Lost & Found App
Lost & Found App, operated by getsteroo GmbH, is a SaaS platform that uses AI image recognition and smart matching to help airports, hotels, and transit operators manage lost property intake, owner matching, and return shipments via an integrated Handling Gateway.
- Company typePrivate
- Founded-
- HeadquartersFrankfurt, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Lost & Found App does
Lost & Found App, operated by getsteroo GmbH, is a cloud-based SaaS platform for managing lost and found operations at organizations such as airports, hotels, and public transit authorities. The platform automates item intake, uses AI-powered image recognition to identify found items from photos, employs a smart matching algorithm to pair found items with customer inquiries, and provides an integrated chat module to authenticate owners. A separately integrated Handling Gateway service coordinates return shipments and payments, paying partner organizations a rebate per successful return.
The product is sold primarily via a self-serve, product-led growth motion with a free Lite tier and paid Standard ($9/month) and Professional ($15/month) plans, accessible on any browser-based device as well as a mobile app. The company is registered in Frankfurt am Main, Germany, with a US office in San Francisco, and reports PCI DSS and GDPR compliance. Customer references span healthcare, hospitality, and aviation, and additional verticals include universities and clubs/organizations. No external funding, management team, or revenue figures are disclosed in the available data.
Lost & Found App firmographics
Firmographics- Name
- Lost & Found App
- Legal name
- getsteroo GmbH
- Website
- https://lostfoundapp.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Lost & Found App, operated by getsteroo GmbH, is a SaaS platform that uses AI image recognition and smart matching to help airports, hotels, and transit operators manage lost property intake, owner matching, and return shipments via an integrated Handling Gateway.
- Ownership category
- akta.pro rank
Lost & Found App industry classification
Industry- Product category
- Lost and Found Management Software
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)
- akta.pro secondary industries
- Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB), Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)
Keywords
Where Lost & Found App is headquartered
LocationHeadquarters
- HQ city
- Frankfurt
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
Lost & Found App business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations, Supply Chain
Revenue model
- Subscription SaaS: Monthly or annual subscription tiers (Lite, Standard, Professional) providing software access with different item limits per year. Higher tiers offer more items and larger rebates per shipment returned.
- Rebate Program: The company pays organizations for every successful lost item return through the Handling Gateway, creating a rebate per shipment that scales with pricing tier.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Lite - Free tier for small venues |
| Subscription | Monthly | Standard - Mid-tier with increased limits |
| Subscription | Monthly | Professional - Full-featured enterprise tier |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Lost & Found App product offering
Product offeringCore offering
The company sells a cloud-based SaaS platform (the Lost & Found App) that enables organizations to register, track, match, and return lost property. Its core product combines AI-powered image recognition, a smart matching algorithm, an integrated chatbot customer communication module, and an integrated return shipment workflow (Handling Gateway) for sectors such as aviation, hospitality, and public transportation.
Product overview
Lost & Found App is a unified SaaS platform for managing lost and found operations, developed in cooperation with industry leaders from hospitality, aviation, and public transportation. The core platform offers image recognition, smart matching, customer communication, and handling gateway modules. The platform is available as a web application and mobile app, with three pricing tiers (Lite, Standard, Professional) based on annual item volume and features.
Differentiator
Problem solved
Functional benefit
Brands
- Handling Gateway: Return lost property service that handles shipments and payments
Products and services
- Lost & Found App Cloud-based SaaS platform for organizations to register, track, match, and return lost property, with image recognition, smart matching, integrated customer communication, and shipment handling via the Handling Gateway. Sold to airports, hotels, public transport operators, hospitals, universities, and clubs.
- Lost & Found Manager App Mobile application for managing lost and found operations on smartphones and tablets, providing full inventory, matching, and management capabilities for venue staff on the go.
Quantifiable outcome
- Reduce handling time and costs by up to 90%
- +1 more outcomes
Companies that use Lost & Found App
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles5 records
Lost & Found App technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature6 records
Lost & Found App partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Handling Gateway (www.handling-gateway.com)coreIntegrated third-party service for handling lost property returns. Through the Handling Gateway, owners can instruct a shipping service provider to collect lost property and return it. The Lost & Found App receives rebates per shipment through this integration.
- Lost and Found Software (lostandfoundsoftware.com)coreParent platform for lost item inquiries and search functionality. The inquiry form can be integrated via iFrame into customer websites. Also hosts the HaveItBack.com platform for lost item publication.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Lost & Found App competitors and assessment
Company assessmentBroad incumbents
- EZOfficeInventory: Cloud-based asset and equipment tracking platform with reservations, check-in/out and barcode/RFID workflows. Targets organizations managing high volumes of physical items — the same operational use case at a different scale.
- Asset Panda: Broader asset-tracking SaaS used by hotels, healthcare, education, and government — overlapping buyer (operations/loss-prevention), with mobile-first item recording, custom workflows and reporting that compete for the same budget line at larger customers.
Others
- TrackAbout: SaaS for tracking physical assets and rentals across distributed locations, with mobile data capture and analytics. Adjacent in technology and customer base (multi-venue operators tracking many items) but focused on rental/returnable assets rather than lost property.
- HaveItBack: Cross-network lost-item publication and inquiry platform operated alongside the Lost & Found App. Comparable to the company's network/matching layer and a useful benchmark for how an open lost-and-found network can monetise.
- Lost and Found Software (lostandfoundsoftware.com): Sibling platform to Lost & Found App under the getsteroo GmbH umbrella — hosts lost-item inquiry search and embeds the HaveItBack.com cross-network database. Included because it is the natural entry point for any competitor analysing the space.
Emerging players
- Cheqroom: SaaS for equipment and asset check-in/check-out in organizations, with a shared item database across locations. Highly analogous technology stack (item-level records, image evidence, multi-venue matching) and a comparable mid-market customer profile, even though it targets AV/IT equipment rather than lost property.
Direct peers
- Chargerback: Lost-item recovery and reverse-logistics service focused on chargers and small electronics for hotels and travel-hub operators — the same buyer (hospitality/aviation lost-and-found teams) and same workflow (item intake, owner matching, return shipment) as Lost & Found App.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Lost & Found App social profiles
Digital presenceLost & Found App compliance and trust
Trust signalCompliance2 records
Lost & Found App financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lost & Found App leadership team
Management profileNumber of profiles
Lost & Found App funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lost & Found App M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lost & Found App
What does Lost & Found App do?
The company sells a cloud-based SaaS platform (the Lost & Found App) that enables organizations to register, track, match, and return lost property. Its core product combines AI-powered image recognition, a smart matching algorithm, an integrated chatbot customer communication module, and an integrated return shipment workflow (Handling Gateway) for sectors such as aviation, hospitality, and public transportation.
Is Lost & Found App a public or private company?
Lost & Found App is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Lost & Found App founded?
Lost & Found App was founded in -1. It employs 11 to 50 people.
Where is Lost & Found App based?
Lost & Found App is headquartered in Frankfurt, Germany, in the Europe region.
How does Lost & Found App make money?
Two revenue lines are on record. Subscription SaaS are the primary driver. The others are rebate Program.
Who are Lost & Found App's main competitors?
Broad incumbents on record are EZOfficeInventory and Asset Panda. Others are TrackAbout, HaveItBack and Lost and Found Software (lostandfoundsoftware.com). Cheqroom is listed as an emerging player. Chargerback is listed as a direct peer.
Does Lost & Found App have an API?
No public API is recorded for Lost & Found App.
What industry is Lost & Found App in?
Lost & Found App's product category is Lost and Found Management Software. Its primary akta.pro industry code is HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support), with a secondary code of CRAFAIAB, Software/SaaS Subscriptions (Consumer & Prosumer). Its NAICS code is 5132 and its SIC code is 7371.