Bolton Cares
Bolton Cares is a non-profit Local Authority Trading Company wholly owned by Bolton Council, delivering adult social care — including Extra Care Housing, Supported Living, Mental Health, Shared Lives, and respite services — to 1,300+ people across Bolton, Salford, and Wigan via 850+ staff.
- Company typePrivate
- Founded2016
- HeadquartersBolton, United Kingdom
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Bolton Cares does
Bolton Cares Ltd is a Local Authority Trading Company (LATC) wholly owned by Bolton Council, founded in 2016 to deliver adult social care services. The company is headquartered at The Town Hall, Victoria Square, Bolton, with its main operational contact office at Thicketford House, Thicketford Road. It operates across three Greater Manchester local authority areas — Bolton, Salford (via subsidiary Salford Cares, established June 2019), and Wigan (via subsidiary Wigan Cares, established April 2022) — and employs 850+ staff supporting more than 1,300 people.
The company's service portfolio spans Extra Care Housing (24-hour supported self-contained apartments, primarily for people aged 55+ including those with dementia), Supported Living (person-centred care in shared or individual homes for adults with learning disabilities), Mental Health Hub (outreach, crisis support, community recovery, and the New Lane Respite House), Shared Lives (family-based care via 70+ approved carers), Short Breaks/InSpire (respite for up to seven people with learning disabilities, autism, and complex needs), Outreach, and Life Opportunities day services. Sub-brands include Our SPACE (autism-focused day services), Mental Health Hub, and The Hollies (a 24-apartment specialist supported living development opened in 2019). The underlying technology layer is Grandcare, a third-party assistive technology platform providing video calling, activity scheduling, and home automation via sensors, used to promote independence rather than as a core differentiator. Bolton Cares' services are rated Good or Outstanding by the Care Quality Commission across multiple inspected sites.
The business model is structured around publicly commissioned social care. Bolton Council is the primary funder, sole shareholder, and governance participant (Steering Committee composed of Bolton councillors), with Salford City Council and Wigan Council as additional commissioners. Services are accessed primarily through local authority referrals, supplemented by a direct self-referral pathway for individuals aged 18+ in the service areas. Any profits are reinvested in local services rather than distributed, consistent with the LATC structure. Revenue is not publicly disclosed. Customers include individuals paying for discrete services such as meals, pool hire, and Jubilee Community Centre access, but the financial center of gravity is local authority block contracts. Leadership is headed by Chief Executive Rhian Stone (a qualified social worker with 35+ years in social care), Chair Jane McCall (appointed January 2026), and an executive team including Director of Finance & Resources / Company Secretary Lisa Antoni, Director of Care James O'Neil, and People Director Natasha Lawless.
Bolton Cares firmographics
Firmographics- Name
- Bolton Cares
- Legal name
- Bolton Cares Ltd
- Website
- https://boltoncares.org.uk
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Bolton Cares is a non-profit Local Authority Trading Company wholly owned by Bolton Council, delivering adult social care — including Extra Care Housing, Supported Living, Mental Health, Shared Lives, and respite services — to 1,300+ people across Bolton, Salford, and Wigan via 850+ staff.
- Ownership category
- akta.pro rank
Bolton Cares industry classification
Industry- Product category
- Adult Social Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Assisted Living Facilities for the Elderly (623312)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)
- akta.pro primary industry
- Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL)
Keywords
Where Bolton Cares is headquartered
LocationHeadquarters
- HQ city
- Bolton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Bolton Cares business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Adult Social Care Services (Local Authority Commissioning): Bolton Cares was founded as a Local Authority Trading Company delivering adult social care services commissioned by local authorities. The primary funder is Bolton Council. Revenue comes from contracts with Bolton Council, Salford City Council, and Wigan Council to provide care services. Bolton Cares is wholly owned by Bolton Council as its sole shareholder. Any profits are reinvested in local services.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
Bolton Cares product offering
Product offeringCore offering
Bolton Cares is a Local Authority Trading Company providing adult social care services across Bolton, Salford and Wigan. The organisation delivers a portfolio of integrated care services including Extra Care Housing, Supported Living, Mental Health Hub, Shared Lives, Short Breaks, Outreach and Life Opportunities programs for older adults and people with learning disabilities, autism and mental health needs. Services are commissioned by local authorities and supplemented with assistive technology such as Grandcare to promote independence.
Product overview
Bolton Cares is a Local Authority Trading Company providing adult social care services across Bolton, Salford, and Wigan. The organization operates a portfolio of integrated care services organized around core offerings including Extra Care Housing, Supported Living, Mental Health Hub, Shared Lives, Short Breaks (InSpire), Outreach, and Life Opportunities programs. These services are delivered through company-owned facilities, partner housing schemes, and family-based care arrangements. The organization also operates subsidiary brands (Salford Cares, Wigan Cares) and utilizes assistive technology platforms like Grandcare to support service delivery. The service model emphasizes person-centred care, community integration, and the use of technology to promote independence.
Differentiator
Problem solved
Functional benefit
Brands
- Salford Cares: Sister company delivering Supported Living and Outreach Services for people with disabilities, mental health needs, learning disabilities, and autism in the Walkden and Worsley areas of Salford.
- Wigan Cares
- Mental Health Hub
- Our SPACE
- InSpire
- Shared Lives
Products and services
- Extra Care Housing Community-based housing with on-site care and support for people aged 55+, offering self-contained apartments with 24-hour assistance, personal care, meals and social activities.
- Supported Living Person-centred care packages enabling people to live independently in their own homes or shared properties, including personal care, budgeting, cooking and social skills development.
- Mental Health Hub Comprehensive mental health services including outreach, crisis support, community recovery and supported living for adults experiencing mental health challenges.
- Shared Lives Family-based care where approved carers open their homes to support adults with disabilities, mental health needs, dementia or those transitioning from children's services.
- Short Breaks (InSpire) Respite care service providing overnight and short-term breaks for up to seven people with learning disabilities, autism and complex needs in a supportive environment.
- Outreach Flexible in-home and community support services helping people maintain independence through bespoke care packages covering personal care, finances and community access.
- Life Opportunities (Our SPACE) Day services for adults with learning disabilities and/or autism offering activities, community access and personalised support to achieve life goals.
- Life Opportunities for Older Adults Day services for older adults and those with dementia, providing activities, therapies, social connection and support to maintain independence and wellbeing.
- Community Life Opportunities Community-based activities connecting people with their local communities through personalised opportunities such as birdwatching, arts, gym sessions and woodworking.
- The Hollies Specialised supported living development with 24 self-contained apartments for adults with learning disabilities and autism, featuring personalised technology and dedicated autism support services.
- Grandcare (Assistive Technology) State-of-the-art technology platform enabling video calling with loved ones, daily activity scheduling and home automation through sensors and alerts to promote independence.
- Salford Cares (subsidiary services) Subsidiary organisation delivering Supported Living and Outreach Services in Salford for people with disabilities, mental health needs, learning disabilities and autism.
- Wigan Cares (subsidiary services) Subsidiary organisation providing Extra Care Housing and Supported Living services in Wigan for older adults and people with disabilities.
- Jubilee Community Centre and Pool Community centre and leisure pool facility operated by Bolton Cares offering community access, activities and pool hire services.
Quantifiable outcome
- 850+ staff team providing support to 1300+ people across three local authority areas
- +4 more outcomes
Companies that use Bolton Cares
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles5 records
Bolton Cares technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Bolton Cares partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and minor.
- Bolton CouncilcorePrimary founding authority and sole shareholder. Bolton Cares was founded in 2016 as a Local Authority Trading Company wholly owned by Bolton Council. Any profits are reinvested in local services. The Steering Committee is made up of Bolton councillors.
- Salford City CouncilcoreCommissioned supported living and outreach services since June 2019. Bolton Cares subsidiary Salford Cares delivers services in Salford. Recent PAMMS inspection praised quality of support being delivered.
- Wigan CouncilcoreCommissioned Extra Care Housing and Supported Living services since April 2022. Bolton Cares subsidiary Wigan Cares delivers services in Wigan.
- Greater Manchester Mental Health NHS Foundation TrustminorPartnership to support mental health services and provide clinical oversight for mental health crisis services.
- Bolton at HomeminorHousing association partner providing Extra Care Housing accommodation at multiple schemes including Campbell House, Eldon Street, Maxton, and Merton.
- AnchorminorHousing association partner providing Extra Care Housing accommodation at Eden Lodge, Kenyon Rise, Thurstons, Rushey Fold, and Whitecroft.
- Places for PeopleminorHousing association partner providing Extra Care Housing at Manor Gardens scheme.
- Shared Lives PlusminorNational membership body for Shared Lives schemes, providing support and best practice guidelines for the Shared Lives service.
- National Care ForumminorNational membership body for not-for-profit care providers, offering support and advocacy for social care organisations.
- Age UK BoltonminorPartnership to support older adults and help people retain independence, maintain physical, mental and emotional well-being.
- Bolton Dementia SupportminorPartnership to support people living with dementia and their carers.
- Bolton Carers SupportminorPartnership to provide holistic support to both the people we support and their carers.
- Bolton CollegeminorEducation partner providing training opportunities and potential pathways for supported employment.
- University of BoltonminorHigher education partner providing training opportunities and professional development.
- Stars and Stitches CICminorCommunity Interest Company providing creative workshops including sewing and woodwork, supporting diverse communities and promoting recycling and sustainability.
Scale indicators5 records
Recent moves10 records
Expansion highlights5 records
Bolton Cares competitors and assessment
Company assessmentDirect peers
- Hft: National charity supporting adults with learning disabilities and autism through supported living, residential care and shared lives. Directly comparable to Bolton Cares' Supported Living, Shared Lives and Our SPACE service lines.
- MHA (Methodist Homes Association): Large UK charity providing residential, nursing, dementia and Extra Care Housing services for older people. Comparable operating footprint, mission-aligned not-for-profit model and overlapping service lines for Bolton Cares' Older Adults and Dementia segments.
- MacIntyre: National charity providing lifelong learning, supported living and residential services for people with learning disabilities and autism. Overlapping service lines with Bolton Cares' Supported Living and Our SPACE/Life Opportunities programmes.
- United Response: National charity providing person-centred support for adults with learning disabilities, autism and mental health needs. Highly comparable service mix to Bolton Cares' Supported Living and Mental Health Hub offerings.
- Housing 21: Large not-for-profit housing association specialising in Extra Care Housing, supported living and dementia care. Closely comparable Extra Care + supported living product set serving the same council-commissioned customers.
- Sense: UK charity supporting people with complex disabilities including learning disabilities, autism and deafblindness. Comparable delivery model for Bolton Cares' autism and complex-needs service users.
- Leonard Cheshire: UK charity supporting disabled people through supported living, residential care and transition services. Comparable service mix and mission to Bolton Cares' Learning Disability and Short Breaks (InSpire) portfolios.
- ExtraCare Charitable Trust: One of the UK's largest not-for-profit operators of Extra Care Housing villages for older adults. Operates the same core Bolton Cares model — purpose-built housing with 24/7 on-site care, meals and activities — making it the closest structural peer.
Regional players
- McCarthy Stone: Largest UK developer-operator of age-exclusive retirement living with on-site services. Adjacent model to Extra Care Housing, serving an overlapping older-adult customer cohort through a private-pay rather than council-commissioned model.
Broad incumbents
- Anchor Hanover: One of the largest UK not-for-profit providers of housing and care for older people, operating retirement housing, Extra Care and home care. A direct Extra Care Housing competitor of Bolton Cares as part of a much broader national portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Bolton Cares social profiles
Digital presenceBolton Cares financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bolton Cares leadership team
Management profileNumber of profiles
Profiles16 records
Bolton Cares subsidiaries and ownership
Company hierarchySubsidiaries2 records
Bolton Cares funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bolton Cares M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bolton Cares
What does Bolton Cares do?
Bolton Cares is a Local Authority Trading Company providing adult social care services across Bolton, Salford and Wigan. The organisation delivers a portfolio of integrated care services including Extra Care Housing, Supported Living, Mental Health Hub, Shared Lives, Short Breaks, Outreach and Life Opportunities programs for older adults and people with learning disabilities, autism and mental health needs. Services are commissioned by local authorities and supplemented with assistive technology such as Grandcare to promote independence.
Is Bolton Cares a public or private company?
Bolton Cares is a private company. It is classified as state government owned and is currently operating.
When was Bolton Cares founded?
Bolton Cares was founded in 2016. It employs 501 to 1,000 people.
Where is Bolton Cares based?
Bolton Cares is headquartered in Bolton, United Kingdom, in the Europe region.
How does Bolton Cares make money?
One revenue line is on record: adult Social Care Services (Local Authority Commissioning).
Who are Bolton Cares's main competitors?
Direct peers on record are Hft, MHA (Methodist Homes Association), MacIntyre, United Response, Housing 21, Sense, Leonard Cheshire and ExtraCare Charitable Trust. McCarthy Stone is listed as a regional player. Anchor Hanover is listed as a broad incumbent.
Does Bolton Cares have an API?
No public API is recorded for Bolton Cares.
What industry is Bolton Cares in?
Bolton Cares's product category is Adult Social Care Services. Its primary akta.pro industry code is HSABAIAL, Housing & Placement Coordination (Assisted Living, Memory Care, SNF). Its NAICS code is 624120 and its SIC code is 8050.