Shelli

What Shelli does

Shelli Srl a socio unico, operating under the brand SHELLI (now CDLAN since a 2024 rebrand), is an Italian B2B managed IT services provider founded in 1999 and headquartered in Trescore Balneario (Bergamo) with a registered office in Milan. The company serves approximately 250 Italian business clients across a horizontal segment, managing 5,000 endpoints and 5,000 Microsoft 365 accounts, and addresses IT infrastructure complexity, cybersecurity threats, business continuity, and fragmented communications for Italian SMEs and mid-market clients. Its core technology stack combines CDLAN's CloudStack-based IaaS infrastructure with integrated third-party platforms including Veeam and Axcient for backup and disaster recovery, SonicWall firewalls, KnowBe4 security awareness training, and Snom and 3CX for unified communications, alongside a proprietary cloud PBX called timoo developed in-house by CDLAN.

Shelli's product portfolio is organized into four service areas: IT Infrastructure (IaaS, data center colocation, endpoint management, networking), Cloud Solutions (CloudStack-based IaaS, geodistributed immutable backups, M365 and Google Workspace protection), Cyber Security (MDR, EDR/XDR with AI and behavioral analytics, firewall management, vulnerability analysis, security awareness training), and Unified Communication (timoo cloud PBX, Snom VoIP devices, 3CX platform). The company operates as part of the Arcipelago ecosystem of interconnected IT companies anchored by CDLAN SpA, which has a registered share capital of €2,000,000.

The business model is built on managed services and subscription recurring revenue streams, with an enterprise field sales motion featuring a consultative 'Parla con un esperto' (Speak with an expert) engagement approach. Distribution is direct B2B plus a technology partner network (Dell, SonicWall Gold Partner, Snom, Veeam, Axcient, Datto, 3CX, KnowBe4). Geographic scope is limited to Italy, and revenue, headcount trends, certifications, and named customer logos are not publicly disclosed.

Name

Shelli

Legal name

Shelli Srl a socio unico

Website

https://shelli.it

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Shelli is an Italian B2B managed IT services provider serving approximately 250 Italian business clients with IT infrastructure, cloud, cybersecurity, and unified communications solutions, managing 5,000 endpoints and 5,000 Microsoft 365 accounts. It operates as part of the CDLAN-led Arcipelago ecosystem and sells the proprietary timoo cloud PBX.

Ownership category

akta.pro rank

Headquarters

HQ city

Trescore Balneario

HQ country

Italy

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Ongoing management and support of client IT infrastructure including monitoring, maintenance, security management, and optimization. Services include managed endpoints, M365 account management, and continuous IT support.
2. IT Infrastructure Solutions: Provision of IT infrastructure services including IaaS, data center colocation through CDLAN and Arcipelago ecosystem, networking, and endpoint management.
3. Unified Communication Services: Cloud-based phone system (timoo), VoIP device provision (Snom), and 3CX platform management for business communications.
4. Cybersecurity Services: Comprehensive security services including MDR, firewall management, vulnerability analysis, access management, security awareness training, and EDR/XDR solutions.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Shelli is a managed IT services provider for Italian businesses, delivering integrated solutions across four areas: IT Infrastructure (IaaS, endpoint and network management), Cloud (CloudStack-based hosting, backup, M365/Google Workspace protection), Cyber Security (MDR, EDR/XDR, firewall, security awareness), and Unified Communication (proprietary timoo cloud PBX plus Snom and 3CX platforms). Services are delivered on recurring managed-services contracts with consultative B2B sales.

Product overview

Shelli (now CDLAN) is an IT service provider offering a unified portfolio of technology solutions organized into four core service areas: IT Infrastructure (IaaS, data centers, endpoints, networking), Cloud Solutions (CloudStack-based IaaS, backup/disaster recovery, M365/Google Workspace protection), Cyber Security (MDR, firewall, EDR/XDR, security awareness), and Unified Communication (timoo cloud PBX, Snom VoIP devices, 3CX platform). The company integrates third-party platforms including Snom, 3CX, KnowBe4, Axcient x360Cloud, and Microsoft Teams to deliver comprehensive managed IT services to business clients. With 250 business clients and 5,000 managed endpoints, Shelli operates as part of the Arcipelago ecosystem connected to CDLAN data centers.

Differentiator

Problem solved

Functional benefit

Brands

• timoo: Cloud-based PBX/centralino system developed by CDLAN, designed for scalability, integration and personalization. Offers multi-device access, redundant architecture, MS Teams integration, and zero touch provisioning for business communications.

Products and services

• timoo Cloud PBX

Quantifiable outcome

• 250 business clients served
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and flagship.

• timoocoreTechnology or Integrationtimoo is the cloud phone system (centralino in cloud) developed by CDLAN, which Shelli integrates into its unified communication offerings. It provides scalable, customizable business communication capabilities with multi-device access, redundant architecture, and Microsoft Teams integration.
• SnomcoreTechnology or IntegrationSnom is a leading VoIP device brand providing high-performance IP phones and endpoints. Shelli relies on Snom devices for customer communication infrastructure, offering HD audio quality, advanced security, and ergonomic design.
• KnowBe4coreTechnology or IntegrationKnowBe4 is a global leader in security awareness training. Shelli uses KnowBe4 for Security Awareness Training programs including phishing attack simulations, risk behavior analysis, and interactive modules to make employees the first line of cyber defense.
• SonicWallcoreTechnology or IntegrationSonicWall is a cybersecurity vendor for next-generation firewall solutions. Shelli holds SonicWall Gold Partner status, leveraging their technology for advanced traffic filtering and intrusion prevention.
• Axcient x360CloudcoreTechnology or IntegrationAxcient x360Cloud provides backup and disaster recovery solutions for Microsoft 365 and Google Workspace. Shelli uses this for automated backups, customizable retention policies, and instant restoration capabilities.
• VeeamcoreTechnology or IntegrationVeeam is a backup and data management solution vendor. Featured in Shelli's technology stack for backup and disaster recovery services.
• CloudStackcoreTechnology or IntegrationCloudStack is the cloud infrastructure platform underlying CDLAN's IaaS solutions. Shelli leverages CloudStack for providing scalable, pay-per-use cloud infrastructure services.
• DellcoreTechnology or IntegrationDell is a technology hardware partner providing endpoint devices and infrastructure solutions. Shelli operates as a Dell partner for enterprise hardware needs.
• ArcipelagoflagshipStrategic or Co-development PartnerArcipelago is an ecosystem of interconnected IT companies. Shelli is part of this network, leveraging shared infrastructure, resources, and capabilities. The ecosystem includes CDLAN's data center infrastructure for high performance, scalability, and security.
• CDLANflagshipStrategic or Co-development PartnerCDLAN is the parent company and infrastructure provider for Shelli. The company has rebranded from SHELLI to CDLAN. CDLAN provides cloud infrastructure (CloudStack-based IaaS), data center services, and the proprietary timoo cloud phone system. Shelli operates under CDLAN SpA.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• TIM Business (Telecom Italia): Business arm of Italy's incumbent telco, providing cloud, cybersecurity, UC, and managed services to enterprise and public sector. Overlaps with Shelli's full stack (cloud, security, UC) but at vastly greater scale and as part of a broader telecom portfolio.
• Aruba S.p.A. Italy's largest hosting and cloud provider with a broad portfolio spanning domains, hosting, cloud IaaS, PEC, and increasingly cybersecurity. Comparable to Shelli as a much larger incumbent offering overlapping cloud, infrastructure, and managed services to Italian businesses.
• Vodafone Business Italy: Italian B2B arm of Vodafone offering cloud, IoT, security, and unified communications to enterprise customers. Comparable to Shelli across cloud, security, and UC, leveraging Vodafone's broader telecom and partner ecosystem.
• Fastweb: Major Italian telco with a fast-growing cloud and cybersecurity business serving enterprise and public sector. Directly comparable to Shelli in cloud, security, and UC services, but operating at incumbent telco scale.

Direct peers

• Seeweb: Italian cloud hosting and infrastructure provider offering IaaS, managed hosting, and connectivity to business customers. Comparable to Shelli in the cloud infrastructure and managed services segment, particularly around CloudStack-style IaaS delivery.
• Reply S.p.A. Italian IT consulting and systems integration group with strong cloud, cybersecurity, and digital transformation practices. Comparable to Shelli as a peer in managed IT/cloud/security services, though typically at larger enterprise scale.
• Engineering Group: One of Italy's largest IT services groups with deep capabilities in cloud, cybersecurity, digital transformation, and managed services. Directly comparable to Shelli across the same service pillars (infra, cloud, security) at greater scale.
• Reevo S.p.A. Italian cloud and managed services provider offering IaaS, backup, disaster recovery, and cybersecurity to SMB and enterprise customers. Closely comparable to Shelli in cloud infrastructure, backup/DR, and managed security positioning.
• Lutech Group: Italian IT services and solutions provider offering cloud, cybersecurity, data center, and managed services to enterprise and public sector clients. Comparable to Shelli as a mid-to-large Italian MSP with overlapping infrastructure, cloud, and security capabilities.

Emerging players

• Tiscali: Italian telecommunications and cloud services provider serving SMBs with connectivity, cloud, and UC. Overlaps with Shelli in the Italian SMB UC and managed services space but with a more telecom-rooted delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shelli