LiveChat Service
Conversation24 is a Rotterdam-based AI conversational performance platform offering 16 AI solutions for lead conversion, e-commerce sales, and customer service across WhatsApp, SMS, RCS, Email, and Voice, serving 100+ mid-market and SMB customers globally under CEO Nick Blom.
- Company typePrivate
- Founded2015
- HeadquartersRotterdam, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What LiveChat Service does
Conversation24 is a Rotterdam-based, privately held AI conversational performance platform that sells 16 interconnected AI solutions to businesses for lead conversion, e-commerce sales, and customer service. The platform operates natively across WhatsApp, SMS, RCS, Email, and Voice channels, delivering sub-60-second response times with a customer service team that supports 6 languages 24/7. Underlying capabilities include autonomous AI agents for lead qualification, appointment booking, lead validation, reactivation, and nurturing, an AI Voice Agent that handles 90% of calls without human intervention, a recommendation engine powering AI Product Specialist and AI Cross & Upsell flows, WhatsApp Commerce with catalog/cart/checkout, and an AI Webshop Sales Agent plus 24/7 AI Customer Service Agent. The company positions the offering as a unified revenue layer rather than a point chatbot, with a stated Revenue Maximizer bundle combining text and voice AI for a reported 156% revenue uplift.
The business model is a quoted, subscription-based AI SaaS offering with an optional Human Operators add-on for complex conversations. Distribution is hybrid: enterprise field sales for larger accounts (evidenced by 'Book a demo' and 'Talk to an expert' CTAs and named customers such as Schoonenberg HoorSupport and Happy Horizon), combined with product-led/self-serve capture via an AI Agent on the website for SMB and mid-market leads. The company reports 100+ paying customers, a 5.0/5 Google rating on 10 verified reviews, and an active presence across WhatsApp, SMS, RCS, Email, and Voice with stated performance metrics including a 78% lead-to-appointment conversion rate, a 71% lead validation rate, a 35% dormant-lead reactivation rate, and 98% WhatsApp open rates on customer campaigns.
Conversation24 is led by CEO Nick Blom and backed by Dutch private equity firm Holland Capital. The company maintains an Investor Relations page on NPEX (Netherlands' SME exchange) under the 'LCS Group' entity, indicating capital-markets readiness. Headquarters are at Westblaak 165, 3012 KJ Rotterdam, with website flags suggesting marketed reach across EU, US, and APAC. The company has no disclosed patents, certifications, regulatory actions, or completed acquisitions in the source material, and revenue is not publicly disclosed.
LiveChat Service firmographics
Firmographics- Name
- LiveChat Service
- Legal name
- Conversation24
- Website
- https://livechatservice.nl
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Conversation24 is a Rotterdam-based AI conversational performance platform offering 16 AI solutions for lead conversion, e-commerce sales, and customer service across WhatsApp, SMS, RCS, Email, and Voice, serving 100+ mid-market and SMB customers globally under CEO Nick Blom.
- Ownership category
- akta.pro rank
LiveChat Service industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Advertising Agencies (541810)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Advertising Agencies (7311)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ), Social Commerce & Livestream Shopping Platforms (BPAMAGAJ), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
Keywords
Where LiveChat Service is headquartered
LocationHeadquarters
- HQ city
- Rotterdam
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
LiveChat Service business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- AI SaaS Solutions Subscription: Conversation24 provides 16 AI-powered conversational solutions on a subscription basis, including Lead Conversion, E-commerce Sales, and Customer Service agents. Pricing is quote-based, indicating a subscription model with tiered or custom pricing based on solution mix and volume.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
LiveChat Service product offering
Product offeringCore offering
LiveChat Service (operating as Conversation24) sells a B2B AI-first conversational performance platform comprising 16 AI-powered solutions that automate lead conversion, e-commerce sales, and customer service across WhatsApp, SMS, RCS, Email, and Voice channels. The suite includes AI-driven appointment booking, lead validation, lead reactivation, nurture sequences, voice agents, WhatsApp commerce, webshop sales agents, and product specialists, complemented by 24/7 human operator fallback. The platform is delivered as a subscription service to businesses seeking measurable improvements in conversion rates, average order value, and response times.
Product overview
Conversation24 is an AI-First Conversational Performance Platform offering 16 interconnected AI-powered solutions for lead conversion, e-commerce sales, and customer service. The platform operates across WhatsApp, SMS, RCS, Email, and Voice channels with sub-60-second response times. The Lead Products suite (AI Book Appointments, AI Lead Conversion, AI Lead Validation, AI Lead Reactivation, AI Lead Nurturing, AI Scheduler, AI Voice Agent, AI Cross & Upsell, Revenue Maximizer) focuses on converting and maximizing leads into revenue. The E-commerce suite (AI WhatsApp Commerce, AI Product Specialist, AI Webshop Sales Agent, AI Customer Service Agent) powers product sales and customer support. Human Operators are available as an add-on for complex interactions requiring personal touch. All solutions are built on a unified AI platform with CS teams speaking 6 languages natively.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Book Appointments
- AI Lead Conversion
- AI Lead Validation
- AI Lead Reactivation
- AI Lead Nurturing
- AI Scheduler
- AI Voice Agent
- AI Cross & Upsell
- Revenue Maximizer
- Human Operators
- AI WhatsApp Commerce
- AI Product Specialist
- AI Webshop Sales Agent
- AI Customer Service Agent
Quantifiable outcome
- 98% WhatsApp open rate
- +8 more outcomes
Companies that use LiveChat Service
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
LiveChat Service technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature6 records
LiveChat Service partnerships and signals
Strategic signalScale indicators7 records
Recent moves6 records
Expansion highlights6 records
LiveChat Service competitors and assessment
Company assessmentBroad incumbents
- HubSpot: HubSpot bundles conversational AI chat (ChatSpot / Breeze) into its CRM and Marketing Hub, overlapping with Conversation24's lead capture and nurturing modules. It is a broad incumbent that competes at the workflow layer rather than as a pure conversational AI specialist.
- Genesys: Genesys is a large enterprise contact-center-as-a-service platform with AI voice and digital bots, routing, and WFM. It addresses the same customer service and voice-agent use cases as Conversation24 but at far larger enterprise scale with broader portfolio offerings.
- Sinch (MessageBird / Bird): Sinch and its MessageBird/Bird unit provide CPaaS, conversational AI, and Flow Builder tools across WhatsApp, SMS, RCS, and Voice — overlapping with Conversation24's multi-channel conversational platform, particularly across EU and emerging markets.
Direct peers
- Tidio: Tidio is an SMB-focused conversational AI and live chat platform for e-commerce (Lyro AI agent, Flows, Shopify/Woo integrations), competing head-to-head with Conversation24's WhatsApp Commerce, AI Webshop Sales Agent, and AI Customer Service Agent products.
- Drift (Salesloft): Drift (now part of Salesloft) pioneered conversational marketing and AI-driven lead conversion via chat, directly overlapping Conversation24's AI Book Appointments, AI Lead Conversion, and AI Lead Nurturing solutions on WhatsApp, web, and email.
- LivePerson: LivePerson is an enterprise conversational AI and messaging platform offering voice and chat bots for sales, service, and care. Its breadth of AI solutions and messaging-channel reach closely mirrors Conversation24's 16-product platform positioning.
- Ada: Ada is an AI-powered customer service automation platform (Ada AI Agent) that resolves tickets autonomously across messaging channels. It directly overlaps with Conversation24's AI Customer Service Agent capability and 70% autonomous resolution claim.
- Intercom: Intercom is an AI-first customer service and conversational platform (Fin AI Agent) that competes directly with Conversation24's AI Customer Service Agent and lead conversion solutions, targeting SMB and mid-market customers with bundled chat, voice, and automated workflows.
Emerging players
- Yellow.ai: Yellow.ai offers an enterprise conversational AI platform for customer support and sales automation across text and voice channels. It is comparable to Conversation24's Voice Agent and Customer Service Agent on a similar multi-channel AI agent architecture but targets larger enterprises.
Regional players
- CM.com: CM.com is a Dutch CPaaS and conversational commerce provider (Messaging, Voice, Mobile Service Cloud) that overlaps with Conversation24's WhatsApp Commerce and AI messaging agent offerings, with strong roots in the Benelux market.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
LiveChat Service social profiles
Digital presenceLiveChat Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
LiveChat Service leadership team
Management profileNumber of profiles
Profiles1 record
LiveChat Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LiveChat Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LiveChat Service
What does LiveChat Service do?
LiveChat Service (operating as Conversation24) sells a B2B AI-first conversational performance platform comprising 16 AI-powered solutions that automate lead conversion, e-commerce sales, and customer service across WhatsApp, SMS, RCS, Email, and Voice channels. The suite includes AI-driven appointment booking, lead validation, lead reactivation, nurture sequences, voice agents, WhatsApp commerce, webshop sales agents, and product specialists, complemented by 24/7 human operator fallback. The platform is delivered as a subscription service to businesses seeking measurable improvements in conversion rates, average order value, and response times.
Is LiveChat Service a public or private company?
LiveChat Service is a private company. It is classified as venture growth investor backed and is currently operating.
When was LiveChat Service founded?
LiveChat Service was founded in 2015. It employs 11 to 50 people.
Where is LiveChat Service based?
LiveChat Service is headquartered in Rotterdam, Netherlands, in the Europe region.
How does LiveChat Service make money?
One revenue line is on record: AI SaaS Solutions Subscription.
Who are LiveChat Service's main competitors?
Broad incumbents on record are HubSpot, Genesys and Sinch (MessageBird / Bird). Direct peers are Tidio, Drift (Salesloft), LivePerson, Ada and Intercom. Yellow.ai is listed as an emerging player. CM.com is listed as a regional player.
Does LiveChat Service have an API?
No public API is recorded for LiveChat Service.
What industry is LiveChat Service in?
LiveChat Service's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 56142 and its SIC code is 7372.