DIGA

What DIGA does

DIGA Tecnologia em Atendimento is a Brazilian enterprise software company founded in 2002 and headquartered in Florianópolis, Santa Catarina. The company develops and sells an integrated customer service management platform composed of three core modules: GAF for queue management, GCI for interactive content management and digital signage, and VIP for video attendance with performance indicators. These modules are deployed at cooperatives (credit, healthcare, agricultural), financial institutions, government services, utilities, education, and real estate organizations operating multi-channel service operations across physical branches, kiosks, and digital touchpoints.

The platform is built on a cloud-native architecture hosted on Microsoft Azure, organized as microservices deployed via Docker containers and orchestrated on Kubernetes, with synchronous database replication, dual-layer backups, and WAF/encryption/Kubernetes/Key Vault security. DIGA also manufactures and sells proprietary hardware (S9000 totems with thermal printers, 15-inch and desk totems, Android/Windows Set Top Box players) that are bundled or co-deployed with the software. Revenue is generated through multi-year enterprise software subscriptions (modular pricing by solution), hardware sales, and margins earned by domestic channel partners/resellers. Distribution combines direct enterprise sales with a partner/reseller network and WhatsApp-native video attendance access that requires no app download.

DIGA's go-to-market blends direct enterprise sales, a partner/reseller channel, content marketing (DIGAí blog, DIGAcast video podcast), and event presence (e.g., Summit Cidades 2025). The company reports 6,000+ implementations across 600+ Brazilian cities and over 40 million passwords/tickets issued cumulatively, with named customer references including Sicoob Credicitrus, Unimed (the largest healthcare cooperative in Brazil), Redecard, and CELOS. Leadership includes CTO Éder de Oliveira, and the firm holds an Elite LGPD certification from Certifica LGPD, is a member of ACATE, and operates a DIGA Worldwide (diga.global) web property alongside its GT Internacionalização 2024 membership, signaling internationalization intent.

Name

DIGA

Legal name

DIGA Tecnologia em Atendimento LTDA

Website

https://diga.com.br

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

DIGA provides cloud-based customer service management software for Brazilian enterprises, integrating queue management (GAF), digital signage (GCI), and video attendance (VIP). It serves cooperatives, financial institutions, government, utilities, healthcare, education, and real estate across 600+ cities.

Ownership category

akta.pro rank

Headquarters

HQ city

Florianópolis

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Solutions (GAF, GCI, VIP): DIGA generates revenue through licensing of its three main software solutions: GAF for queue management, GCI for content management, and VIP for video attendance. Solutions are modular and configurable based on customer needs, suggesting a subscription or license-based model with implementation and support services.
2. Hardware Sales: DIGA sells proprietary hardware including kiosks (S9000 totems with thermal printer, 15-inch totems, desk totems), Set Top Box Players (Android and Windows), and interactive devices. Hardware is marketed as exclusive DIGA products.
3. Partner Services: Partners receive profit margins, service provision, support, training, and implementation assistance, suggesting a reseller/channel partner revenue model where partners generate revenue by reselling and deploying DIGA solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

DIGA develops and licenses a modular software platform for customer service management and corporate communication, comprising three products: GAF (queue management with ticket issuance, smart routing, online scheduling, satisfaction surveys, and real-time dashboards), GCI (interactive content management and corporate TV with AI-based audience measurement), and VIP (video attendance with biometric verification, session recording, and performance indicators). The company also sells proprietary hardware including self-service kiosks and totems, with all solutions hosted on Microsoft Azure and distributed via direct sales and a channel partner network.

Product overview

DIGA offers a platform-plus-modules architecture consisting of three core products: GAF (queue management system), GCI (interactive content management with digital signage), and VIP (video attendance with performance indicators). These solutions share a unified platform approach, allowing integration across modules to provide comprehensive customer service management and communication solutions for enterprises.

Differentiator

Problem solved

Functional benefit

Brands

• GAF - Gestão de Atendimento em Filas: Complete queue management solution controlling from password issuance to maintaining key indicators for real-time visibility of service operations.
• GCI - Gestão de Conteúdo Interativo
• VIP - Videoatendimento com Indicadores de Performance
• DIGAcast

Products and services

• GAF - Gestão do Atendimento em Filas (Queue Management) Queue management system that controls ticket issuance, smart queue distribution, online appointment scheduling, customer position tracking via smartphone, customer affinity-based routing, phygital experience combining digital and physical channels, satisfaction surveys via QR Code/SMS/WhatsApp, and real-time performance dashboards with KPIs. Designed for enterprises needing to optimize in-person and digital service flow.
• GCI - Gestão de Conteúdo Interativo (Interactive Content Management) Digital signage and interactive content management platform enabling TV corporate communication, content scheduling, and distribution across device networks. Includes AI-based audience engagement measurement, content library organization, and remote device management with 24/7 monitoring. Enables organizations to create corporate TV networks or interactive device networks that communicate and deliver online services.
• VIP - Videoatendimento com Indicadores de Performance (Video Attendance) Complete video attendance solution with automatic performance indicator registration, session recording for audit purposes, file sharing during video calls, biometric identity verification, service selection, wait time tracking, and CSAT surveys. Supports video attendance via notebooks, tablets, smartphones, kiosks, and booths, with WhatsApp integration enabling customers to access video support without downloading applications.
• DIGA Player Application for digital signage device management and content playback on compatible devices including Amazon Fire TV, part of the GCI content management platform.

Quantifiable outcome

• 35% reduction in cloud infrastructure costs through Azure migration
• +4 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Teltec SolutionscoreTechnology or IntegrationStrategic infrastructure partnership for cloud migration to Microsoft Azure. Teltec, a Microsoft Azure Expert Managed Service Provider, helped DIGA reduce cloud infrastructure costs by 35% while improving control over virtualized environments. The partnership enabled transparent migration without service quality impact for customers.
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure platform hosting all DIGA solutions. Provides computing, storage, database replication, and security services including WAF, encryption, Kubernetes, and Azure Key Vault. DIGA migrated to Azure in partnership with Teltec Solutions.
• Associação Catarinense de Tecnologia (ACATE)minorStrategic or Co-development PartnerTechnology association membership connecting DIGA with Brazil's largest innovation and technology ecosystem. Provides networking opportunities, industry collaboration, and visibility within the Santa Catarina tech community.
• Junior Achievement (JA)minorStrategic or Co-development PartnerCorporate sponsor of Junior Achievement Brazil, one of the world's largest social organizations promoting entrepreneurship, financial education, and career readiness for young people in Latin America. Demonstrates DIGA's commitment to social responsibility.
• Certifica LGPDcoreTechnology or IntegrationThird-party LGPD compliance certification provider that awarded DIGA the Elite certification level, confirming full compliance with Brazil's data protection regulations.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Regional players

• TOTVS: Largest Brazilian enterprise software company, serving financial services, manufacturing and government with ERP and vertical solutions. Comparable to DIGA as a Brazilian enterprise software vendor targeting regulated verticals, though broader in scope.
• Gertec: Brazilian provider of self-service kiosks, POS and automation hardware with associated software. Comparable to DIGA on the proprietary hardware-plus-software model for in-person customer service automation in Brazil.

Broad incumbents

• Genesys: Global leader in contact-center-as-a-service and CX orchestration with deep enterprise footprint across financial services, healthcare and government. Overlaps with DIGA in omnichannel customer service and video/voice attendance, but operates at significantly larger scale and broader scope.
• ServiceNow: Enterprise workflow and customer service management platform with growing footprint in public sector and financial services. Overlaps with DIGA on workflow-driven service operations and digital signage/communication use cases at scale.
• Cisco (Webex Contact Center): Webex Contact Center delivers enterprise-grade video customer service and contact center routing. Comparable to DIGA's VIP offering for video attendance with audit/recording capabilities, but bundled into a much larger collaboration portfolio.
• Zendesk: Global customer service and engagement platform serving enterprises of all sizes. Comparable to DIGA in customer experience software for organizations with both digital and physical service touchpoints.
• Avaya: Established CX and contact center platform vendor with installed bases in financial institutions and large enterprises. Competes with DIGA for video attendance and multi-channel service transformation deals at larger Brazilian enterprises.

Direct peers

• Qmatic: Sweden-origin global leader in queue management and customer journey solutions for retail, finance and government. Directly comparable to DIGA's GAF offering in terms of feature set (ticketing, routing, dashboards) and enterprise/government target customers.
• Qminder: Queue management and customer flow platform focused on retail and in-person service environments. Comparable to DIGA's GAF for digital signage integration, real-time dashboards and in-branch customer journey orchestration.
• Waitwhile: Cloud-based queue management and virtual waiting room software serving healthcare, retail, and public-sector customers. Closely comparable to DIGA on the software-defined, multi-tenant queue management model with online appointment scheduling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@digatecnologia
• Facebookfacebook.com/digatecnologia
• LinkedInlinkedin.com/company/digatecnologia
• Instagraminstagram.com/digatecnologia
• Xx.com/digatecnologia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DIGA