Medi24 AG

What Medi24 AG does

Medi24 AG is a Swiss telemedicine competence center headquartered in Liebefeld, Switzerland, and operating as an officially licensed Swiss medical practice (ZSR O388902). Founded in 1999/2003, the company has delivered more than two decades of 24/7 multilingual (German, French, Italian, English) medical consultation services, handling over 1.5 million patient contacts per year. Its core offering centers on telephone and video consultations delivered by a clinical staff of more than 250 medical professionals, supplemented by AI-supported symptom checking, a virtual triage assistant, e-prescriptions issued as QR codes (E-Rezept), asynchronous Doctor Chat via WhatsApp, specialist referrals, and medical certificates through the myMedi24 patient portal. Technology architecture combines traditional telephony, video, and web-based service portals with API-level integrations into Swiss health insurer systems and pharmacy networks.

Medi24 distributes its services predominantly through B2B contracts with Swiss health insurers — including Helsana, CSS, Visana, Groupe Mutuel, KPT, Allianz Suisse and more than 15 additional regional funds — as well as hospital integrations (e.g., Kantonsspital Freiburg HFR), cantonal and employer channels, and direct-to-consumer access. Revenue mechanics are managed-services and subscription-like arrangements in which Medi24 serves as the first point of contact inside insured care pathways, with the explicit objective of reducing unnecessary doctor and emergency room visits for partner organizations. The platform also integrates with digital health ecosystem partners including Compassana, WELL, HIN (Health Info Net), Galenica, Zur Rose, and Binah.ai, providing adjacent capabilities ranging from care navigation to medication fulfillment.

In 2024, Medi24 was acquired by Allianz Partners, embedding the company within the global Allianz Group network while preserving its Swiss operational identity and clinical licensing. The business remains Switzerland-focused operationally, with international reach funneled through Allianz Care's cross-border health insurance membership. Founder-year reporting varies across sources (1999 versus 2003), and detailed financial metrics including revenue, headcount growth rates, and cap table information are not disclosed in the available materials.

Name

Medi24 AG

Legal name

Medi24 AG

Website

https://medi24.ch

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

Medi24 AG operates a Swiss licensed telemedicine practice delivering 24/7 multilingual medical consultations via phone, video, and WhatsApp to over 1.5 million patients annually, distributed primarily through B2B partnerships with major Swiss health insurers, hospitals, and employers.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG)

Keywords

• Telemedicine services
• Remote medical consultations
• Digital health platform
• Medical triage hotline
• E-prescription services

Headquarters

HQ city

Berne

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Telemedicine Services: Medi24 provides telemedical services to insurance companies, healthcare providers, hospitals, cantons, and employers. Services include 24/7 medical hotline, video consultations, and triage services integrated into partner organizations' care models.
2. Healthcare Provider Partnerships: Services integrated into insurance models where Medi24 serves as first point of contact for insured members, reducing unnecessary doctor visits and emergency room visits for partner insurers.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels3 records

Core offering

Medi24 AG operates as an officially licensed Swiss medical practice and telemedical competence center, providing 24/7 multilingual medical consultations via telephone and video call delivered by 250+ qualified healthcare professionals. The platform offers AI-supported symptom checking, digital prescriptions (E-Rezept), doctor messaging via WhatsApp, the myMedi24 patient portal, and is integrated with major Swiss health insurers, hospitals, and pharmacy networks including Galenica and Zur Rose.

Product overview

Medi24 AG operates as a unified telemedicine platform offering 24/7 medical consultation services in Switzerland. The core offering centers on telephone and video-based medical consultations delivered by over 250 healthcare professionals. The platform provides a comprehensive suite of supplementary services including E-Prescriptions (E-Rezept), AI-powered symptom checking (Symptom Checking), Doctor Chat via WhatsApp, and the myMedi24 patient portal. Additional services include medical certificates, specialist referrals, and document upload capabilities. All services are accessible through a centralized Service Portal, with offerings available in multiple languages (German, French, Italian, and English) and integrated with various Swiss health insurance providers.

Differentiator

Problem solved

Functional benefit

Brands

• myMedi24: Digital portal solution for health insurers providing access to telemedicine services.
• Doctor Chat
• Symptom Checker
• Binah

Products and services

• Telemedicine Consultation (Telemedizinische Beratung) Round-the-clock medical consultation service via telephone or video call, delivered by 250+ medical professionals including doctors and nursing staff for Swiss patients and partner organizations.
• Symptom Checking AI-powered symptom checker providing urgency assessments and recommendations for next steps in care, for use by patients considering whether to consult a doctor.
• E-Rezept (E-Prescription) Digital prescription issued as a QR code by Medi24 physicians, redeemable at any Swiss pharmacy or mail-order pharmacy for prescribed medications.
• Doctor Chat Medical consultation via messenger services including WhatsApp, providing discreet and direct access to doctors for quick medical questions.
• myMedi24 Portal Patient portal providing centralized access to Medi24's telemedical services and personal health data for insured members of partner health insurers.
• Online Beratung (Online Consultation) Digital consultation request via online form for non-urgent medical matters, providing direct feedback from qualified medical professionals via phone or video.
• Rückruf-Service (Callback Service) Flexible callback service that allows patients to schedule a medical consultation at their preferred time without having to wait on hold.

Quantifiable outcome

• Over 1.5 million patient contacts per year
• +2 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature6 records

Partnerships

23 partnerships are on record, tiered core and minor.

• Allianz SuissecoreChannel Partner/ Reseller/ DistributorAllianz Suisse partners with Medi24 to provide telemedical services to their insured members, integrating 24/7 medical consultation into insurance offerings.
• HelsanacoreChannel Partner/ Reseller/ DistributorHelsana, a major Swiss health insurer, integrates Medi24's telemedicine services into their insurance models for member access.
• CSScoreChannel Partner/ Reseller/ DistributorCSS insurance partners with Medi24 to provide telemedical consultation services to their policyholders.
• VisanacoreChannel Partner/ Reseller/ DistributorVisana integrates Medi24 telemedicine services into their health insurance offerings.
• Groupe MutuelcoreChannel Partner/ Reseller/ DistributorGroupe Mutuel, a major Swiss insurance group, partners with Medi24 for telemedical services.
• KPTcoreChannel Partner/ Reseller/ DistributorKPT (Krankenkasse) integrates Medi24's services into their insurance models.
• Kantonsspital Freiburg HFRcoreStrategic or Co-development PartnerCantonal Hospital Freiburg partners with Medi24 for telemedical consultation and care coordination services.
• GalenicacoreStrategic or Co-development PartnerGalenica, a leading Swiss pharmacy group, integrates with Medi24's e-prescription system for seamless digital prescription fulfillment.
• Zur RosecoreStrategic or Co-development PartnerZur Rose, a major mail-order pharmacy, integrates with Medi24 for e-prescription redemption and medication delivery.
• CompassanacoreTechnology or IntegrationCompassana, a Swiss digital health platform, integrates with Medi24 for coordinated digital health services.
• WELLcoreTechnology or IntegrationWELL, a Swiss health platform, partners with Medi24 to provide integrated digital health services.
• Allianz CarecoreChannel Partner/ Reseller/ DistributorAllianz Care, part of Allianz Partners, integrates Medi24 services for international health insurance members.
• Glarner KrankenversicherungminorChannel Partner/ Reseller/ DistributorRegional Swiss health insurer integrating Medi24 telemedicine services.
• Krankenkasse Luzerner HinterlandminorChannel Partner/ Reseller/ DistributorRegional Swiss health insurer partnering with Medi24.
• Einsiedler KrankenkasseminorChannel Partner/ Reseller/ DistributorRegional Swiss health insurer integrating Medi24 services.
• InnovaminorChannel Partner/ Reseller/ DistributorSwiss health insurer partnering with Medi24 for telemedical services.
• Sumiswalder KrankenkasseminorChannel Partner/ Reseller/ DistributorRegional Swiss health insurer with Medi24 partnership.
• Krankenkasse BirchmeierminorChannel Partner/ Reseller/ DistributorRegional Swiss health insurer integrating Medi24 services.
• AprilminorChannel Partner/ Reseller/ DistributorSwiss insurance company partnering with Medi24 for telemedicine.
• Viva Health SuisseminorChannel Partner/ Reseller/ DistributorSwiss health insurer integrating Medi24 telemedical services.
• RVKminorChannel Partner/ Reseller/ DistributorSwiss health insurer partner.
• HINcoreTechnology or IntegrationHIN (Health Info Net) provides secure healthcare communication infrastructure for Medi24's telemedicine services.
• Glarner KantonalbankminorOthersRegional banking partnership in the Glarus canton.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Zava: European online doctor and prescription service operating across the UK, Germany, France, and Ireland. Zava competes with Medi24 in digital primary care consultations and e-prescriptions, with a similar direct-to-consumer and insurer/B2B hybrid model.
• Medgate: Swiss telemedicine provider offering 24/7 medical consultations via phone and video. Medgate is Medi24's most direct domestic competitor, operating a comparable insurer-anchored telehealth model in Switzerland with similar triage, consultation, and e-prescription services.
• Doctolib: European healthcare booking and telemedicine platform with a Swiss presence. Doctolib competes with Medi24 in Swiss virtual care, offering video consultations and insurance-integrated workflows, though its primary strength is appointment scheduling for in-person care.
• OneDoc: Swiss healthcare booking and telemedicine platform connecting patients with doctors and clinics. OneDoc overlaps Medi24 in the Swiss market for appointment-driven virtual care and could compete for the same insurer integrations.

Emerging players

• Ada Health: AI-powered symptom assessment and care navigation platform used by health systems and insurers globally. Ada overlaps with Medi24's AI symptom-checking functionality and is increasingly integrated into insurer triage workflows, representing both a potential partner and competitor.

Regional players

• DoktorABC: European online doctor and e-prescription platform operating in Germany and the UK. DoktorABC mirrors Medi24's prescription-driven virtual care model, with overlapping e-prescription and remote consultation capabilities in adjacent markets.
• Dermanostic: DACH-focused dermatology telemedicine provider. Dermanostic is comparable to Medi24 as a German-market virtual care specialist with similar insurance-reimbursed teleconsultation workflows, though focused on a single specialty.

Broad incumbents

• Kry (Livi): Major European digital healthcare provider operating across multiple countries with video GP consultations. Kry is comparable to Medi24 in operating model (insurer-partnered virtual primary care) but serves broader European geographies at larger scale.
• Push Doctor: UK-based established telehealth platform providing video GP appointments, prescriptions, and referrals. Push Doctor is comparable to Medi24 in operating an insurer/NHS-partnered virtual primary care practice with similar consultation and e-prescription offerings.

Others

• Betterdoc: Swiss-rooted specialist referral platform now integrated into the Medi24 ecosystem via partnership. Betterdoc is comparable as an adjacent digital health service used in the same insurer-B2B channels and is materially connected to Medi24's referral workflow.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/medi24

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medi24 AG