Alabama 811

What Alabama 811 does

Alabama 811 is a non-profit corporation founded in 1975 and headquartered in Fultondale, Alabama that operates the state's mandated One-Call Notification System under Alabama's Underground Damage Prevention Law (Section 37-15-9). The organization functions as a neutral intermediary that connects excavators and homeowners planning any digging project (planting, fencing, trenching, construction, utility installation) with the underground utility operators whose facilities may be affected, enabling those operators to mark or clear the work area before excavation begins. Its services are provided at no cost to end users; the organization is funded through recurring membership fees paid by member utility companies (gas, electric, water, communications) that subscribe to receive electronic notification of excavation requests in their service areas. Compliance with the locate request mandate is enforced by a separate authority, the Alabama Underground Damage Prevention Authority (ALUDPA).

Alabama 811's core technology is the GeoCall online platform, which manages the lifecycle of a locate request ticket from submission through positive response. The platform is delivered through multiple self-service channels: the GeoCall web portal, a toll-free 811 phone number (plus backup lines), a member-only portal for utilities, and a mobile application. Supporting products include a Positive Response System (utilities confirm clearance or marking), a Service Area Editor for member utilities to maintain mapping, a Damage Reporting Tool integrated with the Common Ground Alliance's DIRT national database, and a free Online Excavator Safety Training course for excavator certification. Education and outreach resources include an Excavation Manual, the Kids Safe Digging Program, and Spanish-language materials.

The business model is structurally a regulated utility-funded public service rather than a commercial product. There is no direct sales force: adoption is driven by statutory mandate, public awareness campaigns, free training and certification, and multi-channel communications (web, social media, app, phone). The go-to-market motion is community-led, anchored on regulatory enforcement via ALUDPA. With 11-50 employees and a single-state operating footprint, Alabama 811 operates as a lean infrastructure provider where expansion would be constrained by the state's exclusive One-Call designation rather than competitive dynamics.

Name

Alabama 811

Legal name

Alabama 811

Website

https://al811.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Short description

Alabama 811 is a non-profit One-Call Notification center that connects Alabama excavators and homeowners with member utility operators to locate and mark underground facilities before digging, funded by utility membership fees and mandated under state law.

Ownership category

akta.pro rank

Product category

Underground Utility Notification Services

NAICS

Administrative and Support Services (561), Services to Buildings and Dwellings (5617), Facilities Support Services (56121)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Substation EPC & construction (AIS/GIS, greenfield/brownfield) (EUADAKAC)

Keywords

• Underground utility notification
• One-call notification system
• Locate request services
• Damage prevention services
• Excavation notification

Headquarters

HQ city

Fultondale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Utility Company Membership Fees: Alabama 811 is funded through membership fees paid by utility companies that participate in the One-Call Notification System. Utility operators pay to receive notifications of excavation requests in their service areas, enabling them to mark underground facilities and prevent damage.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Alabama 811 operates the statewide One-Call Notification System that connects excavators and homeowners with member utility operators so that underground utilities are located and marked before excavation begins. The service is mandated by Alabama law, free for all users, and delivered through the GeoCall web portal, mobile app, and phone hotline. Funding comes from membership fees paid by participating utility companies.

Product overview

Alabama 811 operates the statewide One-Call Notification System, a single unified platform that connects excavators with utility operators to prevent underground utility damage. The core offerings include the GeoCall Portal for submitting and managing locate requests, the Mobile App for on-the-go access, and the Member Portal for utility companies. Supporting services include Online Excavator Safety Training, the Excavation Manual, Damage Reporting Tool, Service Area Editor, and educational resources such as the Kids Safe Digging Program and Spanish Resources. The system operates under Alabama's Underground Damage Prevention Law and is enforced by ALUDPA.

Differentiator

Problem solved

Functional benefit

Products and services

• GeoCall Web Portal Online platform for homeowners and excavators to submit locate requests, check ticket status, and manage underground utility marking requests; available 24/7 at geocall.al811.com.
• Member Portal GeoCall member portal for utility companies to receive excavation notifications, respond to tickets, and manage service area operations.
• Alabama 811 Mobile App Mobile application for homeowners and excavators to submit locate requests and check request status on the go.
• Online Excavator Safety Training Free online training course providing excavators with safe digging practices and compliance certification required for excavation work in Alabama.
• Damage Reporting Tool Annual reporting tool for member utilities to submit damage and near-miss data, integrated with the Common Ground Alliance's national DIRT program.
• Service Area Editor Tool for member utilities to request updates and manage their service area mapping within the GeoCall notification system.
• Kids Safe Digging Program Community education program that teaches children about safe digging practices and underground utility awareness.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• Alabama Underground Damage Prevention Authority (ALUDPA)coreOthersALUDPA is the enforcement authority for Alabama's damage prevention law. While Alabama 811 operates the notification system and facilitates communication between excavators and utilities, ALUDPA handles enforcement of violations and assessment of civil penalties. This is a regulatory relationship where ALUDPA oversees compliance with the One-Call requirements that Alabama 811 administers.
• Common Ground Alliance (CGA)coreStrategic or Co-development PartnerAlabama 811 participates in the Common Ground Alliance's Damage Information Reporting Tool (DIRT) program. Annual damage data collected by Alabama 811 is uploaded to the national DIRT database. This partnership enables standardized damage tracking and supports development of national underground damage prevention education and training efforts.
• Member Utility CompaniescoreChannel Partner/ Reseller/ DistributorAlabama 811's member utility companies are the core stakeholders in the One-Call Notification System. Utilities join as members to receive electronic notification of excavation requests in their service areas, enabling them to locate and mark underground facilities. Alabama 811 distributes locate requests to member utilities who then respond with facility markings or clearance.

Recent moves6 records

Expansion highlights3 records

Others

• One Call Concepts: One Call Concepts provides software, ticketing, and operational services to state One-Call centers (the GeoCall platform used by Alabama 811 is part of this vendor ecosystem). Comparable as the technology/operational backbone supplier to multiple state 811 centers.
• Common Ground Alliance (CGA): CGA is the national nonprofit organization dedicated to underground utility damage prevention, operator of the DIRT reporting program to which Alabama 811 contributes data. Comparable as the industry-wide coordination and standards body, not a direct competitor but a strategic ecosystem counterpart.
• USIC (US Infrastructure Corporation): USIC is the largest utility locating services provider in North America, performing the physical marking of underground facilities downstream of the 811 notification. Comparable as an adjacent participant in the same damage-prevention value chain, but operates on the contractor side rather than as a notification center.

Direct peers

• North Carolina 811 (NC811): NC811 operates the One-Call center for North Carolina under the North Carolina Underground Utility Safety and Damage Prevention Act. Direct peer to Alabama 811 in function, funding, and regulatory mandate; relevant for cross-state operating benchmarks.
• Georgia 811: Georgia 811 is the designated One-Call Notification Center for Georgia under the state's Dig Law. It is structurally identical to Alabama 811 — a nonprofit call center funded by utility membership fees, offering free locate-request services to excavators and homeowners. It is the closest functional peer in an adjacent state.
• Texas 811: Texas 811 is the largest One-Call Notification Center in the U.S., serving Texas under the Texas Underground Facility Damage Prevention Act. Direct peer by operating model; useful as a larger-scale analogue for unit economics and member-fee benchmarks.
• Virginia 811 (VA811): VA811 is the statewide notification center for Virginia under the Virginia Underground Utility Damage Prevention Act. Direct peer to Alabama 811 by mandate, business model, and stakeholder composition (utilities, excavators, homeowners).
• Mississippi 811: Mississippi 811 is Mississippi's designated One-Call Notification Center under the Mississippi Underground Facility Damage Prevention Law. Direct peer to Alabama 811, operating the same nonprofit, member-funded, free-end-user model in a neighboring state.
• Sunshine 811 (Florida): Sunshine 811 is Florida's designated One-Call Notification Center, mandated by Florida statute. Comparable to Alabama 811 in operating model: nonprofit, member-funded, free to end users, and responsible for routing locate requests to member utilities. Larger-scale analogue due to Florida's population.
• Tennessee 811: Tennessee 811 operates the One-Call system required by the Tennessee Underground Utility Damage Prevention Act. Direct peer to Alabama 811 by function, funding model, and statutory mandate; comparable scale in a neighboring state.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key highlights6 records

Customer concentration

• Xx.com/alabama811
• YouTubeyoutube.com/user/Alabama1Call
• Facebookfacebook.com/Alabama811
• LinkedInlinkedin.com/company/alabama-811
• Instagraminstagram.com/alabama__811

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alabama 811