What Inovasj does

Inovasj s.r.l. is an Italian technology consulting and SaaS firm founded in 2020 and headquartered in Gorgonzola (Milan), with operational offices in Bologna, Milano, Roma, and Torino. Founded by contact-center sector managers and entrepreneurs including Andrea Pavan (co-founder) and Gianluca Casu (general manager & founder), the company positions itself between professional services and proprietary software distribution, advising and equipping contact-center operators, BPOs, and enterprises undergoing Digital Transformation of customer interactions.

The technology stack centers on a SaaS-delivered multichannel contact platform integrating CTI (Computer-Telephony Integration), IVR (Interactive Voice Response), conversational chatbots and voicebots, real-time analytics, workforce planning, process automation, and knowledge management. The conversational layer applies natural language understanding to interpret verbal customer requests and respond automatically, with self-learning capability built into the voicebot; the company characterizes the platform as handling 'millions of automated interactions.' Integrations extend to channels such as Facebook and external ticketing systems, with omnichannel customer-journey analytics on top.

Revenue combines advisory/consulting services with subscription SaaS priced on a fully variable cost basis designed to shift clients from fixed to variable IT costs, plus smart-working enablement engagements. Distribution is direct and advisory-led, supplemented by channel partnerships (Gruppo BE FOR, Noicon, We2b Digital) and industry-positioning activity through Assocontact membership and webinars. Named disclosed customers include Linetech Group (a €660,000 five-year engagement), Amilon (gift cards, deployed via Linetech), and nonprofit Telefono Azzurro.

Name

Inovasj

Legal name

Inovasj s.r.l.

Website

https://inovasj.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Inovasj is an Italian technology consulting and SaaS firm founded in 2020 that helps contact-center operators, BPOs, and enterprises undergo Digital Transformation through AI-powered multichannel customer interaction platforms, advisory services, and smart-working enablement.

Ownership category

akta.pro rank

Product category

Customer Experience / Contact Center Technology Consulting

NAICS

Management Consulting Services (54161), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519)

SIC

Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)

akta.pro primary industry

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Systems Integration & Implementation Services (BPAEAAAB)

Keywords

• Contact center technology
• Digital transformation consulting
• Customer experience advisory
• Omnichannel customer engagement
• AI-powered contact automation

Headquarters

HQ city

Gorgonzola

HQ country

Italy

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Advisory and Consulting Services: Ultra-decennial managerial experience provided to clients in their Digital Transformation process, helping them choose the best tools and processes based on deep knowledge of enabling processes and technologies.
2. SaaS Technology Platform: Technology platforms delivered as SaaS (Software as a Service) on a fully variable cost basis, integrating CTI, IVR, chatbot, voicebot, and omnichannel capabilities.
3. Smart Working Technology Enablement: Services to enable smart working for contact center operators, including technology architecture and process redesign.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Inovasj provides Digital Transformation Advisory services and SaaS-delivered technology platforms for contact center and customer interaction operations. Its core offerings include a scalable Multichannel Contact Platform with CTI/IVR, conversational chatbots and voicebots, omnichannel journey management, and AI-powered automation for inbound and outbound interactions, complemented by advisory consulting grounded in decades of contact center management experience.

Product overview

Inovasj offers a unified customer interaction platform comprising a scalable telephone contact management system and multichannel contact platform as core offerings. The platform is augmented by AI-powered solutions including conversational voicebots and chatbots, analytics tools, process automation, workforce planning, and knowledge management modules. Additional specialized solutions cover distance learning, AI-powered market research, and custom productivity applications. The Advisory services sub-brand provides consulting for digital transformation with a focus on customer experience improvement.

Differentiator

Problem solved

Functional benefit

Products and services

• Multichannel Contact Platform SaaS-delivered, variable-cost platform that manages every type of customer contact across multiple channels, including CTI, IVR, conversational chatbots/voicebots, omnichannel journey management, ticketing integration, and real-time analytics, sold to enterprises operating contact centers and customer care operations.
• AI-Powered Market Research Solution AI-powered automated telephone survey and market research solution that uses a self-learning conversational voicebot to conduct interviews with natural language understanding, targeted at market research organizations seeking to automate telephone-based data collection.
• Smart Education / Distance Learning Platform Distance learning and remote education platform used to manage training programs and distance learning for enterprise workforces, including during smart working transitions.
• Digital Transformation Advisory Services Professional Advisory and consulting services guiding enterprise clients through Digital Transformation of their customer interaction operations, including technology selection, process optimization, smart working enablement, and Customer Experience improvement, delivered as multi-year engagements.

Quantifiable outcome

• 500 telephone operators transitioned to smart working in under one week during the Covid emergency
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability8 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Gruppo BE FORcoreStrategic or Co-development Partner · 1 March 2021Gruppo BE FOR is a consulting and services group focused on innovation in business processes. The group comprises three divisions: B4VALUE (specialist consulting and project management), B4TECH (enabling technology platforms), and B4SERVICE (business process outsourcing). The collaboration strengthens the common market offering by integrating Inovasj's specialist Digital Interaction expertise.
• Linetech GroupcoreStrategic or Co-development Partner · 12 February 2021Linetech Group, a leading 100% Italian contact center and business process outsourcing company operating internationally since 2016, selected Inovasj for a 5-year Customer Experience Innovation project. Inovasj will provide advisory services and manage the technology outsourcing for Linetech's contact center, accelerating technological and process innovation. Total investment of €660,000 in Inovasj Advisory services.
• Telefono AzzurrocoreTechnology or Integration · 12 February 2021Inovasj was selected by Telefono Azzurro, the prominent child protection nonprofit, to revise its digital platform in a growth-oriented perspective. The project includes reengineering of processes, adoption of enabling technologies, support for growth and internationalization, and integration of smart working procedures. The platform is multichannel to support the association's scaling.
• AssocontactminorOthers · 9 July 2020Inovasj participated in a webinar organized with Assocontact (the contact center industry association) on smart working in call centers. Gianluca Casu of Inovasj spoke on new enabling processes and technologies alongside speakers from Noicon and Omniconsulting.
• NoiconminorImplementation/ SI/ Consulting PartnerNoicon is listed as a partner on Inovasj's website. Noicon provides consulting on smart working, change management, distance learning, and smart education solutions, collaborating on workforce transformation projects.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Five9: Five9 is a pure-play cloud CCaaS vendor with AI, IVR, omnichannel, and workforce engagement capabilities. It directly competes with Inovasj's SaaS CTI/IVR/voicebot platform for mid-market and enterprise contact-center buyers.
• Genesys: Genesys is a global cloud contact center / CCaaS leader offering AI-powered omnichannel routing, IVR, workforce engagement, and conversational AI. It directly overlaps Inovasj's CTI/IVR/voicebot/omnichannel platform and contact-center advisory positioning, but at vastly larger scale.
• Talkdesk: Talkdesk is a cloud contact-center platform with strong AI/automation, IVA, and CX analytics features. It targets the same mid-market and enterprise buyers Inovasj addresses, with a comparable emphasis on rapid deployment and AI-driven automation.
• Alvaria (formerly Aspect Software): Alvaria provides outbound/inbound contact-center software, IVR, workforce engagement, and compliance tools. Its focus on high-volume voice interactions and dialer/IVR capabilities makes it a direct peer to Inovasj's voice-centric contact-center platform.
• 8x8: 8x8 provides cloud contact center, unified communications, and conversational AI, with omnichannel routing and IVR. It is a direct comparable to Inovasj's platform on both telephony and AI/customer-journey capabilities.
• Enghouse Systems: Enghouse offers contact-center as a service, IVR, call recording, and analytics through its Communications and CX portfolios. It serves similar mid-market/enterprise buyers and competes on telephony, IVR, and AI-driven automation features.

Emerging players

• Kore.ai: Kore.ai is an emerging conversational AI platform providing chatbots, voicebots, and agent-assist tools for customer service and contact centers. It overlaps Inovasj's AI/chatbot/voicebot modules but is a pure-play software company rather than a consulting-led firm.

Others

• Concentrix: Concentrix is a global CX/BPO and technology services firm operating large contact centers worldwide with its own platform investments. It is a comparable buyer profile and an adjacent services competitor to Inovasj's BPO-focused advisory and platform business.

Broad incumbents

• Avaya: Avaya is a legacy contact-center incumbent offering on-prem and cloud CCaaS, IVR, and AI features via Avaya Experience Platform. It overlaps Inovasj's CTI/IVR/multichannel stack, especially with enterprises transitioning from legacy PBX environments.
• NICE Ltd. NICE is a long-established contact-center software incumbent offering CXone, AI-driven routing, voice analytics, WFM, and quality management. It competes with Inovasj across the same functional stack but serves a much broader enterprise base worldwide.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/inovasj

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inovasj