What Orphmedia does

Orphmedia, LLC is a founder-owned, US-headquartered digital agency specializing exclusively in luxury hospitality — primarily hotels and high-end restaurant groups. Founded by Peter Orphanos in 2009, the firm operates from three offices in Manhattan (150 West 28th Street), Beverly Hills (Constellation Boulevard), and London's Covent Garden (Shelton Street), serving clients across North America, the United Kingdom, and select international markets including Dubai, Hong Kong, and Miami.

The agency delivers a modular service platform anchored on custom AI-powered website design and development, brand identity creation, and integrated digital marketing (SEO, paid media, social, email, content production). Its proprietary technology layer — built on TypeScript, Next.js, Sanity.io, Wagtail CMS, and Vercel — underpins a hospitality-specific CMS architecture and a family of AI Agents trained on property-specific content (menus, room types, policies, FAQs) that operate as 24/7 multilingual guest-facing chatbots and staff-side productivity tools. Integrations with OpenTable, Resy, SevenRooms, Opera, Mews, Toast, and Square tie Orphmedia's web and mobile builds into property-level reservation, PMS, and POS systems. Mobile apps and an AI Video & Animation Studio extend the offering beyond web into in-stay guest experiences and generative content production.

Commercially, Orphmedia operates a hybrid one-time-plus-recurring revenue model: bespoke website projects priced from $25,000 to $150,000+, AI chatbot deployments carrying $5,000–$20,000 setup fees plus $500–$3,000/month subscriptions, and ongoing SEO and digital marketing retainers. The client base includes tier-1 luxury brands such as St. Regis, Hilton, Hyatt, Marriott, Park Hyatt Aviara, Bryant Park Hotel, LPM Restaurant Group, and FAUCHON. The firm has delivered 700+ projects over 15+ years, won a Webby Award in 2024, was named Best Hospitality Digital Agency at the Hospitality Design Awards in 2023, and self-attests to WCAG 2.1 Level AA accessibility compliance.

Name

Orphmedia

Legal name

Orphmedia, LLC

Website

https://orphmedia.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Orphmedia is a founder-owned digital agency specializing exclusively in luxury hospitality, designing AI-powered websites, brands, and digital marketing campaigns for hotels and high-end restaurant groups across New York, Los Angeles, and London.

Ownership category

akta.pro rank

Product category

Hospitality Digital Agency Services

NAICS

Advertising Agencies (541810), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Mailing, Reproduction, Commercial Art & Photography (7330)

akta.pro primary industry

Database/Application Data Layer Modernization (DB migration, ORM, caching) (BPAEAFAL)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Online Reputation Management (ORM) (MPAAAOAB)

Keywords

• Hospitality web design
• Luxury hotel branding
• AI chatbot development
• Restaurant website design
• Hospitality digital marketing

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Web Design & Development Services: Project-based fees for custom hotel and restaurant website design and development. Typical projects range from $25,000 to $150,000+ depending on scope, number of properties, booking engine integrations, and AI features. Delivered through a 4-phase process (Discovery, Design, Development, Launch) in 8–14 weeks.
2. AI Chatbot & Agent Implementation: Setup fees (estimated $5,000–$20,000) plus recurring monthly fees ($500–$3,000/month) for AI chatbot and agent deployments. ROI timeline cited at 60–90 days. Revenue is subscription + professional services hybrid.
3. Brand Identity & Strategy Services: Project-based brand identity and visual identity system design — logos, color palettes, typography, photography direction, brand guidelines, collateral design, and signage.
4. Digital Marketing & SEO Services: Ongoing SEO, paid search (Google Ads), retargeting, display advertising, email marketing, CRM, and analytics services. Billed as retainer or project basis.
5. Mobile App Development: Cross-platform mobile app development using React Native and Flutter. Project-based pricing for guest apps, digital keys, in-stay concierge, mobile ordering, and loyalty programs.
6. Content & Production Services: Photography, video, social content, and influencer coordination services as part of broader digital marketing engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Orphmedia is a full-service digital agency that designs, builds, and markets websites, brands, and AI-powered digital ecosystems exclusively for luxury hotels and restaurants. Core offerings include AI-driven hotel and restaurant website design with direct-booking optimization, purpose-built hospitality AI chatbots/agents, brand identity development, SEO and digital marketing, social media management, and cross-platform mobile apps. Projects are delivered through a 4-phase Discovery, Design, Development, Launch process over 8–14 weeks, complemented by recurring monthly AI-agent subscription services.

Product overview

Orphmedia is a full-service digital agency specializing in luxury hospitality with a modular platform of interconnected services. The core offerings include Hotel Web Design and Restaurant Web Design (AI-powered websites with booking optimization), complemented by Hospitality Branding & Logo Design, AI Agents for Hospitality (24/7 conversational AI chatbots), and Hotel & Restaurant SEO. Additional services include Digital Marketing & SEM (paid search, retargeting, email), Social Media Marketing, and Mobile App Development (React Native/Flutter apps with PMS/POS integrations). The platform integrates specialized tools including Wagtail CMS for content management, ElevenLabs text-to-speech for accessibility, and reservation systems (OpenTable, Resy, SevenRooms). The agency operates across three locations (New York, Los Angeles, London) and has delivered 700+ projects for luxury brands including St. Regis, Park Hyatt, LPM Restaurant Group, and FAUCHON.

Differentiator

Problem solved

Functional benefit

Products and services

• Hotel Web Design Custom AI-powered website design and development for luxury hotels and resorts, from boutique properties to global portfolios, featuring direct-booking optimization and AI concierge integration.
• Restaurant Web Design AI-powered website design for restaurant groups featuring dynamic menus, instant content updates across all locations, reservation integrations (OpenTable, Resy, SevenRooms), and SEO visibility optimization.
• AI Agents for Hospitality Purpose-built AI agents trained on brand content for guest-facing 24/7 chatbot support, reservation handling, multilingual capabilities (30+ languages), staff-side AI tools, and conversation analytics with brand-safe guardrails.
• Hospitality Branding & Logo Design Full brand identity creation for luxury hospitality including brand strategy, logo design, visual identity systems, brand guidelines, collateral design, and brand refresh services.
• Hotel & Restaurant SEO Search engine optimization specifically for hospitality to outrank OTAs, including technical SEO audits, local SEO, content strategy, schema markup, and rank tracking with booking attribution.
• Digital Marketing & SEM Performance marketing for hospitality including paid search (Google Ads), retargeting, display advertising, email marketing and CRM, conversion-rate optimization, metasearch management, and analytics and attribution.
• Social Media Marketing Social media management for luxury hospitality including platform strategy (Instagram, TikTok, Facebook, LinkedIn), content creation, scheduling, community management, paid social campaigns, and analytics reporting.
• Mobile App Development Native and cross-platform mobile apps for hotels and restaurants using React Native and Flutter, featuring digital keys, mobile check-in, in-stay requests, concierge, mobile ordering, IoT room controls, and loyalty programs. Integrates with Opera, Mews, Toast, and Square.
• AI Video & Animation Studio AI-powered video production and animation services including concept visualization, full production, interactive experiences, and AI-generated content for hospitality brands.
• Hospitality Content & Production Photography, video, social content, and influencer coordination services for hospitality brands as part of broader digital marketing engagements.

Quantifiable outcome

• Direct bookings increased by 40% for Bryant Park Hotel; 35% for Park Hyatt Aviara; 45% for Varka Restaurant; 180%+ for LPM Restaurant Group
• +6 more outcomes

Named customers11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability10 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• Anthropic (Claude API)coreTechnology or IntegrationAnthropic's Claude API powers Orphmedia's AI chatbot for hospitality clients. Chat messages are processed through the Claude API but are not used to train Anthropic's models. This is a core technology partnership enabling the agency's AI concierge and chatbot offerings across all hotel and restaurant clients.
• Google AnalyticssupportingTechnology or IntegrationGoogle Analytics is used for aggregate site traffic analysis across Orphmedia's client websites and its own corporate site. Tracks unique visitors, sessions, page views, and engagement metrics using _ga, _ga_*, and _gid cookies.
• Sanity.iocoreTechnology or IntegrationSanity.io serves as the content delivery network, content management system (CMS), and analytics storage backend for Orphmedia's client websites. Enables real-time content updates, multi-language support, and headless CMS architecture for hotel and restaurant sites.
• VercelcoreTechnology or IntegrationVercel provides website hosting and delivery infrastructure for Orphmedia's client websites via its global Edge Network. Powers server-side rendering, static generation, incremental static regeneration, and CDN caching. Used in conjunction with Sanity.io for full-stack hospitality web deployments.
• ElevenLabssupportingTechnology or IntegrationElevenLabs text-to-speech API is integrated into Orphmedia's blog articles as a 'Read Aloud' / audio playback feature. Enhances accessibility and content consumption for website visitors.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Milestone Inc. Milestone is a hospitality digital agency and technology provider offering website design, SEO, paid media, and schema-driven direct-booking solutions. Direct competitor in the same vertical, with similar emphasis on direct bookings and AI-enhanced web experiences for independent and chain hotels.
• Tambourine: Tambourine is a digital marketing agency exclusively serving hotels, resorts, and tourism brands, with capabilities in website design, SEO, paid media, and CRO. Comparable in vertical focus, target customer (luxury and resort), and full-service agency model.
• Blue Magnet Interactive: Blue Magnet Interactive is a hospitality-only digital marketing agency providing hotel website design, SEO, paid media, and social. Closely comparable in vertical specialization, agency size, and the types of property clients served.
• Vizergy: Vizergy is a digital marketing agency focused exclusively on hotels and resorts, offering website design, SEO, paid media, and direct-booking optimization. Direct competitor for the same luxury and upper-upscale hotel clients, with overlapping service lines in web design, AI, and direct-channel performance.
• Screen Pilot: Screen Pilot is a hospitality-focused digital agency building websites, digital marketing programs, and direct-booking platforms for hotels and restaurant groups. Comparable in luxury hospitality specialization, technology-stack approach, and direct-booking performance positioning.

Broad incumbents

• Huge: Huge is a large, full-service digital agency with deep experience in hospitality and travel brand experiences. Comparable as a competitor for premium hospitality digital engagements, though it operates at much greater scale and across multiple verticals beyond hotels and restaurants.
• R/GA: R/GA is a global digital product and marketing agency with a hospitality and travel practice. Comparable in selling design-led, technology-enabled brand experiences to premium hospitality clients, but at significantly larger scale and broader scope.
• Leonardo: Leonardo is a broader hospitality technology platform for visual content management, media distribution, and digital marketing enablement. Not a direct agency competitor, but its platform overlaps with Orphmedia's hotel web, media, and AI-driven booking-conversion capabilities for many of the same chain clients.
• Cendyn (HeBS Digital): Cendyn is a large hospitality CRM and digital marketing platform that acquired HeBS Digital, the historically dominant hospitality digital agency. Comparable because it sells similar hotel website, SEO, and direct-booking services to the same luxury and upscale chain client base, but at meaningfully greater scale and as part of a broader software suite.

Emerging players

• Digital Bridge Solutions: Digital Bridge Solutions is a smaller hospitality digital agency offering website design, SEO, and paid media for hotels. Comparable in boutique agency profile and vertical focus, though typically serving midscale and select-service rather than luxury properties.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/orphmedia
• Facebookfacebook.com/orphmedia
• LinkedInlinkedin.com/company/orphmedia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orphmedia