Moviik
- Company typePrivate
- Founded-
- HeadquartersBraga, Portugal
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Moviik does
Moviik, LDA is a privately held, Braga, Portugal-based SaaS provider of cloud queue management and customer journey software, operating as a subsidiary of Edigma, S.A. The company sells a core-plus-modules platform anchored by the Backoffice web-based management console and augmented by Paper Ticket and Digital Ticket issuance, a Tiik Android kiosk family (15", 21", 24" PCAP touchscreens), SMS and WhatsApp notifications, Video Attendance for remote service, Counter staff console, Signage Player, Click & Collect, Appointments, Analytics, Surveys, and Concierge mobile enrollment. The platform is built on AWS infrastructure, exposes a REST API, and integrates with major digital signage ecosystems (SCALA, BrightSign, Samsung, webOS, LG) and Twilio for messaging. It is GDPR-compliant and supports both SaaS and on-prem deployment models.
Moviik addresses six verticals — Retail, Banking & Finance, Healthcare, Telecom, Airports & Airlines, and Public Services — with enterprise customers including Lego, Apple iStore, Delta Airlines, Lufthansa, Desjardins, CFG Bank, UM6P Hospitals, Eurocell, PCDIGA, and MediaMarkt. The company monetizes through subscription (monthly/annual SaaS), hardware sales of Tiik kiosks, and a formalized partner network of technology integrators, solution providers, distributors, and software resellers; pricing is quote-based with a free trial option for self-serve evaluation. Go-to-market combines direct enterprise field sales, event-driven demand generation at NRF, ISE, and EuroShop, content marketing and webinars, and channel partner distribution, with stated geographic reach across Europe, North America, and Asia.
Operationally the firm is small (1–10 employees) and bootstrapped within the Edigma parent group, with no disclosed external funding or ARR. The product strategy is depth in a narrow functional category — virtual queuing, appointment scheduling, and customer flow optimization — rather than breadth, and differentiation rests on the integrated hardware/software bundle, a decade-plus of vertical experience, and the breadth of its signage and messaging partner ecosystem.
Moviik firmographics
Firmographics- Name
- Moviik
- Legal name
- Moviik, LDA
- Website
- https://moviik.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Moviik industry classification
Industry- Product category
- Queue Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
Keywords
Where Moviik is headquartered
LocationHeadquarters
- HQ city
- Braga
- HQ country
- Portugal
- HQ region
- Europe
Offices1 record
Markets served
Moviik business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Cloud-based queue management software delivered as a subscription service with monthly or annual billing. Includes platform access, software updates, cloud hosting, and support.
- Hardware Sales: Tiik kiosk hardware (15", 21", 24" touchscreen ticket dispensers) sold as complementary products to the software platform.
- Partner Program Revenue: Recurring revenue streams through partner referrals and ongoing cloud offerings, with partners benefiting from scalable SaaS model margins.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free Trial available for new customers to test the platform |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Moviik product offering
Product offeringCore offering
Moviik provides a cloud-based SaaS queue management and customer journey platform that helps businesses in retail, banking, healthcare, telecom, airports, and public services reduce wait times, manage customer flow, and improve operational efficiency. The platform combines a web-based Backoffice management console with Android-powered Tiik kiosks, digital and paper ticketing, SMS/WhatsApp notifications, video attendance, appointment scheduling, analytics, and click & collect capabilities, integrated via REST APIs and powered by AWS infrastructure.
Product overview
Moviik is a cloud-based queue management and customer journey software platform designed to transform customer and employee experiences. The platform operates on a core-plus-modules architecture built around the Backoffice platform, which provides web-based management of branches, devices, staff, and data. The product portfolio includes paper and digital ticketing systems (Paper Ticket, Digital Ticket), hardware kiosks (Tiik Kiosk with 15", 21", or 24" touchscreens), notification systems (SMS & WhatsApp Notifications), and service management tools (Counter, Appointments, Click & Collect). Additional modules include Video Attendance for remote support, Signage Player for digital displays, Analytics for real-time insights, Surveys for customer feedback, and Concierge for mobile staff-assisted check-in. The platform is cloud-based (SaaS) with optional On-Prem deployment options, Android-compatible for kiosks, and supports integration with digital signage platforms including SCALA, BrightSign, Samsung, and webOS.
Differentiator
Problem solved
Functional benefit
Products and services
- Backoffice Web-based management platform for managing branches, devices, staff, services, and data from anywhere with real-time configurations and comprehensive analytics on queues, wait times, and staff performance. Sold to enterprise customers in retail, banking, healthcare, telecom, airports, and public services.
- Tiik Kiosk Android-based ticket dispenser kiosk with 15", 21", or 24" PCAP touchscreen options, enabling customers to join queues via WhatsApp or other digital channels. Sold as complementary hardware to the Moviik software platform for enterprise retail, banking, healthcare, and airport customers.
- Digital Ticket Modern, contactless digital ticket for easy check-in that allows customers to join queues via QR code or link and track their position in real time without downloading an app.
- Paper Ticket Customizable paper tickets for simple queuing, providing reliable and easy-to-implement ticketing for organized, efficient queue management.
- SMS & WhatsApp Notifications Notification system that alerts customers via SMS and WhatsApp with real-time queue updates, position alerts, and ticket-called notifications, including Welcome Notes, Tickets Ahead Alerts, and Ticket Called Notes.
- Video Attendance Enterprise-grade solution for remote video support and faster service, embedding live video assistance directly into the queue platform for both physical branches and digital helpdesks.
- Counter Staff console for organizing queues at service counters, enabling efficient customer call management, transfers between agents and services, and priority handling for loyal customers.
- Signage Player Digital signage player for displaying real-time queue updates, promotional content, or multimedia to engage and inform waiting customers.
- Click & Collect Module for streamlining click and collect order pickups, enabling customers to book collection slots and manage order retrieval efficiently.
- Appointments Online appointment scheduling system that allows customers to book service visits in advance to reduce wait times and improve staff efficiency.
- Analytics
Quantifiable outcome
- Reduces wait times by up to 45%
- +8 more outcomes
Companies that use Moviik
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles6 records
Moviik technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature9 records
Moviik partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered parent company, integration partner, core technology partner and core infrastructure partner.
- Edigma, S.A.parent companyEdigma, S.A. is the parent company of Moviik, LDA. Moviik is an Edigma, S.A. company according to the privacy policy, indicating a corporate ownership structure.
- SCALAintegration partnerDigital signage platform compatible with Moviik's queue management solutions for displaying real-time queue updates and promotional content.
- BrightSignintegration partnerDigital signage hardware partner enabling Moviik's Signage Player functionality for queue displays and customer engagement.
- Samsungintegration partnerSamsung's display technology integrates with Moviik's queue management for digital signage and customer notification displays.
- webOSintegration partnerwebOS-powered displays compatible with Moviik's Signage Player for customer-facing queue management displays.
- Twiliocore technology partnerMessaging gateway API used by Moviik to route SMS and WhatsApp notifications for queue alerts. The Twilio integration enables automated Welcome Notes, Tickets Ahead Alerts, and Ticket Called Notes.
- AWScore infrastructure partnerAmazon Web Services powers Moviik's cloud infrastructure for reliable, fast, and scalable queue management operations.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Moviik competitors and assessment
Company assessmentDirect peers
- Waitwhile: Waitwhile is a modern SaaS queue and waitlist management platform for retail, hospitality, healthcare, and government — a direct horizontal competitor to Moviik's Backoffice-plus-modules SaaS offering.
- Wavetec: Wavetec provides queue management hardware (kiosks and displays) along with digital signage and customer experience software for banking, retail, healthcare, and airports — closely mirroring Moviik's hardware-plus-software stack.
- Tensator: Tensator combines virtual queuing software with physical queue management hardware and signage for retail and banking — comparable to Moviik's combined Tiik kiosk hardware and Backoffice SaaS model.
- Qmatic: Qmatic is a long-established provider of queue management and customer journey solutions across retail, banking, and healthcare — a direct competitor in the same enterprise customer-flow category as Moviik.
- Nemo-Q: Nemo-Q delivers queue management and customer flow solutions for healthcare, government, banking, and retail — targeting many of the same vertical segments as Moviik with comparable SaaS-based queue offerings.
- Skiplino: Skiplino is a cloud-based queue management system for healthcare, retail, banking, and public services — a horizontal SaaS peer operating in similar verticals and use cases as Moviik.
- JRNI: JRNI offers appointment scheduling, queue management, and customer engagement tools for retail and financial services — overlapping with Moviik's Appointments, Concierge, and queue modules in similar verticals.
Emerging players
- Careflow: Careflow provides patient flow and virtual queue solutions specifically for healthcare settings — overlapping with Moviik's healthcare vertical (e.g., UM6P Hospitals) and Video Attendance use cases.
- Yocale: Yocale provides online appointment scheduling and queue management for SMBs in healthcare, beauty, and service — comparable to Moviik's Appointments module and SMB-friendly self-serve free trial motion.
Broad incumbents
- Salesforce Service Cloud: Salesforce Service Cloud is a broad CRM/CX incumbent offering appointment scheduling, routing, and case management across enterprise customers; represents the platform-level competitive threat Moviik faces as CX suites absorb queue functionality.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Moviik social profiles
Digital presenceMoviik compliance and trust
Trust signalCompliance1 record
Moviik financial estimates
Financial estimateRevenue estimate
Valuation estimate
Moviik leadership team
Management profileNumber of profiles
Moviik funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Moviik M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Moviik
What does Moviik do?
Moviik provides a cloud-based SaaS queue management and customer journey platform that helps businesses in retail, banking, healthcare, telecom, airports, and public services reduce wait times, manage customer flow, and improve operational efficiency. The platform combines a web-based Backoffice management console with Android-powered Tiik kiosks, digital and paper ticketing, SMS/WhatsApp notifications, video attendance, appointment scheduling, analytics, and click & collect capabilities, integrated via REST APIs and powered by AWS infrastructure.
Is Moviik a public or private company?
Moviik is a private company. It is classified as corporate owned and is currently operating.
When was Moviik founded?
Moviik was founded in -1. It employs 1 to 10 people.
Where is Moviik based?
Moviik is headquartered in Braga, Portugal, in the Europe region.
How does Moviik make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are hardware Sales and partner Program Revenue.
Who are Moviik's main competitors?
Direct peers on record are Waitwhile, Wavetec, Tensator, Qmatic, Nemo-Q, Skiplino and JRNI. Emerging players are Careflow and Yocale. Salesforce Service Cloud is listed as a broad incumbent.
Does Moviik have an API?
Yes. Moviik offers a REST API for developers to integrate with existing systems. The API documentation is accessible at https://docs.moviik.com/#introduction. Developer documentation is at docs.moviik.com/#introduction.
What industry is Moviik in?
Moviik's product category is Queue Management Software. Its primary akta.pro industry code is BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations. Its NAICS code is 51821 and its SIC code is 7372.