Professional Fulfillment Services
Professional Fulfillment Services (Pro FS) is a UK 3PL serving high-volume e-commerce, subscription, and Amazon brands. It operates a 117,000 sq. ft. Milton Keynes facility, using its proprietary OrderFlow WMS and Geek+ AMR robotics to deliver same-day dispatch with 99.99% order accuracy.
- Company typePrivate
- Founded2004
- HeadquartersBedford, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Professional Fulfillment Services does
Professional Fulfillment Services (Pro FS) is a UK-based third-party logistics (3PL) provider operating from a 117,000 sq. ft. facility in Milton Keynes, in the UK's Golden Logistics Triangle. Founded in 2004 as one of the early dedicated 3PL entrants into e-commerce, the company serves high-volume B2C brands shipping 2,000+ orders per month, alongside subscription box, Amazon (FBA/FBM), wholesale, and cross-border customers. Pro FS serves 200+ active clients including both UK brands and international sellers seeking UK and EU fulfilment, with peak capacity exceeding 1 million orders per month.
Pro FS delivers an integrated fulfilment stack built on its proprietary OrderFlow warehouse management system, a bespoke B2C platform providing real-time inventory tracking, batch and serialised inventory handling, multi-client workflows, and a cloud-based client portal. OrderFlow is integrated with Geek+ autonomous mobile robot (AMR) fleets for automated picking, putaway, and replenishment, supporting an order error rate of 1 in 10,000. The platform exposes API and EDI endpoints to Shopify, Magento, Amazon, eBay, and several channel managers (Linnworks, Volo, ChannelAdvisor, Skubana) and ERPs (NetSuite, MNP, Khaos Control). The service portfolio comprises B2C and B2B fulfilment, subscription box assembly, Amazon FBA prep and FBM shipping, cross-border e-fulfilment with DDP shipping via DHL, FedEx, and Evri Premium, returns handling, and value-added services including kitting, relabelling, bundling, and repacking. The Milton Keynes facility is BREEAM 'Excellent', WELL-ready, and Planet Mark certified, powered by zero-carbon electricity and solar energy.
Pro FS operates a transaction-based revenue model generating per-order fees for picking, packing, and shipping, plus storage fees charged by pallet or tote based on size and turnover. Shipping cost pass-through from major UK and international carriers (Royal Mail, DHL, DPD, EVRi, FedEx, Parcel Force, Whistl, Evri Premium) contributes high gross revenue with retained margin. Returns processing and value-added services provide incremental fee streams. Pricing is quote-based with no public disclosure, no fixed monthly fees where agreed volume thresholds are met, and a 4-6 week typical onboarding timeline. Pro FS is a private limited company (Professional Fulfilment Services Ltd), 101-250 employees, owner-managed and family-run, with leadership comprising CEO Chris Vautier, CFO/CGO Lynda Vautier, and CTO Gael Mezec.
Professional Fulfillment Services firmographics
Firmographics- Name
- Professional Fulfillment Services
- Legal name
- Professional Fulfilment Services Ltd
- Website
- https://profulfilment.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Professional Fulfillment Services (Pro FS) is a UK 3PL serving high-volume e-commerce, subscription, and Amazon brands. It operates a 117,000 sq. ft. Milton Keynes facility, using its proprietary OrderFlow WMS and Geek+ AMR robotics to deliver same-day dispatch with 99.99% order accuracy.
- Ownership category
- akta.pro rank
Professional Fulfillment Services industry classification
Industry- Product category
- Third-Party Logistics (3PL) / E-Commerce Fulfilment Services
- NAICS
- Support Activities for Transportation (488), Couriers and Express Delivery Services (492110)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)
- akta.pro secondary industries
- Automated / Robotics-Enabled Fulfillment Centers (AS/RS, AMRs, Goods-to-Person) (TLALADAL), Third-Party Logistics (3PL) Fulfillment Providers (CRAFAMAA)
Keywords
Where Professional Fulfillment Services is headquartered
LocationHeadquarters
- HQ city
- Bedford
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Professional Fulfillment Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Fulfilment Service Fees: Core revenue is generated through per-order fulfilment fees covering picking, packing, and shipping. Clients shipping order quantities agreed upfront are not charged extra fixed monthly fees. Storage is charged by pallet or tote depending on product size and turnover.
- Storage Fees: Storage is charged on a per-pallet or per-tote basis, dependent on product size and inventory turnover rate.
- Carrier/Shipping Pass-Through: Revenue is partially derived from carrier and shipping cost pass-through, with Pro FS negotiating volume discounts from major carriers (Royal Mail, DHL, DPD, EVRi, FedEx, Parcel Force, Whistl) due to high-volume processing, generating margin on shipping costs.
- Returns Processing: Fees for processing product returns including inspection, restocking, or appropriate disposition, often paired with customer service support.
- Value Added Services (VAS): Optional services including rework, relabelling, repacking, bundling, kitting, and hybrid B2B/B2C fulfilment solutions generate additional revenue beyond standard fulfilment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Tailored quotation for high-volume operators (2,000+ orders/month) |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Professional Fulfillment Services product offering
Product offeringCore offering
Professional Fulfillment Services (Pro FS) is a UK-based third-party logistics (3PL) provider operating a 117,000 sq. ft. automated fulfilment centre in Milton Keynes, delivering high-volume B2C, B2B, subscription box, Amazon FBA prep, cross-border, and returns handling services to e-commerce brands shipping 2,000+ orders per month. Services are powered by a proprietary OrderFlow Warehouse Management System integrated with Geek+ Autonomous Mobile Robot (AMR) robotics, offering real-time inventory visibility, multi-carrier shipping, and same-day dispatch for UK, European, and global markets.
Product overview
Pro FS is a 3PL (Third-Party Logistics) provider offering an integrated suite of e-commerce fulfilment services built around its proprietary OrderFlow Warehouse Management System (WMS) platform. The core product portfolio includes B2C Fulfilment, B2B Fulfilment, Subscription Box Fulfilment, Amazon FBA Prep & FBM Services, Cross Border E-Fulfilment, and Returns Handling. The platform integrates with Geek+ Robotics for automated picking and putaway, and features a Carrier Management System for multi-carrier routing optimization. All services are accessible through a web-based client portal with real-time inventory and order visibility, connected via comprehensive API integration to major e-commerce platforms (Shopify, Magento, Amazon, eBay) and channel managers (Linnworks, Volo, ChannelAdvisor).
Differentiator
Problem solved
Functional benefit
Products and services
- B2C Fulfilment Direct-to-consumer order fulfilment service delivering products from brands to end consumers, featuring systems designed for efficiency, scalability, and a seamless customer experience with same-day dispatch capability for orders received by 2PM Monday to Friday.
- B2B Fulfilment Business-to-business fulfilment service managing bulk orders from businesses, with special pricing, customised packaging, and tailored shipping solutions for retailers, distributors, and B2B customers.
- Subscription Box Fulfilment Specialised fulfilment for subscription box brands, ensuring carefully selected products reach subscribers regularly with effective inventory management, personalised customisation, kitting, bundling, and stringent quality control per delivery cycle.
- Amazon FBA Prep & FBM Services Amazon FBA Prep prepares products for Fulfilment by Amazon including labeling, packaging, and ensuring compliance with Amazon requirements. FBM (Fulfilled by Merchant) services cover storage, packing, and direct shipping from the seller's location to the customer.
- Cross Border E-Fulfilment International e-commerce fulfilment services handling customs, compliance, and last-mile delivery across multiple countries. Includes UK within 24 hours delivery, Europe and global shipping via DHL, FedEx, and Evri Premium, with DDP (Delivered Duty Paid) shipping expertise.
- Returns Handling & Customer Service Support Comprehensive returns management including inspection, restocking, or appropriate disposition of returned goods, paired with dedicated customer service support for inquiries, complaints, and product issues.
- Warehousing and Storage Services Inventory receipt, warehousing, and storage services operated from the Milton Keynes facility (165,000 cubic metres capacity). Storage is charged on a per-pallet or per-tote basis dependent on product size and inventory turnover rate.
- Value Added Services Optional services including rework, relabelling, repacking, bundling, kitting, and hybrid B2B/B2C fulfilment solutions provided as add-on services beyond standard fulfilment.
Quantifiable outcome
- 1 in 10,000 order error rate (99.99% accuracy) — industry-leading accuracy benchmark.
- +7 more outcomes
Companies that use Professional Fulfillment Services
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles5 records
Professional Fulfillment Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability1 record
Feature9 records
Professional Fulfillment Services partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- Geek+coreStrategic partnership bringing advanced Autonomous Mobile Robot (AMR) technology to Pro FS's fulfilment operations. The Geek+ robots are fully integrated with Pro FS's OrderFlow WMS, optimising picking with intelligent automation, real-time inventory control, and task allocation. High-density storage boosts space utilisation and throughput. This partnership is a finalist for the Supply Chain Excellence Awards 2024.
- OrderFlow (WMS)coreOrderFlow is the core warehouse management system powering both in-house fulfilment processes and the client-facing portal. Built from the ground up for B2C e-commerce fulfilment, it has been comprehensively customised to align with Pro FS's advanced operational processes. Handles serialised inventory, batch/lot tracking, bundles, and multi-client workflows.
- ShopifycoreDirect platform integration with Shopify e-commerce stores, enabling seamless real-time order syncing and inventory management.
- MagentocoreDirect platform integration with Magento for real-time order processing and inventory synchronisation.
- AmazoncoreIntegration with Amazon for order processing, inventory management, and FBA prep services, enabling multi-channel fulfilment across Amazon and DTC channels.
- Royal MailcorePrimary UK carrier partnership for domestic parcel delivery, offering a range of service levels from standard to tracked. Part of a multi-carrier strategy for optimal UK coverage.
- DPDcoreUK carrier partnership for next-day and time-definite delivery services.
- EVRicoreUK carrier partnership for cost-effective domestic and international tracked delivery.
- FedExcoreInternational courier partner for premium global shipments with insurance, comprehensive tracking, and reliable international delivery, particularly for high-value items.
- Evri Premium (formerly DHL e-Commerce / Deutsche Post)coreStrategic partner for priority tracked postal deliveries globally. Ranked among the top three largest global operators, with partnerships with top local last-mile delivery partners worldwide, providing access to an unmatched international delivery network. Handles European and global tracked postal shipments for cost-sensitive mid-tier products.
- DHLcorePrimary international courier for European and global shipments, providing reliable, tracked, and insured delivery. Industry leader in international shipping reliability and tracking.
- HMRC Due Diligence SchememinorPro FS received early approval from HMRC as a UK registered provider of fulfilment services for clients established outside the EU, under the HMRC Due Diligence scheme.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Professional Fulfillment Services competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Professional Fulfillment Services social profiles
Digital presenceProfessional Fulfillment Services compliance and trust
Trust signalCompliance4 records
Professional Fulfillment Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Professional Fulfillment Services leadership team
Management profileNumber of profiles
Profiles6 records
Professional Fulfillment Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Professional Fulfillment Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Professional Fulfillment Services
What does Professional Fulfillment Services do?
Professional Fulfillment Services (Pro FS) is a UK-based third-party logistics (3PL) provider operating a 117,000 sq. ft. automated fulfilment centre in Milton Keynes, delivering high-volume B2C, B2B, subscription box, Amazon FBA prep, cross-border, and returns handling services to e-commerce brands shipping 2,000+ orders per month. Services are powered by a proprietary OrderFlow Warehouse Management System integrated with Geek+ Autonomous Mobile Robot (AMR) robotics, offering real-time inventory visibility, multi-carrier shipping, and same-day dispatch for UK, European, and global markets.
Is Professional Fulfillment Services a public or private company?
Professional Fulfillment Services is a private company. It is classified as family owned and is currently operating.
When was Professional Fulfillment Services founded?
Professional Fulfillment Services was founded in 2004. It employs 101 to 250 people.
Where is Professional Fulfillment Services based?
Professional Fulfillment Services is headquartered in Bedford, United States, in the North America region.
How does Professional Fulfillment Services make money?
Five revenue lines are on record. Fulfilment Service Fees are the primary driver. The others are storage Fees, carrier/Shipping Pass-Through, returns Processing and value Added Services (VAS).
Does Professional Fulfillment Services have an API?
Yes. Comprehensive API covering submitting product details, orders and purchase orders, modifying orders, receiving inventory and order status updates, and retrieving MI (Management Information) data. The API enables real-time integration with client business systems, allowing seamless data exchange for inventory management, order processing, and reporting.
What industry is Professional Fulfillment Services in?
Professional Fulfillment Services's product category is Third-Party Logistics (3PL) / E-Commerce Fulfilment Services. Its primary akta.pro industry code is TLAIAAAD, E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns), with a secondary code of TLALADAL, Automated / Robotics-Enabled Fulfillment Centers (AS/RS, AMRs, Goods-to-Person). Its NAICS code is 488 and its SIC code is 4731.