Infront
Infront is a Belgian Microsoft Dynamics 365 Customer Engagement specialist that implements, customizes, and supports D365 CRM, Power Platform, and Microsoft 365 solutions for mid-market and enterprise organizations across Belgium and the Netherlands, with 250+ customers and 47 certified consultants.
- Company typePrivate
- Founded2006
- HeadquartersKontich, Belgium
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Infront does
Infront NV is a Belgian Microsoft Dynamics 365 Customer Engagement specialist that has been implementing and optimizing Microsoft business applications since approximately 2003-2006, operating from its headquarters in Kontich with additional offices in Merelbeke (Belgium) and Breda (Netherlands). The company delivers a full-service portfolio across the Microsoft ecosystem, including D365 Sales, Customer Service, Customer Insights, Contact Center, and Field Service implementations, complemented by Business Central ERP, Microsoft 365, the Power Platform (Power BI, Power Apps, Power Automate, Copilot Studio, Power Pages), and third-party extensions such as ClickLearn, DocumentsCorePack, and ClickDimensions for marketing automation. Infront's underlying technology stack is Microsoft-first, augmented by integration tooling (Azure Service Bus, KingswaySoft, Power Automate) and occasional custom-built IP such as the DIM (Dispatching Incident Management) tool developed for De Lijn.
Infront generates revenue primarily through professional services engagements — consulting, configuration, development, testing, training, and go-live support for D365 implementations — and is increasingly layering on recurring managed services via its three-tiered Customer Success Plans (Base, Essential, Engage) billed annually. Its go-to-market is consultative and direct, targeting Belgian and Dutch organizations across four primary verticals: Government, Membership Organizations, Sales Organizations, and SMBs. Notable customers include De Lijn (public transport), VOKA (Flemish business association), Ravago (distribution), Jan De Nul (construction/infrastructure), Vooruitzicht, and AquaBREG, with 362+ successful implementations and 11,000+ end users across the customer base.
The company operates as the Customer Engagement arm of Oxygen Group (formerly iFacto Group), which was formed in August 2020 through the merger of iFacto Group, Infront, and Qubix and rebranded in November 2023. Oxygen Group today reports 130 employees, 700+ customers, and €40m+ revenue across Belgium and the Netherlands, with Infront also sitting within Belgium's broader Cronos Group ecosystem. Infront holds Microsoft Gold Partner for Cloud Business Applications since 2006, a PCI score of 100/100, two consecutive Microsoft Partner of the Year awards (2022, 2023) for Belgium and Luxembourg, and memberships in both Microsoft's Inner Circle (top 1%) and President's Club (top 5%).
Infront firmographics
Firmographics- Name
- Infront
- Legal name
- Infront NV
- Website
- https://infront.be
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Infront is a Belgian Microsoft Dynamics 365 Customer Engagement specialist that implements, customizes, and supports D365 CRM, Power Platform, and Microsoft 365 solutions for mid-market and enterprise organizations across Belgium and the Netherlands, with 250+ customers and 47 certified consultants.
- Ownership category
- akta.pro rank
Infront industry classification
Industry- Product category
- Microsoft Dynamics 365 Implementation Consulting
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Marketing Automation & Campaign Management CRM (HDAEAFAB)
- akta.pro secondary industries
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), Integration, API & Middleware Consulting (BPAHAEAJ)
Keywords
Where Infront is headquartered
LocationHeadquarters
- HQ city
- Kontich
- HQ country
- Belgium
- HQ region
- Europe
Offices3 records
Markets served
Infront business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Dynamics 365 Implementation Consulting: Business and technical consulting services for implementation of Microsoft Dynamics 365 solutions including D365 Sales, Customer Service, Customer Insights, Contact Center, and Field Service. Revenue is generated through professional services engagements involving analysis, configuration, development, testing, training, and go-live support.
- Customer Success Plans: Ongoing support and success management through tiered plans (Base, Essential, Engage) offering portal access, product updates, solution monitoring, audits, delivery meetings, and dedicated consultants.
- Training and User Adoption Services: Training content creation and delivery using ClickLearn for Dynamics 365 Customer Engagement applications, helping organizations maximize CRM investment through user proficiency.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Customer Success Base Plan |
| Subscription | Annual | Customer Success Essential Plan |
| Subscription | Annual | Customer Success Engage Plan |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Infront product offering
Product offeringCore offering
Infront is a Belgian Microsoft Dynamics 365 Customer Engagement specialist that designs, implements, customizes, and supports CRM and ERP solutions built on Microsoft Dynamics 365, the Power Platform, and Microsoft 365 for mid-market and enterprise organizations primarily in Belgium and the Netherlands. The firm also provides ongoing Customer Success management through tiered subscription plans, integration with third-party systems, document automation, marketing automation, and user-adoption training.
Product overview
Infront is a Microsoft Dynamics 365 Customer Engagement specialist offering a comprehensive portfolio of CRM solutions built on the Microsoft ecosystem. The core offering centers on Dynamics 365 applications including Sales CRM, Customer Service, Customer Insights, Contact Center, Field Service, and Business Central ERP. These are complemented by the Microsoft Power Platform (Power BI, Power Apps, Power Automate, Copilot Studio, Power Pages) and Microsoft 365 for modern workplace capabilities. Extensions include Integration Software, ClickLearn for user adoption, DocumentsCorePack for document automation, and Click Marketing Automation for marketing campaigns. Customer Success Plans provide ongoing support tiers (Base, Essential, Engage) with dedicated consultants.
Differentiator
Problem solved
Functional benefit
Products and services
- Dynamics 365 Sales CRM Implementation services for Microsoft Dynamics 365 Sales, a CRM platform for sales, marketing, and account management teams delivering action-oriented sales insights and deep analytics.
- Dynamics 365 Customer Service Implementation of Microsoft Dynamics 365 Customer Service to provide faster, personalized customer support using built-in intelligence for service teams.
- Dynamics 365 Customer Insights Implementation of Dynamics 365 Customer Insights to coordinate personalized customer journeys across touchpoints, strengthen relationships, and transform customer experiences.
- Dynamics 365 Contact Center Implementation of the Microsoft Dynamics 365 Contact Center solution, an AI-powered contact center for handling customer interactions.
- Dynamics 365 Field Service Implementation of Dynamics 365 Field Service for field service teams combining workflow automation, scheduling algorithms, and mobility to support mobile employees on-site.
- Dynamics 365 Business Central Implementation of Microsoft Dynamics 365 Business Central, a scalable ERP connecting all administrations across an organization and enabling interdepartmental collaboration.
- Microsoft Power Platform Consulting and implementation of the Microsoft Power Platform low-code suite (Power BI, Power Apps, Power Automate, Copilot Studio, Power Pages) for digital transformation.
- Microsoft 365 Consulting and deployment of Microsoft 365 combining productivity applications (Word, Excel, PowerPoint, Outlook) with collaboration tools (Teams, SharePoint, Viva) and advanced security features.
- Customer Success Plans Tiered subscription-based managed services offering Base, Essential, and Engage plans that provide portal access, Customer Success Consultancy, solution monitoring, audits, delivery meetings, product updates, license processing, Microsoft Support Program access, and dedicated Customer Success Managers.
- Integration Software Integration solutions connecting Dynamics 365 with Microsoft applications (Power Automate, Power BI, Outlook, SharePoint, Teams) and third-party tools (Azure Service Bus, KingswaySoft) via custom data integration workflows.
- DocumentsCorePack Implementation of DocumentsCorePack, a document generation tool based on Dynamics 365 data using Microsoft Word templates, with workflow automation for document creation, delivery, and storage (including DocuSign integration).
- Click Marketing Automation Implementation of Click Marketing Automation (ClickDimensions), a marketing automation solution seamlessly integrated with Dynamics 365 Customer Engagement and Power Platform offering email marketing, lead scoring, web forms, campaign tracking, social media engagement, event management, and surveys.
- ClickLearn User Adoption Training content creation and delivery using ClickLearn for Microsoft Dynamics 365 Customer Engagement applications, including software simulations, videos, and multimedia content to maximize CRM user proficiency.
Quantifiable outcome
- 362+ successful Dynamics 365 project implementations
- +3 more outcomes
Companies that use Infront
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Infront technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability5 records
Feature5 records
Infront partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core, flagship and supporting.
- ClickDimensionscoreClickDimensions is a marketing automation solution for Dynamics CRM. Infront has been a long-time partner and since July 2018 is the largest ClickDimensions partner in the Benelux. Infront achieved Gold Partner status and was rewarded with the Strategic Ambassador label. Services include lead generation, lead management, and GDPR campaign support.
- MicrosoftcoreInfront is a certified Microsoft Gold Partner for Cloud Business Applications, Inner Circle member, President's Club member, and Microsoft Partner of the Year 2023 (and 2022) for Belgium and Luxembourg. The company specializes in implementing Microsoft Dynamics 365 CRM applications including Sales, Customer Service, Customer Insights, Contact Center, and Field Service, as well as Microsoft 365 and Power Platform solutions.
- Oxygen Group (formerly iFacto Group)flagshipInfront is part of Oxygen Group, which rebranded from iFacto Group in November 2023. The group includes iFacto (ERP), Infront (CRM/Customer Engagement), and Qubix (Modern Workplace/Power Platform). Together they have 130 employees, 700+ customers, €40m+ revenue, and 5 offices. The group is the reference in Microsoft AI Business Solutions in Belgium and the Netherlands.
- KingswaySoftsupportingKingswaySoft is a third-party integration platform providing tools for connecting Dynamics 365 with a wide range of other systems and applications, enabling custom data integration workflows.
- ClickLearnsupportingClickLearn is a software tool for creating, managing, and delivering training content for Microsoft Dynamics 365 Customer Engagement applications. Infront uses ClickLearn to help organizations maximize their Dynamics 365 investment through comprehensive user training.
- DocumentsCorePacksupportingDocumentsCorePack is a document generation tool based on Dynamics 365 data using Microsoft Word. Infront implements and supports DocumentsCorePack for clients needing streamlined document creation and automated document workflows.
- GartnersupportingGartner publishes the Magic Quadrant for Multichannel Marketing Hubs, in which Microsoft Dynamics 365 Marketing has been named a Leader. Infront references this recognition as part of its value proposition to customers.
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
Infront competitors and assessment
Company assessmentDirect peers
- NTT Data Business Solutions: European Microsoft Dynamics and SAP partner (formerly itelligence), with deep ERP and CRM implementation heritage across DACH and Benelux. Directly comparable to Infront as a mid-sized Microsoft Business Applications partner targeting similar enterprise and mid-market customers.
- Fellowmind: European Microsoft Dynamics 365 and Power Platform partner with similar mid-market focus to Infront. Fellowmind is highly comparable in terms of customer segment, Microsoft-centric service portfolio, and European regional operating model.
- Qubix: Sister company within Oxygen Group, focused on Microsoft Modern Workplace and Power Platform services. Comparable to Infront as a Belgian Microsoft specialist operating under the same group brand with shared customer accounts.
- iFacto: Sister company within Oxygen Group (formerly iFacto Group), focused on Microsoft Dynamics 365 ERP/Business Central. Operates the same business model and customer overlap as Infront but on the ERP side of the Microsoft Business Applications stack.
Broad incumbents
- Sopra Steria: European IT services group with a Microsoft Dynamics 365 and Azure practice. Competes with Infront on mid-market and government CRM modernization engagements across Benelux and wider Europe.
- HCLTech: Global IT services giant with a sizable Microsoft Business Applications practice. HCLTech competes with Infront on mid-market Dynamics 365 deals in Europe and is one of Microsoft's largest global systems integrator partners.
- Avanade: Joint venture between Accenture and Microsoft, Avanade is the largest Microsoft Dynamics 365 implementation partner globally. It competes with Infront in mid-market and enterprise CRM implementations but operates at vastly greater scale and with broader geographic reach.
- Sogeti: Capgemini subsidiary focused on local Microsoft and digital transformation services, with Belgian roots and a Dynamics practice across Europe. Comparable to Infront as a Microsoft-centric consulting firm serving Benelux enterprise clients.
- Hitachi Solutions: Global Microsoft Dynamics 365 implementation partner with strong presence in Europe and Asia. Comparable to Infront in offering end-to-end CRM and ERP services on the Microsoft platform, but at substantially larger scale.
Regional players
- Cegeka: Belgian-headquartered IT services firm with a Microsoft practice spanning Dynamics 365 and Azure. Comparable to Infront as a Belgian-rooted Microsoft partner competing for the same Benelux enterprise and government accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Infront social profiles
Digital presenceInfront compliance and trust
Trust signalCompliance6 records
Infront financial estimates
Financial estimateRevenue estimate
Valuation estimate
Infront leadership team
Management profileNumber of profiles
Profiles1 record
Infront funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Infront M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Infront
What does Infront do?
Infront is a Belgian Microsoft Dynamics 365 Customer Engagement specialist that designs, implements, customizes, and supports CRM and ERP solutions built on Microsoft Dynamics 365, the Power Platform, and Microsoft 365 for mid-market and enterprise organizations primarily in Belgium and the Netherlands. The firm also provides ongoing Customer Success management through tiered subscription plans, integration with third-party systems, document automation, marketing automation, and user-adoption training.
Is Infront a public or private company?
Infront is a private company. It is classified as corporate owned and is currently operating.
When was Infront founded?
Infront was founded in 2006. It employs 11 to 50 people.
Where is Infront based?
Infront is headquartered in Kontich, Belgium, in the Europe region.
How does Infront make money?
Three revenue lines are on record. Dynamics 365 Implementation Consulting is the primary driver. The others are customer Success Plans and training and User Adoption Services.
Who are Infront's main competitors?
Direct peers on record are NTT Data Business Solutions, Fellowmind, Qubix and iFacto. Broad incumbents are Sopra Steria, HCLTech, Avanade, Sogeti and Hitachi Solutions. Cegeka is listed as a regional player.
Does Infront have an API?
No public API is recorded for Infront.
What industry is Infront in?
Infront's product category is Microsoft Dynamics 365 Implementation Consulting. Its primary akta.pro industry code is HDAEAFAB, Marketing Automation & Campaign Management CRM, with a secondary code of BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 541511 and its SIC code is 7371.