Computer Cures

What Computer Cures does

Computer Cures is a privately-held, family-owned mobile computer repair and IT support business headquartered in Blackburn South, Melbourne, and serving the broader Melbourne metropolitan area (Inner City, Bayside, Eastern, Northern, and Western suburbs, Mornington Peninsula, Yarra Ranges). Founded in 2010 and operating for 15+ years, the company dispatches in-house, background-verified technicians to customer homes and small businesses for on-site repair, with same-day service at no extra charge and a walk-in office as a secondary channel. Its service portfolio spans PC, Mac, laptop, tablet, and smartphone repair; virus and ransomware removal; logical and physical data recovery (the latter via an in-house Class-100 clean room); WiFi, NBN and home/business networking setup; smart-home, AV/Sonos, and CCTV installation; and Microsoft 365/Google Workspace deployment for SMBs.

The underlying operating model is technician-centric, supported by mobile service vehicles stocked with common replacement parts, conventional diagnostic equipment, and TeamViewer-based remote support for software-only issues. A dedicated managed-IT-services line offers proactive monitoring and fixed monthly contracts, introducing a recurring-revenue layer atop the predominantly transactional core. The firm's core technological differentiator is the clean-room data recovery capability combined with the mobile dispatch model—neither common nor cheap to replicate at the local level.

Revenue is generated via professional services (on-site hours at $100-$160/hr, remote support at $60-$100/hr), hardware parts sales, one-off repair jobs ($100-$2,500+ depending on type, with data recovery commanding the highest ticket size), and managed-IT monthly contracts. Customers are acquired primarily through local SEO (300+ suburb-specific landing pages), 24/7 inbound phone lines, web-based quote forms, and word-of-mouth, with a cumulative base of 5,000+ clients and 4.8-5.0 star ratings across 489+ aggregated reviews. The customer base is horizontally segmented across residential home users, SMBs (including visible logos such as KFC local, IGA, Fernwood, Kwik Kopy, and Frame Australia), and seniors requiring patient technology assistance; no enterprise-scale anchor customers are disclosed.

Name

Computer Cures

Legal name

Computer Cures

Website

https://computercures.com.au

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Computer Cures is a family-owned, mobile on-site computer repair and IT support business headquartered in Blackburn South, Melbourne, serving residential users and small businesses across the Melbourne metropolitan area with technician dispatch, managed IT, and data recovery services.

Ownership category

akta.pro rank

Product category

Computer Repair & IT Support Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121), Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Miscellaneous Repair Services (7600), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)

Keywords

• Computer repair services
• Mobile IT support
• Data recovery services
• Virus malware removal
• Small business IT support

Headquarters

HQ city

Saint Kilda

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. On-Site Computer Repair Services: Primary revenue stream from on-site repair services for PCs, Macs, laptops, tablets, smartphones, and other devices. Services include hardware repairs, software troubleshooting, virus removal, data recovery, network setup, and system configuration. Priced per job with upfront quotes.
2. Replacement Parts Sales: Revenue from replacement parts including screens, batteries, keyboards, hard drives, SSDs, power supplies, and other components used in repairs.
3. Business IT Support Services: Managed IT services, IT consulting, network setup, Microsoft 365/Google Workspace support, cybersecurity, and ongoing technical support for small and medium businesses.
4. Remote IT Support: Remote assistance for software issues, priced hourly at $60-$100/hr, available as a lower-cost alternative to on-site visits.
5. Data Recovery Services: Specialized data recovery ranging from $100-$300 for logical recovery to $500-$2,500+ for physical/cleanroom recovery.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels12 records

Core offering

Computer Cures delivers mobile on-site computer repair and IT support services to residential and small business customers across the Melbourne metropolitan area. Qualified technicians travel to customer homes and businesses to repair PCs, Macs, laptops, tablets, and smartphones, remove viruses, recover data, set up networks and smart home devices, and provide ongoing business IT support. Same-day service is provided at no extra charge with a no-fix-no-fee guarantee.

Product overview

Computer Cures is a Melbourne-based IT support and computer repair company operating as a mobile service that dispatches qualified technicians directly to customer homes and businesses. The company offers a comprehensive portfolio of services organized around three core areas: on-site hardware repair (covering PCs, Macs, laptops, tablets, and smartphones), software and networking support (including virus removal, data recovery, WiFi setup, and business IT infrastructure), and technology installation (smart home devices, home theatres, security cameras). Services are delivered through a network of in-house, background-verified technicians with a 'no fix, no pay' guarantee. The company primarily serves the Melbourne metropolitan area across residential and small-to-medium business segments, with specialized services including Apple product repairs, gaming PC support, and managed IT packages for ongoing business clients.

Differentiator

Problem solved

Functional benefit

Products and services

• On-Site Computer Repair Services Mobile on-site hardware and software repair services for PCs, Macs, laptops, and desktops across Melbourne. Includes hardware failure diagnosis, software troubleshooting, operating system installations, and general fixes performed at the customer's home or business.
• Laptop Repair Services Specialised repair services for laptops including screen replacement, keyboard replacement, battery replacement, hinge repair, charging port repair, fan replacement, and water damage repair.
• Apple Mac Repair Services Repair services for Apple hardware and software including iMac and Mac mini repairs, MacBook screen, keyboard and battery replacement, logic board repair, and data recovery from Apple devices with soldered storage.
• Virus and Malware Removal Complete threat removal service covering viruses, spyware, ransomware, and malware, including deep scan, removal, file protection, and installation of security software. Priced $80-$150 per job.
• Data Recovery Services Emergency and standard data recovery from HDDs, SSDs, USB drives, phones, and RAID arrays, including Apple devices with soldered storage. Logical recovery priced $100-$300; physical/cleanroom recovery $500-$2,500+.
• WiFi and Networking Setup Wireless network setup, troubleshooting, mesh WiFi installation, NBN connection setup, ethernet cabling, and full home network configuration for residential customers.
• Small Business IT Support On-site IT support for small businesses covering network setup, Microsoft 365 deployment, cybersecurity configuration, hardware maintenance, VoIP phone system installation, and day-to-day tech issue resolution.
• Managed IT Services Proactive monitoring, maintenance, and rapid response services for businesses with fixed monthly cost coverage, including cloud solutions and managed service provider offerings.
• Remote IT Support Remote assistance for software issues using TeamViewer and similar tools, allowing technicians to diagnose and resolve problems without an on-site visit. Priced $60-$100/hr.
• Smart Home Installation Setup and configuration of smart home devices including lighting, locks, doorbells, and climate control systems, integrated into single-app control.
• TV and Home Theatre Setup Smart TV setup, streaming app installation (Netflix, Apple TV, Foxtel), wireless Sonos speaker configuration, TV wall mounting, and full AV and home theatre system setup.
• Security Camera Installation Installation of CCTV and IP camera systems for homes and businesses, providing surveillance and security monitoring solutions.
• IT Consulting Professional IT advisory services providing honest, jargon-free technology recommendations for businesses and home users, with no obligation to proceed.

Quantifiable outcome

• 5,000+ happy clients served
• +3 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Geeks2U: Australian national mobile on-site computer repair and IT support brand owned by Officeworks/Wesfarmers. Direct competitor with the same we-come-to-you service model, broad PC/Mac/network offering, and similar residential + SMB customer base across Australia.
• HelloTech: US-based on-demand, in-home technology support service for consumers and SMBs covering PCs, Macs, smart home, networking, and AV. Direct analog in mobile service delivery, breadth of offerings, and customer segments, despite operating in a different geography.
• NerdsToGo: US franchise network providing on-site computer repair, IT support, and managed services to residential and small business customers. Closely analogous business model and service portfolio to Computer Cures' mobile offering.
• Jim's Computer Services: Part of the Jim's Group franchise network providing mobile computer repair and IT support across Australia and New Zealand. Competes head-to-head on doorstep service, residential and SMB segments, and breadth of PC/Mac/network offerings.

Emerging players

• Data Recovery Labs Australia: Specialist Australian data recovery firm with cleanroom capability for HDD, SSD, RAID, and mobile device recovery. Direct comparator for Computer Cures' higher-margin Class-100 cleanroom data recovery service line ($500–$2,500+ jobs).

Broad incumbents

• Officeworks Tech Support: Australian big-box retailer (Wesfarmers) that sells computers and offers in-store and remote setup/support services. Overlaps with Computer Cures on consumer tech setup, basic troubleshooting, and accessories — though primarily a retailer rather than a mobile repair specialist.
• Optus Business / Telstra SMB Tech Support: Major Australian telcos bundling IT support, networking, and managed services into SMB contracts. Compete with Computer Cures on the managed-IT and SMB networking side, though typically via telco-channel rather than dispatch model.
• Apple Authorised Service Providers: Apple's authorised repair network (e.g., iStore, JB Hi-Fi Tech Service) handling Mac, iPhone, and iPad repairs under warranty and out-of-warranty. Competes with Computer Cures on Apple hardware repair, particularly logic board and screen work, with OEM-backed parts access.

Regional players

• PC Rescue: Melbourne-based on-site and in-shop computer repair and IT support service. Highly comparable in geography, customer mix, and service portfolio, with similar SMB and residential focus.
• Byte IT: Melbourne-based IT support and computer repair provider serving residential and small business customers. Closely comparable service mix and local-market overlap with Computer Cures.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ComputerCures
• YouTubeyoutube.com/@computercures8499
• Facebookfacebook.com/ComputerCuresMelbourne
• LinkedInau.linkedin.com/company/computer-cures-melbourne

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Computer Cures