FireLogic

What FireLogic does

FireLogic is a privately held managed IT services firm founded in 2010 by Derrick Wlodarz, headquartered in the Chicago metropolitan area with operational offices in Des Plaines and Chicago, Illinois. The firm serves small to medium-sized businesses and select mid-market accounts across at least a dozen verticals, including professional services (legal, medical, accounting), education (K-12 districts, public libraries, tutoring centers), construction and HVAC, hospitality and retail, religious organizations, and nonprofits. Primary geographic focus is Chicagoland, but the firm positions itself as serving clients nationwide in the United States via cloud-first remote delivery; a walk-in help desk in Des Plaines supports local in-person service.

The company's product portfolio is organized around five managed-service pillars: Full Circle IT Support (the recurring managed services program with 24/7 monitoring, client ticket portal access, SLA-backed response, and project-work discounts), Managed Networks (Cisco Meraki, Ubiquiti, Netgear, and Zyxel firewalls, switches, and access points), Managed Servers (Dell, Microsoft Azure, Rackspace, with Nerdio for Azure consumption management), Managed Security (anti-malware via ESET, firewall management, email security, and Dark Web Monitoring), and Managed Business Continuity (cloud backup, BDR, hosted VoIP via RingCentral and 8x8). Adjacent project services include server migrations, security camera installations, and email platform migrations between legacy Exchange and Microsoft 365 or Google Workspace. A proprietary branded Client Ticket Portal (firelogic.itclientportal.com) provides managed-client transparency into ticket status and administrative reporting. The underlying technology stack relies on third-party platforms (Microsoft, Google, Cisco Meraki, Dell, ESET) rather than internally developed infrastructure, with no proprietary AI/ML capabilities or patents disclosed.

The business model is recurring monthly managed-services subscriptions augmented by project-based professional services revenue, with quote-based pricing customized per client and no publicly disclosed rate cards. Go-to-market is sales-led via a dedicated IT Sales Account Manager (Michael Schultz) handling outreach, consultation, and proposals, complemented by on-site field visits in Chicagoland and content marketing through a blog and YouTube training channel. Customer acquisition is driven primarily by referrals, community partnerships (Park Ridge and Niles-Maine District Libraries, CompTIA, ACRBO, local Chambers of Commerce), and organic search. The company is bootstrapped and founder-owned with no disclosed external funding, parent company, or institutional investment; revenue is not disclosed publicly.

Name

FireLogic

Legal name

FireLogic

Website

https://firelogic.net

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

FireLogic is a Chicagoland-based managed IT services firm founded in 2010 that delivers 24/7 monitoring, network, server, security, and business continuity support to SMB and mid-market clients across the United States via remote delivery and on-site field service.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industry

Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Network management
• Server administration
• Cybersecurity services
• Business continuity

Headquarters

HQ city

Des Plaines

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support (Full Circle IT Support): Recurring managed services subscription covering monitoring, active support, client portal access, site visits, SLA response, and project discounts. This is the primary revenue stream with 24/7 monitoring, patch management, and ongoing technical support for servers, networks, security, and workstations.
2. Project Work & Consulting: One-time project-based revenue from server migrations, network installations, security camera deployments, email platform migrations (Microsoft 365, Google G Suite), VoIP implementations, and Azure cloud setups. Managed clients receive project discounts.
3. Specialized Training Services: Customized technology training delivered remotely or on-site for end users on platforms such as Microsoft 365, Google G Suite, Windows, IT Security, and mobile computing. Revenue generated through consulting engagements and as part of managed service agreements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

FireLogic provides comprehensive managed IT support to small and mid-market businesses, offering 24/7 monitoring, client ticket portal access, SLA-backed response, network and server management, multi-layered cybersecurity, and business continuity including cloud backup and disaster recovery. The firm also delivers project-based IT services such as server migrations, network installations, email platform migrations (Microsoft 365, Google G Suite), VoIP deployments, Azure cloud setups, and security camera installations, plus customized end-user training for SMB and mid-market clients across the United States.

Product overview

FireLogic is a Full Circle Technology Support firm offering a unified managed IT services platform comprised of five core service pillars: Full Circle IT Support (the overarching managed services program), Managed Networks, Managed Servers, Managed Security, and Managed Business Continuity. These core offerings are complemented by specialized project services including Server Projects and Security Camera installation. The company also provides proprietary service tools including a Client Ticket Portal for ticket management and transparency, Dark Web Monitoring for credential protection, and Cloud Backup (BDR) for disaster recovery. All services are delivered by US-based technicians out of Des Plaines and Chicago offices, with 60 years of combined technical expertise on staff.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Circle IT Support Comprehensive managed IT support program offering 24/7 full-service monitoring, client portal access, on-site visits, SLA-backed response times, patch management, and project discounts for small to medium businesses.
• Managed Networks Network infrastructure management covering vendor recommendations, configuration, monitoring, and ongoing management of firewalls, switches, and access points for SMBs.
• Managed Servers Physical and virtual server management covering implementation, configuration, 24/7 monitoring, security, backups, and warranty replacements for on-premises and cloud-hosted environments.
• Managed Security Multi-layered security services including firewall management, anti-malware protection, email security for Microsoft 365 and Google Workspace, and Dark Web credential monitoring.
• Managed Business Continuity Data protection and continuity services for Microsoft 365 and Google environments, workstation backup and security, server disaster recovery, and Azure cloud backup solutions.
• Server Projects Project-based server services including Windows Server administration, Exchange and email migrations, backup implementation, and upgrade assistance for clients needing one-time infrastructure projects.
• Security Cameras CCTV and IP camera surveillance system design, deployment, and installation for residential and commercial properties, including dome and directional camera types.

Quantifiable outcome

• 24/7 full-service monitoring keeps server surprises down and prevents costly outages
• +4 more outcomes

Named customers25 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Computing Technology Industry Association (CompTIA)coreStrategic or Co-development PartnerFireLogic is a longtime proud supporter of CompTIA. All technical staff members are required to have baseline CompTIA certifications during employment probation. Founder Derrick Wlodarz serves on the Subject Matter Expert Technical Advisory Committee, contributing to certification development. FireLogic attends yearly workshops at CompTIA headquarters alongside leading industry experts.
• Association of Computer Repair Business Owners (ACRBO)coreStrategic or Co-development PartnerFireLogic is a member of ACRBO, which holds member companies to the highest standards of ethics, quality, and customer service. This membership provides a framework of accountability and credibility for the company.
• Park Ridge Public LibrarycoreStrategic or Co-development PartnerFireLogic is an integral partner with Park Ridge Public Library, offering monthly free drop-in IT helpdesk since 2012 and free technology training classes on topics including Windows, Microsoft Office, Google G Suite, and IT Security. Hundreds of hours of volunteer support rendered. FireLogic was awarded the library's 2014 Annual Volunteering Award.
• Niles-Maine District LibrarycoreStrategic or Co-development PartnerFireLogic partners with Niles-Maine District Library to offer dozens of custom technology training classes at no cost, covering Office 365, Google G Suite, Windows, and Security. Classes recorded and shared on FireLogic YouTube Channel. Training is provided on a volunteer basis.
• Self Help Closet and Pantry (Des Plaines)minorStrategic or Co-development PartnerFireLogic has worked with the Self Help Closet and Pantry in Des Plaines over the last several years, running food drives to help them meet their goals. Represents community giving and charitable engagement.
• Park Ridge Chamber of CommerceminorChannel Partner/ Reseller/ DistributorFireLogic is a recognized member of the Park Ridge Chamber of Commerce, generating local business referrals and community presence.
• Des Plaines Chamber of CommerceminorChannel Partner/ Reseller/ DistributorFireLogic is a recognized member of the Des Plaines Chamber of Commerce, generating local business referrals and community presence.
• Cisco MerakicoreTechnology or IntegrationFireLogic has longstanding partnership relationships with Cisco Meraki for network hardware including firewalls, switches, and access points. Meraki products are featured across many client deployments including The Vig, Effective Air, Academic Tutoring Center, and St. Mary Church of Elgin.
• DellcoreTechnology or IntegrationFireLogic has longstanding partnership relationships with Dell for server hardware. Dell servers are featured across client deployments including Effective Air, St. Mary Church of Elgin, Frank H. Stowell & Sons, and Chris Carey & Company.
• Microsoft AzurecoreTechnology or IntegrationFireLogic partners with Microsoft Azure for cloud server solutions. Azure is highlighted as the cloud platform of choice for remote/hybrid workers and modernization away from on-premises servers.
• Microsoft 365coreTechnology or IntegrationFireLogic has certified expertise in Microsoft 365 and assists with nonprofit pricing programs (E1 free, E3 at $5/month). Handles migrations from legacy Exchange and supports clients on Microsoft 365 platforms including email, security, and compliance.
• Google G SuitecoreTechnology or IntegrationFireLogic is a Google G Suite Certified Trainer and certified partner. Handles migrations from legacy systems to G Suite and provides custom training for clients including MavenWave Partners, Miller Air, iQ Total Source, Fairway Consulting, and Dallas County School District.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Ntiva: Ntiva is a larger national managed IT and cybersecurity services provider competing for many of the same SMB and mid-market accounts as FireLogic but with materially greater scale, MSSP capabilities, and geographic reach.
• Thrive: Thrive is a large national managed services and cybersecurity provider that competes with FireLogic for SMB and mid-market managed IT contracts while offering broader capabilities in cloud, security operations, and vCIO services.
• All Covered (ConvergeOne): All Covered, part of ConvergeOne, is a national IT managed services provider delivering helpdesk, cloud, and infrastructure management to SMB and mid-market clients, often landing in competitive deals with regional MSPs like FireLogic.
• Dataprise: Dataprise is a sizable US managed services provider offering IT support, cloud, and cybersecurity across SMB and enterprise segments, representing the larger national competitor cohort against which FireLogic competes for mid-market deals.
• CMIT Solutions: CMIT Solutions is a national franchise network of managed IT service providers serving SMBs, overlapping directly with FireLogic's service offering and target customer, but operating at a much larger aggregated footprint.

Direct peers

• CompassMSP: CompassMSP is a managed IT services provider focused on SMBs with comparable offerings around managed networks, servers, security, and helpdesk support, positioning it as a direct SMB-focused MSP competitor.
• iCorps Technologies: iCorps Technologies is a US managed IT services and consulting firm delivering outsourced IT support, cloud, and security services to SMBs — a near-direct operating analog to FireLogic in service mix and customer segment.
• SwitchFast Technologies: SwitchFast Technologies is a Chicago-based managed IT services provider of similar size and vintage to FireLogic, focused on outsourced IT support, cloud migrations, cybersecurity, and helpdesk for SMB and mid-market clients in the same Chicagoland catchment.
• Innovative Solutions: Innovative Solutions is a managed IT services and cloud consulting firm serving SMB and mid-market organizations with a similar Microsoft-365-and-hybrid-cloud orientation, comparable in role and scale to FireLogic.
• ProServe IT: ProServe IT is a managed IT services firm serving SMB and mid-market customers with similar Microsoft 365, Azure, networking, and helpdesk capabilities, comparable in scale and go-to-market to FireLogic.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/FireLogicTech
• Facebookfacebook.com/FireLogic
• LinkedInlinkedin.com/company/firelogictech

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FireLogic