What Nemo-Q International does

Nemo-Q International AB is a Sweden-based manufacturer and supplier of queue management and customer flow systems, founded in 1978 in Sollentuna by Lars Jarder and Bengt Ahlström and now led by CEO Jan-Erik Håkansson. The company designs and produces an integrated hardware-plus-software ecosystem consisting of customer number terminals, PoE and large-format displays, call-forward units, physical queue tickets, and cloud-based queue management software with web-based statistics, appointment booking (Ventus), digital queue tickets (Digital kölapp), and open APIs for digital signage integration. Its solutions are deployed across five primary verticals — pharmacy, banking, healthcare (including urgent care), transport & logistics, and reception/retail — with accessibility features such as synthetic-speech ticket readouts for visually impaired users.

The business operates a direct sales model from its Sollentuna headquarters supplemented by an international distribution network reaching more than 60 countries, capturing approximately 75% of the Scandinavian queue management market. Revenue is generated through hardware sales (number terminals, displays, call-forward units), multi-year service agreements recommended for high-availability environments such as healthcare, and consumables such as custom-printed physical queue tickets. Pricing is not publicly disclosed; solutions are configured to each customer's requirements and quoted by the sales team. Nemo-Q holds ISO 9001 and ISO 14001 certifications, an IECEE CB Test Certificate, and a portfolio of granted patents across the US, Sweden, Norway, and China, with a pending EPO application.

The company has been recognized as a UC Growth Company of the Year (Årets Tillväxtföretag), a distinction limited to approximately 5% of Nordic firms. Sub-brands include Ventus for appointment booking and Digital kölapp for mobile QR-code-based queuing, signaling product-line extension beyond the traditional kiosk. No external funding rounds, acquisitions, or parent-company ownership are disclosed in the source material; the firm is privately held with an estimated 11-50 employees.

Name

Nemo-Q International

Legal name

Nemo-Q International AB

Website

https://nemoq.se

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

11–50 employees

Short description

Nemo-Q International AB is a Sweden-based manufacturer of queue management and customer flow systems, selling hardware (number terminals, displays, call-forward units) and cloud software to pharmacies, banks, healthcare facilities, transport operators, and receptions across 60+ countries.

Ownership category

akta.pro rank

Product category

Queue Management Systems

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Waitlist, Queue & Flow Management (HLACADAE)

Keywords

• Queue management systems
• Customer flow solutions
• Queue ticket dispensers
• Digital queue displays
• Appointment booking systems

Headquarters

HQ city

Sollentuna

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Queue Management Systems (Hardware + Software): Sale and service of complete queue management systems including queue ticket machines, displays, panels, and associated software. Systems can be cloud-based with add-on services such as digital tickets, statistics services, and digital signage connections.
2. Physical Queue Tickets (Nummerlappar): Sale of physical paper queue tickets/lappar that are ordered through the website and delivered to customers.
3. Service Agreements: Service agreements recommended for ongoing support and maintenance of queue systems, particularly for high-availability environments like healthcare facilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Nemo-Q International manufactures and supplies custom queue and customer flow management systems globally. The offering combines physical hardware (queue ticket machines/number terminals, digital displays, call-forward units, physical paper tickets) with cloud-based software for real-time queue monitoring, statistics, and customer categorization. The company also provides specialized vertical solutions for pharmacies, banks, healthcare facilities, transport and logistics operations, and receptions, along with a separate appointment booking system.

Product overview

Nemo-Q International offers a comprehensive queue and customer flow management ecosystem. The core product is the Kösystem (Queue System), which provides hardware components including number terminals, display screens (10" to 55"), call-forward units, and physical queue tickets, along with associated management software. The portfolio includes specialized vertical solutions for Transport & Logistics, Reception, Banking, Pharmacy, and Healthcare (including Urgent Care). The system integrates with a separate Bokningssystem (Booking System) for appointment scheduling, and offers digital add-ons including Digital Queue Tickets (QR-code based mobile tickets), Digital Screens (displays), and Digital Signage integration. All products are designed for cloud-based management with statistical tracking, accessibility features including voice announcements for visually impaired users, and multi-language support.

Differentiator

Problem solved

Functional benefit

Brands

• Ventus: Booking system for managing appointments and customer flow
• Digital kölapp

Products and services

• Kösystem (Queue System) Core queue management system that organizes customer flows by assigning ticket numbers, displaying queue status on screens, and enabling staff to call customers forward in an orderly fashion. Includes customer terminals, display screens, call-forward units, and management software.
• Bokningssystem (Booking System) Appointment booking system that integrates with queue management. Supports pre-booked appointments with arrival notifications via email and SMS. Branded as Ventus booking system for managing appointments and customer flow.
• Transport & Logistics Solution Specialized queue and workflow management solution for logistics operations handling truck loading, unloading, and yard management. Drivers check in via QR code and smartphone, receive SMS notifications, and are directed to designated areas.
• Reception Solution Cloud-based queue system designed for reception areas, typically consisting of a 32-inch monitor for ticket numbers, standalone queue terminal, and call-forward units for each workstation.
• Bank Solution Queue management solution for banking environments that handles both pre-booked appointments and drop-in customers. Includes touch screen terminals, QR code check-in, and integrated arrival notifications.
• Pharmacy Solution (Apoteksystem) Queue system for pharmacies managing prescription customers, over-the-counter customers, and online order pickups through different customer categories with priority-based routing.
• Healthcare Facility Solution (Vårdinrättning) Queue management system for hospitals, health centers, labs, and urgent care facilities. Enables patient prioritization, category routing, waiting time tracking, and statistics collection.
• Urgent Care Solution (Närakut) High-reliability queue system for urgent care and emergency departments with 32-inch monitors, standalone customer terminals, and call-forward units designed for 24/7 operations.
• Digital Queue Ticket (Digitala biljetter) Digital queue ticket solution (Digital kölapp) allowing customers to take a ticket via QR code scanning with their smartphone. Functions as a web page showing real-time queue position and turn notifications without requiring an app download.
• Digital Screens (Digitala skärmar) Digital display product line including 10-inch POE displays, 32-55 inch monitors, and Digital Signage integration. Functions as customer display, cash register display, or staff display depending on placement.
• Physical Queue Tickets (Kölappar) Physical paper queue tickets printed by number terminals. Includes ticket number, time, and date. Can be customized with additional text for advertising and information purposes. Available for online ordering through the company website.
• Service Agreements Recurring service agreements recommended for ongoing support and maintenance of queue systems, particularly for high-availability environments such as healthcare facilities.

Quantifiable outcome

• Reduces customer perceived wait time by enabling productive use of waiting time
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature8 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tensator: Tensator provides queue management hardware and digital signage for retail, banking, and healthcare — overlapping with Nemo-Q's number terminals, displays, and signage integration product lines.
• Qmatic (Acrelec Group): Q-matic is one of the original queue management system providers with deep Nordic roots and a global installed base, directly competing with Nemo-Q in pharmacy, banking, and healthcare queue solutions across the same Scandinavian and international markets.
• Waitwhile: Waitwhile is a cloud-native virtual queuing and appointment platform serving healthcare, retail, and public sector customers — directly comparable to Nemo-Q's Digital kõlapp (QR-based mobile queue) and booking offerings.
• SEDCO (SEDCO Holdings): SEDCO is a queue management and customer experience vendor with strong presence in MEA and Asia, competing with Nemo-Q in healthcare and banking verticals via integrated hardware + software queue systems.
• JRNI: JRNI offers appointment booking and queue management software for financial services and retail — directly comparable to Nemo-Q's Bokningssystem (Ventus) booking platform and customer flow analytics.
• ACI Solutions (Affiniture): ACI Solutions delivers queue management and patient flow systems to healthcare and government customers, closely comparable to Nemo-Q's Vårdinrättning/Närakut acute care and healthcare facility solutions.
• Q-nomy (now PlayVox Que): Q-nomy provides appointment scheduling, queue, and customer journey software to banks, healthcare, and government — overlapping directly with Nemo-Q's enterprise queue verticals on a more software-led delivery model.

Broad incumbents

• Cisco (Webex Contact Center): Cisco's collaboration and contact-center portfolio includes queue, routing and digital signage components, making it an adjacent large incumbent with overlapping capabilities in enterprise customer flow.
• Genesys: Genesys is a leading contact-center-as-a-service platform with embedded virtual queuing and routing capabilities — a broader incumbent whose enterprise queue and routing overlaps with Nemo-Q's reception and bank solutions at a portfolio level.

Emerging players

• Bookings.live / SimplyBook.me: SimplyBook.me and similar SaaS booking platforms offer appointment and basic queue functionality to SMB verticals such as salons and clinics — an emerging player that overlaps with Nemo-Q's SMB queue ticket and booking products.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nemo-Q International