Computer Experts
Computer Experts is a Palm Bay, Florida managed IT services provider and computer repair firm serving small and medium businesses across Brevard County. It offers subscription-based IT management, monitoring, security, hardware sales, and break-fix services primarily through referrals.
- Company typePrivate
- Founded1990
- HeadquartersPalm Bay, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Computer Experts does
Computer Experts is a privately held managed IT services provider and computer repair firm headquartered in Palm Bay, Florida, serving small and medium businesses across Brevard County since 1990. The company operates from a 2,500 square foot retail and repair facility and delivers services through onsite field technicians, a walk-in retail store, remote support software, and phone support. Its core offerings are subscription-based IT Management Plans that range from basic network and backup monitoring to fully managed IT with helpdesk, onsite service, 24/7 monitoring, security patch management, and quarterly executive reporting. Adjacent services include IT infrastructure analysis, network design and configuration, data protection and backup, server installation, data recovery, disaster recovery planning, and hard drive destruction, alongside break-fix services for residential customers such as virus removal, computer diagnostics, and component upgrades.
The technology stack is conventional managed-IT infrastructure rather than proprietary platform technology: 24/7 availability monitoring, server and workstation event-log monitoring, backup integrity checks, managed antivirus and email security (resold from partners including Webroot and a SonicWall email security suite), SonicWall firewalls and wireless access points, remote support via Internet-based access tools, and hardware reselling of custom-built Intel-based desktops and laptops, servers, UPS/battery backups, and components from partners including Dell, Lenovo, Brother, Seagate, and Gigabyte. Revenue is generated through three streams: recurring subscription managed-IT plans, non-recurring hardware sales, and project-based professional services. Customers are concentrated in regulated SMB verticals — healthcare (including dental), veterinary, legal, and municipal government — with line-of-business software support (IDEXX Cornerstone, Dentrix, Aderant Total Office, QuickBooks) positioned as a key differentiator. Go-to-market is primarily referral-driven with no commissioned salespeople; technicians may recommend against purchases when alternative solutions better serve the customer, and the company is BBB A+ rated with active Melbourne and Palm Bay Chambers of Commerce memberships. David Church has been sole owner since 2005, and the business operates without institutional investment or parent-company backing.
Computer Experts firmographics
Firmographics- Name
- Computer Experts
- Legal name
- Computer Experts
- Website
- https://mycomputerexperts.net
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Computer Experts is a Palm Bay, Florida managed IT services provider and computer repair firm serving small and medium businesses across Brevard County. It offers subscription-based IT management, monitoring, security, hardware sales, and break-fix services primarily through referrals.
- Ownership category
- akta.pro rank
Computer Experts industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Onsite/Field IT Support Services (BPAEABAC)
- akta.pro secondary industries
- Helpdesk & End-User Support Services (BPAEABAB), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)
Keywords
Where Computer Experts is headquartered
LocationHeadquarters
- HQ city
- Palm Bay
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Computer Experts business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales
Revenue model
- IT Management Plans: Recurring managed IT services ranging from simple network and backup monitoring to full IT support including helpdesk, maintenance, onsite service calls, 24/7 monitoring, and security patch management. Makes annual IT costs predictable for clients.
- Hardware Sales: Sale of desktops, laptops, servers, business routers/firewalls, wireless access points, UPS/battery backups, computer components and accessories. Custom-built Intel-based systems with one-year warranty.
- Professional Services: IT Infrastructure Analysis, Network Design and Configuration, Data Protection and Encryption, Data Backup Solutions, Server Installation, Data Recovery, Disaster Recovery Planning, Hard Drive Destruction. Services available onsite, in-store, and remotely.
- Security Solutions: Resale of antivirus, email security/anti-spam solutions. Partner reseller of email security suite for filtering inbound and outbound email to stop spam, viruses, data leaks, and malware.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Basic IT Management - Network and backup monitoring only |
| Subscription | Annual | Full IT Management - Complete helpdesk, maintenance, onsite service, 24/7 monitoring, security patches |
| Unit Pricing | Pay-as-you-go | Custom Desktops and Laptops |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Computer Experts product offering
Product offeringCore offering
Computer Experts provides managed IT services to small and mid-sized businesses in Brevard County, Florida, ranging from basic network and backup monitoring to full IT management with 24/7 helpdesk support, onsite service, and security patch management. The company also delivers professional services including network design, data backup and recovery, disaster recovery planning, virus removal, and hardware diagnostics, and sells custom-built desktops, laptops, servers, and networking equipment using genuine Intel and Microsoft products.
Product overview
Computer Experts is an IT managed services provider and computer repair company offering a comprehensive portfolio of services and hardware products. The core offerings include IT Management Plans (ranging from basic monitoring to full managed IT), Business Services (network design, data protection, backup, server installation, disaster recovery), and Residential Services (virus removal, diagnostics, upgrades). Hardware products include custom-built Desktops and Laptops using genuine Intel and Microsoft components, Servers, Business Routers/Firewalls (SonicWall), Wireless Access Points, UPS/Battery Backups, Antivirus/Email Security solutions, and various Computer Components and Accessories. The company operates from a 2,500 sq ft retail facility in Palm Bay, Florida, and has been serving Brevard County since 1990.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Management Plans Managed IT service plans ranging from simple network and backup monitoring to comprehensive IT management including helpdesk support, maintenance, onsite service calls, and 24/7 device monitoring, designed for small and mid-sized businesses in Brevard County.
- IT Infrastructure Analysis Onsite professional service in which a technician performs a complete analysis of a business's network and devices to identify problems, risks, and threats and recommends corrections or improvements.
- Security Services Security services including user account management, network firewall monitoring, Microsoft patch management, managed antivirus/antispyware, managed email security/anti-spam, security administration, and backup monitoring.
- Monitoring Service Plans 24x7 availability monitoring and alerting covering server error and event log monitoring, server and workstation drive space monitoring, backup and website monitoring, application and database monitoring, and asset inventory.
- Support Services Helpdesk-style support offering preferred service rates, phone support, remote support, email support, and monthly or quarterly reporting for managed clients.
- Maintenance Services Preventive maintenance including device configuration backup, error and event log monitoring, onsite preventive maintenance, physical cleaning of servers and workstations, and backup integrity checks.
- Advanced Support Services Higher-tier managed support offering quarterly executive reports, priority response times, onsite business-hour support, annual technology planning and budgeting, third-party vendor management, firewall/VPN/router management, asset management, business continuity and disaster recovery planning, server and workstation migration, and after-hours service.
- Remote Support Remote computer support via Internet connection allowing technicians to resolve non-hardware problems quickly and efficiently with customer-controlled access for both business and residential clients.
- Network Design and Configuration Network design and configuration services for small offices through multi-branch businesses.
- Data Protection and Encryption Data encryption services to protect business information from theft or unauthorized access.
- Data Backup Solutions Backup systems combining hardware and software to perform regularly scheduled data backups for businesses.
- Server Installation and Setup Server and network installation, design, and configuration services ensuring functional peak-performance systems with minimal downtime.
- Data Recovery Advanced data recovery software and services to recover financial data, records, photos, videos, music, and other important files, including options for physically damaged hard drives.
- Disaster Recovery Planning Specialized disaster recovery planning to reduce downtime and costs in the event of a catastrophe.
- Hard Drive Destruction and Secure Erase Proper disposal of old hard drives through physical destruction or secure erase services to prevent data recovery.
- Virus Protection and Removal Virus, malware, and spyware elimination without compromising personal data, offered to both business and residential clients.
- Computer Diagnostics and Repair Diagnosis and troubleshooting for slow, locking, or underperforming computers, addressing both hardware and software issues.
- Data Transfer and Migration Transfer of data from old computers to new ones, including emails, documents, pictures, music, and internet bookmarks, even from non-working computers.
- Home Network Setup Configuration and securing of home networks, connecting devices including printers, scanners, computers, and tablets.
- Computer Upgrades and Component Installation Installation services for computer components such as video cards and hard drives, and upgrades that can be less expensive than purchasing new computers while improving performance.
- Custom Desktops Custom-built desktop computers configured to meet specific personal or business needs using genuine Intel and Microsoft products, with one-year warranty and extended warranty options.
- Laptops and Notebooks Laptop computers with expert assistance in finding correct specifications, available accessories, software, and optional upgrades.
- Business Servers Business servers offering system-wide backups, central file storage and sharing, and print and mail serving capabilities.
- Business Routers/Firewalls SonicWall network security appliances providing content control, network security, cloud-based multi-engine sandboxing, anti-malware, intrusion prevention, and web filtering.
- Wireless Access Points Networking hardware allowing WiFi devices to connect to wired networks, suitable for indoor or outdoor use with web-based management.
- Uninterruptible Power Supply (UPS) & Battery Backups Power protection devices for servers, point-of-sale, routers, switches, hubs and network devices, providing reliable network-grade power and protection from power interruptions.
- Antivirus and Email Security Software Antivirus solutions for businesses and individuals, and an email security suite that filters inbound and outbound emails to stop spam, viruses, data leaks, and malware.
- Computer Components and Accessories Broad range of computer components and accessories including keyboards, monitors, hard drives, memory, motherboards, graphics cards, and network cables.
Quantifiable outcome
- Over 90,000 computers serviced over 33 years
- +1 more outcomes
Companies that use Computer Experts
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Computer Experts technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Computer Experts partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- IntelcoreIntel Technology Provider status allows the company to process returns on failing products and receive replacements at their store the next business day, expediting repairs involving Intel products.
- MicrosoftcoreMicrosoft refurbisher and partner. Uses genuine Microsoft products in all equipment. Certified professionals for Microsoft solutions.
- SonicWallcoreSonicWall partner for network security and firewall solutions. Provides internet appliances for content control and network security including cloud-based multi-engine sandboxing, anti-malware, intrusion prevention, and web filtering.
- LenovominorBusiness partner for Lenovo products including POS systems.
- DellminorDell PartnerDirect Preferred partner for Dell business solutions.
- WebrootminorAntivirus and security software reseller partner.
- BrotherminorPrinter and imaging equipment partner.
- SeagateminorHard drive and storage solutions partner.
- GigabyteminorMotherboard and computer components partner.
Scale indicators5 records
Recent moves8 records
Expansion highlights4 records
Computer Experts competitors and assessment
Company assessmentBroad incumbents
- Best Buy Geek Squad: National retail-backed IT services arm offering in-store, onsite, and remote support for consumers and small businesses. Comparable in retail-plus-field-service distribution, but operates at significantly larger scale.
- Ntiva: Managed IT, cybersecurity, and cloud services provider serving SMB and mid-market clients with similar service portfolio. Comparable in MSP service mix but with larger headcount and multi-region presence.
- Office Depot / OfficeMax IT Services: Large office-supply retailer offering in-store tech support, repair, and managed IT services to SMBs. Comparable in retail-channel IT service delivery and SMB target customer.
- Dataprise: Mid-market managed IT services provider offering 24/7 monitoring, helpdesk, cybersecurity, and cloud services. Comparable in managed IT service catalog but operates at significantly larger scale and broader geography.
Direct peers
- Nerds On Site: On-site IT service franchise for SMEs and home users with remote support and managed services. Comparable in service mix, target customer (small business + residential), and subscription-based offerings.
- NerdsToGo: Franchised small-business and residential IT services provider with onsite, remote, and in-store repair capabilities. Closely comparable to Computer Experts' hybrid retail-plus-managed-IT model serving local SMBs.
- Geeks On Call: Franchise-based provider of onsite computer repair and IT support for homes and small businesses. Directly comparable in residential-plus-SMB service delivery, geographic localization, and ticket-based model.
- Computer Troubleshooters: Global franchise network of small-business IT service providers offering managed IT, repair, and consulting. Highly comparable in customer profile (SMBs), service mix, and locally operated delivery model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Computer Experts social profiles
Digital presenceComputer Experts financial estimates
Financial estimateRevenue estimate
Valuation estimate
Computer Experts leadership team
Management profileNumber of profiles
Profiles1 record
Computer Experts funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Computer Experts M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Computer Experts
What does Computer Experts do?
Computer Experts provides managed IT services to small and mid-sized businesses in Brevard County, Florida, ranging from basic network and backup monitoring to full IT management with 24/7 helpdesk support, onsite service, and security patch management. The company also delivers professional services including network design, data backup and recovery, disaster recovery planning, virus removal, and hardware diagnostics, and sells custom-built desktops, laptops, servers, and networking equipment using genuine Intel and Microsoft products.
Is Computer Experts a public or private company?
Computer Experts is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Computer Experts founded?
Computer Experts was founded in 1990. It employs 11 to 50 people.
Where is Computer Experts based?
Computer Experts is headquartered in Palm Bay, United States, in the North America region.
How does Computer Experts make money?
Four revenue lines are on record. IT Management Plans are the primary driver. The others are hardware Sales, professional Services and security Solutions.
Who are Computer Experts's main competitors?
Broad incumbents on record are Best Buy Geek Squad, Ntiva, Office Depot / OfficeMax IT Services and Dataprise. Direct peers are Nerds On Site, NerdsToGo, Geeks On Call and Computer Troubleshooters.
Does Computer Experts have an API?
No public API is recorded for Computer Experts.
What industry is Computer Experts in?
Computer Experts's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAC, Onsite/Field IT Support Services, with a secondary code of BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 541513 and its SIC code is 7373.