What Gateway Health does

Gateway Health is a non-profit community health organization headquartered in Wodonga, Victoria, delivering integrated health and wellbeing services across North East Victoria and parts of Southern New South Wales. Founded in 2014 with 251-500 employees, it operates four physical clinic locations in Wodonga, Wangaratta, Myrtleford, and Shepparton, supplemented by telehealth, outreach, and home-visit delivery modes. The organization serves a broad and fragmented community base across at least nine segments including general community members, young people aged 12-25, vulnerable and disadvantaged women, carers, people affected by gambling harm, LGBTIQASB+ communities, refugees and CALD communities, Aboriginal and Torres Strait Islander peoples, and frail aged or disabled individuals.

Its service portfolio spans mental health (headspace Albury Wodonga and Wangaratta, Psychology Clinic, Gambler's Help, Head to Health, Mental Health and Wellbeing Connect), alcohol and drug support (Therapeutic Community residential program, naloxone dispensing, MERPS, RASP, needle and syringe program), child and family services (Endorsed Midwife Care Program, pregnancy and postnatal care), allied health (physiotherapy, OT, podiatry, speech pathology, dietetics, Food in Mind), sexual and reproductive health (Clinic 35, Multicultural Clinic), healthy ageing (district nursing, Seniors Lifestyle Victoria, Care Finder), and community development initiatives (WayOut Wodonga, Qrew, Gender Service, Listening to Voices). Gateway Health operates headspace centres under the national framework and maintains Registered NDIS Provider status. Its technology footprint is primarily operational rather than product-led, with one consumer mobile app (From Bump To Beyond for pregnancy and breastfeeding support) and a website supporting online booking via HotDoc.

The business model is overwhelmingly government-funded through the Australian Government Department of Health, Victorian Department of Health, and related PHNs, supplemented by corporate sponsorships (Hume Bank, Beyond Bank Foundation), community donations, NDIS plan fees, and modest fee-for-service streams. Most services are free with no Medicare card required, including headspace, Mental Health and Wellbeing Connect, Gambler's Help, alcohol and drug counselling, and most child and family services. Fees apply only for select allied health services, the Psychology Clinic (provisionally registered psychologists at $40/session), OT driving assessments ($575 + $150), and Endorsed Midwife Care consultations ($30-$90 out-of-pocket for non-concession clients). Distribution is community-led through physical clinics, telehealth, outreach, home visits, and a 24/7 naloxone dispensing machine, with no-referral walk-in access for many programs.

Name

Gateway Health

Legal name

Gateway Health

Website

https://gatewayhealth.org.au

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

251–500 employees

Short description

Gateway Health is a non-profit community health organization delivering integrated medical, mental health, alcohol and drug, allied health, and social services across North East Victoria and Southern New South Wales through four clinic locations, telehealth, and outreach to vulnerable populations including youth, refugees, and Indigenous communities.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412), Ambulatory Health Care Services (621)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

akta.pro secondary industries

Recreational Outings, Community Participation & Mobility Support (Non-Clinical) (HSABAAAI), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Community health services
• Mental health support
• Alcohol drug support
• Allied health services
• Disability support NDIS

Headquarters

HQ city

Wodonga

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Funded Services: Gateway Health receives funding from Australian Government Department of Health, Victorian Department of Health, and other government sources to deliver community health services including headspace, Mental Health and Wellbeing Connect, naloxone programs, and various health initiatives.
2. Donations and Sponsorships: Community donations and corporate sponsorships from partners like Hume Bank and Beyond Bank Foundation support specific programs including the Endorsed Midwife Care Program and Double Donations campaigns.
3. Fee-for-Service: Psychology Clinic charges fees for services ($40 per session for provisional/intern psychologists, $10 for group sessions), driving assessment fees ($575 + $150), and Endorsed Midwife Care Program has mixed billing with out-of-pocket fees ($30-$90) for non-concession clients while maintaining bulk billing for eligible patients.
4. Registered NDIS Provider: Gateway Health is a registered NDIS provider delivering services under NDIS plans for eligible participants.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels6 records

Core offering

Gateway Health is a non-profit community health organisation that delivers health and wellbeing services to individuals, families and communities across North East Victoria and parts of Southern New South Wales. Its core offering spans mental health and counselling, alcohol and drug support, allied health, child and family services (including midwifery), NDIS disability support, primary care clinics, healthy ageing, and youth and LGBTIQASB+ programs, delivered through four physical locations, telehealth, outreach and home visits.

Product overview

Gateway Health is a community health organization providing health and wellbeing services across North East Victoria and parts of Southern New South Wales. The organization operates a diverse portfolio of services organized around key service categories: Mental Health and Wellbeing (headspace youth centres, Psychology Clinic, Gambler's Help, Listening to Voices program, General Counselling, Family and Relationships Counselling, Head to Health hub, Mental Health and Wellbeing Connect); Alcohol and Drug Support (counselling, Therapeutic Community, naloxone program, Needle and Syringe Program, MERPS, RASP group program); Child and Family (Endorsed Midwife Care Program, Pregnancy and Postnatal Care, Children's Mental Health, parenting programs); Allied Health (Physiotherapy, Occupational Therapy, Podiatry, Speech Pathology, Social Work, Nutrition and Dietetics, Food in Mind); Sexual and Reproductive Health (Clinic 35, Multicultural Clinic); Healthy Ageing (District Nursing, Seniors Lifestyle Victoria, Care Finder, Continence Service); and Community Development (WayOut Wodonga, Qrew social group, Gender Service). Key programs include the student-assisted Psychology Clinic operated in partnership with University of Melbourne, Monash, La Trobe and Deakin Universities. The organization also offers mobile applications including From Bump To Beyond for pregnancy and breastfeeding support.

Differentiator

Problem solved

Functional benefit

Brands

• headspace Albury Wodonga: Youth mental health and wellbeing services operated by Gateway Health for young people aged 12-25, supporting mental health, physical health, alcohol and other drug services, and work/study support
• headspace Wangaratta
• Listening to Voices
• Mental Health and Wellbeing Connect - Hume
• WayOut Wodonga
• Gambler's Help
• Endorsed Midwife Care Program

Products and services

• headspace Albury Wodonga Free, early-intervention youth mental health service for young people aged 12-25 covering mental health, physical health, alcohol and other drugs, and work/study support. Located at 155 High Street, Wodonga.
• headspace Wangaratta Free youth mental health service for young people aged 12-25 offering mental health, physical health, alcohol and other drugs, and work/study support. Located at 44 Rowan Street, Wangaratta.
• Naloxone Dispensing Program Free naloxone nasal spray distribution and overdose reversal training for people at risk of opioid overdose, available during business hours at Wodonga and Wangaratta. Wangaratta also hosts a 24/7 naloxone dispensing machine as part of a Victorian Government trial.
• Psychology Clinic Student-assisted psychology clinic offering individual and group therapies (CBT, psychodynamic psychotherapy, DBT, trauma-based CBT) for all ages, delivered by provisionally registered and senior psychologists.
• Endorsed Midwife Care Program Free, culturally appropriate, trauma-informed continuity of care model for vulnerable women including those with high-risk pregnancies, delivered by Nurse Practitioner and Endorsed Midwife Vanessa Page.
• Wangaratta Therapeutic Community Residential alcohol and drug treatment service providing a structured program incorporating work, therapy, education, and recreation over up to 12 months.
• Mental Health and Wellbeing Connect - Hume Free drop-in space for families, carers and supporters of people experiencing mental health or substance use challenges, providing information, resources, peer support, 1:1, phone support, and practical assistance at Shepparton and outreach across the region.
• Alcohol and Drug Support Services Comprehensive alcohol and drug support including counselling, care and recovery coordination, family drug support, needle and syringe program, MERPS pharmacotherapy, non-residential withdrawal program, and therapeutic community.
• Gambler's Help Free, confidential gambling support including therapeutic counselling, financial counselling, community development programs, and the Be Ahead of the Game school education program for Victorians affected by gambling harm.
• Multicultural Clinic Medical care for newly arrived refugees and people from culturally and linguistically diverse backgrounds, led by refugee nurses with interpreter support covering catch-up immunisations, TB, hepatitis, chronic disease, mental health and pregnancy care.
• Clinic 35 - Sexual and Reproductive Health Confidential sexual and reproductive health clinic offering services for men, women and gender diverse people including STI/BBV screening, contraception, pregnancy options, PrEP for HIV prevention, and education sessions.
• Head to Health Free and confidential mental health navigation service connecting Victorians with appropriate mental health support, operated as a hub at Wodonga with walk-in services and outreach.
• Food in Mind Eating disorder support program providing care through medical, mental health and nutrition professionals for people with mild to moderate symptoms of disordered eating.
• WayOut Wodonga Place-based community development initiative empowering LGBTIQASB+ young people through advocacy, youth events, workshops, inclusive practice training, and referral services.
• Gender Service Assessment and referral service for medical affirmation and psychosocial support for trans and gender diverse children and adolescents aged 8-16 years.
• Qrew Social group for queer young people aged 12-18 in Albury/Wodonga, providing a safe, relaxed and informal space to connect with other LGBTQIASB+ peers.
• From Bump To Beyond Mobile app providing pregnancy and breastfeeding journey maps and an interactive map of baby feed and change locations across the Ovens Murray region.
• Recovery and Support Program (RASP) Post-withdrawal, non-residential, harm reduction group program focusing on changing addictive behaviours through group acceptance and commitment training and psychosocial interventions over 8 weeks. Free for participants.
• Weight and Strength Program (WASP) Exercise program for Alpine Shire residents improving strength, flexibility, endurance and balance with trained group leaders and onsite physiotherapy assessment.
• Seniors Lifestyle Victoria Free program supporting older people to stay independent, active and well at home through personalised support including physical activity, nutrition, medication management and social connection.
• Care Finder Free service helping older people set up, change or connect with aged care services, covering Albury and North East Victoria regions.
• Telehealth Services Video-based healthcare appointments accessible via the Victorian Connected Care Centre, allowing patients to attend medical, psychology, counselling and other allied health appointments remotely.
• Listening to Voices Lived experience performance and educational program that uses theatre to build understanding of mental health, addressing stigma and inspiring hopeful practices.
• Cooking for All Group cooking program developed by Gateway Health Dietitians to assist participants in building cooking and food-management skills in a social setting.
• Support for Carers Program Support program serving LGBTQIA+ Carers, Indigenous Carers, CALD Carers, Carers of those with Mental Illness, Parents of children with disabilities, and Young Carers through support groups, activities, information and referrals.

Quantifiable outcome

• Endorsed Midwife Care Program supported over 270 women since 2021 with evidence-based outcomes showing women more likely to have normal birth, deliver at term, experience positive labour, and successfully breastfeed
• +3 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles10 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• headspace National Youth Mental Health FoundationcoreStrategic or Co-development PartnerGateway Health operates headspace Albury Wodonga and headspace Wangaratta satellite site under the national headspace framework, providing free mental health and wellbeing services to young people aged 12-25. headspace is funded by Australian Government Department of Health.
• University of Melbourne, Monash, La Trobe and Deakin UniversitiescoreStrategic or Co-development PartnerPsychology Clinic delivered through partnership with Departments of Rural Health at four universities, supported by Australian Government Department of Health and Aged Care's Rural Health Multidisciplinary Training program.
• Budja Budja Aboriginal CooperativecoreStrategic or Co-development PartnerPartner in Psychology Clinic delivery alongside universities, providing vocational placement experience for placement psychologists.
• Tandem (Victorian peak body for Mental Health Carers)coreStrategic or Co-development PartnerTandem designed the lived experience model in consultation with carers across the region. Carers have access to Carers Support Fund monitored by Tandem.
• HEY Partners NetworkcoreStrategic or Co-development PartnerWayOut Wodonga collaborates with network of organizations including Safe Schools Victoria, Minus18, Rainbow Network, Zoe Belle Gender Collective, and Rainbow Health Victoria to provide consistent, high-quality services for LGBTQIA+ young people.
• Albury Wodonga Health Maternity WardminorStrategic or Co-development PartnerReferral pathway for Endorsed Midwife Care Program for collaborative pregnancy care and birthing services.
• Goulburn Ovens TAFEminorStrategic or Co-development PartnerPartnership for YOLKS (Young and Old Learning Kitchen Skills) intergenerational cooking program bringing older people and hospitality apprentices together.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Murray Primary Health Network: Primary Health Network covering the same North East Victoria and Southern NSW catchment — comparable as a regional primary health funder and commissioner (including funding Gateway's PTS 0–13 service), though not a direct delivery competitor.

Direct peers

• Mind Australia: National mental health non-profit delivering psychosocial support, recovery-oriented services and community-based mental health programs — directly comparable on the mental health and psychosocial recovery side of Gateway Health's portfolio.
• EACH: Eastern Health and Community Services provider across eastern Melbourne and the Mornington Peninsula with integrated health, NDIS and family services — comparable wraparound community health model, though primarily metropolitan.
• headspace National Youth Mental Health Foundation: National youth mental health foundation whose headspace Albury Wodonga and headspace Wangaratta Gateway Health operates; comparable in service model (youth mental health, AOD, physical/sexual health) and in funder/governance overlay, though at national scale.
• Latrobe Community Health Service: Regional Victorian community health service operating across the Latrobe Valley and Gippsland with a multi-service model including allied health, mental health, aged care and NDIS — comparable in scale and breadth though serving a different regional catchment.
• Bendigo Community Health Services: Regional Victorian community health non-profit serving Loddon/Greater Bendigo with comparable wraparound services including headspace, mental health, NDIS and primary care — directly comparable on service mix and community-led delivery model.
• Nexus Primary Health: Regional Victorian community health provider operating across the same North East Victoria catchment (with overlap in the Goulburn and Mitchell LGAs) delivering allied health, mental health and community nursing services — most geographically comparable peer.
• Ballarat Community Health: Regional Victorian community health provider offering similar integrated services across primary care, mental health, AOD, allied health and family services — strong operational comparable in headcount range and funding model.
• cohealth: Large Victorian community health non-profit providing comparable wraparound services including mental health, AOD, primary care, refugee health and NDIS — directly comparable in scope and target population, though operating primarily in metropolitan Melbourne rather than regional Victoria.

Regional players

• Albury Wodonga Health: Public hospital and health service operating across the same Albury Wodonga region as Gateway Health, including the maternity ward that Gateway's Endorsed Midwife Program partners with — comparable as a regional health operator in the same geography, though facility-based rather than community-based.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCJCY4Pu9lFFNjKOD5w8FKRg
• Facebookfacebook.com/gatewayhealth1
• LinkedInlinkedin.com/company/18061552
• Instagraminstagram.com/gatewayhealthau

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gateway Health