Tellq
Tellq is a Lithuanian SaaS company building Tellq Multi, a multi-channel customer communications platform that unifies email, chat, phone, and SMS with AI-powered automation for enterprise customer support teams.
- Company typePrivate
- Founded2016
- HeadquartersVilnius, Lithuania
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Tellq does
Tellq is a Vilnius, Lithuania-based software company developing Tellq Multi, a multi-channel customer communications platform designed for enterprise customer support and sales operations. The platform consolidates email, chat, phone, and SMS interactions into a unified inbox, with AI-powered automation including an autonomous Voice Agent for inbound calls and a generative AI Inbox module for automated email response drafting. Underlying technical capabilities include call transcription with sentiment analysis, IVR routing, configurable call forwarding, SMS templates, knowledge retrieval over uploaded PDFs and web links, and a public API for programmatic access to call data.
The business operates on a SaaS subscription model with annual billing cadence, positioned for mid-to-large enterprises requiring multi-channel support infrastructure. Tellq holds ISO 20000 certification and Tier 3 safety standards, advertises a 99.97% SLA uptime guarantee, and offers 24/7 support — compliance and reliability positioning aimed at regulated enterprise buyers. The company is currently in an early access phase, with five named reference customers spanning logistics (UPS), e-commerce (MemberShop), and retail and life sciences (Quick Garden, SAVY, BIOMAPAS). Distribution is direct via the tellq.io website, using an early-access request form for lead capture rather than public self-service sign-up.
The company is privately held under the legal entity UAB Debesų verslas (with the public-facing tellq.io site also referencing UAB Baltnetos komunikacijos in its footer, suggesting a possible parent or affiliated entity relationship), employs 1-10 people, was founded in 2016, and shows no disclosed venture or institutional funding — consistent with a bootstrapped, pre-scale commercial posture.
Tellq firmographics
Firmographics- Name
- Tellq
- Legal name
- UAB "Debesų verslas"
- Website
- https://tellq.io
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Tellq is a Lithuanian SaaS company building Tellq Multi, a multi-channel customer communications platform that unifies email, chat, phone, and SMS with AI-powered automation for enterprise customer support teams.
- Ownership category
- akta.pro rank
Where Tellq is headquartered
LocationHeadquarters
- HQ city
- Vilnius
- HQ country
- Lithuania
- HQ region
- Europe
Offices2 records
Markets served
Tellq business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Multi-channel customer support platform offered as a subscription service with enterprise features including SLA guarantees, 24/7 support, and API access
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Early Access Program |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Tellq product offering
Product offeringCore offering
Tellq Multi is a multi-channel customer support and sales platform that unifies email, chat, phone and SMS communications into a single inbox, augmented with AI capabilities that auto-draft replies, handle inbound calls via a Voice Agent, transcribe and evaluate calls, and route calls through IVR. The platform is sold as a subscription SaaS with enterprise-grade safety (Tier 3, ISO 20000), a 99.97% uptime SLA, 24/7 support, and a public API for integration. It is currently distributed via an early-access program targeting mid-market and enterprise customers such as UPS, MemberShop, SAVY, Quick Garden and BIOMAPAS.
Product overview
Tellq is a multi-channel customer support and sales platform built around its core product Tellq Multi. The platform provides a unified multi-channel inbox that consolidates email, chat, phone, and SMS communications. Key modules include AI Inbox for automated email responses, Voice Agent for AI-powered call handling, and Analytics for performance insights. Teamwork features enable collaboration through ticket assignments, internal commenting, and tagging. Additional capabilities include call transcription with sentiment analysis, SMS templates, IVR strategies, and call forwarding rules. The platform is built for enterprise use with 24/7 support, 99.97% SLA, and ISO 20000 certification.
Differentiator
Problem solved
Functional benefit
Products and services
- Tellq Multi Tellq Multi is a multi-channel customer support and sales platform offered as an annual SaaS subscription that consolidates email, chat, phone, and SMS tickets into a single inbox with AI-driven automation (Voice Agent, AI Inbox, call transcription and evaluation) and enterprise-grade trust features (Tier 3, ISO 20000, 99.97% SLA, 24/7 support, public API). It is sold to mid-market and enterprise customers across logistics, e-commerce, retail, and life sciences (UPS, MemberShop, SAVY, Quick Garden, BIOMAPAS) via an early-access program.
Quantifiable outcome
- 99.97% SLA uptime guarantee
Companies that use Tellq
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles1 record
Tellq technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability7 records
Feature12 records
Tellq partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights5 records
Tellq competitors and assessment
Company assessmentEmerging players
- Tidio: Mid-market live chat, helpdesk, and AI agent platform targeting SMBs. Closely comparable in company scale and stage to Tellq, with overlapping AI chatbot and inbox functionality, though Tidio is more US-market focused.
- Front: Shared inbox platform that consolidates email, SMS, and social into a team workspace with collaboration and analytics. Overlaps with Tellq's unified inbox and teamwork features but is positioned more for internal team collaboration than for full voice/IVR/AI workflows.
Direct peers
- Intercom: AI-first customer communications platform combining a shared inbox, AI agent (Fin), and live chat/voice. Closest functional peer to Tellq given native AI inbox and AI voice agent capabilities and a unified multi-channel inbox.
- Zendesk: Mature customer service and support platform offering a unified agent workspace across email, chat, voice, and social channels. Directly comparable as the category-defining SaaS that Tellq is attempting to enter at the SMB/mid-market tier.
- Freshworks (Freshdesk): Freshdesk offers omnichannel customer support across email, chat, phone, and social with built-in AI assistance. Compares as a like-for-like SaaS support suite targeting SMB and mid-market customers, similar to Tellq's positioning.
- Talkdesk: Cloud contact center platform with voice, digital channels, AI virtual agents, and workforce engagement. Directly comparable as a multi-channel customer communications SaaS, though Talkdesk is focused more heavily on enterprise contact center workloads.
- LiveChat (Text S.A.): Originally a Polish-built live chat and customer service SaaS now offering a broader suite including AI agents and helpdesk features. Highly comparable given similar European origin, multi-channel support, and AI assistant positioning.
Broad incumbents
- Genesys: Large enterprise CCaaS and customer experience platform spanning voice, digital, and AI orchestration. Overlaps with Tellq's voice/IVR/AI agent capabilities but operates at far greater scale and complexity in enterprise deployments.
- Five9: Cloud contact center provider offering voice, digital, and AI virtual agent capabilities to enterprise customers. Comparable as a multi-channel communications SaaS, but at a much larger enterprise scale and with deeper telephony heritage than Tellq.
- HubSpot Service Hub: Customer service module within HubSpot's CRM platform, providing ticketing, knowledge base, and automation. Comparable as a unified CRM-plus-support platform but with a much broader portfolio than Tellq's focused support offering.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Tellq social profiles
Digital presenceTellq compliance and trust
Trust signalCompliance1 record
Tellq financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tellq leadership team
Management profileNumber of profiles
Profiles1 record
Tellq funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tellq M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tellq
What does Tellq do?
Tellq Multi is a multi-channel customer support and sales platform that unifies email, chat, phone and SMS communications into a single inbox, augmented with AI capabilities that auto-draft replies, handle inbound calls via a Voice Agent, transcribe and evaluate calls, and route calls through IVR. The platform is sold as a subscription SaaS with enterprise-grade safety (Tier 3, ISO 20000), a 99.97% uptime SLA, 24/7 support, and a public API for integration. It is currently distributed via an early-access program targeting mid-market and enterprise customers such as UPS, MemberShop, SAVY, Quick Garden and BIOMAPAS.
Is Tellq a public or private company?
Tellq is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tellq founded?
Tellq was founded in 2016. It employs 1 to 10 people.
Where is Tellq based?
Tellq is headquartered in Vilnius, Lithuania, in the Europe region.
How does Tellq make money?
One revenue line is on record: saaS Subscription.
Who are Tellq's main competitors?
Emerging players on record are Tidio and Front. Direct peers are Intercom, Zendesk, Freshworks (Freshdesk), Talkdesk and LiveChat (Text S.A.). Broad incumbents are Genesys, Five9 and HubSpot Service Hub.
Does Tellq have an API?
Yes. Tellq provides a public API for accessing call-related data. Developers can send GET requests to /api/client/calls/{call_id}/transcription endpoint to retrieve call transcription, sentiment, and summary data. The API documentation is available at multi-api-v3.tellq.io/client/api/documentation. Developer documentation is at multi-api-v3.tellq.io/client/api/documentation.