in the same managed services and recurring-billing space as navitend.
• RingCentral: RingCentral is a leading unified-communications-as-a-service provider overlapping with navitend's BRANCHX-hosted voice, contact center, and SIP/SD-WAN offerings. It is a larger incumbent that competes with the telephony portion of navitend's portfolio rather than the broader MSP bundle.

Direct peers

• Coretelligent: Coretelligent is a national managed IT, cybersecurity, and cloud services provider serving SMB and mid-market clients including regulated healthcare and financial services. It shares navitend's emphasis on managed cybersecurity, compliance, and vCIO-style strategic planning delivered as a recurring service.
• Integris: Integris is a national full-service managed IT and cybersecurity MSP with 24/7 helpdesk, cloud, and compliance offerings aimed at SMB and mid-market. It competes directly with navitend in core service lines, recurring billing model, and the same regulated vertical emphasis.
• IT Radix: IT Radix is a New Jersey-based managed IT services provider serving SMBs in the same NJ/NY metro. It offers managed services, cybersecurity, backup, VoIP, and cloud with a similar relationship-led direct sales motion, making it one of the closest head-to-head competitors to navitend in geography and ICP.
• Ntiva: Ntiva is a national managed IT services and cybersecurity provider serving SMB and mid-market clients. It directly overlaps with navitend on managed services, 24/7 helpdesk, security stack, and recurring subscription pricing, and competes for the same size and vertical of customer.
• Kelser Corporation: Kelser is a Connecticut-based managed IT and cybersecurity provider focused on SMB and mid-market customers in the Northeast. It mirrors navitend's mix of managed services, security stack, and consultative sales with a comparable employee scale and ICP.

Others

• Pax8: Pax8 is a cloud commerce distributor that aggregates Microsoft 365, security, and infrastructure products for managed service providers. It is an ecosystem enabler for navitend's vendor stack rather than a direct competitor, but it competes for the procurement mind-share of similar MSPs and is a relevant adjacent player.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/navitend

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about navitend