Tegsoft

What Tegsoft does

Tegsoft is a Turkey-founded telecommunication software company established in 2008 that develops web-based contact center and IP PBX solutions sold through an authorized business partner network of 127 partners across the Middle East, Europe, North America, Africa, and Asia. Its core platform comprises three primary products: VoiceChannel (voice-focused inbound/outbound contact center at $69 per agent per month), OmniChannel (multi-channel communications including SMS, email, webchat, WhatsApp Business, Facebook Messenger, and Instagram DM at $99 per agent per month), and AIChannel (AI-powered voice and text agents with custom pricing). The platform also bundles TegsoftCRM, number masking, ticketing, softphone, video call, chat translation, quality management with screen recording, speech analytics, dashboard builder, and the Tegsoft Telescope mobile monitoring app.

The underlying technology stack is proprietary and built on IBM DB2, CentOS, and Enterprise Java with a native SIP server (TegsoftSIP, released 2016) and modular web-based architecture exposing open APIs. The cloud CCaaS offering runs exclusively on IBM Cloud infrastructure with end-to-end encryption, while on-premise and perpetual license deployment options serve customers requiring local infrastructure. The company holds ISO 9001:2015 and ISO/IEC 20000-1 certifications and is GDPR and Turkish KVKK compliant, supporting sales to municipalities, healthcare, and financial services buyers.

Tegsoft monetizes through per-agent subscription licensing (monthly, shift-based simultaneous agent pricing), perpetual license purchases with annual maintenance, on-site rental of customer-hosted deployments, cloud rental (CCaaS) on IBM Cloud, and professional services delivered through partners. Revenue mechanics are diversified across recurring subscriptions and one-time license sales, distributed across 1,200+ customers spanning 15+ verticals including healthcare (Medicalpark), retail (CCI Coca-Cola İçecek, Lufian), e-commerce (Trendyol, Lensmarket), travel (Corendon Airlines, Sixt), education (Bahçeşehir University, Bilge Adam), real estate (Max Royal, FuzulEv), and government/municipalities (İSPER, ASKİ, Azersu). The company is privately held, founder-controlled (CEO Tuba Gürsoy, CTO Eray Gürsoy), bootstrapped with no disclosed external funding, and operates from Istanbul with regional offices in Dubai (UAE primary entity Tegsoft FZCO), Delaware (USA), and South Africa.

Name

Tegsoft

Legal name

Tegsoft FZCO (UAE), Tegsoft INC (USA), Tegsoft Yönetim ve Bilişim Hizmetleri Ticaret Limited Şirketi (TR)

Website

https://tegsoft.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Tegsoft is a Turkey-founded CCaaS and IP PBX software vendor selling omnichannel contact center solutions (VoiceChannel, OmniChannel, AIChannel) through a 127-partner channel network to 1,200+ enterprise and public-sector customers across healthcare, retail, municipality, and financial services verticals in EMEA and Africa.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro industry

PRIMARYHDAIAHAF

Contact Center (CCaaS) & Customer Engagement Voice

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHDAIAHAB

Cloud PBX & Hosted Telephony

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

Keywords

• Cloud contact center
• IP PBX software
• Omnichannel communication
• AI customer service
• Call center solutions

Headquarters

HQ city

Kagithane

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription (Agent Licensing): Monthly per-agent licensing model. Licenses based on simultaneous logged-in agents (shift-based licensing). Agents can be increased or decreased at any time.
2. Perpetual License Purchase: Lifetime license purchase with 1-year free system updates, followed by annual maintenance and support fee. Commitment pricing offers lower discount rates.
3. On-site Rental: System installed on customer's local server with monthly payment. Customer provides hardware or server infrastructure.
4. Cloud Rental (CCaaS): Full infrastructure provided by Tegsoft on IBM Cloud with monthly payment. Quick 1-2 hour deployment with no server costs.
5. Professional Services: Training, implementation, and technical support provided through authorized business partners.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Tegsoft develops and sells an all-in-one web-based contact center and IP PBX platform that unifies voice, SMS, email, webchat, WhatsApp, Facebook Messenger, Instagram DM, and social media channels with AI-powered automation. The platform is offered in three core product lines — VoiceChannel, OmniChannel, and AIChannel — delivered via perpetual license, on-premise rental, or cloud rental (CCaaS) on IBM Cloud infrastructure, and is used by enterprises, municipalities, and SMBs across 15+ industry verticals to manage more than 2 million calls per day.

Product overview

Tegsoft is a communication platform company offering an all-in-one contact center solution with three core products: VoiceChannel (voice-focused call center for customer service and tele-sales), OmniChannel (multichannel communication including SMS, email, webchat, and social media), and AIChannel (AI-powered integration of all digital channels with autonomous agents). The platform includes embedded TegsoftCRM, WebChat live chat, Number Masking, Ticketing, VideoCall, Softphone, Chat Translation, Quality Management with screen recording, Speech Analytics, Dashboard Builder, Dynamic Excel Reports, and the Teggy AI Assistant. Built on IBM Cloud infrastructure with cloud, on-premise, and hybrid deployment options. The platform manages over 2 million call traffic daily across 1,200+ customers and 15+ industry verticals.

Differentiator

Problem solved

Functional benefit

Brands

• VoiceChannel: Voice-based contact center solution for customer service and marketing channels with inbound call management, IVR, and agent features.
• OmniChannel
• AIChannel
• Tegsoft Telescope
• TegsoftPBX
• TegsoftCC
• Tegsoft Academy

Products and services

• VoiceChannel VoiceChannel is Tegsoft's voice-focused contact center product for customer service and tele-sales teams, offering inbound call management, advanced IVR, predictive/progressive/preview dialers, embedded CRM, voice recording, voicemail, and an embedded webphone. It is sold via subscription at $69 per agent per month and is designed for customer-facing teams that primarily need robust voice workflows.
• OmniChannel OmniChannel is Tegsoft's 360-degree customer experience product that extends VoiceChannel with SMS, Email, Webchat, WhatsApp Business, Facebook Messenger, Instagram DM, and social media messaging in a single unified agent interface. It enables companies to manage customer communication history across all channels and is sold at $99 per month per agent.
• AIChannel AIChannel is Tegsoft's AI-powered communication experience that integrates all digital channels — voice, text, webchat, email, messaging apps, and social media — in a single center driven by artificial intelligence. It provides an AI Agent for the voice channel and an AI Agent for the text channel, enabling autonomous customer interactions, intelligent routing, and conversational automation.
• TegsoftPBX TegsoftPBX is Tegsoft's IP PBX system that powers call management and telecommunications across the Tegsoft contact center products and is also sold as an appliance for SMBs. It supports enterprise telephony features and integrates with external PBX platforms including Avaya, Nortel, Cisco, Siemens, LG-Ericsson, and Microsoft Skype for Business.
• TegsoftSIP TegsoftSIP is Tegsoft's native SIP server infrastructure that delivers SIP-based call signaling and telephony services for the Tegsoft contact center and IP PBX product lines, replacing reliance on third-party SIP stacks.
• Tegsoft Telescope Tegsoft Telescope is a mobile application for iOS and Android that enables real-time monitoring of contact center dashboards, agent status, and KPIs from anywhere, supporting supervisors who need visibility outside the physical contact center.

Quantifiable outcome

• 2,000,000+ daily call traffic managed across platform
• +3 more outcomes

Named customers25 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature10 records

Partnerships

One partnership is on record.

• IBM CloudcoreTechnology or IntegrationIBM Cloud is the foundational infrastructure provider for Tegsoft's cloud contact center (CCaaS) offering. Tegsoft builds its cloud solutions exclusively on IBM Cloud infrastructure, providing enterprise-grade security with end-to-end encryption. This partnership enables Tegsoft to offer quick deployment (2 hours) without infrastructure costs.

Scale indicators10 records

Recent moves14 records

Expansion highlights6 records

Direct peers

• 3CX: 3CX is a cloud and on-premise IP PBX/contact center solution popular with SMBs and partners — directly comparable to Tegsoft's TegsoftPBX plus integrated contact center offering and channel-led distribution.
• Talkdesk: Talkdesk provides AI-powered cloud contact center software with deep CRM integrations and industry-specific vertical offerings — overlapping with Tegsoft's verticalised CCaaS approach across healthcare, retail, and government.
• Genesys Cloud CX: Genesys Cloud CX is a major CCaaS platform with AI, omnichannel routing, and a broad app marketplace — a direct competitor to Tegsoft's CCaaS stack for enterprises seeking AI-driven customer experience.
• NICE (CXone): NICE CXone is a flagship enterprise CCaaS platform with omnichannel routing, AI analytics, and WFO — competing head-to-head with Tegsoft's AI-enabled omnichannel suite, particularly in larger enterprise and government deals.
• Five9: Five9 is a leading cloud CCaaS vendor serving enterprise contact centers with omnichannel, AI, and workforce engagement — directly competing with Tegsoft's VoiceChannel/OmniChannel/AIChannel offerings for mid-market and enterprise customers globally.
• RingCentral Contact Center: RingCentral offers UCaaS tightly integrated with CCaaS, a comparable value proposition to Tegsoft's all-in-one PBX + contact center platform for businesses looking to consolidate vendors.
• 8x8 Contact Center: 8x8 combines UCaaS and CCaaS in a single cloud platform, mirroring Tegsoft's bundled UCaaS+CCaaS go-to-market and targeting similar mid-market and enterprise customer segments.

Broad incumbents

• Avaya (Experience Platform): Avaya is a long-established UCaaS/CCaaS and IP PBX incumbent whose TegsoftPBX integrations with Avaya systems are explicitly supported — competing with Tegsoft as a broader portfolio vendor rather than a CCaaS specialist.
• Cisco Webex Contact Center: Cisco's Webex Contact Center is an enterprise CCaaS offering within its broader collaboration portfolio, with Tegsoft explicitly integrating Cisco PBX environments — competing where Cisco's installed base overlaps with Tegsoft's enterprise prospects.

Emerging players

• Ozonetel: Ozonetel is a cloud CCaaS/AI platform focused on emerging markets and large BPOs with omnichannel and AI agent capabilities — partially overlapping with Tegsoft's emerging-market CCaaS+AI playbook in MEA and South Asia.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Tegsoft
• YouTubeyoutube.com/channel/UCGZhGXmwxeR0Bho3fuMk-iQ
• Facebookfacebook.com/Tegsoft
• LinkedInlinkedin.com/company/tegsoft
• Instagraminstagram.com/tegsoft

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tegsoft