Metro Paws Animal Hospital

What Metro Paws Animal Hospital does

Metro Paws Animal Hospital is a privately held companion animal veterinary practice operating three full-service hospitals in the Dallas Metro area: Skillman (opened May 2006, headquarters), Oak Cliff (opened July 2012), and White Rock (opened January 2017). Founded by Dr. Kathryn Sarpong and Dr. Jennifer Lavender, both 2001 graduates of Texas A&M College of Veterinary Medicine, the practice serves dog and cat owners across central, west, and east Dallas neighborhoods with a comprehensive service mix spanning wellness exams, vaccinations, dentistry, soft-tissue and orthopedic surgery, dermatology, in-house diagnostics (digital radiology, ultrasound, echocardiography, in-house lab), acupuncture, Class IV laser therapy, senior wellness screening, boarding, grooming, and end-of-life care. The practice is differentiated by Fear-Free and Cat-Friendly certifications, board-certified and diplomate-level veterinarians, and a certified veterinary acupuncturist (Dr. Colton Jarvis).

The business model is primarily fee-for-service clinical revenue supplemented by three recurring or extension channels: a subscription wellness plan (Snout) at $47-$67/month across six pet life-stage tiers, an online pharmacy with home delivery (OurVet) for medications, food, and supplies, and customer financing through CareCredit, Scratchpay, and Cherry. The technology stack is assembled from third-party SaaS partners rather than proprietary systems: GetOliver for online booking and Pet Portal records access, PetDesk for mobile appointment and medication requests, and OurVet for pharmacy fulfillment. New client acquisition is driven by a $20 first-visit discount, a $20 bilateral referral credit, a 10% military/first responder discount, and an educational content marketing presence via blog and Facebook. The practice maintains active community partnerships with Spay Neuter Network, TVMF Pals, Operation Kindness, and City of Dallas Animal Services, including an Access to Care externship program for veterinary students. Ownership includes the two founders and five additional partners (Dr. Colton Jarvis, Dr. Rebecca Roche, Dr. Stephanie Rodriguez, Dr. David Deresz, and Trey Knowles), with no disclosed institutional investors or external funding rounds.

Name

Metro Paws Animal Hospital

Legal name

Metro Paws Animal Hospital

Website

https://mpahvets.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

Metro Paws Animal Hospital is a privately held, three-location companion animal veterinary practice in the Dallas Metro area offering full-service medical, surgical, dental, boarding, and grooming care for dogs and cats, founded in 2006 by two Texas A&M-trained veterinarians.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940), Veterinary Services (54194), Pet Care (except Veterinary) Services (812910)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industries

Veterinary-Affiliated/Medical Boarding (HSANADAG), Veterinary Rehabilitation, Sports Medicine & Physical Therapy Centers (HLAMACAK), Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro) (HLAMACAC), Veterinary Internal Medicine & Oncology Centers (HLAMACAD)

Keywords

• Veterinary hospital services
• Pet wellness care
• Small animal diagnostics
• Pet surgical services
• Pet boarding grooming

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Veterinary Medical Services: Core revenue from veterinary consultations, examinations, diagnostic testing, surgical procedures, dental care, and medical treatments across all three locations. Revenue generated from wellness exams, vaccinations, emergency care, and specialized services.
2. Boarding and Grooming: Boarding services at all three locations with climate-controlled runs, exercise twice daily, on-site veterinarians. Grooming services for dogs including bath and hygiene maintenance. Additional fees for medical grooming and specialized care.
3. Online Pharmacy: Online pharmacy offering pet medications, food, supplements, and supplies with home delivery. Revenue from prescription medications, preventive treatments, and pet care products.
4. Snout Wellness Plans: Monthly subscription wellness plans providing preventive care through 12 affordable monthly payments. Covers unlimited exams, vaccines, bloodwork, heartworm testing, and senior testing packages.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Metro Paws Animal Hospital is a multi-location veterinary hospital network in the Dallas Metro area operating three full-service animal hospitals (Skillman, Oak Cliff, and White Rock). The hospital provides comprehensive small animal veterinary care including wellness exams, vaccinations, diagnostics, surgery, dental care, dermatology, emergency care, acupuncture, laser therapy, boarding, and grooming, supported by an in-house lab, digital imaging, and an online pharmacy.

Product overview

Metro Paws Animal Hospital is a veterinary care network consisting of three full-service animal hospitals in the Dallas Metro area (Skillman, Oak Cliff, and White Rock locations). The company offers a comprehensive suite of veterinary services organized around core wellness and preventive care as the foundation, supported by specialty services and add-on offerings. Core services include wellness exams, vaccinations, diagnostics (in-house lab, radiology, ultrasound), surgery (soft-tissue and orthopedic), dental care, emergency care, dermatology, acupuncture, and laser therapy. Add-on services include an online pharmacy powered by OurVet, pet portals powered by GetOliver, and Snout wellness plans for monthly payment coverage. Specialty services such as exotic pet care and orthopedic surgery are location-specific, while chemotherapy is available at the White Rock location. The company operates without a unified software platform but connects with third-party systems for payments (Cherry, Scratchpay, CareCredit), appointments (PetDesk, GetOliver), and pharmacy fulfillment.

Differentiator

Problem solved

Functional benefit

Brands

• Snout Wellness Plans: Monthly veterinary wellness plans offered in partnership with Snout to help budget for routine preventative care through simple monthly payments.

Products and services

• Wellness Care Annual examinations, physical exams, laboratory tests, and vaccination recommendations for canine and feline patients.
• Vaccinations Customized preventive vaccination schedules for dogs and cats including Rabies, Distemper, Parvovirus, Bordetella, and feline vaccines.
• Emergency and Urgent Care Emergency and urgent care services during business hours at Skillman and Oak Cliff locations with extended weekend hours.
• Dental Care Dental cleanings and exams under anesthesia, digital dental radiography, tooth extractions, and at-home dental care guidance.
• Surgery Soft-tissue, general, and orthopedic surgery with emphasis on safe anesthesia and pain control; orthopedic surgery available at the White Rock location only.
• Dermatology Diagnosis and treatment of pet skin conditions including allergies, hot spots, ringworm, parasites, and skin infections.
• Diagnostics In-house laboratory testing, digital radiology, ultrasound, echocardiography, EKG, and chemotherapy services for comprehensive pet health assessment.
• Acupuncture Traditional Chinese veterinary acupuncture therapy for chronic pain, arthritis, neurological disorders, and holistic pet well-being.
• Laser Therapy
• Senior Wellness Exams Comprehensive wellness package for pets 7+ years including diagnostic bloodwork, urinalysis, thoracic and abdominal X-rays, and heartworm testing.
• Exotic Pet Care Veterinary care for small mammals including rabbits, ferrets, and guinea pigs; available at the White Rock and Oak Cliff locations only.
• End of Life Care Compassionate euthanasia, grief counseling, pawprint memorial keepsakes, and private cremation coordination services.
• Spay & Neuter Surgical sterilization procedures for dogs and cats with health benefits including reduced cancer risk and improved behavior.
• Microchipping Permanent identification microchip implantation similar to a vaccine injection for reliable pet identification and recovery.
• Health Certificates USDA-certified veterinarian for international health certificates, plus interstate and airline health forms for pet travel.
• Cytology and Oncology Mass aspiration for rapid diagnosis, biopsy submission to board-certified pathologists, and chemotherapy administration at the White Rock location.
• Heartworm Treatment Diagnosis and treatment of heartworm disease affecting the heart and vital organs including liver and kidneys.
• Boarding and Grooming Pet boarding at all three locations with climate-controlled runs, twice-daily exercise, and on-site veterinarians; grooming services for dogs including bath, hygiene maintenance, and medical grooming.
• Snout Wellness Plans Monthly payment wellness plans covering routine preventive care, available as Puppy, Adult Dog, Senior Dog, Kitten, Adult Cat, and Senior Cat packages priced $47-$67/month.
• Online Pharmacy Home delivery pharmacy for pet medications, food, supplements, and supplies across all three Metro Paws locations.

Quantifiable outcome

• 1 in 5 senior pets has an underlying condition detectable through early screening
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• PetDeskcoreTechnology or IntegrationMobile app partnership providing 24/7 appointment requests, medication requests, vaccine record viewing, custom to-do tasks, and pet care alerts. Simplifies access to pet medical records and hospital communication.
• OurVet (Online Pharmacy)coreTechnology or IntegrationOnline pharmacy platform provider for each hospital location enabling home delivery of medications, food, supplements, and pet supplies.
• Oliver BookingcoreTechnology or IntegrationOnline booking platform allowing pet owners to schedule appointments and manage pet health records across all three locations.
• Snout Wellness PlanscoreChannel Partner/ Reseller/ DistributorThird-party wellness plan provider offering monthly subscription plans for preventive pet care. Provides budget-friendly monthly payment options for routine veterinary services.
• Spay Neuter Network (SNN)coreStrategic or Co-development PartnerNon-profit low-cost spay and neuter organization. Dr. Jennifer Lavender served as primary surgeon and runs HQHV spay neuter mentorship program. Metro Paws offers discounted feral cat packages and actively refers cost-conscious clients to SNN services.
• TVMF Pals (Texas Veterinary Medical Foundation)coreStrategic or Co-development PartnerMetro Paws was the first Dallas hospital to partner with TVMF Pals LEAP program, providing medical care coordination for pets of Meals on Wheels clients. Helps transport pets to veterinary appointments and delivers pet food to homebound owners.
• Operation KindnessminorStrategic or Co-development PartnerNo-kill animal shelter providing adoption services. Part of Access to Care veterinary externship program, exposing students to private shelter operations.
• City of Dallas Animal ServicesminorStrategic or Co-development PartnerMunicipal animal shelter. Part of Access to Care veterinary externship program providing exposure to municipal shelter operations including intake, assessment, adoption.
• MedVet Dallas / Veterinary Emergency Group (VEG)minorOthers24-hour emergency veterinary hospital referred to clients when Metro Paws is closed. Located at 4500 North Central Expressway, Dallas TX. Open 24 hours, 7 days a week.
• Bravecto Quantum (Merck Animal Health)minorChannel Partner/ Reseller/ DistributorOnce-yearly flea and tick injectable for dogs (fluralaner extended-release). Metro Paws offers this preventive treatment administered by veterinarians for continuous 12-month protection.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Emerging players

• Modern Animal: Membership-based veterinary care startup with tech-forward clinics. Comparable on subscription/membership revenue model (parallel to Snout Wellness Plans), digital-first client experience, and modern clinic design, and competes for design-conscious urban Dallas pet owners.
• Petfolk: Tech-enabled GP veterinary clinic chain with membership pricing and on-demand booking. Comparable on digital booking, app-driven records (PetDesk-like), and subscription/membership revenue mechanics, positioning as a younger direct competitor in modern primary vet care.

Broad incumbents

• Banfield Pet Hospital: Largest US GP veterinary chain (inside PetSmart stores, owned by Mars). Comparable on standardized wellness protocols, subscription-style Optimum Wellness Plans, and scale-driven operating model, though distributed rather than freestanding like Metro Paws.
• Thrive Pet Healthcare: Multi-specialty veterinary consolidator with GP and emergency hospitals across the US. Comparable as a multi-site operator offering primary care plus specialty services, and as an active acquirer of partner-led veterinary groups similar in structure to Metro Paws.
• BluePearl Specialty + Emergency Pet Hospital: National specialty and emergency veterinary hospital chain. Comparable because Metro Paws refers after-hours emergency and complex cases to specialty providers like BluePearl/MedVet, and competes for the same specialty surgical and oncology cases in the Dallas market.
• VCA Animal Hospitals: Largest US veterinary network (owned by Mars Petcare) operating hundreds of GP and specialty hospitals nationwide. Comparable on service breadth (wellness through specialty) and multi-site operating model, though at vastly greater scale and as part of a corporate portfolio.

Direct peers

• Veterinary Emergency Group (VEG): Veterinary Emergency Group operates 24/7 emergency hospitals and is one of Metro Paws' named after-hours referral partners. Directly comparable on the Dallas emergency/specialty market, and increasingly overlapping with GP services in some locations.
• MedVet: MedVet Dallas is Metro Paws' other named after-hours emergency referral partner. Specialty and emergency hospital chain with overlapping specialty capabilities (surgery, oncology, internal medicine) in the same Dallas submarket.
• CityVet: Dallas-based multi-location general practice veterinary chain offering wellness, surgery, dental, and boarding across North Texas. Directly comparable on geography (same metro), service mix (full-service GP plus specialty), and ownership profile (founder/partner-led).

Others

• Innovetive Pet Care: Veterinary management/ownership group whose domain is linked from Metro Paws' Privacy Policy. Included as an adjacent ecosystem participant (possible corporate sponsor/affiliate) rather than a competitor, given the linked-domain signal in the source data.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/dallasmetropaws
• Xx.com/MPAHDallas
• LinkedInlinkedin.com/company/metro-paws-animal-hospital

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metro Paws Animal Hospital