IDB
IDB is a Vietnam-headquartered, Swiss-parented VoIP systems provider founded in 2006 that builds carrier-class Class 5 soft switch platforms and resells CRM, UC, and IT infrastructure software. It serves telecom carriers, ISPs, cable operators, utilities, and enterprises across Southeast Asia and Europe through turnkey systems, managed services from its own NOC, and a regional partner network.
- Company typePrivate
- Founded2006
- HeadquartersHo Chi Minh City, Vietnam
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What IDB does
IDB, founded in 2006 and headquartered in Ho Chi Minh City, Vietnam (with a Swiss parent entity IDB AG in Niederwangen, Berne), develops and operates carrier-class VoIP telecommunications systems and CRM and business process management solutions. Its core platform is the IDB VoIP System, a Class 5 soft switch built on 3CX/Cisco Gateway architecture with Session Border Controller functionality, real-time rating, automatic provisioning, and Triple-A System Security Suite protection. IDB delivers turnkey systems, interconnection devices (Cisco gateways, SIP trunks, ASA firewalls, SBCs), and a portfolio of sub-products including an IP-Phone (iOS/Android), an WebPhone (WebRTC), an PC-Phone, and an Meeting (UCC). The company has progressively expanded into reselling complementary software — Creatio CRM, Freshdesk helpdesk, Joget low-code workflow, Zoom Meetings/Rooms, ezTalks, plus infrastructure layers (Proxmox, Open-E, OpenNebula) — and offers a Facebook-to-CRM integration for omnichannel support.
The company sells primarily to telecom service providers, ISPs, cable operators, utilities, and large enterprises across Vietnam, Malaysia, Thailand, Indonesia, the Maldives, Italy, Switzerland, and Germany, with a customer roster that includes VNG Corporation, VNPT Vinaphone, FPT Telecom International, Ooredoo Maldives, Saigon Postel, SCTV, Time dotCom Malaysia, Talktalk AG, Colt Technology Services, Deutsche Glasfaser, and Technische Betriebe Wil. Revenue is generated through turnkey system sales (one-time licenses), equipment sales, professional services (project planning, deployment, post-project support), and a recurring managed services line operated from IDB's own Network Operation Center (NOC) launched in 2013. Pricing is custom quote-based with tiered annual support subscriptions (Basic, Standard, Premium). Distribution combines direct enterprise sales, a regional partner network of system integrators and value-added distributors (Planet Communications Asia, Connecting Project Srl, Mitek Trading Services, Netregy Systems, Aexis Technologies), and a white-label offering for small solution providers.
IDB firmographics
Firmographics- Name
- IDB
- Legal name
- CÔNG TY CỔ PHẦN PHÂN PHỐI QUỐC TẾ
- Website
- https://idb.com.vn
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IDB is a Vietnam-headquartered, Swiss-parented VoIP systems provider founded in 2006 that builds carrier-class Class 5 soft switch platforms and resells CRM, UC, and IT infrastructure software. It serves telecom carriers, ISPs, cable operators, utilities, and enterprises across Southeast Asia and Europe through turnkey systems, managed services from its own NOC, and a regional partner network.
- Ownership category
- akta.pro rank
IDB industry classification
Industry- Product category
- VoIP Telecommunications Systems
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)
- akta.pro primary industry
- VoIP Access & ITSP Services (HDAIAHAD)
Keywords
Where IDB is headquartered
LocationHeadquarters
- HQ city
- Ho Chi Minh City
- HQ country
- Vietnam
- HQ region
- Asia
Offices4 records
Markets served
IDB business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: IDB operates its own Network Operation Center (NOC) providing outsourced switching system operations. Customers focus on core business while IDB manages telephony infrastructure with tiered support levels (Basic, Standard, Premium).
- Turn-key System Sales: Sale of complete VoIP systems built to specific customer requirements based on modular architecture. Includes 3CX/Cisco Gateway, Cisco SBC, and Class 5 soft switch with PBX functionality.
- Professional Services: Implementation services including project planning, solution engineering, system deployment, and post-project maintenance and support services.
- Equipment and Device Sales: Sale of interconnection devices including VoIP gateways (1-24 E1, STM-1), SIP trunks, Cisco ASA firewalls, and SIP phones with auto-provisioning.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Basic Support - Entry level support included free for first 12 months |
| Subscription | Annual | Standard Support - Enhanced support with faster response times |
| Subscription | Annual | Premium Support - Highest level 24/7 support |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
IDB product offering
Product offeringCore offering
IDB develops, deploys, and operates carrier-class VoIP telecommunications systems for telecom service providers, ISPs, cable operators, utilities, and large enterprises. The core IDB VoIP System is a Class 5 soft switch with integrated PBX/Contact Center functionality, real-time rating, automatic provisioning, and embedded Session Border Controller. IDB also delivers managed services from its own Network Operation Center (NOC) and offers complementary CRM, helpdesk, workflow, and unified communications software.
Product overview
IDB is a VoIP systems provider offering turnkey carrier-class solutions built around the 3CX platform. The core product is the IDB VoIP System (a Class 5 soft switch with PBX/Contact Center capabilities), complemented by mobile clients (an IP-Phone, an WebPhone, an PC-Phone) and the unified communications solution an Meeting. The company also resells/provides complementary platforms including Creatio CRM, Freshdesk helpdesk software, Joget workflow automation, and video conferencing tools (Zoom Meetings, Zoom Rooms, ezTalks). Infrastructure solutions include Proxmox virtualization, Open-E storage, and Open Nebula cloud platforms. The portfolio is rounded out with interconnection devices (Cisco gateways, firewalls, SBCs) and managed services delivered from IDB's NOC.
Differentiator
Problem solved
Functional benefit
Brands
- an IP-Phone: Android and iOS smartphone application for VoIP calling
- an WebPhone
- an PC-Phone
- an Meeting
- IDB VoIP System
- IDB CallFilter
Products and services
- IDB VoIP System Carrier-class VoIP platform with Class 5 soft switch functionality, additional PBX/Contact Center capabilities, real-time rating, and provisioning system for automatic configuration of access gateways and IP phones, designed for telecom service providers and enterprises.
- 3CX VoIP Systems
Quantifiable outcome
- 99.999% uptime (less than 5 minutes annual downtime)
- +2 more outcomes
Companies that use IDB
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles4 records
IDB technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature10 records
IDB partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and regional.
- Gryphon Secure InccoreIDB and Gryphon Secure Inc agreed to converge go-to-market strategies, technical knowledge and support infrastructure to introduce Gryphon Secure Mobile and Office Solution to the Asian market. The solution addresses customers demanding highest security and privacy for mobile and office communications.
- Connecting Project SrlregionalNetwork Integrator and Telecom Solutions Provider based in Perugia, Italy. Agreed to converge strategies, technical knowledge and support to introduce IDB VoIP System on the Italian market.
- Planet Communications AsiacorePremier Systems Integrator and Distributor of Telecommunication technologies in Asia with headquarters in Bangkok, Thailand. IDB's Cloud PBX solution bundled with PlanetFiber and GigaNET ultra-broadband services for Consumer and Business sectors.
- YealinkcoreCertified integration of Yealink T23G and T4S series SIP phones with IDB VoIP System. Customers can deploy phones using zero-touch provisioning. Partnership brings strong VoIP solutions for customers in Europe and beyond.
- Mitek Trading ServicesregionalSigned agreement with Mitek Trading Services to deploy Carrier Class Virtual PBX VoIP platform for Saigon Postel Corporation in Vietnam.
- CiscocoreIDB uses Cisco products for SIP/H323/ISDN/TDM interconnections including SS7 Gateways (1-24 E1, STM-1), SIP Trunks, ASA Firewalls, and Cisco Unified Border Element SBCs. Products are optimally integrated into IDB systems meeting highest quality requirements.
- 3CXcoreIDB provides turnkey systems based on 3CX open-standard, software-based IP phone system. 3CX serves as the core unified communications platform with web conferencing, presence, softphones, and smartphone clients.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
IDB competitors and assessment
Company assessmentDirect peers
- Epygi Technologies: Epygi manufactures Class 5 IP-PBX and gateway systems for carriers, ISPs, and multi-site enterprises, with a turnkey hardware-and-software model that closely mirrors IDB's. It serves similar mid-tier carrier and SMB customers with a comparable UC feature set.
- Grandstream Networks: Grandstream manufactures SIP phones, VoIP gateways, IP-PBXs (UCM series), and networking equipment targeting service providers and SMBs, competing with IDB in both the carrier infrastructure and endpoint categories. Its broad product catalog and global channel overlap with IDB's value proposition.
- AudioCodes: AudioCodes is a direct competitor providing VoIP infrastructure including SBCs, media gateways, and carrier-class softswitch elements for service providers and enterprises. It targets the same Class 4/5 and SIP trunking use cases as IDB and competes on reliability and interoperability, making it the closest global comparable.
- Ribbon Communications: Ribbon (formed from GENBAND and Sonus) is a direct peer offering carrier-grade softswitches, SBCs, and session management for Tier 1 and emerging-market telecoms. Its Session Border Controllers and Class 5 solutions compete head-to-head with IDB's core platform for carrier customers.
- Sangoma Technologies: Sangoma delivers IP-PBX, SBCs, gateways, and SIP trunking solutions to service providers and SMBs, overlapping directly with IDB's Class 5 softswitch and turnkey system offering. The Asterisk/freepbx heritage and global reseller channel make it a strong comparable for IDB's carrier-and-channel GTM model.
- Zultys: Zultys provides IP-PBX and UC systems with carrier-grade reliability, sold to service providers and enterprises through a global channel. It overlaps with IDB's turnkey VoIP System and Enterprise Virtual PBX offerings for SME and mid-market customers.
- Versadial Networks: Versadial delivers VoIP call recording, quality monitoring, and analytics solutions to service providers and enterprises, overlapping with IDB's carrier-side feature set around real-time rating, provisioning, and call analytics for telecom customers.
Broad incumbents
- 3CX: 3CX is the open-standard software PBX/UC platform that IDB itself builds on, and competes indirectly as an open platform that any partner or carrier can deploy directly. It is a structural incumbent in IDB's stack and a potential disintermediation risk for partners that bypass IDB's value-add.
- Cisco (BroadWorks): Cisco is a core technology supplier to IDB (SBC, gateways, ASA) and also a direct competitor via BroadWorks and Webex Calling at the carrier UCaaS layer. It represents the upper bound of competition for large Tier 1 carrier and enterprise voice opportunities.
- Mitel: Mitel provides UC, contact center, and cloud communications platforms for service providers and enterprises, including carrier-hosted solutions that overlap with IDB's enterprise and managed services offerings. It is a broad incumbent in the same IP-PBX/UC category.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
IDB social profiles
Digital presenceIDB financial estimates
Financial estimateRevenue estimate
Valuation estimate
IDB leadership team
Management profileNumber of profiles
Profiles4 records
IDB subsidiaries and ownership
Company hierarchySubsidiaries2 records
IDB funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IDB M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IDB
What does IDB do?
IDB develops, deploys, and operates carrier-class VoIP telecommunications systems for telecom service providers, ISPs, cable operators, utilities, and large enterprises. The core IDB VoIP System is a Class 5 soft switch with integrated PBX/Contact Center functionality, real-time rating, automatic provisioning, and embedded Session Border Controller. IDB also delivers managed services from its own Network Operation Center (NOC) and offers complementary CRM, helpdesk, workflow, and unified communications software.
Is IDB a public or private company?
IDB is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IDB founded?
IDB was founded in 2006. It employs 11 to 50 people.
Where is IDB based?
IDB is headquartered in Ho Chi Minh City, Vietnam, in the Asia region.
How does IDB make money?
Four revenue lines are on record. Managed Services are the primary driver. The others are turn-key System Sales, professional Services and equipment and Device Sales.
Who are IDB's main competitors?
Direct peers on record are Epygi Technologies, Grandstream Networks, AudioCodes, Ribbon Communications, Sangoma Technologies, Zultys and Versadial Networks. Broad incumbents are 3CX, Cisco (BroadWorks) and Mitel.
Does IDB have an API?
No public API is recorded for IDB.
What industry is IDB in?
IDB's product category is VoIP Telecommunications Systems. Its primary akta.pro industry code is HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 518 and its SIC code is 7385.