KlikDokter
KlikDokter is an Indonesian consumer digital health platform offering telemedicine consultations, e-pharmacy, vaccination booking, and medically-reviewed health content, serving individual consumers and corporate clients as a wholly-owned subsidiary of Kalbe Farma.
- Company typePrivate
- Founded2008
- HeadquartersTangerang, Indonesia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What KlikDokter does
KlikDokter, operated by PT Medika Komunika Teknologi, is an Indonesian digital healthcare platform founded in 2008 and headquartered in Jakarta Timur under the Kalbe Farma (Kalbe Group) conglomerate. The platform delivers a vertically integrated consumer health experience spanning medically-reviewed editorial content, telemedicine (Live Chat and Video Call consultations), a drug and disease reference directory, interactive Health Tools (BMI, diabetes risk, cancer risk, fertility, pregnancy, allergy, immunization calculators), a vaccine booking marketplace (Vaccination Hub with 201 vaccine SKUs across partner clinics), prescription-driven medicine purchasing with delivery, doctor Q&A, and appointment booking across its hospital, clinic, and pharmacy network partners.
The underlying technology stack is a consumer-grade web platform with native iOS and Android applications, integrated Indonesian payment rails (Dana, OVO, GoPay, ShopeePay, QRIS, Virtual Account), and back-end connectivity to corporate health insurance and BPJS Kesehatan benefit processing. The platform holds Official Partner (Mitra Resmi) status with the Indonesian Ministry of Health and operates as a registered data controller under Indonesia's UU PDP personal data protection law. There is no public or partner-facing API.
KlikDokter's business model is primarily transaction-based: per-consultation fees on Live Chat and Video Call, mark-ups or take rates on medicine sales, and commission or referral economics on vaccination bookings. A secondary subscription-style revenue stream runs through corporate health and insurance integrations providing employee benefit coverage. The customer base is dominated by Indonesian individual consumers, with a smaller B2B segment comprising corporations purchasing employee health benefits. Distribution flows almost entirely through owned digital channels (web, mobile apps, social media, SEO) supplemented by healthcare-provider partnership networks; the company does not disclose external investors and remains wholly owned by Kalbe Group.
KlikDokter firmographics
Firmographics- Name
- KlikDokter
- Legal name
- PT Medika Komunika Teknologi
- Website
- https://klikdokter.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- KlikDokter is an Indonesian consumer digital health platform offering telemedicine consultations, e-pharmacy, vaccination booking, and medically-reviewed health content, serving individual consumers and corporate clients as a wholly-owned subsidiary of Kalbe Farma.
- Ownership category
- akta.pro rank
KlikDokter industry classification
Industry- Product category
- Digital Health & Telemedicine
- NAICS
- Pharmacies and Drug Retailers (456110)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)
- akta.pro secondary industry
- Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK)
Keywords
Where KlikDokter is headquartered
LocationHeadquarters
- HQ city
- Tangerang
- HQ country
- Indonesia
- HQ region
- Asia
Offices1 record
Markets served
KlikDokter business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Online Consultation Services: Paid consultation services including Live Chat and Video Call consultations with healthcare professionals. Users pay for direct doctor consultations through the platform.
- Medicine Sales: Online pharmacy services where users purchase medicines based on doctor recommendations or prescriptions through the platform.
- Corporate Health Partnerships: B2B services providing health solutions for corporations including employee health benefits and insurance integration.
- Health Insurance Integration: Corporate health insurance and benefit programs processed through the platform for employee healthcare coverage.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Live Chat Consultation |
| Transaction based/ take rate | Pay-as-you-go | Video Call Consultation |
| Transaction based/ take rate | Pay-as-you-go | Medication Purchase |
| Subscription | Monthly | Health Insurance/ Corporate Benefits |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
KlikDokter product offering
Product offeringCore offering
KlikDokter is an integrated digital health platform that provides trusted health information, online doctor consultations via live chat and video call, medicine purchasing through partner pharmacies, and a vaccination booking hub. Operated by PT Medika Komunika Teknologi as a subsidiary of Kalbe Farma, the platform serves Indonesian consumers through its website and mobile applications (Android and iOS), combining health education content, interactive health assessment tools, and healthcare facility directories.
Product overview
KlikDokter is a platform-based digital health ecosystem operated by PT Medika Komunika Teknologi under Kalbe Farma, launched in 2008. The platform consists of a core unified portal (web and mobile applications for Android/iOS) with integrated service modules including: Article Kesehatan for medically-reviewed health education content; Live Chat and Konsultasi Video Call for real-time doctor consultations; Direktori Obat and Direktori Penyakit for drug and disease reference information; Health Tools (BMI calculator, diabetes risk calculator, cancer risk assessment, fertility calendar, pregnancy program, allergy tools, immunization calendar); Vaccination Hub for vaccine booking; Pembelian Obat for medicine purchasing with delivery; Tanya Dokter for public Q&A; and Appointment Booking for scheduling consultations at partner facilities. The platform integrates with payment providers (Dana, OVO, GoPay, ShopeePay, QRIS, Virtual Account) and corporate health insurance/BPJS for transaction processing. Additional modules include K Poin loyalty program, Info Stem Cell/Secretome therapy education, and Health Events listings.
Differentiator
Problem solved
Functional benefit
Products and services
- KlikDokter Digital Health Platform Comprehensive digital health platform providing integrated health information, online doctor consultations, medicine purchasing, and health management tools for Indonesian consumers via web and mobile applications.
- Live Chat Doctor Consultation Real-time text-based online health consultation service connecting users with doctors and healthcare professionals. Available as a paid transaction-based service through the KlikDokter platform.
- Video Call Doctor Consultation Video-based online consultation service enabling face-to-face doctor consultations via video call. Charged service with appointment booking, 45-minute cancellation policy, and voucher compensation for provider no-shows.
- Online Medicine Purchase (Pembelian Obat) Medicine purchasing service allowing users to buy medications based on doctor recommendations or prescriptions through partner pharmacy networks with delivery options and multiple payment methods.
- Vaccination Hub Vaccination booking platform enabling users to search, compare prices, and book vaccinations by location, category (pregnant women, children, productive age, elderly, Hajj/Umrah), and healthcare facility across partner clinics in Indonesia.
- Appointment Booking (Buat Janji) Appointment scheduling feature enabling users to book consultations with doctors, healthcare providers, hospitals, and clinics through the KlikDokter platform.
- Corporate Health Insurance Integration Corporate health insurance and third-party payer integration enabling coverage for health consultations, services, and medicines for employee benefit packages, including BPJS Kesehatan integration.
Companies that use KlikDokter
Customer profileSegments4 records
Ideal customer profiles2 records
KlikDokter technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature4 records
KlikDokter partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Kalbe Farma (PT Kalbe Farma Tbk)coreKlikDokter was established under Kalbe Farma which was founded by dr. Boenjamin Setiawan. Kalbe Farma is a major pharmaceutical company in Southeast Asia. KlikDokter operates as part of the Kalbe group, benefiting from its healthcare ecosystem, pharmaceutical supply chain, and regional expansion capabilities.
- Kementerian Kesehatan Republik Indonesia (Indonesian Ministry of Health)coreKlikDokter is an official partner (Mitra Resmi) of the Indonesian Ministry of Health, indicating government recognition and collaboration in health education and services.
- Healthcare Professionals NetworkcorePartnership network including doctors, pharmacists, psychologists, psychiatrists, midwives, and nurses who provide consultation services through the platform.
- Healthcare FacilitiescorePartnership with hospitals, clinics, pharmacies, and laboratories for service delivery including vaccination hub, doctor directories, and facility listings.
- Healthcare Insurance ProvidersminorIntegration with corporate health insurance and benefit programs for employee healthcare coverage processing through the platform.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
KlikDokter competitors and assessment
Company assessmentRegional players
- MyDoc: MyDoc is a Southeast Asia-focused telehealth platform offering video consultations and corporate wellness programs, comparable to KlikDokter's B2B corporate health partnership offering across SEA.
Others
- Kalbe Farma (parent): Kalbe Farma is KlikDokter's parent company and Indonesia's largest pharmaceutical distributor. The relationship is enabling in nature — KlikDokter rides Kalbe's distribution, supply chain, and pharmacy network to deliver medicine and offline services.
Direct peers
- Doctor Anywhere: Doctor Anywhere is a Southeast Asia telehealth and corporate wellness provider offering video consultations and pharmacy delivery, comparable to KlikDokter in business model and regional scope.
- Alodokter: Alodokter operates an Indonesian health platform with doctor consultations, hospital booking, health articles, and insurance integrations, competing head-to-head with KlikDokter in the same Indonesia-centric market.
- ProSehat: ProSehat is an Indonesian online pharmacy and telemedicine platform offering doctor consultations, medicine delivery, and lab services — a direct competitor in KlikDokter's domestic market.
- SehatQ: SehatQ is an Indonesian health information and telemedicine platform with doctor booking, content articles, and e-pharmacy, mirroring KlikDokter's integrated content-plus-consultation model.
- Halodoc: Halodoc is an Indonesian digital health platform offering telemedicine consultations, medicine delivery, and lab bookings — directly overlapping KlikDokter's core offerings and serving the same Indonesian consumer market.
- GrabHealth (by Grab): GrabHealth bundles telemedicine, medicine delivery, and insurance into the Grab super-app across Southeast Asia, competing with KlikDokter for the same on-demand healthcare consumer use cases.
- Good Doctor Technology Indonesia: Good Doctor Technology Indonesia is a Grab-backed telemedicine service offering video consultations and medicine delivery, directly competing with KlikDokter in the Indonesian market.
Emerging players
- Practo: Practo is a digital health platform operating across India and parts of Southeast Asia with online consultations, appointment booking, and pharmacy, comparable to KlikDokter in product architecture and end-user proposition.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
KlikDokter social profiles
Digital presenceKlikDokter compliance and trust
Trust signalCompliance1 record
KlikDokter financial estimates
Financial estimateRevenue estimate
Valuation estimate
KlikDokter leadership team
Management profileNumber of profiles
Profiles2 records
KlikDokter funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
KlikDokter M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about KlikDokter
What does KlikDokter do?
KlikDokter is an integrated digital health platform that provides trusted health information, online doctor consultations via live chat and video call, medicine purchasing through partner pharmacies, and a vaccination booking hub. Operated by PT Medika Komunika Teknologi as a subsidiary of Kalbe Farma, the platform serves Indonesian consumers through its website and mobile applications (Android and iOS), combining health education content, interactive health assessment tools, and healthcare facility directories.
Is KlikDokter a public or private company?
KlikDokter is a private company. It is classified as corporate owned and is currently operating.
When was KlikDokter founded?
KlikDokter was founded in 2008. It employs 251 to 500 people.
Where is KlikDokter based?
KlikDokter is headquartered in Tangerang, Indonesia, in the Asia region.
How does KlikDokter make money?
Four revenue lines are on record. Online Consultation Services are the primary driver. The others are medicine Sales, corporate Health Partnerships and health Insurance Integration.
Who are KlikDokter's main competitors?
MyDoc is listed as a regional player. Kalbe Farma (parent) is listed as an others. Direct peers are Doctor Anywhere, Alodokter, ProSehat, SehatQ, Halodoc, GrabHealth (by Grab) and Good Doctor Technology Indonesia. Practo is listed as an emerging player.
Does KlikDokter have an API?
No public API is recorded for KlikDokter.
What industry is KlikDokter in?
KlikDokter's product category is Digital Health & Telemedicine. Its primary akta.pro industry code is HLALAIAA, DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription), with a secondary code of HLALACAK, Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored). Its NAICS code is 456110 and its SIC code is 8011.