LobbyCentral

What LobbyCentral does

LobbyCentral is a customer check-in and queue management software platform developed and operated by Fuhr Software, Inc., a privately held Ohio-incorporated company headquartered in Columbus. Founded in 2005, the platform provides service organizations with a unified set of modules for customer flow management, including ExpressLobby (mobile, contactless check-in), LineReserve (pre-arrival line reservation), Appointment Scheduling, StatusTrack (real-time wait notifications), self-service Kiosk check-in, QMonitor (employee-facing waitlist display), and LC Concierge (front-desk interface). The product is offered in two deployment models: a cloud-based SaaS subscription hosted on Amazon AWS (Chicago data center, CONUS data residency) and an on-premise perpetual or subscription license with customer-managed servers. The platform targets seven verticals — government, education, financial services, healthcare, retail, workforce/staffing, and order fulfillment — with named reference customers concentrated in municipal government and K–12 education (e.g., Akron School District, Clerk of Courts, City of Sumter SC).

Name

LobbyCentral

Legal name

Fuhr Software, Inc.

Website

https://lobbycentral.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

LobbyCentral is a SaaS customer check-in and queue management platform serving government, education, financial, healthcare, retail, and workforce organizations. Operated by Fuhr Software, Inc. since 2005, it offers cloud and on-premise deployments with mobile check-in, appointments, and real-time status tracking.

Ownership category

akta.pro rank

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. SaaS Subscription (Cloud): Monthly or annual subscription-based access to cloud-hosted LobbyCentral platform with unlimited locations and check-ins included. Billed in advance, non-refundable. Includes email and phone support for Corporate tier.
2. On-Premise License: Perpetual or non-perpetual license for on-premise installation. Includes optional Basic or Corporate support plans with annual renewal. On-premise customers manage their own servers.
3. Support Services: Annual maintenance and support plans (Basic and Corporate tiers) providing software updates, patches, fixes, and technical support. Corporate includes phone support, priority enhancement requests, and custom reports.
4. Data Backup Export: Database backup exports available for $250 per export, limited to once per month. Available during active subscription or within 90 days of expiration.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

LobbyCentral is a web-based SaaS platform for customer check-in and queue management used by service-oriented businesses to reduce lobby wait times. It offers online appointment scheduling, self-service kiosks, mobile remote check-in (ExpressLobby), real-time wait notifications (StatusTrack), and staff-facing queue displays (QMonitor). The platform is available as a cloud subscription hosted on Amazon AWS or as an on-premise self-hosted license with optional Basic or Corporate support plans.

Product overview

LobbyCentral is an all-in-one customer queue and line management SaaS platform designed for service-oriented businesses. The unified platform provides multiple modules including ExpressLobby (remote mobile check-in), Appointment Scheduling, StatusTrack (customer notifications), Kiosk (self-service check-in), and QMonitor (staff/customer displays) that work together to manage customer flow. The core platform supports check-in management, unlimited locations and users, and generates actionable analytics on traffic patterns, wait times, and employee productivity. Customers can choose Cloud (SaaS subscription on AWS) or On-Premise (self-hosted perpetual license) deployment. The product serves Government, Education, Financial, Healthcare, Retail, Workforce/Staffing, and Order Fulfillment industries.

Differentiator

Problem solved

Functional benefit

Brands

• ExpressLobby: Mobile check-in feature allowing customers to check-in without touching anything except their phone.
• LineReserve
• StatusTrack
• QMonitor
• LobbyCentral Appointments

Products and services

• LobbyCentral Customer queue and line management software that simplifies service lobby operations, reducing wait times and minimizing customer frustration. Provides centralized customer engagement through scheduling, check-in, and communication channels, with unlimited locations and check-ins on the Corporate tier. Sold as a SaaS subscription (LobbyCentral Cloud) or as an on-premise self-hosted license.
• LobbyCentral Appointments Online appointment scheduling platform that integrates with the core LobbyCentral product, enabling customers to book appointments online from any device and supporting virtual meetings through native Zoom integration.
• LC Concierge Front-desk staff greeting and check-in interface that lets personnel manage customer arrivals, route visitors, and trigger the LobbyCentral queue workflow from a dedicated web application.

Quantifiable outcome

• 80% of additions and changes directly from customer requests
• +2 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability1 record

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• ZoomcoreTechnology or IntegrationZoom integration allows LobbyCentral to create online/virtual meetings directly from appointments. Uses OAuth authentication method. Customers can schedule in-person or virtual meetings. Limited to 100 Zoom calls per day including creating, updating, and deleting meetings.
• Amazon AWScoreTechnology or IntegrationCloud infrastructure provider for LobbyCentral's SaaS platform. All customer-generated data stored in Amazon AWS within Continental U.S. (CONUS). Provides scalable, secured cloud hosting for the service.

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Qmatic (Acrelec): Established enterprise queue management and customer journey orchestration vendor, now part of Acrelec. Overlaps directly with LobbyCentral's lobby check-in, appointment, and analytics capabilities for government and financial customers.
• Acuity Scheduling (Squarespace): Widely adopted appointment scheduling SaaS with self-service booking, reminders, and payments. Comparable to LobbyCentral's appointment scheduling capabilities, though lacking queue/lobby check-in features.
• Square Appointments: Appointment scheduling product within Block's broader commerce platform, targeting SMB and mid-market service businesses. Competes with LobbyCentral Appointments on self-service booking.
• Calendly: Mass-market scheduling platform with broad SaaS adoption. While not a queue manager, it overlaps with LobbyCentral Appointments on online self-service scheduling.

Direct peers

• Waitwhile: Cloud-based queue and appointment management SaaS for service-oriented businesses (healthcare, government, retail, education). Closely comparable product surface (virtual waiting, scheduling, contactless check-in) and target verticals.
• Q-nomy: Enterprise queue, appointment, and customer flow management platform serving government, healthcare, and financial institutions; competes head-to-head with LobbyCentral in lobby and branch optimization.
• WaitWell: Queue management and appointment scheduling SaaS targeting healthcare, government, and education — directly competing with LobbyCentral on virtual waiting lists and contactless check-in.
• JRNI: Appointment scheduling and queue management platform for retail, banking, and service organizations. Comparable to LobbyCentral's appointment scheduling and customer engagement modules.

Emerging players

• SimplyBook.me: Online booking and appointment management platform for SMB service businesses. Overlaps with LobbyCentral Appointments on scheduling workflows, especially in healthcare, education, and personal services.
• Setmore: Cloud-based appointment scheduling and customer management software for SMB service providers, overlapping with LobbyCentral's appointment booking and reminder workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/lobbycentral
• YouTubevimeo.com/lobbycentral
• Facebookfacebook.com/lobbycentralsystems
• LinkedInlinkedin.com/company/lobbycentral

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LobbyCentral