FastViewer
FastViewer is a remote desktop and support solution operated within Matrix42's Enterprise Service Management portfolio, enabling IT teams to remotely access and control workstations and servers via browser, desktop, or mobile apps on a per-concurrent-session subscription.
- Company typePrivate
- Founded2006
- HeadquartersNeumarkt In Der Oberpfalz, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What FastViewer does
FastViewer is a remote desktop and remote support solution operated as a product line within Matrix42, a privately held European enterprise service management software provider headquartered in Neumarkt in der Oberpfalz, Germany. The product enables IT teams to remotely access and control employee workstations, servers, and company devices, supporting both attended and unattended access scenarios. It is built on HTML5 web technology and is offered across three delivery modes: a standalone web-based browser application, native desktop applications for Windows and Mac (with iOS and Android mobile apps), and an embedded web application within Matrix42's Enterprise Service Management suite. Core capabilities include multi-session and multi-monitor handling, remote PowerShell/CMD execution, file transfer up to 2GB per file, clipboard sharing, two-factor authentication, and role-based access profiles. An AI-assisted ticket insights feature, delivered through the Matrix42 Intelligence add-on, helps service agents pre-contextualize issues before initiating remote sessions.
The product is priced on an annual subscription basis using per-concurrent-session licensing, where each license supports one concurrent session with up to 100 deployed agents, and only the technician/supporter — not the end user — requires a license. Pricing is quote-based and not publicly disclosed. FastViewer operates a hybrid go-to-market combining a product-led growth motion (free trial, marketplace self-service purchase, browser-based access) with enterprise field sales, certified partner enablement, and Matrix42's professional services organization for implementation and delivery. Customer segmentation is enterprise IT-led (Heads of IT, Service Agents) with secondary developer and SMB/individual reach through the standalone browser and desktop apps. The product is positioned within Matrix42's broader portfolio — which spans Service Management, Intelligence, Software Asset Management, SaaS Management, IT Asset Management, Unified Endpoint Management, Identity Governance, and Endpoint Data Protection — and benefits from the parent's 'European Choice' data sovereignty positioning for regulated and public sector buyers.
FastViewer firmographics
Firmographics- Name
- FastViewer
- Legal name
- Matrix42
- Website
- https://fastviewer.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- FastViewer is a remote desktop and support solution operated within Matrix42's Enterprise Service Management portfolio, enabling IT teams to remotely access and control workstations and servers via browser, desktop, or mobile apps on a per-concurrent-session subscription.
- Ownership category
- akta.pro rank
Where FastViewer is headquartered
LocationHeadquarters
- HQ city
- Neumarkt In Der Oberpfalz
- HQ country
- Germany
- HQ region
- Europe
Markets served
FastViewer business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Per-Concurrent-Session License: FastViewer generates revenue through per-concurrent-session licensing. Each license provides one concurrent remote session with up to 100 agents installed. Only the supporter/technician requires a license, not the end user. Multiple licenses can be purchased for parallel session handling (e.g., 7 licenses support 7 parallel sessions with up to 700 agents installed).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Per Concurrent Session License - Base tier for single concurrent remote support session |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
FastViewer product offering
Product offeringCore offering
FastViewer is a remote desktop and remote support solution that enables IT teams to remotely access and control employee computers and company devices such as servers. The product is available as a standalone web-based browser application, a desktop application for Windows and Mac, and as an integrated web application within Matrix42's Enterprise Service Management suite. It supports unattended access, multi-session handling, multi-monitor support, file transfer up to 2GB, clipboard sharing, remote PowerShell/CMD execution, two-factor authentication, ad-hoc sessions without pre-installed agent, and AI-assisted ticket insights.
Product overview
FastViewer is a remote desktop and support tool offered by Matrix42, a European software company. The product portfolio consists of FastViewer as a standalone remote support solution, along with a broader Enterprise Service Management platform. FastViewer is available as a web-based browser application, a desktop application for Windows and Mac, and as a web-based application integrated with Matrix42's Enterprise Service Management suite. The FastViewer product integrates with Matrix42's other solutions including Service Management, Intelligence, IT Asset Management, and Unified Endpoint Management, allowing the remote support tool to be pushed to all computers on the network and benefit from AI-assisted ticket insights.
Differentiator
Problem solved
Functional benefit
Products and services
- FastViewer A flexible remote desktop and remote support solution available as a standalone web-based application, desktop application for Windows and Mac, or integrated with Matrix42 Enterprise Service Management. Enables IT teams to remotely access and control employee computers and company devices such as servers, with features including unattended access, multi-session handling, multi-monitor support, file transfer up to 2GB, clipboard sharing, remote PowerShell/CMD execution, two-factor authentication, and ad-hoc sessions without pre-installed agent.
Quantifiable outcome
- 25-30% savings on IT support costs with remote assistance tools
- +2 more outcomes
Companies that use FastViewer
Customer profileSegments3 records
Ideal customer profiles2 records
FastViewer technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature8 records
FastViewer partnerships and signals
Strategic signalScale indicators6 records
Recent moves6 records
Expansion highlights6 records
FastViewer competitors and assessment
Company assessmentDirect peers
- ConnectWise ScreenConnect: ScreenConnect (formerly ConnectWise Control) provides remote support and remote access software for MSPs and IT teams, offering similar unattended access and meeting functionality as FastViewer, frequently embedded within broader RMM/ITSM suites.
- Splashtop: Splashtop provides remote access and remote support software for IT teams, MSPs, and help desks with comparable remote control, file transfer, and multi-monitor features, sold to both enterprise and MSP segments much like FastViewer.
- TeamViewer: TeamViewer is the global market leader in remote desktop and remote support software for enterprise IT, providing unattended access, file transfer, multi-monitor support and similar functionality to FastViewer across a substantially broader customer base.
- AnyDesk: AnyDesk offers lightweight remote desktop software for IT support and remote access, serving similar enterprise IT and service desk use cases as FastViewer with cross-platform support and a comparable per-seat subscription model.
- Zoho Assist: Zoho Assist is a cloud-based remote support and remote access tool for SMB and enterprise IT teams with comparable unattended access, file transfer, and multi-monitor features, often sold as part of a wider Zoho productivity suite.
Broad incumbents
- SolarWinds Dameware: SolarWinds Dameware provides remote support and system administration tools aimed at IT professionals, overlapping with FastViewer's enterprise IT support capabilities within SolarWinds' broader IT management portfolio.
- LogMeIn (GoTo): LogMeIn/GoTo offers a broad portfolio including remote support (formerly GoToRescue), remote access, and unified communications, providing overlapping functionality with FastViewer as part of a wider SaaS suite aimed at enterprise and SMB.
- BeyondTrust: BeyondTrust offers remote support, privileged access management, and vulnerability management solutions, competing with FastViewer in enterprise IT support while operating as a broader security-focused portfolio vendor.
Emerging players
- RustDesk: RustDesk is an open-source remote desktop alternative offering comparable screen-sharing and unattended access capabilities, representing a free, community-driven competitive option to FastViewer for cost-sensitive customers.
- ISL Online: ISL Online offers remote desktop and remote support software with both on-premises and cloud deployment options, comparable to FastViewer's deployment flexibility and a smaller, more focused European footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FastViewer social profiles
Digital presenceFastViewer financial estimates
Financial estimateRevenue estimate
Valuation estimate
FastViewer leadership team
Management profileNumber of profiles
FastViewer funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FastViewer M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FastViewer
What does FastViewer do?
FastViewer is a remote desktop and remote support solution that enables IT teams to remotely access and control employee computers and company devices such as servers. The product is available as a standalone web-based browser application, a desktop application for Windows and Mac, and as an integrated web application within Matrix42's Enterprise Service Management suite. It supports unattended access, multi-session handling, multi-monitor support, file transfer up to 2GB, clipboard sharing, remote PowerShell/CMD execution, two-factor authentication, ad-hoc sessions without pre-installed agent, and AI-assisted ticket insights.
Is FastViewer a public or private company?
FastViewer is a private company. It is classified as unknown and is currently operating.
When was FastViewer founded?
FastViewer was founded in 2006. It employs 11 to 50 people.
Where is FastViewer based?
FastViewer is headquartered in Neumarkt In Der Oberpfalz, Germany, in the Europe region.
How does FastViewer make money?
One revenue line is on record: per-Concurrent-Session License.
Who are FastViewer's main competitors?
Direct peers on record are ConnectWise ScreenConnect, Splashtop, TeamViewer, AnyDesk and Zoho Assist. Broad incumbents are SolarWinds Dameware, LogMeIn (GoTo) and BeyondTrust. Emerging players are RustDesk and ISL Online.
Does FastViewer have an API?
No public API is recorded for FastViewer.