What Voipfone does

Voipfone, trading as iNet Telecoms Ltd, is a UK-based cloud-hosted Voice over Internet Protocol (VoIP) telephone service provider founded in 2004 and headquartered in London (with a registered office in Bexhill-on-Sea). The company sells monthly subscription telephone plans and modular add-ons to UK businesses, residential customers, homeworkers, IT resellers (Technical Partners) and charities, with business plans starting from £5.00 per user per month ex VAT and a 30-day free trial onboarding motion. Its technical stack is a privately peered, voice-prioritised network offering cloud-hosted PBX, SIP trunking, free softphone apps for iOS/Android, number porting from BT/Sky/TalkTalk/Virgin, cloud call recording, virtual receptionist (Voipfone PA), call barring, broadband (FTTP/part-fibre up to 1Gbps), memorable UK geographic numbers, and a configurator product (Voipfone Flex). Voipfone earns revenue primarily through recurring monthly subscriptions (business and residential plans, Flex, broadband, UK numbers, call recording, call barring) supplemented by usage-based calling credit, hardware sales (Snom, Yealink, Grandstream), professional voice recordings, and SMS packages. The company is positioned to capture migration demand ahead of the UK PSTN/ISDN Big Switch Off in January 2027.

Name

Voipfone

Legal name

iNet Telecoms Ltd

Website

https://voipfone.co.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Voipfone is a UK-based, privately operated cloud-hosted VoIP telephone service provider (iNet Telecoms Ltd), offering monthly subscription business, residential and homeworker telephony, broadband, SIP trunks and PBX add-ons across a self-serve and Technical Partner channel since 2004.

Ownership category

akta.pro rank

Product category

VoIP Telephony Services

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Voice Calling (VoIP) Apps (BPAMACAC), Voice Services (POTS/VoIP) over Fixed Access (HDAIABAH), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Cloud VoIP services
• Hosted PBX systems
• SIP trunking
• Business telephone solutions
• Fibre broadband

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Monthly Subscription Plans: Ready-made business and residential plans billed monthly with no contract. Business plans use 30-day billing cycles; residential plans use calendar month billing.
2. Calling Credit: Pay-as-you-go calling credit for out-of-plan usage including international calls and premium rate numbers
3. Voipfone Flex: Flexible plan allowing customers to mix and match services with custom configuration
4. Hardware Sales: VoIP-compatible telephones, adapters, networking equipment and accessories including Snom, Yealink and Grandstream products
5. UK Phone Numbers: Sale of standard and memorable UK phone numbers (bronze, silver, gold, platinum, special tiers)
6. Broadband Services: Full fibre (FTTP) and part fibre broadband with unlimited data and no long-term contracts
7. Call Barring Service: Monthly subscription for inbound/outbound call filtering at £3 per month
8. Professional Sound Recordings: Audio announcements recorded by professional voice artists for voicemail greetings and IVR prompts
9. Cloud Call Recording: Monthly subscription for call recording with configurable retention periods
10. SMS Services: Text messaging with option for SMS packages or pay-per-use

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Voipfone is a UK-based cloud-hosted VoIP telephony provider operating since 2004 under iNet Telecoms Ltd. The company delivers internet-based telephone services, hosted PBX, SIP trunks, and fibre broadband to businesses, residential customers, and homeworkers through its own VoIP platform.

Product overview

Voipfone is a UK-based VoIP telephone service provider operating since 2004 under parent company iNet Telecoms Ltd. The offering is a unified cloud-hosted VoIP platform with modular add-ons: the core VoIP phone service supports both residential and business customers via Business Plans and Residential Plans starting from £5.00 per user per month, with flexible usage via Voipfone Flex. The portfolio includes Voipfone Broadband (fibre up to 1Gbps), UK Phone Numbers with porting capability, Voipfone PA live receptionist, Hosted PBX with extensions and IVR, Cloud Call Recording, Call Barring, Free Softphone App (iOS/Android), Professional Sound Recordings, Fax Services, SMS/Mobile Services, Voicemail with email/SMS alerts, Call Diverts, Conference Services, Call Me Back web widget, free SIP Trunks for third-party PBX, and Emergency Services. Voipfone is positioned to help customers transition ahead of the BT PSTN switch-off in January 2027.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Telephone Plans Subscription-based VoIP telephone plans designed for UK businesses, providing inclusive minutes, feature sets, and scalable pricing for organisations of different sizes.
• Residential Telephone Plans VoIP telephony plans aimed at residential customers and individuals seeking home phone service delivered over the internet.
• Voipfone Flex Flexible pay-as-you-go VoIP service allowing customers to top up calling credit and use features without long-term contracts.
• Voipfone Broadband
• Hosted PBX
• SIP Trunks
• UK Phone Numbers
• Voipfone PA
• Cloud Call Recording
• Conference Services
• SMS Services
• Fax Services
• Free Softphone App
• Voicemail
• Call Barring
• Call Diverts
• Call Me Back
• Professional Sound Recordings
• Number Porting
• Emergency Services Access

Quantifiable outcome

• Up to 1Gbps broadband speeds with no throttling or data limitations
• +2 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature12 records

Partnerships

Eight partnerships are on record, tiered core.

• Comms Council UKcoreStrategic or Co-development PartnerFounder member of Comms Council UK (formerly ITSPA), adhering to the association's Code of Conduct and Codes of Best Practice. This membership demonstrates commitment to industry standards and regulatory compliance.
• Asterisk (Open Source PBX)coreTechnology or IntegrationVoipfone supports Asterisk open-source PBX installations and provides free SIP trunks to Asterisk servers. Configuration guides available for setting up Asterisk with Voipfone services.
• FreePBXcoreTechnology or IntegrationVoipfone provides free SIP trunks and configuration guides for FreePBX installations, enabling users to connect their own PBX systems to the Voipfone network.
• Technical Partners (UK IT Companies)coreChannel Partner/ Reseller/ DistributorNetwork of trusted IT companies across the UK who provide hands-on installation and support services for Voipfone customers with complex setups. Also a programme for IT companies to become partners and offer VoIP services.
• SnomcoreTechnology or IntegrationPreferred telephone supplier. Voipfone sells and supports Snom IP phones, which are pre-configured for the Voipfone service. Setup wizard and comprehensive support guides available.
• ISPA (Internet Service Providers Association)coreStrategic or Co-development PartnerVoipfone is an active participant in ISPA and has won the Best Voice Provider award for seven consecutive years.
• OfcomcoreStrategic or Co-development PartnerUK telecommunications regulator. Voipfone complies with Ofcom's General Condition B1, National Telephone Numbering Plan, and Non-provider Numbering Condition. Regulatory compliance is fundamental to operations.
• Information Commissioner's Office (ICO)coreStrategic or Co-development PartnerUK data protection authority. Voipfone is registered as a Data Controller (registration no. Z2277814) and complies fully with GDPR requirements.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: RingCentral is a leading global cloud communications provider with a UK presence, offering voice, video, messaging, and contact centre as a unified platform. It competes for the same UK SMB and mid-market customers that Voipfone serves, but at a larger scale with deeper product breadth.
• Gradwell Communications: Gradwell is a long-standing UK VoIP and broadband provider headquartered in Bath, offering hosted PBX, SIP trunks, and internet services to SMBs — closely matching Voipfone's product set, customer base, and UK-only geographic focus.
• 8x8: 8x8 is a global UCaaS platform offering cloud voice, video, chat, and contact centre — a direct competitor to Voipfone for UK mid-market and enterprise customers seeking integrated communications, with significantly broader feature depth.
• VoIPstudio: VoIPstudio is a cloud-hosted business VoIP provider serving UK and European SMBs with virtual PBX, SIP trunks, and per-user monthly plans. It competes head-to-head with Voipfone in the UK cloud-PBX segment at similar price points.
• Sipgate: Sipgate is a UK and German VoIP provider offering SIP trunks, hosted telephony, and mobile VoIP services to SMBs. It overlaps directly with Voipfone on SIP trunking, free number porting, and per-seat monthly VoIP plans for the UK SMB market.
• Gamma Communications: Gamma is the UK's leading wholesale and direct VoIP/UCaaS provider, listed on AIM with £400M+ revenue. It directly competes with Voipfone in hosted telephony, SIP trunks, and broadband for UK businesses — operating a similar SIP-trunk-plus-hosted-PBX model at significantly larger scale.

Broad incumbents

• Vonage (Ericsson): Vonage (acquired by Ericsson in 2022) is a global cloud communications provider with a UK SMB and enterprise presence in hosted voice, SIP trunks, and UCaaS. It is a broader incumbent in VoIP/UC, competing with Voipfone in the UK mid-market segment with deeper R&D resources.
• Vodafone UK Business: Vodafone is one of the UK's largest telecoms operators with mobile, broadband, fixed voice (including Voda One Net), and UCaaS offerings for SMB and enterprise. It competes with Voipfone through bundled voice-plus-mobile-plus-broadband propositions.
• TalkTalk Business: TalkTalk Business serves UK SMBs with broadband, voice (including VoIP), and ethernet services. It competes with Voipfone for the same price-sensitive UK SMB segment, often bundled with TalkTalk broadband.
• BT Business: BT is the UK's incumbent telco and the operator driving the 2027 PSTN/ISDN switch off. It bundles voice with broadband and mobile for business customers and is simultaneously the largest legacy incumbent that Voipfone is helping customers migrate away from — making BT both a competitor and an indirect demand source.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/voipfone
• YouTubeyoutube.com/voipfone
• Facebookfacebook.com/voipfone
• LinkedInlinkedin.com/company/voipfone
• Instagraminstagram.com/voipfone

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voipfone