COMEARTH

What COMEARTH does

COMEARTH is a France-based customer relationship management outsourcing firm founded in 2004 and headquartered in Orsay (Île-de-France), operating under the legal entity SAS Comearth and led by founder Jean Reignier (Président-Fondateur). The company provides 24/7/365 omnichannel inbound and outbound contact center services, customer acquisition and loyalty programs, strategic consulting, and an HR/training offering branded COMEARTH Talents, all delivered through 100% France-based operations certified under Service France Garanti (AFNOR), Qualiopi, ISO 9001/14001/45001/50001, Engagé RSE Confirmé, and Cybervadis. Its primary customers are French enterprise B2B buyers across multiple sectors, with two specialized verticals: the MAYDEAF sub-brand (a video-based French Sign Language interpretation service for deaf, hard-of-hearing, and aphasic clients) and the e-Santé/Télémédecine division (24/7 teleconseillers, healthcare crisis management, and PRM/CDM workflows for healthcare buyers).

The technology stack is built on partnerships rather than proprietary IP — Salesforce, Microsoft Dynamics, Zendesk, Cisco, Nixxis, Octopus CRM, Orange Business Services, SFR, HP, Dell, Jabra, and Citrix — to deliver omnichannel, multilingual service and bespoke integrations per client. The MAYDEAF proposition is operationally distinctive (bilingual deaf/hearing agent teams with LSF-qualified interpreters) but does not rely on AI automation. Revenue is generated through multi-year bespoke outsourcing contracts (priced on volume/scope, no public price list) plus professional-services revenue from Qualiopi-certified training and strategy audits. Go-to-market is direct enterprise sales, supplemented by AFRC industry association membership, white papers, and a professional website with contact-based lead capture.

Material data gaps limit the investment case: no revenue, ARR, or growth-rate figures are disclosed; no external capital raises, M&A, or leadership changes are on record; the employee count is given as a band (101–250) rather than a precise figure; no enterprise customer logos are named beyond 'multiple enterprise clients'; and the company operates exclusively in France with no stated international expansion intent. The firm should be read as an established, founder-controlled, vertically-specialized mid-market French BPO with strong compliance credentials but limited transparency on financials.

Name

COMEARTH

Legal name

SAS Comearth

Website

https://comearth-france.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

COMEARTH is a France-based customer relationship management outsourcing firm providing 24/7/365 omnichannel inbound and outbound contact center services, with specialized verticals in e-Health/telemedicine (PRM/CDM) and accessible services for deaf and hard-of-hearing customers via French Sign Language (MAYDEAF).

Ownership category

akta.pro rank

Product category

Customer Relationship Management Outsourcing / Contact Center Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Management Consulting Services (54161)

SIC

Services-Miscellaneous Business Services (7380), Services-Management Consulting Services (8742)

akta.pro primary industry

Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)

Keywords

• Customer relationship outsourcing
• Inbound outbound call center
• Omnichannel contact center
• Telemedicine patient support
• Accessible sign language service

Headquarters

HQ city

Orsay

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customer Relationship Outsourcing Services: Full-service customer relationship management outsourcing including inbound call handling, outbound sales/prospecting, customer service, helpdesk, and complaint handling. Revenue is generated through service contracts with business clients seeking to outsource their customer service operations.
2. Training and HR Services: Recruitment, training, and HR consulting services for customer relationship management roles. Includes customized training programs with 93% satisfaction rate and Qualiopi certification.
3. Strategy Consulting and Audit: Advisory services including customer strategy audits, organization assessment, SWOT analysis, and optimization recommendations for customer relationship operations.
4. e-Health Specialized Services: Specialized teleconsultation, telemedicine support, para-medical services, and patient relationship management for healthcare sector clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

COMEARTH provides complete, flexible customer relationship management outsourcing services delivered 100% from France. Its core offering is omnichannel inbound and outbound contact center operations (24/7/365, multilingual), complemented by customer acquisition/loyalty programs, strategic audits and consulting, Qualiopi-certified HR and training services, and two specialized verticals: e-Santé/Télémédecine (healthcare teleconsultation, crisis management, PRM/CDM) and MAYDEAF (accessible customer service for deaf/hard-of-hearing individuals via French Sign Language interpretation).

Product overview

COMEARTH is a French customer relationship management (CRM) outsourcing company offering a comprehensive suite of services centered on its core Contact Center offering. The portfolio includes inbound/outbound contact center operations, customer acquisition and loyalty services, strategic consulting, and HR/recruitment services. Specialized vertical solutions include MAYDEAF (accessible services for the deaf/hard-of-hearing) and e-Health/Telemedicine services. The company operates exclusively in France with 100% French-based operations, positioning itself on quality, tailor-made solutions, and ethical outsourcing.

Differentiator

Problem solved

Functional benefit

Brands

• MAYDEAF: Customer relationship service specifically designed for deaf and hard of hearing individuals, providing accessible communication solutions
• e-Santé / Télémédecine

Products and services

• Centre de contacts entrants et sortants (Inbound and Outbound Contact Center) Full-service inbound and outbound call center outsourcing with omnichannel capabilities, operating 24/7/365 in France. Tailor-made solutions offered on-site or external, targeting French enterprises that need to externalize customer contact operations.
• Acquisition, Développement et Fidélisation du client (Customer Acquisition, Development and Loyalty) Customer lifecycle management services including acquisition, commercial qualification, cross-selling, network animation, loyalty programs, and customer retention. Aimed at enterprises seeking to grow and retain their customer base through outsourced prospecting and database enrichment.
• Audit et conseil en stratégie (Strategy Audit and Consulting) Strategic consulting for customer relationship optimization, including market analysis, SWOT analysis, and action plan development for contact center operations. Targeted at companies needing diagnostic and advisory services to improve their customer relationship management.
• Ressources Humaines et Formation (HR Services and Training) HR services and training for customer relations professionals, including recruitment, skills development, and Qualiopi-certified training programs for all levels (beginners through confirmed). Designed for organizations seeking to build or upskill their customer service workforce.
• Spécialisation e-Santé / Télémédecine (e-Health / Telemedicine Specialization) Healthcare sector specialization offering 24/7 e-health agents, crisis management, medicalized services, telemedicine support, and Patient Relationship Management (PRM) and Chronic Disease Management (CDM) systems for healthcare customer relations. Targeted at healthcare organizations, telemedicine providers, and clinics.
• MAYDEAF - Accessible Customer Service (French Sign Language) Accessible customer service solution for deaf and hard-of-hearing individuals, featuring video interpreting services with qualified French Sign Language (LSF) interpreters in a bilingual environment. Enables enterprises and public-facing organizations to serve hearing-impaired customers.

Quantifiable outcome

• 6 clients awarded 'Service client de l'année' for 11 consecutive years
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability4 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• SalesforcecoreTechnology or IntegrationTechnology integration partner providing CRM platform capabilities for customer relationship management operations.
• NixxiscoreTechnology or IntegrationCall center technology partner providing contact center solutions and telephony integrations.
• ZendeskcoreTechnology or IntegrationCustomer service software integration partner for helpdesk and support ticket management.
• CiscocoreTechnology or IntegrationUnified communications and contact center infrastructure technology partner.
• Microsoft DynamicscoreTechnology or IntegrationCRM integration partner providing Microsoft enterprise customer relationship management solutions.
• Orange Business ServicescoreTechnology or IntegrationTelecommunications and cloud services partner providing connectivity and communications infrastructure.
• AFRC (Association Française de la Relation Client)coreStrategic or Co-development PartnerStrategic partnership with the French Customer Relationship Association, demonstrating industry leadership and commitment to excellence in customer relations.
• MAYDEAFcoreStrategic or Co-development PartnerCreated in 2019, MAYDEAF is a proprietary solution providing accessible customer service for deaf and hard-of-hearing individuals through French Sign Language interpretation.
• Charte DiversitéminorStrategic or Co-development PartnerDiversity charter commitment demonstrating corporate social responsibility and inclusive workplace practices.
• 2ème ChanceminorStrategic or Co-development PartnerSocial partnership supporting second chance employment initiatives.
• ApiTerraminorStrategic or Co-development PartnerAPI/technology partnership in the agricultural or environmental sector.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Intelcia: French-origin BPO/contact center operator with strong presence in France and francophone markets, offering omnichannel customer service, technical support, and sales outsourcing — closely comparable in product, customer base, and geographic footprint.
• Webhelp (Concentrix + Webhelp): French-origin global customer experience BPO offering inbound/outbound contact center, technical support, and sales outsourcing — a directly comparable peer with the same core product, omnichannel model, and target enterprise clients.
• Armatis: French contact center and BPO operator providing inbound/outbound customer relationship management, helpdesk, and telesales services to enterprise clients in France — a similar mid-size direct competitor with comparable service mix.
• Tessi: French BPO and digital services provider offering customer relationship management, document processing, and back-office services to French enterprise and public-sector clients — a directly comparable peer operating in similar regulatory and buyer contexts.
• B2S (Business Support Services): French contact center and customer experience outsourcer providing inbound/outbound call center, helpdesk, and customer service in France — a direct mid-market competitor with a similar service portfolio and client base.

Broad incumbents

• Sitel Group (Foundever): Global CX/BPO provider offering omnichannel customer support, technical helpdesk, and sales services — a broader incumbent that competes for the same enterprise outsourcing RFPs as COMEARTH.
• Teleperformance: Global leader in outsourced customer experience management headquartered in France; offers the full menu of omnichannel customer support, helpdesk, and sales services that COMEARTH provides, but at vastly greater scale and geographic reach.
• Capgemini (Customer Operations / BPO): Global IT and BPO services firm with French roots providing large-scale customer operations, helpdesk, and consulting services — competes with COMEARTH for enterprise outsourcing contracts, especially where consulting and technology are bundled.
• Comdata Group: International BPO and customer management operator with European operations providing contact center, customer support, and sales outsourcing — overlaps with COMEARTH's core offerings while operating at greater scale.
• Majorel (now Concentrix Majorel): Large global CX/BPO player with significant European delivery, offering contact center outsourcing, customer service, and digital support that overlaps with COMEARTH's core offerings, typically serving larger enterprise contracts.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInfr.linkedin.com/company/comearth-france
• Xx.com/ComearthFrance

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about COMEARTH